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This paper argues that current approaches to implementation of office automation technology are based on faulty assumptions about both technology and work organization. The result has been systems which fail to live up the claims of dramatic increases in productivity.<\/jats:p>","DOI":"10.1145\/1113523.1113525","type":"journal-article","created":{"date-parts":[[2006,2,6]],"date-time":"2006-02-06T18:14:10Z","timestamp":1139249650000},"page":"20-28","update-policy":"https:\/\/doi.org\/10.1145\/crossmark-policy","source":"Crossref","is-referenced-by-count":0,"title":["Rethinking office automation"],"prefix":"10.1145","volume":"17","author":[{"given":"Margrethe H.","family":"Olson","sequence":"first","affiliation":[{"name":"New York University, New York, NY"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Jon A.","family":"Turner","sequence":"additional","affiliation":[{"name":"New York University, New York, NY"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"320","published-online":{"date-parts":[[1986,7]]},"reference":[{"key":"e_1_2_1_2_1","volume-title":"Research Report, Department of Sociology","author":"Attewell P.","year":"1982","unstructured":"Attewell , P. , The De-Skilling Controversy , Research Report, Department of Sociology , State University of New York at Stony Brook, Stony Brook, New York, 1982 . 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