{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,10,17]],"date-time":"2025-10-17T13:59:53Z","timestamp":1760709593325,"version":"3.41.0"},"publisher-location":"New York, NY, USA","reference-count":69,"publisher":"ACM","license":[{"start":{"date-parts":[[2018,4,19]],"date-time":"2018-04-19T00:00:00Z","timestamp":1524096000000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.acm.org\/publications\/policies\/copyright_policy#Background"}],"content-domain":{"domain":["dl.acm.org"],"crossmark-restriction":true},"short-container-title":[],"published-print":{"date-parts":[[2018,4,19]]},"DOI":"10.1145\/3173574.3173765","type":"proceedings-article","created":{"date-parts":[[2018,4,20]],"date-time":"2018-04-20T15:43:11Z","timestamp":1524238991000},"page":"1-13","update-policy":"https:\/\/doi.org\/10.1145\/crossmark-policy","source":"Crossref","is-referenced-by-count":50,"title":["Single or Multiple Conversational Agents?"],"prefix":"10.1145","author":[{"given":"Ana Paula","family":"Chaves","sequence":"first","affiliation":[{"name":"Northern Arizona University & Federal University of Technology - Paran\u00e1, Flagstaff, AZ, USA"}]},{"given":"Marco Aurelio","family":"Gerosa","sequence":"additional","affiliation":[{"name":"Northern Arizona University, Flagstaff, AZ, USA"}]}],"member":"320","published-online":{"date-parts":[[2018,4,19]]},"reference":[{"key":"e_1_3_2_2_1_1","volume-title":"Chatbots--Igniting Division of Labour in AI. Retrieved","author":"Aboluwarin Pelumi","year":"2017","unstructured":"Pelumi Aboluwarin. 2016. Chatbots--Igniting Division of Labour in AI. Retrieved April 7, 2017 from https:\/\/businessofmessaging.com\/chatbots-ignitingdivision-of-labour-in-ai-1430fcc85c8d."},{"key":"e_1_3_2_2_2_1","unstructured":"Jeffrey F Anderson Fred K Beard and Joseph B Walther. 2010. Turn-Taking and the Local Management of Conversation in a Highly Simultaneous Computer-Mediated Communication System. Language@Internet 7 7."},{"key":"e_1_3_2_2_3_1","volume-title":"Renan Souza, Alan Braz, Heloisa Candello, Claudio S. Pinhanez, and Jean-Pierre Briot.","author":"de Bayser Mara Gatti","year":"2017","unstructured":"Mara Gatti de Bayser, Paulo Rodrigo Cavalin, Renan Souza, Alan Braz, Heloisa Candello, Claudio S. Pinhanez, and Jean-Pierre Briot. 2017. A Hybrid Architecture for Multi-Party Conversational Systems. CoRR abs\/1705.01214. Retrieved from http:\/\/arxiv.org\/abs\/1705.01214"},{"key":"e_1_3_2_2_4_1","unstructured":"Therese \u00d6rnberg Berglund. 2009. Disrupted turn adjacency and coherence maintenance in instant messaging conversations. Language@ Internet 6 2."},{"key":"e_1_3_2_2_5_1","unstructured":"Parminder Bhatia Marsal Gavalda and Arash Einolghozati. 2017. soc2seq: Social Embedding meets Conversation Model. arXiv preprint arXiv:1702.05512."},{"key":"e_1_3_2_2_6_1","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-319-58640-3_43"},{"key":"e_1_3_2_2_7_1","doi-asserted-by":"publisher","DOI":"10.1145\/332051.332075"},{"key":"e_1_3_2_2_8_1","doi-asserted-by":"publisher","unstructured":"Nils Dahlb\u00e4ck Arne J\u00f6nsson and Lars Ahrenberg. 1993. Wizard of Oz studies-why and how. Knowledge-based systems 6 4: 258--266. 10.1016\/0950-7051(93)90017-N","DOI":"10.1016\/0950-7051(93)90017-N"},{"key":"e_1_3_2_2_9_1","doi-asserted-by":"publisher","DOI":"10.1017\/S1351324916000243"},{"key":"e_1_3_2_2_10_1","doi-asserted-by":"publisher","DOI":"10.3390\/ijgi5020016"},{"key":"e_1_3_2_2_11_1","doi-asserted-by":"publisher","DOI":"10.1348\/000712601162103"},{"volume-title":"Computers as persuasive social actors","author":"Fogg B.J.","key":"e_1_3_2_2_12_1","unstructured":"B.J. Fogg. 2003. Computers as persuasive social actors. In Persuasive Technology, B.J. Fogg (ed.). Morgan Kaufmann, San Francisco, 89--120."},{"key":"e_1_3_2_2_13_1","doi-asserted-by":"publisher","unstructured":"Asbj\u00f8rn F\u00f8lstad and Petter Bae Brandtz\u00e6g. 2017. Chatbots and the new world of HCI. interactions 24 4: 38--42. 10.1145\/3085558","DOI":"10.1145\/3085558"},{"key":"e_1_3_2_2_14_1","doi-asserted-by":"publisher","DOI":"10.1002\/asi.v59:8"},{"key":"e_1_3_2_2_15_1","doi-asserted-by":"publisher","DOI":"10.2298\/CSIS150410029G"},{"key":"e_1_3_2_2_16_1","doi-asserted-by":"publisher","DOI":"10.1080\/01411920802688754"},{"key":"e_1_3_2_2_17_1","doi-asserted-by":"publisher","DOI":"10.2478\/jagi-2014-0001"},{"key":"e_1_3_2_2_18_1","volume-title":"The 2014 Traveler's Road to Decision","author":"Study Google Travel","year":"2017","unstructured":"Google Travel Study. 2014. The 2014 Traveler's Road to Decision. Ipsos MediaCT. Retrieved September 1, 2017 from https:\/\/storage.googleapis.com\/think\/docs\/ 2014-travelers-road-to-decision_research_studies.pdf."},{"key":"e_1_3_2_2_19_1","doi-asserted-by":"publisher","DOI":"10.1007\/s10489-013-0503-z"},{"key":"e_1_3_2_2_20_1","doi-asserted-by":"publisher","unstructured":"David Griol and Jos\u00e9 Manuel Molina. 2017. Building multi-domain conversational systems from single domain resources. Neurocomputing. 10.1016\/j.neucom.2017.01.112","DOI":"10.1016\/j.neucom.2017.01.112"},{"key":"e_1_3_2_2_21_1","volume-title":"Chatbots: Next Big Thing or Cash Grab?. Retrieved","author":"Gustas Nicole","year":"2016","unstructured":"Nicole Gustas. 2016. Chatbots: Next Big Thing or Cash Grab?. Retrieved April 8, 2017 from https:\/\/www.metafilter.com\/158975\/Chatbots-NextBig-Thing-or-Cash-Grab."},{"key":"e_1_3_2_2_22_1","first-page":"112","article-title":"Wizard of Oz experiments. In EUROCON 2003. Computer as a Tool","volume":"8","author":"Hajdinjak Melita","year":"2003","unstructured":"Melita Hajdinjak and France Mihelic. 2003. Wizard of Oz experiments. In EUROCON 2003. Computer as a Tool. The IEEE Region 8, 112--116.","journal-title":"The IEEE Region"},{"key":"e_1_3_2_2_23_1","doi-asserted-by":"crossref","unstructured":"John Heritage. 2008. Conversation analysis as social theory. The new Blackwell companion to social theory: 300--320.","DOI":"10.1002\/9781444304992.ch15"},{"key":"e_1_3_2_2_24_1","volume-title":"Proceedings of CHI'06","author":"Herring Susan C","year":"2006","unstructured":"Susan C Herring and Andrew J Kurtz. 2006. Visualizing dynamic topic analysis. In Proceedings of CHI'06."},{"key":"e_1_3_2_2_25_1","doi-asserted-by":"publisher","DOI":"10.1111\/j.1083-6101.1999.tb00106.x"},{"key":"e_1_3_2_2_26_1","volume-title":"New Research for New Media: Innovative Research Methodologies Symposium Working Papers and Readings, 47--66","author":"Herring Susan C.","year":"2003","unstructured":"Susan C. Herring. 2003. Dynamic topic analysis of synchronous chat. In New Research for New Media: Innovative Research Methodologies Symposium Working Papers and Readings, 47--66."},{"key":"e_1_3_2_2_27_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.chb.2015.02.026"},{"key":"e_1_3_2_2_28_1","doi-asserted-by":"crossref","unstructured":"Julia Hirschberg and Christopher D Manning. 2015. Advances in natural language processing. Science 349 6245: 261--266.","DOI":"10.1126\/science.aaa8685"},{"key":"e_1_3_2_2_29_1","unstructured":"Torsten Holmer. 2008. Discourse structure analysis of chat communication. Language@ Internet 5 9: 1--19."},{"key":"e_1_3_2_2_30_1","doi-asserted-by":"publisher","DOI":"10.1109\/MNET.2006.1668399"},{"key":"e_1_3_2_2_31_1","volume-title":"WISDOM Workshop at KDD.","author":"Joshi Aditya","year":"2015","unstructured":"Aditya Joshi, Anoop Kunchukuttan, Pushpak Bhattacharyya, and Mark James Carman. 2015. SarcasmBot: An open-source sarcasm-generation module for chatbots. In WISDOM Workshop at KDD."},{"key":"e_1_3_2_2_32_1","doi-asserted-by":"publisher","DOI":"10.1371\/journal.pone.0146250"},{"key":"e_1_3_2_2_33_1","doi-asserted-by":"publisher","DOI":"10.1080\/00140138708969789"},{"key":"e_1_3_2_2_34_1","doi-asserted-by":"publisher","DOI":"10.1177\/135676670000600407"},{"key":"e_1_3_2_2_35_1","doi-asserted-by":"publisher","DOI":"10.1145\/1718918.1718927"},{"key":"e_1_3_2_2_36_1","doi-asserted-by":"crossref","unstructured":"Greg Linden Steve Hanks and Neal Lesh. 1997. Interactive assessment of user preference models: The automated travel assistant. In User Modeling 67--78.","DOI":"10.1007\/978-3-7091-2670-7_9"},{"key":"e_1_3_2_2_37_1","doi-asserted-by":"publisher","DOI":"10.21437\/Interspeech.2012-230"},{"key":"e_1_3_2_2_38_1","doi-asserted-by":"publisher","DOI":"10.5555\/1608964"},{"key":"e_1_3_2_2_39_1","volume-title":"Meta Chatbot: Enabling collaboration between chatbots. Retrieved","author":"Maturi Hareesh","year":"2016","unstructured":"Hareesh Maturi. 2016. Meta Chatbot: Enabling collaboration between chatbots. Retrieved April 7, 2017 from https:\/\/www.linkedin.com\/pulse\/metachatbot-enabling-collaboration-between-chatbotshareesh-maturi."},{"key":"e_1_3_2_2_40_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.chb.2017.02.067"},{"key":"e_1_3_2_2_41_1","doi-asserted-by":"publisher","DOI":"10.1111\/0022-4537.00153"},{"key":"e_1_3_2_2_42_1","doi-asserted-by":"publisher","DOI":"10.1145\/191666.191703"},{"key":"e_1_3_2_2_43_1","volume-title":"Retrieved","author":"Nations Daniel","year":"2017","unstructured":"Daniel Nations. 2017. What is Siri? How Can I Use It and How Can Siri Help Me? A Look at Apple's Personal Assistant for iOS. Retrieved March 21, 2017 from https:\/\/www.lifewire.com\/what-is-siri-help1994303."},{"key":"e_1_3_2_2_44_1","first-page":"75","article-title":"Potential of cognitive computing and cognitive systems","volume":"5","author":"Noor Ahmed K","year":"2015","unstructured":"Ahmed K Noor. 2015. Potential of cognitive computing and cognitive systems. Open Engineering 5, 1: 75--88.","journal-title":"Open Engineering"},{"key":"e_1_3_2_2_45_1","doi-asserted-by":"publisher","DOI":"10.1145\/958160.958167"},{"key":"e_1_3_2_2_46_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.tourman.2012.05.004"},{"key":"e_1_3_2_2_47_1","first-page":"106","article-title":"Tourists and social media: Already inseparable marriage or still a long-distance relationship? Analysis of focus group study results conducted among tourists using social media","volume":"57","author":"Pawlowska Aneta","year":"2016","unstructured":"Aneta Pawlowska. 2016. Tourists and social media: Already inseparable marriage or still a long-distance relationship? Analysis of focus group study results conducted among tourists using social media. World Scientific News 57: 106--115.","journal-title":"World Scientific News"},{"key":"e_1_3_2_2_48_1","doi-asserted-by":"publisher","DOI":"10.1145\/2998181.2998298"},{"key":"e_1_3_2_2_49_1","doi-asserted-by":"publisher","DOI":"10.1109\/TVCG.2007.1030"},{"key":"e_1_3_2_2_50_1","volume-title":"Talking with Conversational Agents in Collaborative Action Workshop on CSCW","author":"Reeves Stuart","year":"2017","unstructured":"Stuart Reeves. 2017. Some conversational challenges of talking with machines. Talking with Conversational Agents in Collaborative Action Workshop on CSCW 2017."},{"key":"e_1_3_2_2_51_1","volume-title":"Retrieved","author":"Research Microsoft","year":"2014","unstructured":"Microsoft Research. 2014. Anticipating More from Cortana. Retrieved March 21, 2017 from https:\/\/www.microsoft.com\/en-us\/research\/blog\/ anticipating-more-from-cortana\/."},{"volume-title":"Lectures on conversation: Volumes I & II","author":"Sacks Harvey","key":"e_1_3_2_2_52_1","unstructured":"Harvey Sacks and Emanuel A Schegloff. 1995. Lectures on conversation: Volumes I & II. Wiley Online Library."},{"key":"e_1_3_2_2_53_1","first-page":"7","article-title":"Managing context in a conversational agent","volume":"3","author":"Sammut Claude","year":"2001","unstructured":"Claude Sammut. 2001. Managing context in a conversational agent. Linkoping Electronic Articles in Computer & Information Science 3, 7.","journal-title":"Linkoping Electronic Articles in Computer & Information Science"},{"key":"e_1_3_2_2_54_1","unstructured":"Emanuel A Schegloff. 1990. On the organization of sequences as a source of \"coherence\" in talk-ininteraction. Conversational organization and its development 38: 51--77."},{"key":"e_1_3_2_2_55_1","doi-asserted-by":"publisher","DOI":"10.1016\/S0010-0277(00)00152-9"},{"key":"e_1_3_2_2_56_1","doi-asserted-by":"crossref","unstructured":"Bayan Abu Shawar and Eric Atwell. 2007. Chatbots: are they really useful? In LDV Forum 29--49.","DOI":"10.21248\/jlcl.22.2007.88"},{"key":"e_1_3_2_2_57_1","doi-asserted-by":"publisher","DOI":"10.1145\/642611.642661"},{"key":"e_1_3_2_2_58_1","volume-title":"The Ultimate Travel Bot List. Claire by 30 seconds to fly. Retrieved","author":"Sheffield Jenna","year":"2017","unstructured":"Jenna Sheffield. 2016. The Ultimate Travel Bot List. Claire by 30 seconds to fly. Retrieved April 7, 2017 from https:\/\/www.30secondstofly.com\/ai-software\/ ultimate-travel-bot-list\/#The_Future_of_Travel_Bots."},{"volume-title":"Conversation analysis: An introduction","author":"Sidnell Jack","key":"e_1_3_2_2_59_1","unstructured":"Jack Sidnell. 2011. Conversation analysis: An introduction. John Wiley & Sons."},{"key":"e_1_3_2_2_60_1","volume-title":"Retrieved","author":"Statt Nick","year":"2016","unstructured":"Nick Statt. 2016. Why Google's fancy new AI assistant is just called 'Google'. Retrieved March 21, 2017 from https:\/\/www.theverge.com\/2016\/5\/20\/11721278\/googl e-ai-assistant-name-vs-alexa-siri."},{"key":"e_1_3_2_2_61_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijhcs.2009.02.004"},{"key":"e_1_3_2_2_62_1","volume-title":"Urban Indians. In IFIP Conference on Human-Computer Interaction, 441-- 459","author":"Thies Indrani Medhi","year":"2017","unstructured":"Indrani Medhi Thies, Nandita Menon, Sneha Magapu, Manisha Subramony, and Jacki O'Neill. 2017. How Do You Want Your Chatbot? An Exploratory Wizard-ofOz Study with Young, Urban Indians. In IFIP Conference on Human-Computer Interaction, 441-- 459."},{"key":"e_1_3_2_2_63_1","doi-asserted-by":"publisher","DOI":"10.1145\/544862.544922"},{"key":"e_1_3_2_2_64_1","doi-asserted-by":"publisher","DOI":"10.1142\/S0219843613500138"},{"key":"e_1_3_2_2_65_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.artint.2013.02.004"},{"key":"e_1_3_2_2_66_1","doi-asserted-by":"publisher","DOI":"10.1007\/s12559-015-9326-z"},{"key":"e_1_3_2_2_67_1","unstructured":"R Woodburn R Procter J Arnott and A Newell. 1991. A study of conversational turn-taking in a communication aid for the disabled. People and Computers: 359--371."},{"key":"e_1_3_2_2_68_1","volume-title":"Proceedings of INTERACT, 383--390","author":"Xiao Jun","year":"2003","unstructured":"Jun Xiao, Richard Catrambone, and John Stasko. 2003. Be quiet? evaluating proactive and reactive user interface assistants. In Proceedings of INTERACT, 383--390."},{"key":"e_1_3_2_2_69_1","volume-title":"Proceedings of the RE-WOCHAT workshop of LREC","author":"Yu Zhou","year":"2016","unstructured":"Zhou Yu, Ziyu Xu, Alan W Black, and Alexander Rudnicky. 2016. Chatbot evaluation and database expansion via crowdsourcing. In Proceedings of the RE-WOCHAT workshop of LREC, Portoroz, Slovenia."}],"event":{"name":"CHI '18: CHI Conference on Human Factors in Computing Systems","sponsor":["SIGCHI ACM Special Interest Group on Computer-Human Interaction"],"location":"Montreal QC Canada","acronym":"CHI '18"},"container-title":["Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems"],"original-title":[],"link":[{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3173574.3173765","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/dl.acm.org\/doi\/pdf\/10.1145\/3173574.3173765","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,6,18]],"date-time":"2025-06-18T03:02:59Z","timestamp":1750215779000},"score":1,"resource":{"primary":{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3173574.3173765"}},"subtitle":["An Interactional Coherence Comparison"],"short-title":[],"issued":{"date-parts":[[2018,4,19]]},"references-count":69,"alternative-id":["10.1145\/3173574.3173765","10.1145\/3173574"],"URL":"https:\/\/doi.org\/10.1145\/3173574.3173765","relation":{},"subject":[],"published":{"date-parts":[[2018,4,19]]},"assertion":[{"value":"2018-04-19","order":3,"name":"published","label":"Published","group":{"name":"publication_history","label":"Publication History"}}]}}