{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,6,19]],"date-time":"2025-06-19T04:12:43Z","timestamp":1750306363799,"version":"3.41.0"},"publisher-location":"New York, NY, USA","reference-count":12,"publisher":"ACM","license":[{"start":{"date-parts":[[2016,6,1]],"date-time":"2016-06-01T00:00:00Z","timestamp":1464739200000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.acm.org\/publications\/policies\/copyright_policy#Background"}],"content-domain":{"domain":["dl.acm.org"],"crossmark-restriction":true},"short-container-title":[],"published-print":{"date-parts":[[2016,6]]},"DOI":"10.1145\/2915970.2915974","type":"proceedings-article","created":{"date-parts":[[2016,5,24]],"date-time":"2016-05-24T22:58:31Z","timestamp":1464130711000},"page":"1-4","update-policy":"https:\/\/doi.org\/10.1145\/crossmark-policy","source":"Crossref","is-referenced-by-count":0,"title":["Personalised technical support for text-based interactions"],"prefix":"10.1145","author":[{"given":"Solomon","family":"Gizaw","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"320","published-online":{"date-parts":[[2016,6]]},"reference":[{"volume-title":"System Sciences, 2001. Proceedings of the 34th Annual Hawaii International Conference on.","year":"2001","author":"Lee Z.","key":"e_1_3_2_1_1_1"},{"key":"e_1_3_2_1_2_1","doi-asserted-by":"publisher","DOI":"10.1109\/CENTRIC.2010.30"},{"key":"e_1_3_2_1_3_1","unstructured":"Oxton G. The Power and Value of On-line Communities. 2010: Consortium for Service Innovation Keynote address in Centre for Next Generation Localisation Public Showcase 27 April 2010 Localisation Research Centre CSIS Department University of Limerick.  Oxton G. The Power and Value of On-line Communities. 2010: Consortium for Service Innovation Keynote address in Centre for Next Generation Localisation Public Showcase 27 April 2010 Localisation Research Centre CSIS Department University of Limerick."},{"key":"e_1_3_2_1_4_1","doi-asserted-by":"publisher","DOI":"10.1016\/S0378-7206(02)00101-5"},{"key":"e_1_3_2_1_5_1","doi-asserted-by":"publisher","DOI":"10.1109\/MITP.2003.1235611"},{"key":"e_1_3_2_1_6_1","doi-asserted-by":"publisher","DOI":"10.1109\/ICEE.2010.579"},{"key":"e_1_3_2_1_7_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.dss.2012.12.020"},{"volume-title":"Product-Focused Software Process Improvement.","year":"2015","author":"Gizaw S.","key":"e_1_3_2_1_8_1"},{"key":"e_1_3_2_1_9_1","unstructured":"Robson C. Real world research: A resource for social scientists and practitioner-researchers. Vol. 2. 2002: Blackwell Oxford.  Robson C. Real world research: A resource for social scientists and practitioner-researchers. Vol. 2. 2002: Blackwell Oxford."},{"key":"e_1_3_2_1_10_1","doi-asserted-by":"publisher","DOI":"10.1177\/1094670504271156"},{"key":"e_1_3_2_1_11_1","first-page":"213","volume-title":"Doing Research in the Real World. Sage Publications","author":"Gray D. E.","year":"2004"},{"key":"e_1_3_2_1_12_1","doi-asserted-by":"crossref","unstructured":"Gizaw S. J. Buckley and S. Beecham Empirically Derived Recommendations for Personalised Text-based Technical Support. 2016.  Gizaw S. J. Buckley and S. Beecham Empirically Derived Recommendations for Personalised Text-based Technical Support. 2016.","DOI":"10.1007\/978-3-319-38980-6_23"}],"event":{"name":"EASE '16: 20th International Conference on Evaluation and Assessment in Software Engineering","acronym":"EASE '16","location":"Limerick Ireland"},"container-title":["Proceedings of the 20th International Conference on Evaluation and Assessment in Software Engineering"],"original-title":[],"link":[{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/2915970.2915974","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/dl.acm.org\/doi\/pdf\/10.1145\/2915970.2915974","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,6,18]],"date-time":"2025-06-18T04:56:18Z","timestamp":1750222578000},"score":1,"resource":{"primary":{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/2915970.2915974"}},"subtitle":["a validation study"],"short-title":[],"issued":{"date-parts":[[2016,6]]},"references-count":12,"alternative-id":["10.1145\/2915970.2915974","10.1145\/2915970"],"URL":"https:\/\/doi.org\/10.1145\/2915970.2915974","relation":{},"subject":[],"published":{"date-parts":[[2016,6]]},"assertion":[{"value":"2016-06-01","order":2,"name":"published","label":"Published","group":{"name":"publication_history","label":"Publication History"}}]}}