{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,6,19]],"date-time":"2025-06-19T04:11:21Z","timestamp":1750306281389,"version":"3.41.0"},"publisher-location":"New York, NY, USA","reference-count":36,"publisher":"ACM","license":[{"start":{"date-parts":[[2016,3,1]],"date-time":"2016-03-01T00:00:00Z","timestamp":1456790400000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.acm.org\/publications\/policies\/copyright_policy#Background"}],"content-domain":{"domain":["dl.acm.org"],"crossmark-restriction":true},"short-container-title":[],"published-print":{"date-parts":[[2016,3]]},"DOI":"10.1145\/2910019.2910110","type":"proceedings-article","created":{"date-parts":[[2016,5,31]],"date-time":"2016-05-31T12:32:15Z","timestamp":1464697935000},"page":"135-138","update-policy":"https:\/\/doi.org\/10.1145\/crossmark-policy","source":"Crossref","is-referenced-by-count":3,"title":["Electronic Governance for Context-Specific Public Service Delivery"],"prefix":"10.1145","author":[{"given":"Ant\u00f3nio","family":"Tavares","sequence":"first","affiliation":[{"name":"Operating Unit on Policy-Driven Electronic Governance, United Nations University, Portugal &amp; School of Economics and Management, University of Minho, Portugal"}]},{"given":"Delfina","family":"Soares","sequence":"additional","affiliation":[{"name":"Operating Unit on Policy-Driven Electronic Governance, United Nations University, Portugal &amp; School of Engineering, University of Minho, Portugal"}]},{"given":"Elsa","family":"Estevez","sequence":"additional","affiliation":[{"name":"Operating Unit on Policy-Driven Electronic Governance, United Nations University, Portugal"}]}],"member":"320","published-online":{"date-parts":[[2016,3]]},"reference":[{"key":"e_1_3_2_1_1_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.giq.2015.07.001"},{"key":"e_1_3_2_1_2_1","unstructured":"C. Note \"Varieties of Governance: Effective Public Service Delivery Concept Note Ninth Global Research Project.\"  C. Note \"Varieties of Governance: Effective Public Service Delivery Concept Note Ninth Global Research Project.\""},{"key":"e_1_3_2_1_3_1","doi-asserted-by":"publisher","DOI":"10.1111\/j.1540-6210.2012.02593.x"},{"key":"e_1_3_2_1_4_1","doi-asserted-by":"publisher","DOI":"10.1093\/jopart\/mui021"},{"key":"e_1_3_2_1_5_1","doi-asserted-by":"publisher","DOI":"10.1111\/j.1540-6210.2006.00594.x"},{"key":"e_1_3_2_1_6_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.giq.2009.03.001"},{"key":"e_1_3_2_1_7_1","doi-asserted-by":"publisher","DOI":"10.1111\/gove.12033"},{"key":"e_1_3_2_1_8_1","doi-asserted-by":"publisher","DOI":"10.1177\/0020852311429667"},{"key":"e_1_3_2_1_9_1","doi-asserted-by":"publisher","DOI":"10.1111\/puar.12047"},{"key":"e_1_3_2_1_10_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.giq.2005.10.001"},{"key":"e_1_3_2_1_11_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.giq.2015.05.004"},{"key":"e_1_3_2_1_12_1","doi-asserted-by":"publisher","DOI":"10.1017\/S1049096513000346"},{"key":"e_1_3_2_1_13_1","doi-asserted-by":"publisher","DOI":"10.1504\/IJEG.2013.058405"},{"key":"e_1_3_2_1_14_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.giq.2010.06.011"},{"key":"e_1_3_2_1_15_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.giq.2007.08.008"},{"key":"e_1_3_2_1_16_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.giq.2011.04.005"},{"key":"e_1_3_2_1_17_1","first-page":"1","volume-title":"IIMC International Information Management Corporation","author":"Ochieng D.","year":"2011"},{"key":"e_1_3_2_1_18_1","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-642-22878-0_13"},{"key":"e_1_3_2_1_19_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.giq.2007.04.010"},{"key":"e_1_3_2_1_20_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.giq.2012.07.004"},{"key":"e_1_3_2_1_21_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.giq.2014.11.002"},{"key":"e_1_3_2_1_22_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.giq.2013.02.002"},{"key":"e_1_3_2_1_23_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.giq.2007.04.004"},{"issue":"6","key":"e_1_3_2_1_24_1","first-page":"36","article-title":"E-Government & Public Service Delivery: Enabling ICT to put 'People First' -- A Case Study from South Africa","volume":"6","author":"Visser W.","year":"2008","journal-title":"J. Syst. Cybern. Informatics"},{"key":"e_1_3_2_1_25_1","doi-asserted-by":"publisher","DOI":"10.1145\/2479724.2479741"},{"key":"e_1_3_2_1_26_1","doi-asserted-by":"publisher","DOI":"10.1057\/palgrave.ejis.3000674"},{"key":"e_1_3_2_1_27_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.giq.2008.09.002"},{"key":"e_1_3_2_1_28_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.giq.2010.01.005"},{"key":"e_1_3_2_1_29_1","doi-asserted-by":"publisher","DOI":"10.1111\/j.1539-6924.2011.01623.x"},{"key":"e_1_3_2_1_30_1","doi-asserted-by":"publisher","DOI":"10.1093\/jopart\/mus037"},{"key":"e_1_3_2_1_31_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.giq.2012.11.003"},{"key":"e_1_3_2_1_32_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.giq.2013.09.002"},{"key":"e_1_3_2_1_33_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.giq.2015.03.005"},{"key":"e_1_3_2_1_34_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.giq.2014.11.003"},{"key":"e_1_3_2_1_35_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.giq.2014.11.005"},{"key":"e_1_3_2_1_36_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.giq.2011.11.003"}],"event":{"name":"ICEGOV '15-16: 9th International Conference on Theory and Practice of Electronic Governance","acronym":"ICEGOV '15-16","location":"Montevideo Uruguay"},"container-title":["Proceedings of the 9th International Conference on Theory and Practice of Electronic Governance"],"original-title":[],"link":[{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/2910019.2910110","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/dl.acm.org\/doi\/pdf\/10.1145\/2910019.2910110","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,6,18]],"date-time":"2025-06-18T04:38:54Z","timestamp":1750221534000},"score":1,"resource":{"primary":{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/2910019.2910110"}},"subtitle":["a Survey of the Literature"],"short-title":[],"issued":{"date-parts":[[2016,3]]},"references-count":36,"alternative-id":["10.1145\/2910019.2910110","10.1145\/2910019"],"URL":"https:\/\/doi.org\/10.1145\/2910019.2910110","relation":{},"subject":[],"published":{"date-parts":[[2016,3]]},"assertion":[{"value":"2016-03-01","order":2,"name":"published","label":"Published","group":{"name":"publication_history","label":"Publication History"}}]}}