{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,6,19]],"date-time":"2025-06-19T04:33:17Z","timestamp":1750307597838,"version":"3.41.0"},"publisher-location":"New York, NY, USA","reference-count":25,"publisher":"ACM","license":[{"start":{"date-parts":[[2009,10,27]],"date-time":"2009-10-27T00:00:00Z","timestamp":1256601600000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.acm.org\/publications\/policies\/copyright_policy#Background"}],"content-domain":{"domain":["dl.acm.org"],"crossmark-restriction":true},"short-container-title":[],"published-print":{"date-parts":[[2009,10,27]]},"DOI":"10.1145\/1643823.1643874","type":"proceedings-article","created":{"date-parts":[[2009,11,10]],"date-time":"2009-11-10T18:36:45Z","timestamp":1257878205000},"page":"274-281","update-policy":"https:\/\/doi.org\/10.1145\/crossmark-policy","source":"Crossref","is-referenced-by-count":5,"title":["A model for decision support in business-driven IT service portfolio management using SLA-dependent criteria and under uncertainty"],"prefix":"10.1145","author":[{"given":"Magno","family":"Queiroz","sequence":"first","affiliation":[{"name":"Federal University of Campina Grande, Campina Grande, Brazil"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Ant\u00e3o","family":"Moura","sequence":"additional","affiliation":[{"name":"Federal University of Campina Grande, Campina Grande, Brazil"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Jacques","family":"Sauv\u00e9","sequence":"additional","affiliation":[{"name":"Federal University of Campina Grande, Campina Grande, Brazil"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Claudio","family":"Bartolini","sequence":"additional","affiliation":[{"name":"HP Laboratories, Palo Alto"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Marianne","family":"Hickey","sequence":"additional","affiliation":[{"name":"HP Laboratories, Bristol, UK"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"320","published-online":{"date-parts":[[2009,10,27]]},"reference":[{"key":"e_1_3_2_1_1_1","unstructured":"IT Infrastructure Library - ITIL Office of Government Commerce UK 2007.  IT Infrastructure Library - ITIL Office of Government Commerce UK 2007."},{"key":"e_1_3_2_1_2_1","unstructured":"Markowitz Harry M. 1991. Portfolio Selection: efficient diversification of investments 2nd Ed Oxford: Basil Blackwell.  Markowitz Harry M. 1991. Portfolio Selection: efficient diversification of investments 2nd Ed Oxford: Basil Blackwell."},{"first-page":"131","volume-title":"Proceedings of HP-SUA","author":"Moura J. A. B.","key":"e_1_3_2_1_3_1"},{"key":"e_1_3_2_1_4_1","doi-asserted-by":"publisher","DOI":"10.5555\/1053549.1053624"},{"key":"e_1_3_2_1_5_1","doi-asserted-by":"publisher","DOI":"10.1108\/09576050210436101"},{"key":"e_1_3_2_1_6_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijproman.2007.05.013"},{"first-page":"105","volume-title":"Elsevier","author":"Hatush Z.","key":"e_1_3_2_1_7_1"},{"key":"e_1_3_2_1_8_1","doi-asserted-by":"publisher","DOI":"10.1017\/CBO9781139174084"},{"key":"e_1_3_2_1_9_1","doi-asserted-by":"publisher","DOI":"10.1016\/S0378-7206(01)00133-1"},{"key":"e_1_3_2_1_10_1","doi-asserted-by":"publisher","DOI":"10.1109\/3468.725355"},{"volume-title":"International Journal of Project Management","author":"Chen","key":"e_1_3_2_1_11_1"},{"key":"e_1_3_2_1_12_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.ejor.2005.06.002"},{"key":"e_1_3_2_1_13_1","doi-asserted-by":"publisher","DOI":"10.1016\/S0263-7863(99)00077-0"},{"key":"e_1_3_2_1_14_1","doi-asserted-by":"crossref","unstructured":"Baccarini D. Salm G. and Love P. E. D. 2004. Management of risks in information technology projects. Industrial Management&Data Systems Vol. 104 No. 4 -- pp. 286--295.  Baccarini D. Salm G. and Love P. E. D. 2004. Management of risks in information technology projects. Industrial Management&Data Systems Vol. 104 No. 4 -- pp. 286--295.","DOI":"10.1108\/02635570410530702"},{"key":"e_1_3_2_1_15_1","doi-asserted-by":"publisher","DOI":"10.1016\/S0305-0548(99)00057-X"},{"key":"e_1_3_2_1_16_1","first-page":"239","article-title":"Implement Business Strategy via Project Portfolio Management: A Model and Case Study","volume":"11","author":"Lan","year":"2007","journal-title":"Journal of American Academy of Business"},{"key":"e_1_3_2_1_17_1","unstructured":"Moura J. A. B. 2008. Survey and Interviews on IT Financial Management. Available at http:\/\/www.bottomlineproject.com\/hp\/_media\/survey_and_interviews_on_it_financial_management.pdf  Moura J. A. B. 2008. Survey and Interviews on IT Financial Management. Available at http:\/\/www.bottomlineproject.com\/hp\/_media\/survey_and_interviews_on_it_financial_management.pdf"},{"key":"e_1_3_2_1_18_1","doi-asserted-by":"crossref","unstructured":"Zadeh L. 1978. Fuzzy Sets as a Basis for a Theory of Possibility. Fuzzy Sets and Systems; 1 pp. 3--28.  Zadeh L. 1978. Fuzzy Sets as a Basis for a Theory of Possibility. Fuzzy Sets and Systems; 1 pp. 3--28.","DOI":"10.1016\/0165-0114(78)90029-5"},{"volume-title":"Domestic Conference on Evolutionary Algorithms and Global Optimization, Poland, May 26--29","year":"2003","author":"Marek W. G.","key":"e_1_3_2_1_19_1"},{"key":"e_1_3_2_1_20_1","unstructured":"Neumann J. von Morgenstern O. 2007. Theory of Games and Economic Behavior. Commemorative Edition Princeton University Press.  Neumann J. von Morgenstern O. 2007. Theory of Games and Economic Behavior. Commemorative Edition Princeton University Press."},{"key":"e_1_3_2_1_21_1","unstructured":"Kaplan R. and Norton D. 1992. The Balanced Scorecard: Measures that Drive Performance. Harvard Business Review; 70(1) pp. 71--79.  Kaplan R. and Norton D. 1992. The Balanced Scorecard: Measures that Drive Performance. Harvard Business Review; 70(1) pp. 71--79."},{"volume-title":"Proceedings of BDIM.","year":"2009","author":"Oliveira J. A.","key":"e_1_3_2_1_22_1"},{"key":"e_1_3_2_1_23_1","doi-asserted-by":"publisher","DOI":"10.1109\/POLICY.2006.7"},{"key":"e_1_3_2_1_24_1","unstructured":"Microsoft TecNet: System Center Operations Manager TechCenter. Defining a service level objective against an application. Available at http:\/\/technet.microsoft.com\/enus\/library\/dd441412.aspx  Microsoft TecNet: System Center Operations Manager TechCenter. Defining a service level objective against an application. Available at http:\/\/technet.microsoft.com\/enus\/library\/dd441412.aspx"},{"key":"e_1_3_2_1_25_1","doi-asserted-by":"publisher","DOI":"10.1109\/NOMS.2006.1687537"}],"event":{"name":"MEDES '09: The International Conference on Management of Emergent Digital EcoSystems 2009","sponsor":["The French Chapter of ACM Special Interest Group on Applied Computing","SIGAPP ACM Special Interest Group on Applied Computing"],"location":"France","acronym":"MEDES '09"},"container-title":["Proceedings of the International Conference on Management of Emergent Digital EcoSystems"],"original-title":[],"link":[{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/1643823.1643874","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/dl.acm.org\/doi\/pdf\/10.1145\/1643823.1643874","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,6,18]],"date-time":"2025-06-18T12:45:26Z","timestamp":1750250726000},"score":1,"resource":{"primary":{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/1643823.1643874"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2009,10,27]]},"references-count":25,"alternative-id":["10.1145\/1643823.1643874","10.1145\/1643823"],"URL":"https:\/\/doi.org\/10.1145\/1643823.1643874","relation":{},"subject":[],"published":{"date-parts":[[2009,10,27]]},"assertion":[{"value":"2009-10-27","order":2,"name":"published","label":"Published","group":{"name":"publication_history","label":"Publication History"}}]}}