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Review Web sites such as Yelp and Tripadvisor allow customers to \u201cprevisit\u201d establishments and areas of a city before an actual visit. The collection of a large numbers of user-generated reviews has also created a new genre of writing, with reviewers gaining considerable pleasure from passing on word of mouth and influencing others\u2019 choices. Reviews also offer a new channel of communication between establishments, customers, and competitors. We discuss how review Web sites can be designed to cater for a broader range of interactions around reviews beyond a focus on recommendations.<\/jats:p>","DOI":"10.1145\/2395131.2395134","type":"journal-article","created":{"date-parts":[[2013,1,11]],"date-time":"2013-01-11T15:42:48Z","timestamp":1357918968000},"page":"1-24","update-policy":"https:\/\/doi.org\/10.1145\/crossmark-policy","source":"Crossref","is-referenced-by-count":19,"title":["Beyond Recommendations"],"prefix":"10.1145","volume":"19","author":[{"given":"Barry","family":"Brown","sequence":"first","affiliation":[{"name":"Mobile Life, Stockholm University"}]}],"member":"320","published-online":{"date-parts":[[2012,12]]},"reference":[{"key":"e_1_2_1_1_1","doi-asserted-by":"publisher","DOI":"10.1086\/426626"},{"key":"e_1_2_1_2_1","unstructured":"Blank G. 2007. Critics Ratings and Society: The Sociology of Reviews. Rowman & Littlefield. Blank G. 2007. Critics Ratings and Society: The Sociology of Reviews . 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