{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,6,19]],"date-time":"2025-06-19T04:43:22Z","timestamp":1750308202616,"version":"3.41.0"},"reference-count":9,"publisher":"Association for Computing Machinery (ACM)","issue":"3","license":[{"start":{"date-parts":[[1985,1,1]],"date-time":"1985-01-01T00:00:00Z","timestamp":473385600000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.acm.org\/publications\/policies\/copyright_policy#Background"}],"content-domain":{"domain":["dl.acm.org"],"crossmark-restriction":true},"short-container-title":["SIGCHI Bull."],"published-print":{"date-parts":[[1985,1]]},"abstract":"<jats:p>An online help system, called ICNHELP, was implemented on the large Los Alamos Integrated Computing Network. Users from three different operating systems could quickly access summary information on network capabilities. Usage was monitored for a five-month period, and users were given the opportunity to comment online. There were three times as many accesses as users. Most users accessed ICNHELP to jog their memories about specific command information, but a high number used it as a browsing tool to learn about network capabilities. The study reveals that the user interface is important in user acceptance of an online user assistance tool, but the established patterns of user behavior and mode of advertising also strongly affect the success of the system.<\/jats:p>","DOI":"10.1145\/1044201.1044203","type":"journal-article","created":{"date-parts":[[2007,1,17]],"date-time":"2007-01-17T18:32:02Z","timestamp":1169058722000},"page":"25-31","update-policy":"https:\/\/doi.org\/10.1145\/crossmark-policy","source":"Crossref","is-referenced-by-count":6,"title":["User behavior upon introduction of a network help system"],"prefix":"10.1145","volume":"16","author":[{"given":"Mary","family":"Stoddard","sequence":"first","affiliation":[{"name":"Los Alamos National Laboratory, Los Alamos, New Mexico"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Kathy","family":"Berkbigler","sequence":"additional","affiliation":[{"name":"Los Alamos National Laboratory, Los Alamos, New Mexico"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Bob","family":"Wheat","sequence":"additional","affiliation":[{"name":"Los Alamos National Laboratory, Los Alamos, New Mexico"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Eva","family":"Peter","sequence":"additional","affiliation":[{"name":"Los Alamos National Laboratory, Los Alamos, New Mexico"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"320","published-online":{"date-parts":[[1985,1]]},"reference":[{"key":"e_1_2_1_1_1","volume-title":"Ablex Publishing Company","author":"Hiltz S. R.","year":"1984","unstructured":"Hiltz , S. R. , Online Communities , Ablex Publishing Company , 1984 . Hiltz, S. R., Online Communities, Ablex Publishing Company, 1984."},{"key":"e_1_2_1_2_1","doi-asserted-by":"publisher","DOI":"10.1145\/69610.357985"},{"key":"e_1_2_1_3_1","first-page":"383","author":"Relles N.","year":"1981","unstructured":"Relles , N. , N. Sondheimer , and G. Ingargiola , \"A Unified Approach to Online Assistance,\" \"National Computer Conference\" 1981 , pp. 383 -- 388 . Relles, N., N. Sondheimer, and G. Ingargiola, \"A Unified Approach to Online Assistance,\" \"National Computer Conference\" 1981, pp. 383--388.","journal-title":"\"A Unified Approach to Online Assistance,\" \"National Computer Conference\""},{"volume-title":"Command Language User's Guide,\" AA-D23B-TE","year":"1980","key":"e_1_2_1_4_1","unstructured":"\"VAX\/VMS , Command Language User's Guide,\" AA-D23B-TE , Digital Equipment Corporation , Maynard, Mass., 1980 . \"VAX\/VMS, Command Language User's Guide,\" AA-D23B-TE, Digital Equipment Corporation, Maynard, Mass., 1980."},{"key":"e_1_2_1_6_1","unstructured":"\"Computing Division Plan for User Documentation \" Los Alamos National Laboratory report LA-9807-MS (July 1983).  \"Computing Division Plan for User Documentation \" Los Alamos National Laboratory report LA-9807-MS (July 1983)."},{"key":"e_1_2_1_7_1","doi-asserted-by":"publisher","DOI":"10.1145\/69586.358104"},{"key":"e_1_2_1_8_1","first-page":"67","volume-title":"A Case Study,\" University of California at San Diego Institute of Cognitive Science Report No. 8402","author":"Bannon L.","unstructured":"Bannon , L. , and M. O'Malley , \"Problems in Evaluation of Human-Computer Interfaces : A Case Study,\" University of California at San Diego Institute of Cognitive Science Report No. 8402 , pp. 67 - 73 . Bannon, L., and M. O'Malley, \"Problems in Evaluation of Human-Computer Interfaces: A Case Study,\" University of California at San Diego Institute of Cognitive Science Report No. 8402, pp. 67-73."},{"key":"e_1_2_1_9_1","doi-asserted-by":"publisher","DOI":"10.1145\/800045.801626"},{"key":"e_1_2_1_10_1","first-page":"46","author":"Leclerc Y.","year":"1982","unstructured":"Leclerc , Y. , S. Zucker , and D. Leclerc , \"A Browsing Approach to Documentation,\" IEEE Computer , June 1982 , pp. 46 - 40 . Leclerc, Y., S. Zucker, and D. Leclerc, \"A Browsing Approach to Documentation,\" IEEE Computer, June 1982, pp. 46-40.","journal-title":"\"A Browsing Approach to Documentation,\" IEEE Computer"}],"container-title":["ACM SIGCHI Bulletin"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/1044201.1044203","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/dl.acm.org\/doi\/pdf\/10.1145\/1044201.1044203","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,6,18]],"date-time":"2025-06-18T16:25:05Z","timestamp":1750263905000},"score":1,"resource":{"primary":{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/1044201.1044203"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[1985,1]]},"references-count":9,"journal-issue":{"issue":"3","published-print":{"date-parts":[[1985,1]]}},"alternative-id":["10.1145\/1044201.1044203"],"URL":"https:\/\/doi.org\/10.1145\/1044201.1044203","relation":{},"ISSN":["0736-6906"],"issn-type":[{"type":"print","value":"0736-6906"}],"subject":[],"published":{"date-parts":[[1985,1]]},"assertion":[{"value":"1985-01-01","order":2,"name":"published","label":"Published","group":{"name":"publication_history","label":"Publication History"}}]}}