{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,6,19]],"date-time":"2025-06-19T04:28:53Z","timestamp":1750307333589,"version":"3.41.0"},"publisher-location":"New York, NY, USA","reference-count":3,"publisher":"ACM","license":[{"start":{"date-parts":[[2011,5,21]],"date-time":"2011-05-21T00:00:00Z","timestamp":1305936000000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.acm.org\/publications\/policies\/copyright_policy#Background"}],"content-domain":{"domain":["dl.acm.org"],"crossmark-restriction":true},"short-container-title":[],"published-print":{"date-parts":[[2011,5,21]]},"DOI":"10.1145\/1985441.1985459","type":"proceedings-article","created":{"date-parts":[[2011,5,24]],"date-time":"2011-05-24T13:04:30Z","timestamp":1306242270000},"page":"113-122","update-policy":"https:\/\/doi.org\/10.1145\/crossmark-policy","source":"Crossref","is-referenced-by-count":8,"title":["Implementing quality metrics and goals at the corporate level"],"prefix":"10.1145","author":[{"given":"Pete","family":"Rotella","sequence":"first","affiliation":[{"name":"Cisco Systems, Inc., Research Triangle Park, USA"}]},{"given":"Sunita","family":"Chulani","sequence":"additional","affiliation":[{"name":"Cisco Systems, Inc., Milpitas, USA"}]}],"member":"320","published-online":{"date-parts":[[2011,5,21]]},"reference":[{"key":"e_1_3_2_1_1_1","unstructured":"We relied heavily on the work of Capers Jones John Musa and others and including teams at Carnegie Mellon U. IBM Siemens NASA Nortel and other organizations.  We relied heavily on the work of Capers Jones John Musa and others and including teams at Carnegie Mellon U. IBM Siemens NASA Nortel and other organizations."},{"key":"e_1_3_2_1_2_1","doi-asserted-by":"publisher","DOI":"10.1109\/MS.2007.48"},{"key":"e_1_3_2_1_3_1","first-page":"42","volume-title":"Customer Perception. Proc. of ISSRE (Nov.","author":"Rotella P.","year":"2010","unstructured":"Rotella , P. and Chulani , S . 2010. Linkages Between Metrics Types: In-process, Customer Experience , Customer Perception. Proc. of ISSRE (Nov. 2010 ), pp. 42 -- 81 . Rotella, P. and Chulani, S. 2010. Linkages Between Metrics Types: In-process, Customer Experience, Customer Perception. Proc. of ISSRE (Nov. 2010), pp. 42--81."}],"event":{"name":"ICSE11: International Conference on Software Engineering","sponsor":["SIGSOFT ACM Special Interest Group on Software Engineering","IEEE CS"],"location":"Waikiki, Honolulu HI USA","acronym":"ICSE11"},"container-title":["Proceedings of the 8th Working Conference on Mining Software Repositories"],"original-title":[],"link":[{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/1985441.1985459","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/dl.acm.org\/doi\/pdf\/10.1145\/1985441.1985459","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,6,18]],"date-time":"2025-06-18T11:06:12Z","timestamp":1750244772000},"score":1,"resource":{"primary":{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/1985441.1985459"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2011,5,21]]},"references-count":3,"alternative-id":["10.1145\/1985441.1985459","10.1145\/1985441"],"URL":"https:\/\/doi.org\/10.1145\/1985441.1985459","relation":{},"subject":[],"published":{"date-parts":[[2011,5,21]]},"assertion":[{"value":"2011-05-21","order":2,"name":"published","label":"Published","group":{"name":"publication_history","label":"Publication History"}}]}}