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Many systems have experimented citizen-sourcing in city governance processes; however, their maturity levels are mixed. In order to focus on the service maturity, we introduce a city service maturity framework that contains five levels of service support and two levels of information integration. As an example, we introduce CITY FEED, which implements citizen-sourcing in city issue management process. In order to support such process, CITY FEED supports all levels of the maturity framework (publishing, transacting, interacting, collaborating, and evaluating) and integrates related information relationally and heterogeneously. In order to integrate heterogeneous information, it implements a threefold feed deduplication mechanism based on the geographic, text semantic, and image similarities of feeds. Currently, CITY FEED is in a pilot stage.<\/jats:p>","DOI":"10.1145\/2873064","type":"journal-article","created":{"date-parts":[[2016,3,31]],"date-time":"2016-03-31T11:55:39Z","timestamp":1459425339000},"page":"1-25","update-policy":"https:\/\/doi.org\/10.1145\/crossmark-policy","source":"Crossref","is-referenced-by-count":21,"title":["CITY FEED"],"prefix":"10.1145","volume":"7","author":[{"given":"Linlin","family":"You","sequence":"first","affiliation":[{"name":"University of Pavia, Pavia, Italy"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Gianmario","family":"Motta","sequence":"additional","affiliation":[{"name":"University of Pavia, Pavia, Italy"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Kaixu","family":"Liu","sequence":"additional","affiliation":[{"name":"University of Pavia, Pavia, Italy"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Tianyi","family":"Ma","sequence":"additional","affiliation":[{"name":"University of Pavia, Pavia, Italy"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"320","published-online":{"date-parts":[[2016,3,31]]},"reference":[{"key":"e_1_2_1_1_1","doi-asserted-by":"publisher","DOI":"10.1016\/S0740-624X(02)00130-2"},{"key":"e_1_2_1_2_1","doi-asserted-by":"publisher","DOI":"10.1109\/IMIS.2014.49"},{"key":"e_1_2_1_3_1","doi-asserted-by":"publisher","DOI":"10.1109\/MIC.2013.88"},{"key":"e_1_2_1_4_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.giq.2011.10.001"},{"volume-title":"Retrieved","year":"2015","author":"BURGERNET.","key":"e_1_2_1_5_1"},{"volume-title":"Giuseppe De Giacomo, and Maurizio Lenzerini","year":"2013","author":"Cal\u00ec Andrea","key":"e_1_2_1_6_1"},{"key":"e_1_2_1_7_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.eswa.2012.07.021"},{"key":"e_1_2_1_8_1","doi-asserted-by":"publisher","DOI":"10.1109\/HICSS.2012.615"},{"key":"e_1_2_1_9_1","doi-asserted-by":"publisher","DOI":"10.5555\/1858974.1858986"},{"volume-title":"Retrieved","year":"2015","key":"e_1_2_1_10_1"},{"volume-title":"Retrieved","year":"2015","author":"CITYFEED.","key":"e_1_2_1_11_1"},{"key":"e_1_2_1_12_1","doi-asserted-by":"publisher","DOI":"10.1080\/14719037.2013.822528"},{"key":"e_1_2_1_13_1","doi-asserted-by":"publisher","DOI":"10.1109\/HICSS.2015.266"},{"key":"e_1_2_1_14_1","doi-asserted-by":"publisher","DOI":"10.1145\/1924421.1924442"},{"key":"e_1_2_1_15_1","doi-asserted-by":"publisher","DOI":"10.1080\/03003930.2013.799066"},{"key":"e_1_2_1_16_1","doi-asserted-by":"publisher","DOI":"10.1177\/0165551512437638"},{"key":"e_1_2_1_17_1","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-319-09129-7_35"},{"volume-title":"Retrieved","year":"2015","key":"e_1_2_1_18_1"},{"key":"e_1_2_1_19_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.engappai.2014.11.009"},{"key":"e_1_2_1_20_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.giq.2006.04.005"},{"key":"e_1_2_1_21_1","doi-asserted-by":"publisher","DOI":"10.1142\/S0218843098000118"},{"key":"e_1_2_1_22_1","doi-asserted-by":"publisher","DOI":"10.1109\/PerComW.2014.6815273"},{"volume-title":"Tweetcred: Real-time credibility assessment of content on twitter","year":"2014","author":"Gupta Aditi","key":"e_1_2_1_23_1"},{"key":"e_1_2_1_24_1","doi-asserted-by":"publisher","DOI":"10.1145\/2390226.2390228"},{"key":"e_1_2_1_25_1","first-page":"67","article-title":"Citizensourcing: Applying the concept of open innovation to the public sector","volume":"4","author":"Hilgers Dennis","year":"2010","journal-title":"Int. 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