{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,10,18]],"date-time":"2026-10-18T01:08:20Z","timestamp":1792285700339,"version":"4.4.0"},"reference-count":36,"publisher":"Association for Computing Machinery (ACM)","issue":"4","license":[{"start":{"date-parts":[[2013,1,1]],"date-time":"2013-01-01T00:00:00Z","timestamp":1356998400000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.acm.org\/publications\/policies\/copyright_policy#Background"}],"content-domain":{"domain":["dl.acm.org"],"crossmark-restriction":true},"short-container-title":["ACM Trans. Manage. Inf. Syst."],"published-print":{"date-parts":[[2013,1]]},"abstract":"<jats:p>Business intelligence and analytics (BIA) is about the development of technologies, systems, practices, and applications to analyze critical business data so as to gain new insights about business and markets. The new insights can be used for improving products and services, achieving better operational efficiency, and fostering customer relationships. In this article, we will categorize BIA research activities into three broad research directions: (a) big data analytics, (b) text analytics, and (c) network analytics. The article aims to review the state-of-the-art techniques and models and to summarize their use in BIA applications. For each research direction, we will also determine a few important questions to be addressed in future research.<\/jats:p>","DOI":"10.1145\/2407740.2407741","type":"journal-article","created":{"date-parts":[[2014,4,23]],"date-time":"2014-04-23T13:52:04Z","timestamp":1398261124000},"page":"1-10","update-policy":"https:\/\/doi.org\/10.1145\/crossmark-policy","source":"Crossref","is-referenced-by-count":107,"title":["Business Intelligence and Analytics"],"prefix":"10.1145","volume":"3","author":[{"given":"Ee-Peng","family":"Lim","sequence":"first","affiliation":[{"name":"School of Information Systems, Singapore Management University"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Hsinchun","family":"Chen","sequence":"additional","affiliation":[{"name":"Eller College of Management, University of Arizona, Tucson"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Guoqing","family":"Chen","sequence":"additional","affiliation":[{"name":"School of Economics and Management, Tsinghua University, China"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"320","published-online":{"date-parts":[[2013,1]]},"reference":[{"key":"e_1_2_1_1_1","doi-asserted-by":"publisher","DOI":"10.5555\/2017399.2017408"},{"key":"e_1_2_1_2_1","unstructured":"Acohido B. 2010. Tech-savvy put business intelligence to work. USA Today 11\/17\/10.  Acohido B. 2010. Tech-savvy put business intelligence to work. USA Today 11\/17\/10."},{"key":"e_1_2_1_3_1","doi-asserted-by":"publisher","DOI":"10.1145\/1150402.1150409"},{"key":"e_1_2_1_4_1","first-page":"163","article-title":"Continental Airlines flies high with real-time business intelligence","volume":"3","author":"Anderson-Lehman R.","year":"2004","unstructured":"Anderson-Lehman , R. , Watson , H. J. , Wixom , B. H. , and Hoffer , J. A. 2004 . Continental Airlines flies high with real-time business intelligence . MIS Quart. Exec. 3 , 4, 163 -- 176 . Anderson-Lehman, R., Watson, H. J., Wixom, B. H., and Hoffer, J. A. 2004. Continental Airlines flies high with real-time business intelligence. MIS Quart. Exec. 3, 4, 163--176.","journal-title":"MIS Quart. Exec."},{"key":"e_1_2_1_5_1","volume-title":"Gartner says solving \u2018big data","author":"Beyer M.","year":"1916","unstructured":"Beyer , M. 2011. Gartner says solving \u2018big data \u2019 challenge involves more than just managing volumes of data. http:\/\/www.gartner.com\/it\/page.jsp?id=173 1916 . Beyer, M. 2011. Gartner says solving \u2018big data\u2019 challenge involves more than just managing volumes of data. http:\/\/www.gartner.com\/it\/page.jsp?id=1731916."},{"key":"e_1_2_1_6_1","first-page":"413","article-title":"Advanced business intelligence at Cardinal Health","volume":"4","author":"Carte T. A.","year":"2005","unstructured":"Carte , T. A. , Schwarzkopf , A. B. , Shaft , T. M. , and Zmud , R. W. 2005 . Advanced business intelligence at Cardinal Health . MIS Quart. Exec. 4 , 4, 413 -- 424 . Carte, T. A., Schwarzkopf, A. B., Shaft, T. M., and Zmud, R. W. 2005. Advanced business intelligence at Cardinal Health. MIS Quart. Exec. 4, 4, 413--424.","journal-title":"MIS Quart. Exec."},{"key":"e_1_2_1_7_1","doi-asserted-by":"publisher","DOI":"10.1109\/MIS.2010.75"},{"key":"e_1_2_1_8_1","doi-asserted-by":"publisher","DOI":"10.1137\/1.9781611972818.32"},{"key":"e_1_2_1_9_1","doi-asserted-by":"publisher","DOI":"10.1080\/07421222.2005.11045821"},{"key":"e_1_2_1_10_1","doi-asserted-by":"publisher","DOI":"10.1111\/j.1083-6101.2009.01465.x"},{"key":"e_1_2_1_11_1","doi-asserted-by":"publisher","DOI":"10.1145\/1629175.1629198"},{"key":"e_1_2_1_12_1","unstructured":"The Economist. 2010. Data data everywhere. 2\/10.  The Economist. 2010. Data data everywhere. 2\/10."},{"key":"e_1_2_1_13_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.physrep.2009.11.002"},{"key":"e_1_2_1_14_1","doi-asserted-by":"publisher","DOI":"10.1145\/1083784.1083789"},{"key":"e_1_2_1_15_1","volume-title":"Gartner says worldwide business intelligence, analytics and performance management software market surpassed the $12 billion mark","author":"Gartner","year":"2011","unstructured":"Gartner . 2012. Gartner says worldwide business intelligence, analytics and performance management software market surpassed the $12 billion mark in 2011 . http:\/\/www.gartner.com\/it\/page.jsp?id=1971516. Gartner. 2012. Gartner says worldwide business intelligence, analytics and performance management software market surpassed the $12 billion mark in 2011. http:\/\/www.gartner.com\/it\/page.jsp?id=1971516."},{"key":"e_1_2_1_16_1","doi-asserted-by":"publisher","DOI":"10.1145\/1117454.1117456"},{"key":"e_1_2_1_17_1","doi-asserted-by":"publisher","DOI":"10.1145\/775152.775250"},{"key":"e_1_2_1_18_1","unstructured":"Henschen D. 2011. Why all the Hadoopla? Information Week 11\/14\/11 19--26.  Henschen D. 2011. Why all the Hadoopla? Information Week 11\/14\/11 19--26."},{"key":"e_1_2_1_19_1","doi-asserted-by":"publisher","DOI":"10.1145\/312624.312682"},{"key":"e_1_2_1_20_1","unstructured":"IBM. 2011. The 2011 IBM tech trends report November 15. http:\/\/ibm.com\/developerworks\/techntrendsreport.  IBM. 2011. The 2011 IBM tech trends report November 15. http:\/\/ibm.com\/developerworks\/techntrendsreport."},{"key":"e_1_2_1_21_1","doi-asserted-by":"publisher","DOI":"10.1145\/1921632.1921634"},{"key":"e_1_2_1_22_1","doi-asserted-by":"publisher","DOI":"10.1002\/asi.v58:7"},{"key":"e_1_2_1_23_1","doi-asserted-by":"publisher","DOI":"10.1145\/2020408.2020476"},{"key":"e_1_2_1_24_1","doi-asserted-by":"publisher","DOI":"10.1145\/1458082.1458205"},{"key":"e_1_2_1_25_1","unstructured":"Manyika J. Chui M. Brown B. Bughin J. Dobbs R. Roxburgh C. Byers A. H. 2011. Big data: The next frontier for innovation competition and productivity. The McKinsey 2011 Big Data Report.  Manyika J. Chui M. Brown B. Bughin J. Dobbs R. Roxburgh C. Byers A. H. 2011. Big data: The next frontier for innovation competition and productivity. The McKinsey 2011 Big Data Report."},{"key":"e_1_2_1_26_1","doi-asserted-by":"publisher","DOI":"10.1002\/asi.20037"},{"key":"e_1_2_1_27_1","unstructured":"Nelson G. 2010. Business Intelligence 2.0: Are we there yet? SAS Global Forum.  Nelson G. 2010. Business Intelligence 2.0: Are we there yet? SAS Global Forum."},{"key":"e_1_2_1_28_1","unstructured":"Page L. Brin S. Motwani R. and Winograd T. 1999. The PageRank citation ranking: Bringing order to the Web. http:\/\/dbpubs.stanford.edu\/pub\/1999-66.  Page L. Brin S. Motwani R. and Winograd T. 1999. The PageRank citation ranking: Bringing order to the Web. http:\/\/dbpubs.stanford.edu\/pub\/1999-66."},{"key":"e_1_2_1_29_1","first-page":"1082","article-title":"Communities in Networks","volume":"56","author":"Porter M. A.","year":"2009","unstructured":"Porter , M. A. , Onnela , J.-P. , and Mucha , P. J. 2009 . Communities in Networks . Notice of AMS 56 , 9, 1082 -- 1097 . Porter, M. A., Onnela, J.-P., and Mucha, P. J. 2009. Communities in Networks. Notice of AMS 56, 9, 1082--1097.","journal-title":"Notice of AMS"},{"key":"e_1_2_1_30_1","doi-asserted-by":"publisher","DOI":"10.1145\/2093548.2093553"},{"key":"e_1_2_1_31_1","doi-asserted-by":"publisher","DOI":"10.1177\/0049124111404820"},{"key":"e_1_2_1_32_1","doi-asserted-by":"crossref","unstructured":"Sun Y. and Han J. 2012. Mining Heterogeneous Information Networks: Principles and Methodologies. Morgan & Claypool Publishers.   Sun Y. and Han J. 2012. Mining Heterogeneous Information Networks: Principles and Methodologies. Morgan & Claypool Publishers.","DOI":"10.1007\/978-3-031-01902-9"},{"key":"e_1_2_1_33_1","volume-title":"Business Intelligence: A Managerial Approach","author":"Turban E.","year":"2008","unstructured":"Turban , E. , Sharda , R. , Aronson , J. E. , and King , D . 2008 . Business Intelligence: A Managerial Approach . Pearson Prentice Hall . Turban, E., Sharda, R., Aronson, J. E., and King, D. 2008. Business Intelligence: A Managerial Approach. Pearson Prentice Hall."},{"key":"e_1_2_1_34_1","first-page":"4","article-title":"This isn\u2019t your mother\u2019s BI architecture","volume":"17","author":"Watson H. J.","year":"2012","unstructured":"Watson , H. J. 2012 . This isn\u2019t your mother\u2019s BI architecture . Bus. Intell. J. 17 , 1, 4 -- 6 . Watson, H. J. 2012. This isn\u2019t your mother\u2019s BI architecture. Bus. Intell. J. 17, 1, 4--6.","journal-title":"Bus. Intell. J."},{"key":"e_1_2_1_35_1","doi-asserted-by":"publisher","DOI":"10.1109\/MC.2007.331"},{"key":"e_1_2_1_36_1","first-page":"2","article-title":"Developing an enterprise business intelligence capability","volume":"10","author":"Wixom B. H.","year":"2011","unstructured":"Wixom , B. H. , Watson , H. J. , and Werner , T. 2011 . Developing an enterprise business intelligence capability . MIS Quart. Exec. 10 , 2 . Wixom, B. H., Watson, H. J., and Werner, T. 2011. Developing an enterprise business intelligence capability. MIS Quart. Exec. 10, 2.","journal-title":"MIS Quart. Exec."}],"container-title":["ACM Transactions on Management Information Systems"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/2407740.2407741","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/dl.acm.org\/doi\/pdf\/10.1145\/2407740.2407741","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,6,18]],"date-time":"2025-06-18T08:18:28Z","timestamp":1750234708000},"score":1,"resource":{"primary":{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/2407740.2407741"}},"subtitle":["Research Directions"],"short-title":[],"issued":{"date-parts":[[2013,1]]},"references-count":36,"journal-issue":{"issue":"4","published-print":{"date-parts":[[2013,1]]}},"alternative-id":["10.1145\/2407740.2407741"],"URL":"https:\/\/doi.org\/10.1145\/2407740.2407741","relation":{},"ISSN":["2158-656X","2158-6578"],"issn-type":[{"value":"2158-656X","type":"print"},{"value":"2158-6578","type":"electronic"}],"subject":[],"published":{"date-parts":[[2013,1]]},"assertion":[{"value":"2012-03-01","order":0,"name":"received","label":"Received","group":{"name":"publication_history","label":"Publication History"}},{"value":"2012-10-01","order":1,"name":"accepted","label":"Accepted","group":{"name":"publication_history","label":"Publication History"}},{"value":"2013-01-01","order":2,"name":"published","label":"Published","group":{"name":"publication_history","label":"Publication History"}}]}}