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A case study based on a real-world application of MACBETH for multicriteria value measurement of IT solutions is presented. It shows how the M-MACBETH decision support system can be used in practice to construct an additive evaluation model. The paper addresses key issues related to structuring the model, building value scales, weighting criteria and sensitivity and robustness analyzes. Reference is also made to applications of MACBETH reported in the scientific literature. <\/jats:p>","DOI":"10.1142\/s0219622012400068","type":"journal-article","created":{"date-parts":[[2012,5,16]],"date-time":"2012-05-16T13:56:19Z","timestamp":1337176579000},"page":"359-387","source":"Crossref","is-referenced-by-count":235,"title":["MACBETH"],"prefix":"10.1142","volume":"11","author":[{"given":"CARLOS A.","family":"BANA E COSTA","sequence":"first","affiliation":[{"name":"Centre for Management Studies of Instituto Superior T\u00e9cnico, Technical University of Lisbon, Av. 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