{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,6,19]],"date-time":"2025-06-19T04:19:29Z","timestamp":1750306769885,"version":"3.41.0"},"publisher-location":"New York, NY, USA","reference-count":39,"publisher":"ACM","license":[{"start":{"date-parts":[[2013,9,3]],"date-time":"2013-09-03T00:00:00Z","timestamp":1378166400000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.acm.org\/publications\/policies\/copyright_policy#Background"}],"content-domain":{"domain":["dl.acm.org"],"crossmark-restriction":true},"short-container-title":[],"published-print":{"date-parts":[[2013,9,3]]},"DOI":"10.1145\/2513506.2513509","type":"proceedings-article","created":{"date-parts":[[2013,10,3]],"date-time":"2013-10-03T13:37:34Z","timestamp":1380807454000},"page":"21-30","update-policy":"https:\/\/doi.org\/10.1145\/crossmark-policy","source":"Crossref","is-referenced-by-count":2,"title":["Designing for sociability"],"prefix":"10.1145","author":[{"given":"Eun Ji","family":"Cho","sequence":"first","affiliation":[{"name":"Politecnico di Milano, Milano, Italy"}]}],"member":"320","published-online":{"date-parts":[[2013,9,3]]},"reference":[{"volume-title":"Greenbaum, J. & Kyng, M. (Eds.) Design at work: Cooperative Design of Computer Systems. Hillsdale: Lawrence Erlbaum Associates","year":"1991","author":"Bannon L. J.","key":"e_1_3_2_1_1_1"},{"key":"e_1_3_2_1_2_1","doi-asserted-by":"publisher","DOI":"10.1145\/1518701.1519063"},{"key":"e_1_3_2_1_3_1","doi-asserted-by":"publisher","DOI":"10.1016\/0007-6813(85)90008-4"},{"key":"e_1_3_2_1_4_1","doi-asserted-by":"publisher","DOI":"10.1108\/09564239710185398"},{"key":"e_1_3_2_1_5_1","unstructured":"Bourriaud N. Relational Aesthetics Les Presses du r\u00e9el (2002)  Bourriaud N. Relational Aesthetics Les Presses du r\u00e9el (2002)"},{"key":"e_1_3_2_1_6_1","unstructured":"Casali D. The Social Usability checklist. http:\/\/intenseminimalism.com\/2010\/social-usability-checklist accessed 10 May 2013  Casali D. The Social Usability checklist. http:\/\/intenseminimalism.com\/2010\/social-usability-checklist accessed 10 May 2013"},{"volume-title":"Satu Miettinen, S & Valtonen, A. (Org.) Service Design with Theory. Discussions on Change, Value and Methods. 1ed.Rovaniemi: LUP - Lapland University Press","year":"2012","author":"Cipolla C.","key":"e_1_3_2_1_7_1"},{"key":"e_1_3_2_1_8_1","unstructured":"Cipolla C. Designing for interpersonal relational qualities in services: A model for service design theory and practice. Unpublished PhD Thesis Politecnicdo Di Milano (2007).  Cipolla C. Designing for interpersonal relational qualities in services: A model for service design theory and practice . Unpublished PhD Thesis Politecnicdo Di Milano (2007)."},{"key":"e_1_3_2_1_9_1","doi-asserted-by":"publisher","DOI":"10.1016\/S0272-6963(01)00094-8"},{"key":"e_1_3_2_1_10_1","unstructured":"Crampton Smith G. Foreword: what is interaction design? In Moggridge B. Designing Interactions. Boston MA: MIT Press (2007) vii--xx.  Crampton Smith G. Foreword: what is interaction design? In Moggridge B. Designing Interactions . Boston MA: MIT Press (2007) vii--xx."},{"key":"e_1_3_2_1_11_1","doi-asserted-by":"publisher","DOI":"10.1145\/1962438.1962450"},{"key":"e_1_3_2_1_12_1","doi-asserted-by":"publisher","DOI":"10.1145\/1240624.1240860"},{"key":"e_1_3_2_1_13_1","doi-asserted-by":"publisher","DOI":"10.1145\/587078.587098"},{"key":"e_1_3_2_1_14_1","unstructured":"J\u00e9gou F. & Manzini E. Collaborative Services: Social Innovation and Design for Sustainability. Milan: Poli.Design (2008).  J\u00e9gou F. & Manzini E. Collaborative Services: Social Innovation and Design for Sustainability . Milan: Poli.Design (2008)."},{"volume-title":"A. Kuusisto and S. P\u00e4\u00e4llysaho, Customer Role in Service Production and Innovation--Looking for Directions for Future Research","year":"2008","author":"Kuusisto A.","key":"e_1_3_2_1_15_1"},{"key":"e_1_3_2_1_16_1","doi-asserted-by":"publisher","DOI":"10.1080\/02642069100000047"},{"key":"e_1_3_2_1_17_1","volume-title":"Eye","volume":"59","author":"Limited Language","year":"2006"},{"volume-title":"Designing Effective Communications: Creating Contexts for Clarity and Meaning","year":"2006","author":"Maffei S.","key":"e_1_3_2_1_18_1"},{"volume-title":"Meroni, A. & Sangiorgi, D. (eds.) Design for Services","year":"2011","author":"Manzini E.","key":"e_1_3_2_1_19_1"},{"key":"e_1_3_2_1_20_1","unstructured":"Manzini E. Service design in the age of networks and sustainability. In Miettinen S. (ed.) Designing Services with Innovative Methods. Helsinki: TAIK Publications\/University of Art and Design Helsinki (2009) 44--57  Manzini E. Service design in the age of networks and sustainability. In Miettinen S. (ed.) Designing Services with Innovative Methods . Helsinki: TAIK Publications\/University of Art and Design Helsinki (2009) 44--57"},{"key":"e_1_3_2_1_21_1","unstructured":"Meroni A. & Sangiorgi D. Design for services. Gower Publishing Company (2011).  Meroni A. & Sangiorgi D. Design for services . Gower Publishing Company (2011)."},{"key":"e_1_3_2_1_22_1","unstructured":"MoMA (The Museum of Modern Art). Rirkrit Tiravanija: Cooking Up an Art Experience http:\/\/www.moma.org\/explore\/inside_out\/2012\/02\/03\/rirkrit-tiravanija-cooking-up-an-art-experiencece  MoMA (The Museum of Modern Art). Rirkrit Tiravanija: Cooking Up an Art Experience http:\/\/www.moma.org\/explore\/inside_out\/2012\/02\/03\/rirkrit-tiravanija-cooking-up-an-art-experiencece"},{"key":"e_1_3_2_1_23_1","doi-asserted-by":"publisher","DOI":"10.1145\/1581073.1581096"},{"key":"e_1_3_2_1_24_1","doi-asserted-by":"publisher","DOI":"10.1145\/358916.358975"},{"volume-title":"Green, W. S. & Jordan","year":"2002","author":"Overbeeke C. J.","key":"e_1_3_2_1_25_1"},{"volume-title":"Bertola, P. & Manzini, E. (eds) Design multiverso: appunti di fenomenologia del design, Edizioni POLI.design","year":"2004","author":"Pacenti E.","key":"e_1_3_2_1_26_1"},{"issue":"1","key":"e_1_3_2_1_27_1","first-page":"12","article-title":"SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality","volume":"64","author":"Parsuraman A.","year":"1988","journal-title":"Journal of Retailing"},{"key":"e_1_3_2_1_28_1","doi-asserted-by":"publisher","DOI":"10.1145\/1013115.1013153"},{"key":"e_1_3_2_1_29_1","doi-asserted-by":"publisher","DOI":"10.1162\/desi.2009.25.2.3"},{"key":"e_1_3_2_1_30_1","doi-asserted-by":"crossref","unstructured":"Preece J. Online communities: Designing usability supporting sociability. Chichester England: John Wiley & Sons (2000).   Preece J. Online communities: Designing usability supporting sociability . Chichester England: John Wiley & Sons (2000).","DOI":"10.1108\/imds.2000.100.9.459.3"},{"issue":"2","key":"e_1_3_2_1_31_1","first-page":"29","article-title":"Transformative services and transformation design","volume":"5","author":"Sangiorgi D","year":"2011","journal-title":"International Journal of Design"},{"key":"e_1_3_2_1_32_1","unstructured":"Sangiorgi D. Il Design dei servizi come Design dei Sistemi di Attivit\u00e0. La Teoria dell'Attivit\u00e0 applicata alla progettazione dei servizi. Unpublished PhD Thesis Politecnico di Milan (2004).  Sangiorgi D. Il Design dei servizi come Design dei Sistemi di Attivit\u00e0. La Teoria dell'Attivit\u00e0 applicata alla progettazione dei servizi . Unpublished PhD Thesis Politecnico di Milan (2004)."},{"volume-title":"Proc. Participatory Design Conference 04","year":"2004","author":"Sangiorgi D.","key":"e_1_3_2_1_33_1"},{"volume-title":"Proc. 10th European Academy of Design Conference - Crafting the Future (2013)","author":"Selloni D.","key":"e_1_3_2_1_34_1"},{"key":"e_1_3_2_1_35_1","doi-asserted-by":"publisher","DOI":"10.1177\/002224298504900110"},{"key":"e_1_3_2_1_36_1","unstructured":"Stickdorn M. Schneider J. This Is Service Design Thinking: Basics Tools Cases. John Wiley & Sons Inc. (2011).  Stickdorn M. Schneider J. This Is Service Design Thinking: Basics Tools Cases . John Wiley & Sons Inc. (2011)."},{"key":"e_1_3_2_1_37_1","doi-asserted-by":"publisher","DOI":"10.1108\/09604520410546815"},{"key":"e_1_3_2_1_38_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.emj.2008.04.003"},{"key":"e_1_3_2_1_39_1","doi-asserted-by":"publisher","DOI":"10.1145\/1460355.1460360"}],"event":{"name":"DPPI '13: Designing Pleasurable Products and Interfaces","sponsor":["Northumbria University University of Northumbria at Newcastle","SIGMM ACM Special Interest Group on Multimedia","SIGCHI ACM Special Interest Group on Computer-Human Interaction","SIGDOC ACM Special Interest Group for Design of Communications"],"location":"Newcastle upon Tyne United Kingdom","acronym":"DPPI '13"},"container-title":["Proceedings of the 6th International Conference on Designing Pleasurable Products and Interfaces"],"original-title":[],"link":[{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/2513506.2513509","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/dl.acm.org\/doi\/pdf\/10.1145\/2513506.2513509","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,6,18]],"date-time":"2025-06-18T07:28:54Z","timestamp":1750231734000},"score":1,"resource":{"primary":{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/2513506.2513509"}},"subtitle":["a relational aesthetic approach to service encounter"],"short-title":[],"issued":{"date-parts":[[2013,9,3]]},"references-count":39,"alternative-id":["10.1145\/2513506.2513509","10.1145\/2513506"],"URL":"https:\/\/doi.org\/10.1145\/2513506.2513509","relation":{},"subject":[],"published":{"date-parts":[[2013,9,3]]},"assertion":[{"value":"2013-09-03","order":2,"name":"published","label":"Published","group":{"name":"publication_history","label":"Publication History"}}]}}