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This research was carried out as an exploratory case study, which allowed to observe the phenomenon in a natural setting. Although much has been written on the notion of CKO provides an unambiguous description, the paper provides a working definition of CKO. The CKO can take an active role through advising knowledge contributors to deposit knowledge in a repository; asking knowledge contributors to update the stored knowledge, and helping prospective knowledge users in finding the right source and using it in their new product and process development. The results of this study justify the need for such a person. This paper also contributes by identifying several challenges for senior management in legitimising the presence of CKO. <\/jats:p>","DOI":"10.1142\/s0219649225500467","type":"journal-article","created":{"date-parts":[[2025,5,27]],"date-time":"2025-05-27T06:22:30Z","timestamp":1748326950000},"source":"Crossref","is-referenced-by-count":0,"title":["Understanding Chief Knowledge Officer Role: A Myth or Reality \u2014 Empirical Evidence from a Knowledge-Intensive Firm"],"prefix":"10.1142","volume":"24","author":[{"ORCID":"https:\/\/orcid.org\/0000-0003-2627-9241","authenticated-orcid":false,"given":"Sajjad M","family":"Jasimuddin","sequence":"first","affiliation":[{"name":"Kedge Business School, France"}]},{"given":"Con","family":"Connell","sequence":"additional","affiliation":[{"name":"University of Southampton, UK"}]},{"given":"Jonathan H.","family":"Klein","sequence":"additional","affiliation":[{"name":"University of Southampton, 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