{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,6,19]],"date-time":"2025-06-19T04:38:59Z","timestamp":1750307939984,"version":"3.41.0"},"reference-count":0,"publisher":"Association for Computing Machinery (ACM)","issue":"4","license":[{"start":{"date-parts":[[1991,10,1]],"date-time":"1991-10-01T00:00:00Z","timestamp":686275200000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.acm.org\/publications\/policies\/copyright_policy#Background"}],"content-domain":{"domain":["dl.acm.org"],"crossmark-restriction":true},"short-container-title":["SIGCHI Bull."],"published-print":{"date-parts":[[1991,10]]},"abstract":"<jats:p>\"U S WEST HELP\" is a function provided by U S WEST Operator Services to facilitate contact between callers seeking information and the most appropriate point of response within U S WEST's 14-state region. The primary challenge in designing a user interface for these employees is to bridge the gap between the general public's conception of U S WEST's products, services, and pertinent functions and the way in which this information is structured and stored in one or more relational databases.<\/jats:p>","DOI":"10.1145\/126729.1056071","type":"journal-article","created":{"date-parts":[[2007,1,17]],"date-time":"2007-01-17T18:32:02Z","timestamp":1169058722000},"page":"71-72","update-policy":"https:\/\/doi.org\/10.1145\/crossmark-policy","source":"Crossref","is-referenced-by-count":0,"title":["HELLO CENTRAL"],"prefix":"10.1145","volume":"23","author":[{"given":"Hans","family":"Brunner","sequence":"first","affiliation":[{"name":"U S WEST Advanced Technologies"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Steve","family":"Fogel","sequence":"additional","affiliation":[{"name":"U S WEST Advanced Technologies"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Robert","family":"Cuthbertson","sequence":"additional","affiliation":[{"name":"U S WEST Advanced Technologies"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Randall","family":"Sparks","sequence":"additional","affiliation":[{"name":"U S WEST Advanced Technologies"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"320","published-online":{"date-parts":[[1991,10]]},"container-title":["ACM SIGCHI Bulletin"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/126729.1056071","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/dl.acm.org\/doi\/pdf\/10.1145\/126729.1056071","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,6,18]],"date-time":"2025-06-18T14:52:15Z","timestamp":1750258335000},"score":1,"resource":{"primary":{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/126729.1056071"}},"subtitle":["AN OBJECT-ORIENTED DATA BROWSER"],"short-title":[],"issued":{"date-parts":[[1991,10]]},"references-count":0,"journal-issue":{"issue":"4","published-print":{"date-parts":[[1991,10]]}},"alternative-id":["10.1145\/126729.1056071"],"URL":"https:\/\/doi.org\/10.1145\/126729.1056071","relation":{},"ISSN":["0736-6906"],"issn-type":[{"type":"print","value":"0736-6906"}],"subject":[],"published":{"date-parts":[[1991,10]]},"assertion":[{"value":"1991-10-01","order":2,"name":"published","label":"Published","group":{"name":"publication_history","label":"Publication History"}}]}}