{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,6,19]],"date-time":"2025-06-19T04:23:26Z","timestamp":1750307006691,"version":"3.41.0"},"publisher-location":"New York, NY, USA","reference-count":13,"publisher":"ACM","license":[{"start":{"date-parts":[[2012,5,5]],"date-time":"2012-05-05T00:00:00Z","timestamp":1336176000000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.acm.org\/publications\/policies\/copyright_policy#Background"}],"content-domain":{"domain":["dl.acm.org"],"crossmark-restriction":true},"short-container-title":[],"published-print":{"date-parts":[[2012,5,5]]},"DOI":"10.1145\/2212776.2223707","type":"proceedings-article","created":{"date-parts":[[2012,10,4]],"date-time":"2012-10-04T20:18:52Z","timestamp":1349381932000},"page":"1769-1774","update-policy":"https:\/\/doi.org\/10.1145\/crossmark-policy","source":"Crossref","is-referenced-by-count":5,"title":["Flytalk"],"prefix":"10.1145","author":[{"given":"Kagonya","family":"Awori","sequence":"first","affiliation":[{"name":"Carnegie Mellon University, Pittsburgh, Pennsylvania, USA &amp; University of Madeira, Funchal, Madeira, Portugal &amp; iHub Research, Kenya"}]},{"given":"Emme","family":"Clark","sequence":"additional","affiliation":[{"name":"Carnegie Mellon University, Pittsburgh, Pennsylvania, USA &amp; University of Madeira, Funchal, Madeira, Portugal"}]},{"given":"Andreia","family":"Gon\u00e7alves","sequence":"additional","affiliation":[{"name":"Carnegie Mellon University, Pittsburgh, Pennsylvania, USA &amp; University of Madeira, Funchal, Madeira, Portugal"}]},{"given":"Troy","family":"Effner","sequence":"additional","affiliation":[{"name":"Carnegie Mellon University, Pittsburgh, Pennsylvania, USA &amp; University of Madeira, Funchal, Madeira, Portugal"}]},{"given":"Justine","family":"Yang","sequence":"additional","affiliation":[{"name":"Carnegie Mellon University, Pittsburgh, Pennsylvania, USA &amp; University of Madeira, Funchal, Madeira, Portugal"}]},{"given":"Ian","family":"Oakley","sequence":"additional","affiliation":[{"name":"University of Madeira, Funchal, Madeira, Portugal"}]},{"given":"Nuno","family":"Nunes","sequence":"additional","affiliation":[{"name":"University of Madeira, Funchal, Madeira, Portugal"}]}],"member":"320","published-online":{"date-parts":[[2012,5,5]]},"reference":[{"key":"e_1_3_2_1_1_1","volume-title":"The economic and social benefits of air transport","author":"Air Transport Action Group","year":"2008","unstructured":"Air Transport Action Group . The economic and social benefits of air transport 2008 . 2008. Air Transport Action Group. The economic and social benefits of air transport 2008. 2008."},{"key":"e_1_3_2_1_2_1","volume-title":"http:\/\/www.theacsi.org\/index.php?option=com_content&view=article&id=256:acsi-commentaryjune-2011&catid=14&Itemid=335, accessed","author":"American Customer Satisfaction Index","year":"2012","unstructured":"American Customer Satisfaction Index Commentary June 2011. http:\/\/www.theacsi.org\/index.php?option=com_content&view=article&id=256:acsi-commentaryjune-2011&catid=14&Itemid=335, accessed 2 Jan 2012 . American Customer Satisfaction Index Commentary June 2011. http:\/\/www.theacsi.org\/index.php?option=com_content&view=article&id=256:acsi-commentaryjune-2011&catid=14&Itemid=335, accessed 2 Jan 2012."},{"key":"e_1_3_2_1_3_1","volume-title":"Aviation Consumer Protection Division. Air Travel Consumer Report","author":"Dept","year":"2010","unstructured":"U.S. Dept of Transportation , Aviation Consumer Protection Division. Air Travel Consumer Report . 2010 . http:\/\/airconsumer.ost.dot.gov, accessed 2 Jan 2012. U.S. Dept of Transportation, Aviation Consumer Protection Division. Air Travel Consumer Report. 2010. http:\/\/airconsumer.ost.dot.gov, accessed 2 Jan 2012."},{"key":"e_1_3_2_1_4_1","doi-asserted-by":"publisher","DOI":"10.1145\/332040.332047"},{"key":"e_1_3_2_1_5_1","doi-asserted-by":"publisher","DOI":"10.1145\/1978942.1979236"},{"volume-title":"Proceedings ofECSCW'03","author":"Brown B.","key":"e_1_3_2_1_6_1","unstructured":"Brown , B. and Chalmers , M . 2003. Tourism and mobile technology . In Proceedings ofECSCW'03 , Kluwer Academic Publishers, Norwell, MA, USA, 335--354. Brown, B. and Chalmers, M. 2003. Tourism and mobile technology. In Proceedings ofECSCW'03, Kluwer Academic Publishers, Norwell, MA, USA, 335--354."},{"key":"e_1_3_2_1_7_1","unstructured":"The European Org. for the Safety of Air Navigation http:\/\/www.eurocontrol.int\/ accessed 3 Jan 2012.  The European Org. for the Safety of Air Navigation http:\/\/www.eurocontrol.int\/ accessed 3 Jan 2012."},{"key":"e_1_3_2_1_8_1","volume-title":"http:\/\/www.worldairportawards.com\/Awards_2011\/bestairport_europe.htm, accessed","author":"Best Airports","year":"2012","unstructured":"Best Airports 2011 Europe. http:\/\/www.worldairportawards.com\/Awards_2011\/bestairport_europe.htm, accessed 5 Jan 2012 . Best Airports 2011 Europe. http:\/\/www.worldairportawards.com\/Awards_2011\/bestairport_europe.htm, accessed 5 Jan 2012."},{"key":"e_1_3_2_1_9_1","volume-title":"Contextual Design","author":"Holtzblatt K.","year":"1998","unstructured":"Holtzblatt , K. , Beyer , H. Contextual Design . Morgan Kauffman Publishers , San Francisco ,CA, USA, 1998 . Holtzblatt, K., Beyer, H. Contextual Design. Morgan Kauffman Publishers, San Francisco,CA, USA, 1998."},{"key":"e_1_3_2_1_10_1","volume-title":"The Psychology of Waiting Lines","author":"Norman D.","year":"2008","unstructured":"Norman , D. The Psychology of Waiting Lines . 2008 . Norman, D. The Psychology of Waiting Lines. 2008."},{"key":"e_1_3_2_1_11_1","volume-title":"Travel Tech Consulting Inc.","author":"Rose N.","year":"2011","unstructured":"Rose , N. Navigating the airport of tomorrow . Travel Tech Consulting Inc. , Belmont, CA, USA , 2011 . Rose, N. Navigating the airport of tomorrow. Travel Tech Consulting Inc., Belmont, CA, USA, 2011."},{"key":"e_1_3_2_1_12_1","doi-asserted-by":"publisher","DOI":"10.1145\/1978942.1979187"},{"key":"e_1_3_2_1_13_1","volume-title":"The New Conversation: Taking Social Media from Talk to Action","author":"Harvard Business Review Analytic","year":"2011","unstructured":"Harvard Business Review Analytic Services , The New Conversation: Taking Social Media from Talk to Action , 2011 . Harvard Business Review Analytic Services, The New Conversation: Taking Social Media from Talk to Action, 2011."}],"event":{"name":"CHI '12: CHI Conference on Human Factors in Computing Systems","sponsor":["SIGCHI ACM Special Interest Group on Computer-Human Interaction"],"location":"Austin Texas USA","acronym":"CHI '12"},"container-title":["CHI '12 Extended Abstracts on Human Factors in Computing Systems"],"original-title":[],"link":[{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/2212776.2223707","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/dl.acm.org\/doi\/pdf\/10.1145\/2212776.2223707","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,6,18]],"date-time":"2025-06-18T08:48:56Z","timestamp":1750236536000},"score":1,"resource":{"primary":{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/2212776.2223707"}},"subtitle":["social media to meet the needs of air travelers"],"short-title":[],"issued":{"date-parts":[[2012,5,5]]},"references-count":13,"alternative-id":["10.1145\/2212776.2223707","10.1145\/2212776"],"URL":"https:\/\/doi.org\/10.1145\/2212776.2223707","relation":{},"subject":[],"published":{"date-parts":[[2012,5,5]]},"assertion":[{"value":"2012-05-05","order":2,"name":"published","label":"Published","group":{"name":"publication_history","label":"Publication History"}}]}}