{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,6,19]],"date-time":"2025-06-19T04:38:29Z","timestamp":1750307909342,"version":"3.41.0"},"publisher-location":"New York, NY, USA","reference-count":5,"publisher":"ACM","license":[{"start":{"date-parts":[[2007,5,8]],"date-time":"2007-05-08T00:00:00Z","timestamp":1178582400000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.acm.org\/publications\/policies\/copyright_policy#Background"}],"content-domain":{"domain":["dl.acm.org"],"crossmark-restriction":true},"short-container-title":[],"published-print":{"date-parts":[[2007,5,8]]},"DOI":"10.1145\/1242572.1242845","type":"proceedings-article","created":{"date-parts":[[2007,6,6]],"date-time":"2007-06-06T14:37:31Z","timestamp":1181140651000},"page":"1349-1350","update-policy":"https:\/\/doi.org\/10.1145\/crossmark-policy","source":"Crossref","is-referenced-by-count":2,"title":["XML-based multimodal interaction framework for contact center applications"],"prefix":"10.1145","author":[{"given":"Nikolay","family":"Anisimov","sequence":"first","affiliation":[{"name":"Genesys Telecommunication Labs (an Alcatel-Lucent company), Daly City, CA"}]},{"given":"Brian","family":"Galvin","sequence":"additional","affiliation":[{"name":"Genesys Telecommunication Labs (an Alcatel-Lucent company), Daly City, CA"}]},{"given":"Herbert","family":"Ristock","sequence":"additional","affiliation":[{"name":"Genesys Telecommunication Labs (an Alcatel-Lucent company), Daly City, CA"}]}],"member":"320","published-online":{"date-parts":[[2007,5,8]]},"reference":[{"key":"e_1_3_2_1_1_1","volume-title":"Proc. of 3rd Int. Conf. on Web Information Systems and Technologies (WEBIST 2007","volume":"1","author":"Anisimov N.","year":"2007","unstructured":"Anisimov N. , Galvin B. , Ristock H. XML-based Framework for Contact Center Applications. In: Filipe J. et al (Eds) . Proc. of 3rd Int. Conf. on Web Information Systems and Technologies (WEBIST 2007 ), Barcelona, Spain , 3-6 March , 2007 . Vol. 1 , 443--450. Anisimov N., Galvin B., Ristock H. XML-based Framework for Contact Center Applications. In: Filipe J. et al (Eds). Proc. of 3rd Int. Conf. on Web Information Systems and Technologies (WEBIST 2007), Barcelona, Spain, 3-6 March, 2007. Vol. 1, 443--450."},{"key":"e_1_3_2_1_2_1","volume-title":"June 29","author":"CCXML.","year":"2005","unstructured":"CCXML. Voice Browser Call Control: Version 1.0. W3C Working Draft , June 29 , 2005 . http:\/\/www.w3.org\/voice\/ CCXML. Voice Browser Call Control: Version 1.0. W3C Working Draft, June 29, 2005. http:\/\/www.w3.org\/voice\/"},{"key":"e_1_3_2_1_3_1","doi-asserted-by":"publisher","DOI":"10.1287\/msom.5.2.79.16071"},{"key":"e_1_3_2_1_4_1","volume-title":"December 11","author":"Multimodal Architecture","year":"2006","unstructured":"Multimodal Architecture and Interfaces. W3C Working Draft , December 11 , 2006 . http:\/\/www.w3.org\/TR\/2006\/WD-mmi-arch-20061211\/ Multimodal Architecture and Interfaces. W3C Working Draft, December 11, 2006. http:\/\/www.w3.org\/TR\/2006\/WD-mmi-arch-20061211\/"},{"key":"e_1_3_2_1_5_1","volume-title":"March 16","author":"Voice XML","year":"2004","unstructured":"Voice XML . Voice Extensible Markup Language. Version 2.0. W3C Recommendation , March 16 , 2004 . http:\/\/www.w3.org\/voice VoiceXML. Voice Extensible Markup Language. Version 2.0. W3C Recommendation, March 16, 2004. http:\/\/www.w3.org\/voice"}],"event":{"name":"WWW'07: 16th International World Wide Web Conference","sponsor":["ACM Association for Computing Machinery"],"location":"Banff Alberta Canada","acronym":"WWW'07"},"container-title":["Proceedings of the 16th international conference on World Wide Web"],"original-title":[],"link":[{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/1242572.1242845","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/dl.acm.org\/doi\/pdf\/10.1145\/1242572.1242845","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,6,18]],"date-time":"2025-06-18T14:47:48Z","timestamp":1750258068000},"score":1,"resource":{"primary":{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/1242572.1242845"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2007,5,8]]},"references-count":5,"alternative-id":["10.1145\/1242572.1242845","10.1145\/1242572"],"URL":"https:\/\/doi.org\/10.1145\/1242572.1242845","relation":{},"subject":[],"published":{"date-parts":[[2007,5,8]]},"assertion":[{"value":"2007-05-08","order":2,"name":"published","label":"Published","group":{"name":"publication_history","label":"Publication History"}}]}}