{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,6,18]],"date-time":"2025-06-18T04:34:17Z","timestamp":1750221257885,"version":"3.41.0"},"publisher-location":"New York, New York, USA","reference-count":17,"publisher":"ACM Press","license":[{"start":{"date-parts":[[2018,1,1]],"date-time":"2018-01-01T00:00:00Z","timestamp":1514764800000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.acm.org\/publications\/policies\/copyright_policy#Background"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2018]]},"DOI":"10.1145\/3241748.3241758","type":"proceedings-article","created":{"date-parts":[[2018,10,1]],"date-time":"2018-10-01T12:16:08Z","timestamp":1538396168000},"page":"93-98","source":"Crossref","is-referenced-by-count":0,"title":["Customer Satisfaction Attribution Analysis of Hotel Online Reviews Based on Qualitative Research Methods"],"prefix":"10.1145","author":[{"given":"Pinghao","family":"Ye","sequence":"first","affiliation":[{"name":"School of information engineering, Wuhan Business University, Wuhan, China"}]},{"given":"Bin","family":"Yu","sequence":"additional","affiliation":[{"name":"School of information engineering, Wuhan Business University, Wuhan, China"}]}],"member":"320","reference":[{"key":"key-10.1145\/3241748.3241758-1","unstructured":"Yusi D, Yinan X. Customer Satisfaction Evaluation of Five-Star Hotels Based on Online Comments. ECONOMIC GEOGRAPHY 2014;34:182--186"},{"key":"key-10.1145\/3241748.3241758-2","unstructured":"Hang Y, Zhanping W. Research on the Effects of Online Word -- of -- Mouth Communication. Journal of Intelligence 2013;32:100--106"},{"key":"key-10.1145\/3241748.3241758-3","unstructured":"Xuemei D, Jingyu D, Zhihong X, Lifang L. An Empirical Study on the Impact of Online Reviews on Consumers'Purchasing Intention. Management Review 2016 28:173--183"},{"key":"key-10.1145\/3241748.3241758-4","unstructured":"Liping Y, Zhijie X, Bingbing W. Research on Online Review Purchase Intention on the Internet. Journal of Modern Information 2014;34:34--38"},{"key":"key-10.1145\/3241748.3241758-5","unstructured":"Hong L, Kui Y, Jingbo X. How Negative Online Reviews Affect Consumers' Online Purchasing Decision:an Empirical Study. JOURNAL OF INTELLIGENCE 2011;30:202--207"},{"key":"key-10.1145\/3241748.3241758-6","unstructured":"Baojun G, Hanlin S, Hanning W. Influence of Online Reviews on Hotels'Full-occupancy Rates. Tourism Tribune 2016;31:109--117"},{"key":"key-10.1145\/3241748.3241758-7","unstructured":"Meng Z, Guangyu Z, Zuoliang Y. Exploring the Impact of Online Information on Hotel E-bookings Based on the Analysis of the Data from Ctrip. Tourism Tribune 2011;26:79--84"},{"key":"key-10.1145\/3241748.3241758-8","unstructured":"Yuan-yuan H, Qiang Y, Yijun L. Research on online impact factors of customer reviews usefulness based on movie reviews data. JOURNAL OF MANAGEMENT SCIENCES IN CHINA 2010;13:78--88"},{"key":"key-10.1145\/3241748.3241758-9","unstructured":"Siqing Z, Yongzhou F. Empirical Study of Online Consumer Review Helpfulness Determinants---Based On Hotel Review Data of Tripadvisor.com. Journal of Modern Information 2015;35:52--57"},{"key":"key-10.1145\/3241748.3241758-10","unstructured":"Jianyuan Y, Li Z, Lei Z. An Empirical Study of the Impact of Review Content on Online Reviews Helpfulness in E-commerce. Information Science 2012;30:713--716"},{"key":"key-10.1145\/3241748.3241758-11","unstructured":"Jie L, Xiangqian Z, Weijun C, Pu L. Key Content Elements of Online Consumer Review and Effects on Customer Satisfaction for Garments in C2C E-commerce. Chinese Journal Of Management 2014;11:261--266"},{"key":"key-10.1145\/3241748.3241758-12","doi-asserted-by":"crossref","unstructured":"Jiaxue L, Yi T. Based on the Sentiment Analysis of Reviews Data Research to the Influential Factors of Customer Satisfaction. Journal of Modern Information 2017;37:66--69","DOI":"10.1016\/j.ijinfomgt.2017.06.004"},{"key":"key-10.1145\/3241748.3241758-13","unstructured":"Guang T, Yu L, Yifan W. Exploring New Pathway of Management:Qualitative Research Methods in Business Anthropology. Chinese Journal Of Management 2015;12:1--10"},{"key":"key-10.1145\/3241748.3241758-14","unstructured":"Ningwei C, Lihua Z. The Disscussion for Analysis, Contrast and Application of Qualitative Research Methods. Journal of Lanzhou Commercial College 2014;30:1--24"},{"key":"key-10.1145\/3241748.3241758-15","unstructured":"Ying S. From Qualitative Research to the Big Data Methods: Transcendence and Return. Chinese social science evaluation 2017;2:36--42"},{"key":"key-10.1145\/3241748.3241758-16","unstructured":"Xiangming C. The idea and method of grounded theory. Educational Research and Experiment 1999;16:58--63"},{"key":"key-10.1145\/3241748.3241758-17","unstructured":"Zhengbiao H, Peng Z. The application of grounded theory qualitative research method in information science research. Information Studies:Theory & Application 2011;34:19--23"}],"event":{"number":"2","sponsor":["Beijing University of Technology"],"acronym":"ICEBT 2018","name":"the 2nd International Conference","start":{"date-parts":[[2018,7,5]]},"location":"Beijing, China","end":{"date-parts":[[2018,7,7]]}},"container-title":["Proceedings of the 2nd International Conference on E-Education, E-Business and E-Technology - ICEBT 2018"],"original-title":[],"link":[{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3241748.3241758","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"http:\/\/dl.acm.org\/ft_gateway.cfm?id=3241758&ftid=2006545&dwn=1","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,6,18]],"date-time":"2025-06-18T02:08:10Z","timestamp":1750212490000},"score":1,"resource":{"primary":{"URL":"http:\/\/dl.acm.org\/citation.cfm?doid=3241748.3241758"}},"subtitle":[],"proceedings-subject":"E-Education, E-Business and E-Technology","short-title":[],"issued":{"date-parts":[[2018]]},"references-count":17,"URL":"https:\/\/doi.org\/10.1145\/3241748.3241758","relation":{},"subject":[],"published":{"date-parts":[[2018]]}}}