{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,6,19]],"date-time":"2025-06-19T04:20:49Z","timestamp":1750306849332,"version":"3.41.0"},"publisher-location":"New York, NY, USA","reference-count":38,"publisher":"ACM","license":[{"start":{"date-parts":[[2014,4,26]],"date-time":"2014-04-26T00:00:00Z","timestamp":1398470400000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.acm.org\/publications\/policies\/copyright_policy#Background"}],"content-domain":{"domain":["dl.acm.org"],"crossmark-restriction":true},"short-container-title":[],"published-print":{"date-parts":[[2014,4,26]]},"DOI":"10.1145\/2556288.2557202","type":"proceedings-article","created":{"date-parts":[[2014,4,28]],"date-time":"2014-04-28T14:18:30Z","timestamp":1398694710000},"page":"2725-2734","update-policy":"https:\/\/doi.org\/10.1145\/crossmark-policy","source":"Crossref","is-referenced-by-count":5,"title":["Towards crowd-based customer service"],"prefix":"10.1145","author":[{"given":"Tiziano","family":"Piccardi","sequence":"first","affiliation":[{"name":"Xerox Research Center Europe, Meylan, France"}]},{"given":"Gregorio","family":"Convertino","sequence":"additional","affiliation":[{"name":"Informatica Corporation, Redwood City, CA, USA"}]},{"given":"Massimo","family":"Zancanaro","sequence":"additional","affiliation":[{"name":"FBK, Trento, Italy"}]},{"given":"Ji","family":"Wang","sequence":"additional","affiliation":[{"name":"Xerox Research Center Europe, Meylan, France"}]},{"given":"Cedric","family":"Archambeau","sequence":"additional","affiliation":[{"name":"Amazon Inc., Berlin, Germany"}]}],"member":"320","published-online":{"date-parts":[[2014,4,26]]},"reference":[{"volume-title":"Categorical Data Analysis","author":"Agresti A.","key":"e_1_3_2_1_1_1","unstructured":"Agresti , A. 2002. Categorical Data Analysis . Wiley NJ. Agresti, A. 2002. Categorical Data Analysis. Wiley NJ."},{"key":"e_1_3_2_1_2_1","doi-asserted-by":"publisher","DOI":"10.1145\/2339530.2339665"},{"key":"e_1_3_2_1_3_1","doi-asserted-by":"publisher","DOI":"10.5555\/2487085.2487109"},{"key":"e_1_3_2_1_4_1","volume-title":"Advances in Neural Information Processing Systems, 20","author":"Bottou L.","year":"2008","unstructured":"Bottou L. and Bousquet O . The Tradeoffs of Large Scale Learning , Advances in Neural Information Processing Systems, 20 , MIT Press , Cambridge , 2008 . Bottou L. and Bousquet O. The Tradeoffs of Large Scale Learning, Advances in Neural Information Processing Systems, 20, MIT Press, Cambridge, 2008."},{"key":"e_1_3_2_1_5_1","volume-title":"Proc. of ASIS. Learned Inf. Inc., Medford.","author":"Budzik J.","year":"1999","unstructured":"Budzik , J. and Hammond , K. J . ( 1999 ). Q&A: A System for the Capture, Organization and Reuse of Expertise . In Proc. of ASIS. Learned Inf. Inc., Medford. Budzik, J. and Hammond, K. J. (1999). Q&A: A System for the Capture, Organization and Reuse of Expertise. In Proc. of ASIS. Learned Inf. Inc., Medford."},{"key":"e_1_3_2_1_6_1","unstructured":"ColorBrew: http:\/\/colorbrewer2.org\/ (08\/31\/2013)  ColorBrew: http:\/\/colorbrewer2.org\/ (08\/31\/2013)"},{"key":"e_1_3_2_1_7_1","doi-asserted-by":"publisher","DOI":"10.1007\/s10606-011-9155-x"},{"key":"e_1_3_2_1_8_1","doi-asserted-by":"publisher","DOI":"10.1145\/2141512.2141550"},{"key":"e_1_3_2_1_9_1","doi-asserted-by":"publisher","DOI":"10.1145\/1357054.1357191"},{"key":"e_1_3_2_1_10_1","volume-title":"Being Human: Human-Computer Interaction in the Year","author":"Harper R.","year":"2008","unstructured":"Harper R. , Rodden T. , Rogers Y. , Sellen A. ( 2008 ) Being Human: Human-Computer Interaction in the Year 2020. Publisher : Microsoft Research Ltd . Harper R., Rodden T., Rogers Y., Sellen A. (2008) Being Human: Human-Computer Interaction in the Year 2020. Publisher: Microsoft Research Ltd."},{"key":"e_1_3_2_1_11_1","doi-asserted-by":"publisher","DOI":"10.1145\/1772690.1772735"},{"key":"e_1_3_2_1_12_1","doi-asserted-by":"publisher","DOI":"10.1145\/302979.303030"},{"key":"e_1_3_2_1_13_1","unstructured":"http:\/\/meta.stackoverflow.com\/questions\/187450\/understan ding-stack-overflows-unanswered-questions 09\/15\/2013  http:\/\/meta.stackoverflow.com\/questions\/187450\/understan ding-stack-overflows-unanswered-questions 09\/15\/2013"},{"key":"e_1_3_2_1_14_1","doi-asserted-by":"crossref","unstructured":"http:\/\/stackoverflow.com\/ (09\/15\/2013)  http:\/\/stackoverflow.com\/ (09\/15\/2013)","DOI":"10.1142\/S0219607713820016"},{"key":"e_1_3_2_1_15_1","doi-asserted-by":"publisher","DOI":"10.1007\/978-1-4684-5883-1_9"},{"key":"e_1_3_2_1_16_1","volume-title":"Coding effects on performance in a process control task with uniparameter and multiparameter displays. Human Factors, 32(3)","author":"Jubis R. M. T.","year":"1990","unstructured":"Jubis , R. M. T. ( 1990 ) Coding effects on performance in a process control task with uniparameter and multiparameter displays. Human Factors, 32(3) . Jubis, R. M. T. (1990) Coding effects on performance in a process control task with uniparameter and multiparameter displays. Human Factors, 32(3)."},{"key":"e_1_3_2_1_17_1","doi-asserted-by":"publisher","DOI":"10.1145\/1871437.1871678"},{"key":"e_1_3_2_1_18_1","doi-asserted-by":"publisher","DOI":"10.1145\/2009916.2009975"},{"key":"e_1_3_2_1_19_1","volume-title":"You've Got Answers: Towards Personalized Models for Predicting Success in Community Question Answering. ACL: 97--100","author":"Liu Y.","year":"2008","unstructured":"Liu Y. , Agichtein E. ( 2008 ) You've Got Answers: Towards Personalized Models for Predicting Success in Community Question Answering. ACL: 97--100 Liu Y., Agichtein E. (2008) You've Got Answers: Towards Personalized Models for Predicting Success in Community Question Answering. ACL: 97--100"},{"key":"e_1_3_2_1_20_1","doi-asserted-by":"publisher","DOI":"10.1145\/1978942.1979366"},{"key":"e_1_3_2_1_21_1","volume-title":"Machine Learning","author":"Mitchell T.","year":"1997","unstructured":"Mitchell , T. Machine Learning . McGraw-Hill , 1997 . Mitchell, T. Machine Learning. McGraw-Hill, 1997."},{"key":"e_1_3_2_1_22_1","volume-title":"Observer sensitivity to element reliability in a multi-element visual display. Human Factors","author":"Montgomery D.A.","year":"1996","unstructured":"Montgomery , D.A. , Sorkin , R.D. ( 1996 ) Observer sensitivity to element reliability in a multi-element visual display. Human Factors Volume 38 484'494. Montgomery, D.A., Sorkin, R.D. (1996) Observer sensitivity to element reliability in a multi-element visual display. Human Factors Volume 38 484'494."},{"volume-title":"Information Visualization, Infovis2002","author":"Nowell L.","key":"e_1_3_2_1_23_1","unstructured":"Nowell , L. ; Schulman , R. ; Hix , D. , Graphical encoding for information visualization: an empirical study , Information Visualization, Infovis2002 , IEEE , 43--50. Nowell, L.; Schulman, R.; Hix, D., Graphical encoding for information visualization: an empirical study, Information Visualization, Infovis2002, IEEE, 43--50."},{"key":"e_1_3_2_1_24_1","volume-title":"Proc. of the 2005 Int. Conf. on Intelligence Analysis, Virginia.","author":"Pirolli P","year":"2005","unstructured":"Pirolli P and S Card . ( 2005 ). Sensemaking Processes of Intelligence Analysts and Possible Leverage Points as Identified Through Cognitive Task Analysis . In Proc. of the 2005 Int. Conf. on Intelligence Analysis, Virginia. Pirolli P and S Card. (2005). Sensemaking Processes of Intelligence Analysts and Possible Leverage Points as Identified Through Cognitive Task Analysis. In Proc. of the 2005 Int. Conf. on Intelligence Analysis, Virginia."},{"key":"e_1_3_2_1_25_1","doi-asserted-by":"publisher","DOI":"10.1145\/2180868.2180872"},{"key":"e_1_3_2_1_26_1","volume-title":"AAAI Spring Symp.","author":"Poulin B","year":"2008","unstructured":"Poulin B , Eisner R , Szafron D , Lu P , Greiner R , Wishart D.S. , Fyshe A ( 2008 ) Visual Explanation of Evidence in Additive Classifiers , AAAI Spring Symp. Poulin B, Eisner R, Szafron D, Lu P, Greiner R, Wishart D.S., Fyshe A (2008) Visual Explanation of Evidence in Additive Classifiers, AAAI Spring Symp."},{"key":"e_1_3_2_1_27_1","doi-asserted-by":"publisher","DOI":"10.1145\/503376.503405"},{"key":"e_1_3_2_1_28_1","doi-asserted-by":"publisher","DOI":"10.1109\/52.329404"},{"key":"e_1_3_2_1_29_1","volume-title":"JIGSAW - Joint Intelligence Graphical Situation Awareness Web for Collaborative Intelligence Analysis","author":"Smallman H.S.","year":"2008","unstructured":"Smallman , H.S. ( 2008 ): JIGSAW - Joint Intelligence Graphical Situation Awareness Web for Collaborative Intelligence Analysis . Smallman, H.S. (2008): JIGSAW - Joint Intelligence Graphical Situation Awareness Web for Collaborative Intelligence Analysis."},{"key":"e_1_3_2_1_30_1","unstructured":"TLX\n  : http:\/\/humansystems.arc.nasa.gov\/groups\/TLX\/  TLX: http:\/\/humansystems.arc.nasa.gov\/groups\/TLX\/"},{"key":"e_1_3_2_1_31_1","doi-asserted-by":"publisher","DOI":"10.1145\/1985793.1985907"},{"key":"e_1_3_2_1_32_1","volume-title":"Data Mining: Practical Machine Learning Tools and Tech","author":"Witten I.H.","year":"2011","unstructured":"Witten I.H. , Frank E. , Hall M.A. ( 2011 ) Data Mining: Practical Machine Learning Tools and Tech ,. Elsevier . Witten I.H., Frank E., Hall M.A. (2011) Data Mining: Practical Machine Learning Tools and Tech,.Elsevier."},{"key":"e_1_3_2_1_33_1","doi-asserted-by":"crossref","unstructured":"www.crowdengineering.com (02\/01\/2014)  www.crowdengineering.com (02\/01\/2014)","DOI":"10.9779\/PUJE587"},{"key":"e_1_3_2_1_34_1","doi-asserted-by":"crossref","unstructured":"www.lithium.com\/solutions\/social-support\/ (02\/01\/2014)  www.lithium.com\/solutions\/social-support\/ (02\/01\/2014)","DOI":"10.4236\/jss.2013.12003"},{"key":"e_1_3_2_1_35_1","volume-title":"Proc. of AAAI","author":"Yang L.","year":"2011","unstructured":"Yang L. , Bao S. , Lin Q. , Wu X. , Han D. , Su Z. , Yu Y. , ( 2011 ) Analyzing and predicting not-answered questions in community-based question answering services , In Proc. of AAAI 2011. Yang L., Bao S., Lin Q., Wu X., Han D., Su Z., Yu Y., (2011) Analyzing and predicting not-answered questions in community-based question answering services, In Proc. of AAAI 2011."},{"key":"e_1_3_2_1_36_1","doi-asserted-by":"publisher","DOI":"10.1145\/1242572.1242603"},{"key":"e_1_3_2_1_37_1","doi-asserted-by":"publisher","DOI":"10.1145\/2187980.2188201"},{"key":"e_1_3_2_1_38_1","doi-asserted-by":"publisher","DOI":"10.1109\/ICDE.2009.44"}],"event":{"name":"CHI '14: CHI Conference on Human Factors in Computing Systems","sponsor":["SIGCHI ACM Special Interest Group on Computer-Human Interaction"],"location":"Toronto Ontario Canada","acronym":"CHI '14"},"container-title":["Proceedings of the SIGCHI Conference on Human Factors in Computing Systems"],"original-title":[],"link":[{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/2556288.2557202","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/dl.acm.org\/doi\/pdf\/10.1145\/2556288.2557202","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,6,18]],"date-time":"2025-06-18T08:10:17Z","timestamp":1750234217000},"score":1,"resource":{"primary":{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/2556288.2557202"}},"subtitle":["a mixed-initiative tool for managing Q&amp;A sites"],"short-title":[],"issued":{"date-parts":[[2014,4,26]]},"references-count":38,"alternative-id":["10.1145\/2556288.2557202","10.1145\/2556288"],"URL":"https:\/\/doi.org\/10.1145\/2556288.2557202","relation":{},"subject":[],"published":{"date-parts":[[2014,4,26]]},"assertion":[{"value":"2014-04-26","order":2,"name":"published","label":"Published","group":{"name":"publication_history","label":"Publication History"}}]}}