{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,6,19]],"date-time":"2025-06-19T04:40:42Z","timestamp":1750308042025,"version":"3.41.0"},"reference-count":3,"publisher":"Digital Government Society of North America","license":[{"start":{"date-parts":[[2006,5,21]],"date-time":"2006-05-21T00:00:00Z","timestamp":1148169600000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.acm.org\/publications\/policies\/copyright_policy#Background"}],"content-domain":{"domain":["dl.acm.org"],"crossmark-restriction":true},"short-container-title":[],"published-print":{"date-parts":[[2006,5,21]]},"DOI":"10.1145\/1146598.1146745","type":"proceedings-article","created":{"date-parts":[[2006,7,24]],"date-time":"2006-07-24T16:53:01Z","timestamp":1153759981000},"page":"452-453","update-policy":"https:\/\/doi.org\/10.1145\/crossmark-policy","source":"Crossref","is-referenced-by-count":3,"title":["Effective citizen relationship management"],"prefix":"10.1145","author":[{"given":"Alexander","family":"Schellong","sequence":"first","affiliation":[{"name":"Harvard University, Johann Wolfgang Goethe- University, Frankfurt a. M."}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Thomas","family":"Langenberg","sequence":"additional","affiliation":[{"name":"Harvard University, Ecole Polytechnique F\u00e9d\u00e9rale de Lausanne (EPFL)"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"320","published-online":{"date-parts":[[2006,5,21]]},"reference":[{"key":"e_1_3_2_1_1_1","volume-title":"Administrative Science Quarterly, 35","author":"Cohen Wesley M","year":"1990","unstructured":"Cohen, Wesley M. \/ Levinthal, Daniel A. (1990). \"Absorptive Capacity: A New Perspective on Learning and Innovation\", Administrative Science Quarterly, 35, Special Issue: Technology, Organizations, and Innovation, 128--152."},{"key":"e_1_3_2_1_2_1","doi-asserted-by":"publisher","DOI":"10.2307\/3134997"},{"key":"e_1_3_2_1_3_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.giq.2004.10.003"}],"event":{"name":"dg.o '06: Digital government research","sponsor":["NSF National Science Foundation"],"location":"San Diego California USA","acronym":"dg.o '06"},"container-title":["Proceedings of the 2006 international conference on Digital government research"],"original-title":[],"link":[{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/1146598.1146745","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/dl.acm.org\/doi\/pdf\/10.1145\/1146598.1146745","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,6,18]],"date-time":"2025-06-18T15:14:25Z","timestamp":1750259665000},"score":1,"resource":{"primary":{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/1146598.1146745"}},"subtitle":["Hurricane Wilma and Miami-Dade County 311"],"short-title":[],"issued":{"date-parts":[[2006,5,21]]},"references-count":3,"alternative-id":["10.1145\/1146598.1146745","10.5555\/1146598"],"URL":"https:\/\/doi.org\/10.1145\/1146598.1146745","relation":{},"subject":[],"published":{"date-parts":[[2006,5,21]]},"assertion":[{"value":"2006-05-21","order":2,"name":"published","label":"Published","group":{"name":"publication_history","label":"Publication History"}}]}}