{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,2,13]],"date-time":"2026-02-13T05:46:58Z","timestamp":1770961618089,"version":"3.50.1"},"reference-count":11,"publisher":"Association for Computing Machinery (ACM)","issue":"4","content-domain":{"domain":["dl.acm.org"],"crossmark-restriction":true},"short-container-title":["Commun. ACM"],"published-print":{"date-parts":[[2007,4]]},"abstract":"<jats:p>Avoid market failure by aligning system performance with stakeholder expectations.<\/jats:p>","DOI":"10.1145\/1232743.1232746","type":"journal-article","created":{"date-parts":[[2007,4,5]],"date-time":"2007-04-05T19:20:08Z","timestamp":1175800808000},"page":"43-48","update-policy":"https:\/\/doi.org\/10.1145\/crossmark-policy","source":"Crossref","is-referenced-by-count":19,"title":["How to avoid disappointment by design"],"prefix":"10.1145","volume":"50","author":[{"given":"Dorit","family":"Nevo","sequence":"first","affiliation":[{"name":"York University, Toronto, Canada"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Michael R.","family":"Wade","sequence":"additional","affiliation":[{"name":"York University, Toronto, Canada"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"320","published-online":{"date-parts":[[2007,4]]},"reference":[{"key":"e_1_2_1_1_1","doi-asserted-by":"publisher","DOI":"10.1145\/1188913.1188917"},{"key":"e_1_2_1_2_1","first-page":"4","article-title":"The DeLone and McLean model of information systems success: A 10-year update","volume":"19","author":"DeLone W.","year":"2003","journal-title":"Journal of Management Information Systems"},{"key":"e_1_2_1_3_1","doi-asserted-by":"publisher","DOI":"10.1287\/isre.3.1.60"},{"key":"e_1_2_1_4_1","first-page":"9","article-title":"SMBs driving demand for VoIP services","volume":"22","author":"Duffy J","year":"2005","journal-title":"Network World"},{"key":"e_1_2_1_5_1","series-title":"Aug. 2004","volume-title":"VoIP: Finally worth a look. PC Magazine","author":"Ellison C."},{"key":"e_1_2_1_6_1","doi-asserted-by":"publisher","DOI":"10.1080\/10696679.1999.11501837"},{"key":"e_1_2_1_7_1","doi-asserted-by":"publisher","DOI":"10.1177\/002224378001700405"},{"key":"e_1_2_1_8_1","doi-asserted-by":"publisher","DOI":"10.1002\/cb.129"},{"key":"e_1_2_1_9_1","volume-title":"Dimensions of information systems success. Communications of the AIS (Nov","author":"Seddon P.","year":"1999"},{"key":"e_1_2_1_10_1","doi-asserted-by":"publisher","DOI":"10.2307\/1251839"},{"key":"e_1_2_1_11_1","doi-asserted-by":"publisher","DOI":"10.1016\/S0378-7206(01)00138-0"}],"container-title":["Communications of the ACM"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/dl.acm.org\/doi\/pdf\/10.1145\/1232743.1232746","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2022,12,28]],"date-time":"2022-12-28T21:45:50Z","timestamp":1672263950000},"score":1,"resource":{"primary":{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/1232743.1232746"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2007,4]]},"references-count":11,"journal-issue":{"issue":"4","published-print":{"date-parts":[[2007,4]]}},"alternative-id":["10.1145\/1232743.1232746"],"URL":"https:\/\/doi.org\/10.1145\/1232743.1232746","relation":{},"ISSN":["0001-0782","1557-7317"],"issn-type":[{"value":"0001-0782","type":"print"},{"value":"1557-7317","type":"electronic"}],"subject":[],"published":{"date-parts":[[2007,4]]},"assertion":[{"value":"2007-04-01","order":2,"name":"published","label":"Published","group":{"name":"publication_history","label":"Publication History"}}]}}