{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,6,19]],"date-time":"2025-06-19T04:26:16Z","timestamp":1750307176851,"version":"3.41.0"},"publisher-location":"New York, NY, USA","reference-count":4,"publisher":"ACM","license":[{"start":{"date-parts":[[2011,11,12]],"date-time":"2011-11-12T00:00:00Z","timestamp":1321056000000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.acm.org\/publications\/policies\/copyright_policy#Background"}],"content-domain":{"domain":["dl.acm.org"],"crossmark-restriction":true},"short-container-title":[],"published-print":{"date-parts":[[2011,11,12]]},"DOI":"10.1145\/2070364.2070366","type":"proceedings-article","created":{"date-parts":[[2011,11,21]],"date-time":"2011-11-21T19:55:03Z","timestamp":1321905303000},"page":"1-6","update-policy":"https:\/\/doi.org\/10.1145\/crossmark-policy","source":"Crossref","is-referenced-by-count":0,"title":["Developing service assessment metrics"],"prefix":"10.1145","author":[{"given":"Nik","family":"Chaphalkar","sequence":"first","affiliation":[{"name":"Michigan Technological University, Houghton, MI, USA"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Brian","family":"Stawowy","sequence":"additional","affiliation":[{"name":"Michigan Technological University, Houghton, MI, USA"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Sara","family":"Freidbank","sequence":"additional","affiliation":[{"name":"Michigan Technological University, Houghton, MI, USA"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Javier","family":"Fernandez","sequence":"additional","affiliation":[{"name":"Michigan Technological University, Houghton, MI, USA"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Amlan","family":"Mukherjee","sequence":"additional","affiliation":[{"name":"Michigan Technological University, Houghton, MI, USA"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"320","published-online":{"date-parts":[[2011,11,12]]},"reference":[{"key":"e_1_3_2_1_1_1","first-page":"5","article-title":"Perceived Service Quality and User Satisfaction with the Information Services Function","volume":"25","author":"Kettinger W.J.","year":"2007","journal-title":"Decision Sciences."},{"key":"e_1_3_2_1_2_1","doi-asserted-by":"publisher","DOI":"10.1145\/358413.358430"},{"key":"e_1_3_2_1_3_1","doi-asserted-by":"publisher","DOI":"10.2307\/249187"},{"volume-title":"Service Science: Research and Innovation in the Service Economy, Ed. Demirkan, H., Spohrer, J.C., and Krishna, V.","year":"2011","author":"Luftman J.","key":"e_1_3_2_1_4_1"}],"event":{"name":"SIGUCCS Fall '11: ACM SIGUCCS Annual Conference","sponsor":["SIGUCCS ACM Special Interest Group on University and College Computing Services"],"location":"San Diego California USA","acronym":"SIGUCCS Fall '11"},"container-title":["Proceedings of the 39th annual ACM SIGUCCS conference on User services"],"original-title":[],"link":[{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/2070364.2070366","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/dl.acm.org\/doi\/pdf\/10.1145\/2070364.2070366","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,6,18]],"date-time":"2025-06-18T09:54:52Z","timestamp":1750240492000},"score":1,"resource":{"primary":{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/2070364.2070366"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2011,11,12]]},"references-count":4,"alternative-id":["10.1145\/2070364.2070366","10.1145\/2070364"],"URL":"https:\/\/doi.org\/10.1145\/2070364.2070366","relation":{},"subject":[],"published":{"date-parts":[[2011,11,12]]},"assertion":[{"value":"2011-11-12","order":2,"name":"published","label":"Published","group":{"name":"publication_history","label":"Publication History"}}]}}