{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,2,13]],"date-time":"2026-02-13T16:30:18Z","timestamp":1771000218504,"version":"3.50.1"},"publisher-location":"New York, NY, USA","reference-count":14,"publisher":"ACM","license":[{"start":{"date-parts":[[2005,10,31]],"date-time":"2005-10-31T00:00:00Z","timestamp":1130716800000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.acm.org\/publications\/policies\/copyright_policy#Background"}],"content-domain":{"domain":["dl.acm.org"],"crossmark-restriction":true},"short-container-title":[],"published-print":{"date-parts":[[2005,10,31]]},"DOI":"10.1145\/1099554.1099684","type":"proceedings-article","created":{"date-parts":[[2006,2,6]],"date-time":"2006-02-06T15:52:40Z","timestamp":1139241160000},"page":"453-459","update-policy":"https:\/\/doi.org\/10.1145\/crossmark-policy","source":"Crossref","is-referenced-by-count":39,"title":["Automatic analysis of call-center conversations"],"prefix":"10.1145","author":[{"given":"Gilad","family":"Mishne","sequence":"first","affiliation":[{"name":"University of Amsterdam, Amsterdam, The Netherlands"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"David","family":"Carmel","sequence":"additional","affiliation":[{"name":"IBM Research Lab in Haifa, Haifa, Israel"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Ron","family":"Hoory","sequence":"additional","affiliation":[{"name":"IBM Research Lab in Haifa, Haifa, Israel"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Alexey","family":"Roytman","sequence":"additional","affiliation":[{"name":"IBM Research Lab in Haifa, Haifa, Israel"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Aya","family":"Soffer","sequence":"additional","affiliation":[{"name":"IBM Research Lab in Haifa, Haifa, Israel"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"320","published-online":{"date-parts":[[2005,10,31]]},"reference":[{"key":"e_1_3_2_1_1_1","first-page":"1","volume-title":"Information Retrieval Techniques for Speech Applications","author":"Allan J.","year":"2002","unstructured":"J. Allan . Perspectives on information retrieval and speech . In Information Retrieval Techniques for Speech Applications , pages 1 -- 10 . Springer , 2002 . J. Allan. Perspectives on information retrieval and speech. In Information Retrieval Techniques for Speech Applications, pages 1--10. Springer, 2002."},{"key":"e_1_3_2_1_2_1","doi-asserted-by":"publisher","DOI":"10.3115\/974147.974169"},{"key":"e_1_3_2_1_3_1","volume-title":"TREC","author":"Carmel D.","year":"2001","unstructured":"D. Carmel , E. Amitay , M. Herscovici , Y. S. Maarek , Y. Petruschka , and A. Soffer . Juru at trec 10 -- experiments with index pruning . In TREC , 2001 . D. Carmel, E. Amitay, M. Herscovici, Y. S. Maarek, Y. Petruschka, and A. Soffer. Juru at trec 10 -- experiments with index pruning. In TREC, 2001."},{"key":"e_1_3_2_1_4_1","doi-asserted-by":"publisher","DOI":"10.5555\/646746.701337"},{"key":"e_1_3_2_1_5_1","doi-asserted-by":"publisher","DOI":"10.5555\/973321.973330"},{"key":"e_1_3_2_1_6_1","doi-asserted-by":"publisher","DOI":"10.1017\/S1351324904003523"},{"key":"e_1_3_2_1_7_1","doi-asserted-by":"publisher","DOI":"10.1075\/ijcl.6.1.05kil"},{"key":"e_1_3_2_1_8_1","volume-title":"Eurospeech","author":"Kingsbury B.","year":"2003","unstructured":"B. Kingsbury , L. Mangu , G. Saon , G. Zweig , S. Axelrod , V. Goel , K. Visweswariah , and M. Picheny . Towards domain-inependent conversational speech recognition . In Eurospeech , Geneva, Switzerland , September 2003 . B. Kingsbury, L. Mangu, G. Saon, G. Zweig, S. Axelrod, V. Goel, K. Visweswariah, and M. Picheny. Towards domain-inependent conversational speech recognition. In Eurospeech, Geneva, Switzerland, September 2003."},{"key":"e_1_3_2_1_9_1","doi-asserted-by":"publisher","DOI":"10.1145\/775047.775061"},{"key":"e_1_3_2_1_10_1","doi-asserted-by":"publisher","DOI":"10.1016\/S0169-023X(01)00018-0"},{"key":"e_1_3_2_1_11_1","volume-title":"Longman","author":"Leech G.","year":"2001","unstructured":"G. Leech , P. Rayson , and A. Wilson . Word Frequencies in Written and Spoken English: based on the British National Corpus . Longman , 2001 . G. Leech, P. Rayson, and A. Wilson. Word Frequencies in Written and Spoken English: based on the British National Corpus. Longman, 2001."},{"key":"e_1_3_2_1_12_1","doi-asserted-by":"publisher","DOI":"10.5555\/839274.839408"},{"key":"e_1_3_2_1_13_1","volume-title":"LREC02","author":"Schiffman B.","year":"2002","unstructured":"B. Schiffman . Building a Resource for Evaluating the Importance of Sentences . In LREC02 , Las Palmas, Spain , May-June 2002 . B. Schiffman. Building a Resource for Evaluating the Importance of Sentences. In LREC02, Las Palmas, Spain, May-June 2002."},{"key":"e_1_3_2_1_14_1","unstructured":"IBM WebSphere Voice Server. http : \/\/www.ibm.com\/software\/pervasive\/voice server.  IBM WebSphere Voice Server. http : \/\/www.ibm.com\/software\/pervasive\/voice server."}],"event":{"name":"CIKM05: Conference on Information and Knowledge Management","location":"Bremen Germany","acronym":"CIKM05","sponsor":["ACM Association for Computing Machinery","SIGIR ACM Special Interest Group on Information Retrieval"]},"container-title":["Proceedings of the 14th ACM international conference on Information and knowledge management"],"original-title":[],"link":[{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/1099554.1099684","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/dl.acm.org\/doi\/pdf\/10.1145\/1099554.1099684","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,6,18]],"date-time":"2025-06-18T16:08:15Z","timestamp":1750262895000},"score":1,"resource":{"primary":{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/1099554.1099684"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2005,10,31]]},"references-count":14,"alternative-id":["10.1145\/1099554.1099684","10.1145\/1099554"],"URL":"https:\/\/doi.org\/10.1145\/1099554.1099684","relation":{},"subject":[],"published":{"date-parts":[[2005,10,31]]},"assertion":[{"value":"2005-10-31","order":2,"name":"published","label":"Published","group":{"name":"publication_history","label":"Publication History"}}]}}