{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,6,19]],"date-time":"2025-06-19T04:42:50Z","timestamp":1750308170830,"version":"3.41.0"},"publisher-location":"New York, NY, USA","reference-count":0,"publisher":"ACM","license":[{"start":{"date-parts":[[2004,10,23]],"date-time":"2004-10-23T00:00:00Z","timestamp":1098489600000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.acm.org\/publications\/policies\/copyright_policy#Background"}],"content-domain":{"domain":["dl.acm.org"],"crossmark-restriction":true},"short-container-title":[],"published-print":{"date-parts":[[2004,10,23]]},"DOI":"10.1145\/1028664.1028723","type":"proceedings-article","created":{"date-parts":[[2005,1,30]],"date-time":"2005-01-30T17:58:48Z","timestamp":1107107928000},"page":"148-150","update-policy":"https:\/\/doi.org\/10.1145\/crossmark-policy","source":"Crossref","is-referenced-by-count":3,"title":["The role of the customer in software development"],"prefix":"10.1145","author":[{"given":"Steven","family":"Fraser","sequence":"first","affiliation":[{"name":"Independent Consultant"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Angela","family":"Martin","sequence":"additional","affiliation":[{"name":"Victoria University of Wellington"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Robert","family":"Biddle","sequence":"additional","affiliation":[{"name":"Carleton University"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"David","family":"Hussman","sequence":"additional","affiliation":[{"name":"SGF Software"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Granville","family":"Miller","sequence":"additional","affiliation":[{"name":"Microsoft"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Mary","family":"Poppendieck","sequence":"additional","affiliation":[{"name":"Cutter Consortium, Consultant"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Linda","family":"Rising","sequence":"additional","affiliation":[{"name":"Independent Consultant"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Mark","family":"Striebeck","sequence":"additional","affiliation":[{"name":"VA Software"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"320","published-online":{"date-parts":[[2004,10,23]]},"event":{"name":"OOPSLA04: ACM SIGPLAN Object Oriented Programming Systems and Applications Conference","sponsor":["SIGPLAN ACM Special Interest Group on Programming Languages","ACM Association for Computing Machinery"],"location":"Vancouver BC CANADA","acronym":"OOPSLA04"},"container-title":["Companion to the 19th annual ACM SIGPLAN conference on Object-oriented programming systems, languages, and applications"],"original-title":[],"link":[{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/1028664.1028723","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/dl.acm.org\/doi\/pdf\/10.1145\/1028664.1028723","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,6,18]],"date-time":"2025-06-18T16:19:20Z","timestamp":1750263560000},"score":1,"resource":{"primary":{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/1028664.1028723"}},"subtitle":["the XP customer - fad or fashion?"],"short-title":[],"issued":{"date-parts":[[2004,10,23]]},"references-count":0,"alternative-id":["10.1145\/1028664.1028723","10.1145\/1028664"],"URL":"https:\/\/doi.org\/10.1145\/1028664.1028723","relation":{},"subject":[],"published":{"date-parts":[[2004,10,23]]},"assertion":[{"value":"2004-10-23","order":2,"name":"published","label":"Published","group":{"name":"publication_history","label":"Publication History"}}]}}