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Interact."],"published-print":{"date-parts":[[2013,5]]},"abstract":"<jats:p>\n            We propose a conceptual model that explains the relationship between the users' personality profile and their satisfaction with basic mobile phone services (calls, messages, and simple GPRS\/3G services). The model captures direct and indirect effects on satisfaction by means of two variables: actual mobile phone usage and perceived usability of the related services. We empirically validate the model with data gathered from 603 customers of a telecommunication operator, and find that: (1)\n            <jats:italic>extroversion<\/jats:italic>\n            ,\n            <jats:italic>conscientiousness<\/jats:italic>\n            , and\n            <jats:italic>intellect<\/jats:italic>\n            have a significant impact on customer satisfaction\u2014positively for the first two traits and negatively for the latter; (2)\n            <jats:italic>extroversion<\/jats:italic>\n            positively influences mobile phone usage; and (3)\n            <jats:italic>extroversion<\/jats:italic>\n            and\n            <jats:italic>conscientiousness<\/jats:italic>\n            positively influence the users' perceived usability of mobile services. Interestingly, usability has the strongest positive impact on satisfaction, whereas mobile phone usage has a negative impact on satisfaction. We discuss key findings of this model and propose several implications for the design of mobile phone services.\n          <\/jats:p>","DOI":"10.1145\/2463579.2463581","type":"journal-article","created":{"date-parts":[[2013,5,23]],"date-time":"2013-05-23T15:23:31Z","timestamp":1369322611000},"page":"1-23","update-policy":"https:\/\/doi.org\/10.1145\/crossmark-policy","source":"Crossref","is-referenced-by-count":41,"title":["Influence of personality on satisfaction with mobile phone services"],"prefix":"10.1145","volume":"20","author":[{"given":"Rodrigo De","family":"Oliveira","sequence":"first","affiliation":[{"name":"Telefonica Research, Barcelona, Spain"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Mauro","family":"Cherubini","sequence":"additional","affiliation":[{"name":"Telefonica Research, Barcelona, Spain"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Nuria","family":"Oliver","sequence":"additional","affiliation":[{"name":"Telefonica Research, Barcelona, Spain"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"320","published-online":{"date-parts":[[2013,5,27]]},"reference":[{"key":"e_1_2_1_1_1","doi-asserted-by":"publisher","DOI":"10.1016\/0749-5978(91)90020-T"},{"key":"e_1_2_1_2_1","first-page":"102","article-title":"How the big five personality dimensions influence customers trust in uk cellular providers&quest; Int","volume":"3","author":"Alsajjan B. 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