{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,10,29]],"date-time":"2025-10-29T14:39:59Z","timestamp":1761748799468,"version":"build-2065373602"},"publisher-location":"New York, NY, USA","reference-count":9,"publisher":"ACM","license":[{"start":{"date-parts":[[2012,10,15]],"date-time":"2012-10-15T00:00:00Z","timestamp":1350259200000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.acm.org\/publications\/policies\/copyright_policy#Background"}],"content-domain":{"domain":["dl.acm.org"],"crossmark-restriction":true},"short-container-title":[],"published-print":{"date-parts":[[2012,10,15]]},"DOI":"10.1145\/2382456.2382458","type":"proceedings-article","created":{"date-parts":[[2012,10,15]],"date-time":"2012-10-15T13:13:12Z","timestamp":1350306792000},"page":"1-6","update-policy":"https:\/\/doi.org\/10.1145\/crossmark-policy","source":"Crossref","is-referenced-by-count":0,"title":["Logos"],"prefix":"10.1145","author":[{"given":"Christopher H.","family":"King","sequence":"first","affiliation":[{"name":"NC State University, Raleigh, NC, USA"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"320","published-online":{"date-parts":[[2012,10,15]]},"reference":[{"volume-title":"Speech to the Radio and Television News Directors Association (RTNDA) convention","author":"Murrow Edward R","key":"e_1_3_2_1_1_1","unstructured":"Murrow, Edward R. (1958, 15 October). Speech to the Radio and Television News Directors Association (RTNDA) convention, Chicago, IL."},{"key":"e_1_3_2_1_2_1","volume-title":"Homicidal Psycho Jungle Cat","author":"Watterson Bill","year":"1994","unstructured":"Watterson, Bill. Homicidal Psycho Jungle Cat. Andrew McMeel Publishing. Kansas City, MO. 1994."},{"key":"e_1_3_2_1_3_1","volume-title":"Del Rey Publishing","author":"Adams Douglas","year":"2000","unstructured":"Adams, Douglas. Mostly Harmless. Del Rey Publishing. 2000."},{"key":"e_1_3_2_1_4_1","volume-title":"Postcards From The Edge","author":"Fisher Carrie","year":"1987","unstructured":"Fisher, Carrie. Postcards From The Edge. Simon and Schuster. New York. 1987."},{"key":"e_1_3_2_1_5_1","volume-title":"The Ionian Mission","author":"O'Brian Patrick","year":"1992","unstructured":"O'Brian, Patrick. The Ionian Mission. W. W. Norton and Company. New York. 1992."},{"key":"e_1_3_2_1_6_1","unstructured":"Euripides. Bacch\u00e6 l. 480"},{"key":"e_1_3_2_1_7_1","unstructured":"Butcher Jim. Storm Front (The Dresden Files Book 1). Penguin Group. Kindle Edition. 2000."},{"key":"e_1_3_2_1_8_1","volume-title":"Accessed","author":"Orwell George","year":"2012","unstructured":"Orwell, George. \"Politics and the English Language,\" The Complete Works of George Orwell, http:\/\/www.george-orwell.org\/Politics_and_the_English_Language\/0.html, Accessed 11 June 2012."},{"volume-title":"vers. 2.0.0.1 (24","year":"2011","key":"e_1_3_2_1_9_1","unstructured":"Portal 2\", vers. 2.0.0.1 (24 October 2011). Valve Computing. Accessed 1 June 2012."}],"event":{"name":"SIGUCCS '12: ACM SIGUCCS Annual Conference","sponsor":["SIGUCCS ACM Special Interest Group on University and College Computing Services"],"location":"Memphis Tennessee USA","acronym":"SIGUCCS '12"},"container-title":["Proceedings of the 40th annual ACM SIGUCCS conference on User services"],"original-title":[],"link":[{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/2382456.2382458","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/dl.acm.org\/doi\/pdf\/10.1145\/2382456.2382458","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,10,29]],"date-time":"2025-10-29T13:54:06Z","timestamp":1761746046000},"score":1,"resource":{"primary":{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/2382456.2382458"}},"subtitle":["the power of the word in IT support"],"short-title":[],"issued":{"date-parts":[[2012,10,15]]},"references-count":9,"alternative-id":["10.1145\/2382456.2382458","10.1145\/2382456"],"URL":"https:\/\/doi.org\/10.1145\/2382456.2382458","relation":{},"subject":[],"published":{"date-parts":[[2012,10,15]]},"assertion":[{"value":"2012-10-15","order":3,"name":"published","label":"Published","group":{"name":"publication_history","label":"Publication History"}}]}}