{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,6,19]],"date-time":"2025-06-19T04:41:27Z","timestamp":1750308087556,"version":"3.41.0"},"reference-count":20,"publisher":"Association for Computing Machinery (ACM)","issue":"82","license":[{"start":{"date-parts":[[2005,6,1]],"date-time":"2005-06-01T00:00:00Z","timestamp":1117584000000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.acm.org\/publications\/policies\/copyright_policy#Background"}],"content-domain":{"domain":["dl.acm.org"],"crossmark-restriction":true},"short-container-title":["SIGACCESS Access. Comput."],"published-print":{"date-parts":[[2005,6]]},"abstract":"<jats:p>E-commerce companies must strive to understand the changing physical, cognitive, and social requirements of their customers. The older demographic is the fastest growing worldwide [10, 15, 16, 20] and also the fastest growing online [8, 13]. In many countries, this aging trend is driven by the increase in birth rate that occurred after World War II. This generation is often defined as those born between 1946 and 1964 and includes the US \"baby boomers\" and the Japanese \"dankai no sedai\" (clumped generation). As this generation ages, the average age of the population will rise, and so will the incidence of impairments that influence how people use the Web including visual (cataracts, diabetic retinopathy, glaucoma, etc.), auditory (presbycusis, otosclerosis), motor (arthritis, stroke), neurodegenerative (Parkinson's disease), and cognitive (Alzheimer's disease) impairments. In the U.S. alone, over 14 million adults have some type of visual impairment and 28 million have some type of hearing loss (10 million of whom are over the age of 65). In addition to the changing demographics, international and domestic laws [12, 17, 18] are becoming ever more stringent, requiring equal access to information on the Web for all users, including those with disabilities. These changing demographics and sociopolitical issues, combined with a gradual trend toward corporate social responsibility, will likely encourage more companies to integrate universal design standards into their internal and externally-facing Web sites.<\/jats:p>","DOI":"10.1145\/1077238.1077241","type":"journal-article","created":{"date-parts":[[2007,6,8]],"date-time":"2007-06-08T15:23:01Z","timestamp":1181316181000},"page":"18-24","update-policy":"https:\/\/doi.org\/10.1145\/crossmark-policy","source":"Crossref","is-referenced-by-count":3,"title":["Leveraging universal design in a financial services company"],"prefix":"10.1145","author":[{"given":"Marguerite","family":"Bergel","sequence":"first","affiliation":[{"name":"Fidelity Center for Applied Technology"}]},{"given":"Ann","family":"Chadwick-Dias","sequence":"additional","affiliation":[{"name":"Fidelity Center for Applied Technology"}]},{"given":"Tom","family":"Tullis","sequence":"additional","affiliation":[{"name":"Fidelity Center for Applied Technology"}]}],"member":"320","published-online":{"date-parts":[[2005,6]]},"reference":[{"volume-title":"April 11, 2005.","year":"2005","author":"Amend M.","key":"e_1_2_1_1_1"},{"key":"e_1_2_1_2_1","unstructured":"Bergel Marguerite Chadwick-Dias A. & Tullis T. (2005). Web Accessibility for the Low Vision User. To be presented at the Usability Professionals Association Annual Conference Montreal Canada. June 2005.  Bergel Marguerite Chadwick-Dias A. & Tullis T. (2005). Web Accessibility for the Low Vision User. To be presented at the Usability Professionals Association Annual Conference Montreal Canada. June 2005."},{"key":"e_1_2_1_3_1","unstructured":"Carroll Center for the Blind Newton MA. Available at: http:\/\/www.carroll.org\/  Carroll Center for the Blind Newton MA. Available at: http:\/\/www.carroll.org\/"},{"volume-title":"Las Vegas","year":"2005","author":"Chadwick-Dias A.","key":"e_1_2_1_4_1"},{"key":"e_1_2_1_5_1","doi-asserted-by":"publisher","DOI":"10.1145\/957205.957212"},{"volume-title":"Demographic Differences in Preferred Web Site Content. 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New British Standard -- BS 7000-6:2005: Guide to Managing Inclusive Design. Available at: http:\/\/www.hhrc.rca.ac.uk\/resources\/publications\/BS7000-6.pdf"},{"key":"e_1_2_1_13_1","unstructured":"5\n  .  Nielsen NetRatings Report (2003). Senior Citizens Lead Internet Growth November.  5. Nielsen NetRatings Report (2003). Senior Citizens Lead Internet Growth November."},{"key":"e_1_2_1_14_1","unstructured":"6\n  .  Tedesco D. McNulty M. and Tullis T. (2005). Usability Testing with Older Adults. To be presented at Usability Professionals Association Annual Conference Montreal Canada. June 2005.  6. Tedesco D. McNulty M. and Tullis T. (2005). Usability Testing with Older Adults. To be presented at Usability Professionals Association Annual Conference Montreal Canada. June 2005."},{"key":"e_1_2_1_15_1","unstructured":"7\n  .  U.S. Administration on Aging and U.S. Bureau of the Census. A Profile of Older Americans: 2001.  7. U.S. Administration on Aging and U.S. Bureau of the Census. 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