{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,22]],"date-time":"2026-03-22T16:20:47Z","timestamp":1774196447313,"version":"3.50.1"},"publisher-location":"New York, NY, USA","reference-count":19,"publisher":"ACM","license":[{"start":{"date-parts":[[2007,4,29]],"date-time":"2007-04-29T00:00:00Z","timestamp":1177804800000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.acm.org\/publications\/policies\/copyright_policy#Background"}],"content-domain":{"domain":["dl.acm.org"],"crossmark-restriction":true},"short-container-title":[],"published-print":{"date-parts":[[2007,4,29]]},"DOI":"10.1145\/1240624.1240770","type":"proceedings-article","created":{"date-parts":[[2007,6,6]],"date-time":"2007-06-06T14:37:31Z","timestamp":1181140651000},"page":"961-970","update-policy":"https:\/\/doi.org\/10.1145\/crossmark-policy","source":"Crossref","is-referenced-by-count":19,"title":["A study of out-of-turn interaction in menu-based, IVR, voicemail systems"],"prefix":"10.1145","author":[{"given":"Saverio","family":"Perugini","sequence":"first","affiliation":[{"name":"University of Dayton, Dayton, OH"}]},{"given":"Taylor J.","family":"Anderson","sequence":"additional","affiliation":[{"name":"University of Dayton, Dayton, OH"}]},{"given":"William F.","family":"Moroney","sequence":"additional","affiliation":[{"name":"University of Dayton, Dayton, OH"}]}],"member":"320","published-online":{"date-parts":[[2007,4,29]]},"reference":[{"key":"e_1_3_2_1_1_1","doi-asserted-by":"publisher","DOI":"10.1109\/5254.796083"},{"key":"e_1_3_2_1_2_1","doi-asserted-by":"publisher","DOI":"10.1145\/122974.122989"},{"key":"e_1_3_2_1_3_1","first-page":"189","volume-title":"Usability Evaluation in Industry","author":"Brooke J.","year":"1996","unstructured":"J. Brooke . SUS: A Quick and Dirty Usability Scale . In P. W. Jordan, B. Thomas, B. A. Weerdmeester, and I. L. McClelland, editors, Usability Evaluation in Industry , pp. 189 -- 194 . Taylor and Francis , London , 1996 . J. Brooke. SUS: A Quick and Dirty Usability Scale. In P. W. Jordan, B. Thomas, B. A. Weerdmeester, and I. L. McClelland, editors, Usability Evaluation in Industry, pp. 189--194. Taylor and Francis, London, 1996."},{"key":"e_1_3_2_1_4_1","doi-asserted-by":"publisher","DOI":"10.1016\/S0167-6393(97)00040-X"},{"key":"e_1_3_2_1_5_1","doi-asserted-by":"publisher","DOI":"10.1145\/964696.964701"},{"key":"e_1_3_2_1_6_1","doi-asserted-by":"publisher","DOI":"10.1145\/242417.242436"},{"key":"e_1_3_2_1_7_1","doi-asserted-by":"publisher","DOI":"10.1016\/B978-044481862-1.50111-4"},{"key":"e_1_3_2_1_8_1","doi-asserted-by":"publisher","DOI":"10.1145\/142750.142881"},{"key":"e_1_3_2_1_9_1","doi-asserted-by":"publisher","DOI":"10.1145\/210181.210183"},{"key":"e_1_3_2_1_10_1","doi-asserted-by":"publisher","DOI":"10.1145\/506443.506499"},{"key":"e_1_3_2_1_11_1","doi-asserted-by":"publisher","DOI":"10.5555\/129385"},{"key":"e_1_3_2_1_12_1","doi-asserted-by":"publisher","DOI":"10.1109\/MC.2002.993769"},{"key":"e_1_3_2_1_13_1","doi-asserted-by":"publisher","DOI":"10.1145\/503376.503427"},{"key":"e_1_3_2_1_14_1","doi-asserted-by":"publisher","DOI":"10.1145\/1075389.1075391"},{"key":"e_1_3_2_1_15_1","doi-asserted-by":"publisher","DOI":"10.1145\/332040.332411"},{"key":"e_1_3_2_1_16_1","doi-asserted-by":"publisher","DOI":"10.1145\/503376.503426"},{"key":"e_1_3_2_1_17_1","doi-asserted-by":"publisher","DOI":"10.1145\/242485.242500"},{"key":"e_1_3_2_1_18_1","doi-asserted-by":"publisher","DOI":"10.1145\/1124772.1124821"},{"key":"e_1_3_2_1_19_1","doi-asserted-by":"publisher","DOI":"10.1145\/345124.345164"}],"event":{"name":"CHI07: CHI Conference on Human Factors in Computing Systems","location":"San Jose California USA","acronym":"CHI07","sponsor":["ACM Association for Computing Machinery","SIGCHI ACM Special Interest Group on Computer-Human Interaction"]},"container-title":["Proceedings of the SIGCHI Conference on Human Factors in Computing Systems"],"original-title":[],"link":[{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/1240624.1240770","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/dl.acm.org\/doi\/pdf\/10.1145\/1240624.1240770","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,6,18]],"date-time":"2025-06-18T14:51:34Z","timestamp":1750258294000},"score":1,"resource":{"primary":{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/1240624.1240770"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2007,4,29]]},"references-count":19,"alternative-id":["10.1145\/1240624.1240770","10.1145\/1240624"],"URL":"https:\/\/doi.org\/10.1145\/1240624.1240770","relation":{},"subject":[],"published":{"date-parts":[[2007,4,29]]},"assertion":[{"value":"2007-04-29","order":2,"name":"published","label":"Published","group":{"name":"publication_history","label":"Publication History"}}]}}