{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,6,19]],"date-time":"2025-06-19T04:55:29Z","timestamp":1750308929289,"version":"3.41.0"},"reference-count":6,"publisher":"Association for Computing Machinery (ACM)","issue":"8","license":[{"start":{"date-parts":[[2004,11,1]],"date-time":"2004-11-01T00:00:00Z","timestamp":1099267200000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.acm.org\/publications\/policies\/copyright_policy#Background"}],"content-domain":{"domain":["dl.acm.org"],"crossmark-restriction":true},"short-container-title":["Queue"],"published-print":{"date-parts":[[2004,11]]},"abstract":"<jats:p>Human operator error is one of the most insidious sources of failure and data loss in today\u2019s IT environments. In early 2001, Microsoft suffered a nearly 24-hour outage in its Web properties as a result of a human error made while configuring a name resolution system. Later that year, an hour of trading on the Nasdaq stock exchange was disrupted because of a technicians mistake while testing a development system. More recently, human error has been blamed for outages in instant messaging networks, for security and privacy breaches, and for banking system failures.<\/jats:p>","DOI":"10.1145\/1036474.1036497","type":"journal-article","created":{"date-parts":[[2005,1,26]],"date-time":"2005-01-26T16:33:14Z","timestamp":1106757194000},"page":"34-41","update-policy":"https:\/\/doi.org\/10.1145\/crossmark-policy","source":"Crossref","is-referenced-by-count":12,"title":["Oops! Coping with Human Error in IT Systems"],"prefix":"10.1145","volume":"2","author":[{"given":"Aaron B.","family":"Brown","sequence":"first","affiliation":[{"name":"IBM's T.J. Watson Research Center"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"320","published-online":{"date-parts":[[2004,11]]},"reference":[{"key":"e_1_2_1_1_1","unstructured":"Reason J. 1990. Human error. Cambridge: Cambridge University Press.  Reason J. 1990. Human error. Cambridge: Cambridge University Press."},{"key":"e_1_2_1_2_1","unstructured":"See  reference 1.  See reference 1."},{"key":"e_1_2_1_3_1","doi-asserted-by":"publisher","DOI":"10.1145\/571637.571640"},{"volume-title":"San Francisco: Morgan Kaufmann.","year":"1993","author":"Gray J.","key":"e_1_2_1_4_1"},{"volume-title":"Proceedings of the 2003 Usenix Annual Technical Conference. San Antonio, TX (June).","author":"Brown A. B.","key":"e_1_2_1_5_1"},{"key":"e_1_2_1_6_1","doi-asserted-by":"crossref","unstructured":"Brown A.B. 2003. A Recovery-oriented approach to dependable services: Repairing past errors with systemwide undo. Ph.D. Dissertation University of California Berkeley Computer Science Division Technical Report UCB\/\/CSD-04-1304 (December).   Brown A.B. 2003. A Recovery-oriented approach to dependable services: Repairing past errors with systemwide undo. Ph.D. Dissertation University of California Berkeley Computer Science Division Technical Report UCB\/\/CSD-04-1304 (December).","DOI":"10.21236\/ADA603322"}],"container-title":["Queue"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/1036474.1036497","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/dl.acm.org\/doi\/pdf\/10.1145\/1036474.1036497","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,6,18]],"date-time":"2025-06-18T21:36:48Z","timestamp":1750282608000},"score":1,"resource":{"primary":{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/1036474.1036497"}},"subtitle":["Errors Happen. How to Deal."],"short-title":[],"issued":{"date-parts":[[2004,11]]},"references-count":6,"journal-issue":{"issue":"8","published-print":{"date-parts":[[2004,11]]}},"alternative-id":["10.1145\/1036474.1036497"],"URL":"https:\/\/doi.org\/10.1145\/1036474.1036497","relation":{},"ISSN":["1542-7730","1542-7749"],"issn-type":[{"type":"print","value":"1542-7730"},{"type":"electronic","value":"1542-7749"}],"subject":[],"published":{"date-parts":[[2004,11]]},"assertion":[{"value":"2004-11-01","order":2,"name":"published","label":"Published","group":{"name":"publication_history","label":"Publication History"}}]}}