{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,10,8]],"date-time":"2025-10-08T15:34:08Z","timestamp":1759937648089,"version":"3.41.0"},"reference-count":10,"publisher":"Association for Computing Machinery (ACM)","issue":"6","license":[{"start":{"date-parts":[[2006,6,1]],"date-time":"2006-06-01T00:00:00Z","timestamp":1149120000000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.acm.org\/publications\/policies\/copyright_policy#Background"}],"content-domain":{"domain":["dl.acm.org"],"crossmark-restriction":true},"short-container-title":["Commun. ACM"],"published-print":{"date-parts":[[2006,6]]},"abstract":"<jats:p>Seeking a mutually beneficial relationship between IS departments and users.<\/jats:p>","DOI":"10.1145\/1132469.1132471","type":"journal-article","created":{"date-parts":[[2006,7,25]],"date-time":"2006-07-25T14:14:26Z","timestamp":1153836866000},"page":"77-83","update-policy":"https:\/\/doi.org\/10.1145\/crossmark-policy","source":"Crossref","is-referenced-by-count":41,"title":["Reciprocity"],"prefix":"10.1145","volume":"49","author":[{"given":"Christopher L.","family":"Carr","sequence":"first","affiliation":[{"name":"University of Pittsburgh's Katz Graduate School of Business"}]}],"member":"320","published-online":{"date-parts":[[2006,6]]},"reference":[{"key":"e_1_2_1_1_1","doi-asserted-by":"publisher","DOI":"10.1177\/002224299405800304"},{"key":"e_1_2_1_2_1","doi-asserted-by":"publisher","DOI":"10.1177\/009207039502300406"},{"key":"e_1_2_1_3_1","doi-asserted-by":"publisher","DOI":"10.2307\/2393203"},{"key":"e_1_2_1_4_1","doi-asserted-by":"publisher","DOI":"10.1016\/S0022-4359(97)90013-0"},{"key":"e_1_2_1_5_1","doi-asserted-by":"publisher","DOI":"10.1177\/009207039502300402"},{"key":"e_1_2_1_6_1","volume-title":"Emerging Perspectives on Services Marketing","author":"Berry L.L.","year":"1983","unstructured":"Berry , L.L. Relationship marketing . In Emerging Perspectives on Services Marketing , L.L. Berry, L. Shostack, and G. Upah, Eds., American Marketing Association , Chicago , 1983 . Berry, L.L. Relationship marketing. In Emerging Perspectives on Services Marketing, L.L. Berry, L. Shostack, and G. Upah, Eds., American Marketing Association, Chicago, 1983."},{"key":"e_1_2_1_7_1","first-page":"7","article-title":"Building customer relationships: An inventory of service providers' objectives and practices","volume":"16","author":"Claycomb C.","year":"2002","unstructured":"Claycomb , C. and Martin , C.L . Building customer relationships: An inventory of service providers' objectives and practices . Journal of Services Marketing 16 , 7 ( 2002 ), 1--20. Claycomb, C. and Martin, C.L. Building customer relationships: An inventory of service providers' objectives and practices. Journal of Services Marketing 16, 7 (2002), 1--20.","journal-title":"Journal of Services Marketing"},{"key":"e_1_2_1_8_1","doi-asserted-by":"publisher","DOI":"10.1177\/002224299405800302"},{"key":"e_1_2_1_9_1","first-page":"1","article-title":"SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality","volume":"64","author":"Parasuraman A.","year":"1988","unstructured":"Parasuraman , A. , Zeithaml , V.A. , and Berry , L.L . SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality . Journal of Retailing 64 , 1 ( 1988 ), 12--40. Parasuraman, A., Zeithaml, V.A., and Berry, L.L. SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality. Journal of Retailing 64, 1 (1988), 12--40.","journal-title":"Journal of Retailing"},{"key":"e_1_2_1_10_1","doi-asserted-by":"publisher","DOI":"10.1108\/08876049510079853"}],"container-title":["Communications of the ACM"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/1132469.1132471","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/dl.acm.org\/doi\/pdf\/10.1145\/1132469.1132471","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,6,18]],"date-time":"2025-06-18T16:18:50Z","timestamp":1750263530000},"score":1,"resource":{"primary":{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/1132469.1132471"}},"subtitle":["the golden rule of IS-user service relationship quality and cooperation"],"short-title":[],"issued":{"date-parts":[[2006,6]]},"references-count":10,"journal-issue":{"issue":"6","published-print":{"date-parts":[[2006,6]]}},"alternative-id":["10.1145\/1132469.1132471"],"URL":"https:\/\/doi.org\/10.1145\/1132469.1132471","relation":{},"ISSN":["0001-0782","1557-7317"],"issn-type":[{"type":"print","value":"0001-0782"},{"type":"electronic","value":"1557-7317"}],"subject":[],"published":{"date-parts":[[2006,6]]},"assertion":[{"value":"2006-06-01","order":2,"name":"published","label":"Published","group":{"name":"publication_history","label":"Publication History"}}]}}