{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,6,19]],"date-time":"2025-06-19T04:19:10Z","timestamp":1750306750447,"version":"3.41.0"},"publisher-location":"New York, NY, USA","reference-count":32,"publisher":"ACM","license":[{"start":{"date-parts":[[2013,5,29]],"date-time":"2013-05-29T00:00:00Z","timestamp":1369785600000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.acm.org\/publications\/policies\/copyright_policy#Background"}],"funder":[{"DOI":"10.13039\/100000144","name":"Division of Computer and Network Systems","doi-asserted-by":"publisher","award":["NSF-CNS 0923494, NSF-CNS 1035913, IIS-1258500, IIS-1329119"],"award-info":[{"award-number":["NSF-CNS 0923494, NSF-CNS 1035913, IIS-1258500, IIS-1329119"]}],"id":[{"id":"10.13039\/100000144","id-type":"DOI","asserted-by":"publisher"}]},{"DOI":"10.13039\/100000145","name":"Division of Information and Intelligent Systems","doi-asserted-by":"publisher","award":["NSF-CNS 0923494, NSF-CNS 1035913, IIS-1258500, IIS-1329119"],"award-info":[{"award-number":["NSF-CNS 0923494, NSF-CNS 1035913, IIS-1258500, IIS-1329119"]}],"id":[{"id":"10.13039\/100000145","id-type":"DOI","asserted-by":"publisher"}]}],"content-domain":{"domain":["dl.acm.org"],"crossmark-restriction":true},"short-container-title":[],"published-print":{"date-parts":[[2013,5,29]]},"DOI":"10.1145\/2504335.2504379","type":"proceedings-article","created":{"date-parts":[[2013,10,17]],"date-time":"2013-10-17T12:23:54Z","timestamp":1382012634000},"page":"1-4","update-policy":"https:\/\/doi.org\/10.1145\/crossmark-policy","source":"Crossref","is-referenced-by-count":1,"title":["Application of data mining techniques to determine patient satisfaction"],"prefix":"10.1145","author":[{"given":"Georgios","family":"Galatas","sequence":"first","affiliation":[{"name":"Heracleia lab, CSE, UT Arlington, Arlington, Texas"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Dimitrios","family":"Zikos","sequence":"additional","affiliation":[{"name":"Heracleia lab, CSE, UT Arlington, Arlington, Texas"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Fillia","family":"Makedon","sequence":"additional","affiliation":[{"name":"Heracleia lab, CSE, UT Arlington, Arlington, Texas"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"320","published-online":{"date-parts":[[2013,5,29]]},"reference":[{"key":"e_1_3_2_1_1_1","volume-title":"Emerald","author":"Williams P","year":"2011","unstructured":"Williams P , Naumann E , Customer satisfaction and business performance: a firm-level analysis , Emerald 2011 . Williams P, Naumann E, Customer satisfaction and business performance: a firm-level analysis, Emerald 2011."},{"key":"e_1_3_2_1_2_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.healthpol.2010.11.001"},{"key":"e_1_3_2_1_3_1","volume-title":"BMJ","author":"Aiken LH","year":"2012","unstructured":"Aiken LH , Sermeus W , Van den Heede K Patient safety, satisfaction , and quality of hospital care: cross sectional surveys of nurses and patients in 12 countries in Europe and the United States , BMJ , 2012 , 344. Aiken LH, Sermeus W, Van den Heede K et al, Patient safety, satisfaction, and quality of hospital care: cross sectional surveys of nurses and patients in 12 countries in Europe and the United States, BMJ, 2012, 344."},{"key":"e_1_3_2_1_4_1","doi-asserted-by":"publisher","DOI":"10.2106\/JBJS.G.00492"},{"key":"e_1_3_2_1_5_1","doi-asserted-by":"publisher","DOI":"10.1108\/09526860910944610"},{"key":"e_1_3_2_1_6_1","doi-asserted-by":"publisher","DOI":"10.2471\/BLT.07.050401"},{"key":"e_1_3_2_1_7_1","volume-title":"Distribution and determinants of patient satisfaction in oncology: A review of the literature","author":"Lis CG","year":"2009","unstructured":"Lis CG , Rodeghier M , Gupta D , Distribution and determinants of patient satisfaction in oncology: A review of the literature , 2009 , 3(3):287--304. Lis CG, Rodeghier M, Gupta D, Distribution and determinants of patient satisfaction in oncology: A review of the literature, 2009, 3(3):287--304."},{"key":"e_1_3_2_1_8_1","first-page":"213","article-title":"Linking primary care performance to outcomes of care","volume":"47","author":"Safran DG","year":"1998","unstructured":"Safran DG , Taira DA , Rogers WH , Linking primary care performance to outcomes of care , J Fam Pract . 1998 , 47 : 213 -- 220 . Safran DG, Taira DA, Rogers WH et al, Linking primary care performance to outcomes of care, J Fam Pract. 1998, 47:213--220.","journal-title":"J Fam Pract"},{"key":"e_1_3_2_1_9_1","volume-title":"Scope and Measurement of patient satisfaction","author":"Fitzpatrick R.","year":"1993","unstructured":"Fitzpatrick R. Scope and Measurement of patient satisfaction , In : Fitzpatrick R, Hopkins A, eds. Measurement of Patients' Satisfaction With Their Care, London, United Kingdom, Royal College of Physicians of London , 1993 : 23--42. Fitzpatrick R. Scope and Measurement of patient satisfaction, In: Fitzpatrick R, Hopkins A, eds. Measurement of Patients' Satisfaction With Their Care, London, United Kingdom, Royal College of Physicians of London, 1993:23--42."},{"key":"e_1_3_2_1_10_1","volume-title":"The Role of Patient Satisfaction Surveys in a National Approach to Hospital Quality Management","author":"Draper M","year":"1995","unstructured":"Draper M , Hill S , The Role of Patient Satisfaction Surveys in a National Approach to Hospital Quality Management , Melbourne, Victoria, Australia : Faculty of Social Sciences and Communications, Royal Melbourne Institute of Technology , 1995 . Draper M, Hill S, The Role of Patient Satisfaction Surveys in a National Approach to Hospital Quality Management, Melbourne, Victoria, Australia: Faculty of Social Sciences and Communications, Royal Melbourne Institute of Technology, 1995."},{"key":"e_1_3_2_1_11_1","doi-asserted-by":"publisher","DOI":"10.1111\/j.1365-2648.2008.04866.x"},{"key":"e_1_3_2_1_12_1","doi-asserted-by":"publisher","DOI":"10.1177\/0272989X8200200406"},{"key":"e_1_3_2_1_13_1","doi-asserted-by":"publisher","DOI":"10.1007\/s10916-011-9710-5"},{"key":"e_1_3_2_1_14_1","doi-asserted-by":"publisher","DOI":"10.1007\/s00520-008-0422-4"},{"key":"e_1_3_2_1_15_1","doi-asserted-by":"publisher","DOI":"10.1080\/028418602321028256"},{"key":"e_1_3_2_1_16_1","doi-asserted-by":"publisher","DOI":"10.2522\/ptj.20100061"},{"issue":"1","key":"e_1_3_2_1_17_1","first-page":"25","article-title":"Patient satisfaction as an indicator of quality care","volume":"25","author":"Cleary PD","year":"1988","unstructured":"Cleary PD , McNeil BJ , Patient satisfaction as an indicator of quality care , Inquiry , 1988 , 25 ( 1 ): 25 -- 36 . Cleary PD, McNeil BJ, Patient satisfaction as an indicator of quality care, Inquiry, 1988, 25(1):25--36.","journal-title":"Inquiry"},{"key":"e_1_3_2_1_18_1","doi-asserted-by":"publisher","DOI":"10.1097\/00005650-197404000-00004"},{"key":"e_1_3_2_1_19_1","doi-asserted-by":"publisher","DOI":"10.3310\/hta6320"},{"key":"e_1_3_2_1_20_1","doi-asserted-by":"publisher","DOI":"10.1080\/02841860500511239"},{"key":"e_1_3_2_1_21_1","first-page":"24","article-title":"the indispensable outcome","volume":"8","author":"Bolus R","year":"1999","unstructured":"Bolus R , Pitts J. Patient , satisfaction : the indispensable outcome , Manag Care , 1999 , 8 : 24 -- 28 . Bolus R, Pitts J. Patient, satisfaction: the indispensable outcome, Manag Care, 1999, 8:24--28.","journal-title":"Manag Care"},{"key":"e_1_3_2_1_22_1","volume-title":"MIT","author":"Hand D","year":"2001","unstructured":"Hand D , Mannila H , Smyth P , Principles of data mining , MIT , 2001 . Hand D, Mannila H, Smyth P, Principles of data mining, MIT, 2001."},{"key":"e_1_3_2_1_23_1","doi-asserted-by":"publisher","DOI":"10.5626\/JCSE.2008.2.2.109"},{"key":"e_1_3_2_1_24_1","doi-asserted-by":"publisher","DOI":"10.1016\/S0933-3657(00)00110-X"},{"key":"e_1_3_2_1_25_1","doi-asserted-by":"publisher","DOI":"10.1145\/240455.240464"},{"key":"e_1_3_2_1_26_1","volume-title":"Data mining: concepts and techniques","author":"Han J","year":"2006","unstructured":"Han J , Kamber M , Data mining: concepts and techniques , 2 nd ed. The Morgan Kaufmann Series , 2006 . Han J, Kamber M, Data mining: concepts and techniques, 2nd ed. The Morgan Kaufmann Series, 2006.","edition":"2"},{"key":"e_1_3_2_1_27_1","volume-title":"2nd Joint Workshop on Applied AI in Civil Engineering","author":"Velickov S","year":"2000","unstructured":"Velickov S , Solomatine D , Predictive data mining: practical examples , 2nd Joint Workshop on Applied AI in Civil Engineering , 2000 . Velickov S, Solomatine D, Predictive data mining: practical examples, 2nd Joint Workshop on Applied AI in Civil Engineering, 2000."},{"key":"e_1_3_2_1_28_1","volume-title":"Pearson Education","author":"Dunham M","year":"2003","unstructured":"Dunham M , Data mining-Introductory and advanced topics , Pearson Education , 2003 . Dunham M, Data mining-Introductory and advanced topics, Pearson Education, 2003."},{"key":"e_1_3_2_1_29_1","doi-asserted-by":"publisher","DOI":"10.1016\/S0933-3657(01)00077-X"},{"key":"e_1_3_2_1_30_1","doi-asserted-by":"publisher","DOI":"10.1006\/jcss.1997.1504"},{"key":"e_1_3_2_1_31_1","first-page":"5561","volume-title":"32nd Annual International Conference of the IEEE EMBS","author":"Situ N","year":"2010","unstructured":"Situ N , Yuan X , Zouridakis G , Boosting instance prototypes to detect local dermoscopic features , 32nd Annual International Conference of the IEEE EMBS , 2010 , pp. 5561 -- 5564 . Situ N, Yuan X, Zouridakis G, Boosting instance prototypes to detect local dermoscopic features, 32nd Annual International Conference of the IEEE EMBS, 2010, pp. 5561--5564."},{"key":"e_1_3_2_1_32_1","doi-asserted-by":"publisher","DOI":"10.1118\/1.3521470"}],"event":{"name":"PETRA '13: The 6th International Conference on PErvasive Technologies Related to Assistive Environments","sponsor":["NSF National Science Foundation","FORTH Foundation for Research and Technology - Hellas","HERACLEIA HERACLEIA Human-Centered Computing Laboratory at UTA","U of Tex at Arlington U of Tex at Arlington","TEI Technological Educational Institution of Athens","UCG University of Central Greece","NCRS Demokritos National Center for Scientific Research","Fulbrigh, Greece Fulbright Foundation, Greece","Ionian Ionian University, GREECE"],"location":"Rhodes Greece","acronym":"PETRA '13"},"container-title":["Proceedings of the 6th International Conference on PErvasive Technologies Related to Assistive Environments"],"original-title":[],"link":[{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/2504335.2504379","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/dl.acm.org\/doi\/pdf\/10.1145\/2504335.2504379","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,6,18]],"date-time":"2025-06-18T07:28:28Z","timestamp":1750231708000},"score":1,"resource":{"primary":{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/2504335.2504379"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2013,5,29]]},"references-count":32,"alternative-id":["10.1145\/2504335.2504379","10.1145\/2504335"],"URL":"https:\/\/doi.org\/10.1145\/2504335.2504379","relation":{},"subject":[],"published":{"date-parts":[[2013,5,29]]},"assertion":[{"value":"2013-05-29","order":2,"name":"published","label":"Published","group":{"name":"publication_history","label":"Publication History"}}]}}