{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,31]],"date-time":"2026-03-31T19:34:04Z","timestamp":1774985644036,"version":"3.50.1"},"reference-count":73,"publisher":"Association for Computing Machinery (ACM)","issue":"2","license":[{"start":{"date-parts":[[2005,6,7]],"date-time":"2005-06-07T00:00:00Z","timestamp":1118102400000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.acm.org\/publications\/policies\/copyright_policy#Background"}],"content-domain":{"domain":["dl.acm.org"],"crossmark-restriction":true},"short-container-title":["SIGMIS Database"],"published-print":{"date-parts":[[2005,6,7]]},"abstract":"<jats:p>This paper tests the model of information system success proposed by DeLone and McLean using a field study of a mandatory information system. The results show that perceived system quality and perceived information quality are significant predictors of user satisfaction with the system, but not of system use. Perceived system quality was also a significant predictor of system use. User satisfaction was found to be a strong predictor of individual impact, whereas the influence of system use on individual impact was insignificant.<\/jats:p>","DOI":"10.1145\/1066149.1066152","type":"journal-article","created":{"date-parts":[[2005,11,7]],"date-time":"2005-11-07T19:28:32Z","timestamp":1131391712000},"page":"8-27","update-policy":"https:\/\/doi.org\/10.1145\/crossmark-policy","source":"Crossref","is-referenced-by-count":299,"title":["An empirical test of the DeLone-McLean model of information system success"],"prefix":"10.1145","volume":"36","author":[{"given":"Juhani","family":"Iivari","sequence":"first","affiliation":[{"name":"University of Oulu"}]}],"member":"320","published-online":{"date-parts":[[2005,6,7]]},"reference":[{"key":"e_1_2_1_1_1","doi-asserted-by":"publisher","DOI":"10.2307\/249577"},{"key":"e_1_2_1_2_1","doi-asserted-by":"publisher","DOI":"10.1080\/07421222.1991.11517911"},{"key":"e_1_2_1_3_1","doi-asserted-by":"publisher","DOI":"10.1016\/0167-8116(85)90021-7"},{"key":"e_1_2_1_4_1","doi-asserted-by":"publisher","DOI":"10.1287\/mnsc.29.5.530"},{"key":"e_1_2_1_5_1","doi-asserted-by":"publisher","DOI":"10.2307\/248700"},{"key":"e_1_2_1_6_1","doi-asserted-by":"publisher","DOI":"10.1016\/0378-7206(85)90050-3"},{"key":"e_1_2_1_7_1","doi-asserted-by":"publisher","DOI":"10.1080\/07421222.1988.11517807"},{"key":"e_1_2_1_8_1","doi-asserted-by":"publisher","DOI":"10.1145\/5666.5669"},{"key":"e_1_2_1_9_1","doi-asserted-by":"publisher","DOI":"10.1111\/j.1540-5915.1987.tb01530.x"},{"key":"e_1_2_1_10_1","doi-asserted-by":"publisher","DOI":"10.1080\/07421222.1996.11518128"},{"key":"e_1_2_1_11_1","doi-asserted-by":"publisher","DOI":"10.1145\/57167.57203"},{"key":"e_1_2_1_12_1","first-page":"295","volume-title":"NJ: Lawrence Erlbaum Associated","author":"Chin W.W.","year":"1998"},{"key":"e_1_2_1_13_1","doi-asserted-by":"publisher","DOI":"10.1145\/217278.217285"},{"key":"e_1_2_1_14_1","first-page":"553","volume-title":"Proceedings of the Twenty-First International Conference on Information Systems","author":"Chin W.W.","year":"2000"},{"key":"e_1_2_1_15_1","doi-asserted-by":"publisher","DOI":"10.1145\/506724.506726"},{"key":"e_1_2_1_16_1","first-page":"307","volume-title":"CA: Sage Publications","author":"Chin W.W.","year":"1999"},{"key":"e_1_2_1_17_1","doi-asserted-by":"publisher","DOI":"10.2307\/249008"},{"key":"e_1_2_1_18_1","doi-asserted-by":"publisher","DOI":"10.1287\/mnsc.35.8.982"},{"key":"e_1_2_1_19_1","doi-asserted-by":"publisher","DOI":"10.1111\/j.1559-1816.1992.tb00945.x"},{"key":"e_1_2_1_20_1","doi-asserted-by":"publisher","DOI":"10.1287\/isre.3.1.60"},{"key":"e_1_2_1_21_1","doi-asserted-by":"publisher","DOI":"10.1080\/07421222.2003.11045748"},{"key":"e_1_2_1_22_1","doi-asserted-by":"publisher","DOI":"10.2307\/248851"},{"key":"e_1_2_1_23_1","doi-asserted-by":"publisher","DOI":"10.1016\/0378-7206(95)00052-6"},{"key":"e_1_2_1_24_1","unstructured":"Fishbein M. and Ajzen I. (1975). Belief Attitude Intention and Behavior: An Introduction to Theory and Research Reading MA: Addison-Wesley.]]  Fishbein M. and Ajzen I. (1975). Belief Attitude Intention and Behavior: An Introduction to Theory and Research Reading MA: Addison-Wesley.]]"},{"key":"e_1_2_1_25_1","doi-asserted-by":"publisher","DOI":"10.1177\/002224378101800104"},{"key":"e_1_2_1_26_1","doi-asserted-by":"publisher","DOI":"10.1016\/0378-7206(94)90036-1"},{"key":"e_1_2_1_27_1","doi-asserted-by":"publisher","DOI":"10.1145\/298752.298757"},{"key":"e_1_2_1_28_1","doi-asserted-by":"publisher","DOI":"10.2307\/249720"},{"key":"e_1_2_1_29_1","doi-asserted-by":"publisher","DOI":"10.17705\/1jais.00008"},{"key":"e_1_2_1_30_1","unstructured":"Gefen D. Straub D.W. and Boudreau M.-C. (2000). \"Structural Equation Modelling and Regression: Guidelines for Research Practice \" Communications of the Association for Information Systems Vol. 1 Article 7 pp. 1--76.]]  Gefen D. Straub D.W. and Boudreau M.-C. (2000). \"Structural Equation Modelling and Regression: Guidelines for Research Practice \" Communications of the Association for Information Systems Vol. 1 Article 7 pp. 1--76.]]"},{"key":"e_1_2_1_31_1","doi-asserted-by":"publisher","DOI":"10.1287\/mnsc.27.4.459"},{"key":"e_1_2_1_32_1","first-page":"181","volume-title":"Proceedings of the Seventh International Conference on Information Systems","author":"Goodhue D.","year":"1986"},{"key":"e_1_2_1_33_1","first-page":"93","volume-title":"North-Holland","author":"Gustafsson M.R."},{"key":"e_1_2_1_34_1","unstructured":"Hair J.F. Jr. Anderson R.E. Tatham R.L. and Black W.C. (1992). Multivariate Data Analysis with Readings New York NY: Macmillan.]]   Hair J.F. Jr. Anderson R.E. Tatham R.L. and Black W.C. (1992). Multivariate Data Analysis with Readings New York NY: Macmillan.]]"},{"key":"e_1_2_1_35_1","doi-asserted-by":"publisher","DOI":"10.1016\/0305-0483(90)90055-E"},{"key":"e_1_2_1_36_1","doi-asserted-by":"publisher","DOI":"10.1080\/07421222.1995.11518061"},{"key":"e_1_2_1_37_1","doi-asserted-by":"publisher","DOI":"10.1016\/0305-0483(95)00035-6"},{"key":"e_1_2_1_38_1","doi-asserted-by":"publisher","DOI":"10.1080\/07421222.1996.11518115"},{"key":"e_1_2_1_39_1","doi-asserted-by":"publisher","DOI":"10.2307\/249498"},{"key":"e_1_2_1_40_1","doi-asserted-by":"publisher","DOI":"10.1016\/0305-0483(91)90055-X"},{"key":"e_1_2_1_41_1","first-page":"57","volume-title":"Proceedings of the Eighth International Conference on Information Systems, Pittsburgh PA","author":"Iivari J.","year":"1987"},{"key":"e_1_2_1_42_1","doi-asserted-by":"publisher","DOI":"10.1145\/236156.236183"},{"key":"e_1_2_1_43_1","first-page":"341","volume-title":"Supplement 23","author":"Iivari J.","year":"1997"},{"key":"e_1_2_1_44_1","doi-asserted-by":"publisher","DOI":"10.1016\/0378-7206(94)90049-3"},{"key":"e_1_2_1_45_1","doi-asserted-by":"publisher","DOI":"10.2307\/248688"},{"key":"e_1_2_1_46_1","doi-asserted-by":"publisher","DOI":"10.1145\/358413.358430"},{"key":"e_1_2_1_47_1","first-page":"103","volume-title":"North-Holland","author":"Jenkins A.M.","year":"1985"},{"key":"e_1_2_1_48_1","unstructured":"Jenkins A.M. and Ricketts J.A. (1979). Development of an Instrument to Measure User Information Satisfaction with Management Information Systems Working paper Bloomington Indiana: Indiana University.]]  Jenkins A.M. and Ricketts J.A. (1979). Development of an Instrument to Measure User Information Satisfaction with Management Information Systems Working paper Bloomington Indiana: Indiana University.]]"},{"key":"e_1_2_1_49_1","doi-asserted-by":"publisher","DOI":"10.1016\/S0378-7206(98)00096-2"},{"key":"e_1_2_1_50_1","doi-asserted-by":"publisher","DOI":"10.2307\/249751"},{"issue":"50","key":"e_1_2_1_51_1","first-page":"752","article-title":"The technology acceptance model: past, present, and future","volume":"12","author":"Lee Y.","year":"2003","journal-title":"Communications of the Association for Information Systems"},{"key":"e_1_2_1_52_1","doi-asserted-by":"publisher","DOI":"10.1080\/1097198X.1998.10856228"},{"key":"e_1_2_1_53_1","doi-asserted-by":"publisher","DOI":"10.4018\/joeuc.2004010104"},{"key":"e_1_2_1_54_1","doi-asserted-by":"publisher","DOI":"10.1287\/isre.2.3.173"},{"key":"e_1_2_1_55_1","volume-title":"The Handbook of Social Psychology","volume":"314","author":"McGuire W.J.","year":"1969"},{"key":"e_1_2_1_56_1","doi-asserted-by":"publisher","DOI":"10.1287\/mnsc.36.1.76"},{"key":"e_1_2_1_57_1","unstructured":"Mohr L.B. (1982). Explaining Organizational Behavior the Limits and Possibilities of Theory and Research San Fransisco CA: Jossey-Bass Publishers.]]  Mohr L.B. (1982). Explaining Organizational Behavior the Limits and Possibilities of Theory and Research San Fransisco CA: Jossey-Bass Publishers.]]"},{"key":"e_1_2_1_58_1","doi-asserted-by":"publisher","DOI":"10.2307\/248985"},{"key":"e_1_2_1_59_1","doi-asserted-by":"publisher","DOI":"10.1287\/isre.13.1.50.96"},{"key":"e_1_2_1_60_1","doi-asserted-by":"publisher","DOI":"10.5555\/635.638"},{"key":"e_1_2_1_61_1","doi-asserted-by":"publisher","DOI":"10.1287\/isre.8.3.240"},{"key":"e_1_2_1_62_1","first-page":"99","volume-title":"Proceedings of the Fifteenth International Conference on Information Systems","author":"Seddon P.B."},{"key":"e_1_2_1_63_1","first-page":"1","volume-title":"Article. 20","author":"Seddon P.B.","year":"1999"},{"key":"e_1_2_1_64_1","doi-asserted-by":"publisher","DOI":"10.1016\/0378-7206(86)90050-9"},{"key":"e_1_2_1_65_1","doi-asserted-by":"publisher","DOI":"10.2307\/248951"},{"key":"e_1_2_1_66_1","doi-asserted-by":"publisher","DOI":"10.2307\/248922"},{"key":"e_1_2_1_67_1","doi-asserted-by":"publisher","DOI":"10.1016\/S0378-7206(97)00026-8"},{"key":"e_1_2_1_68_1","doi-asserted-by":"publisher","DOI":"10.1287\/mnsc.41.8.1328"},{"key":"e_1_2_1_69_1","doi-asserted-by":"publisher","DOI":"10.1287\/mnsc.42.1.85"},{"key":"e_1_2_1_70_1","doi-asserted-by":"publisher","DOI":"10.1016\/0305-0483(94)90060-4"},{"key":"e_1_2_1_71_1","doi-asserted-by":"publisher","DOI":"10.1287\/isre.6.2.144"},{"key":"e_1_2_1_72_1","unstructured":"Van de Ven A.H and Ferry D.L. (1980). Measuring and Assessing Organizations Chichester: John Wiley & Sons.]]  Van de Ven A.H and Ferry D.L. (1980). Measuring and Assessing Organizations Chichester: John Wiley & Sons.]]"},{"key":"e_1_2_1_73_1","doi-asserted-by":"publisher","DOI":"10.1287\/mnsc.46.2.186.11926"}],"container-title":["ACM SIGMIS Database: the DATABASE for Advances in Information Systems"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/1066149.1066152","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/dl.acm.org\/doi\/pdf\/10.1145\/1066149.1066152","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,6,18]],"date-time":"2025-06-18T16:08:18Z","timestamp":1750262898000},"score":1,"resource":{"primary":{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/1066149.1066152"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2005,6,7]]},"references-count":73,"journal-issue":{"issue":"2","published-print":{"date-parts":[[2005,6,7]]}},"alternative-id":["10.1145\/1066149.1066152"],"URL":"https:\/\/doi.org\/10.1145\/1066149.1066152","relation":{},"ISSN":["0095-0033","1532-0936"],"issn-type":[{"value":"0095-0033","type":"print"},{"value":"1532-0936","type":"electronic"}],"subject":[],"published":{"date-parts":[[2005,6,7]]},"assertion":[{"value":"2005-06-07","order":2,"name":"published","label":"Published","group":{"name":"publication_history","label":"Publication History"}}]}}