{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,6,19]],"date-time":"2025-06-19T04:54:46Z","timestamp":1750308886074,"version":"3.41.0"},"publisher-location":"New York, NY, USA","reference-count":40,"publisher":"ACM","license":[{"start":{"date-parts":[[2018,8,2]],"date-time":"2018-08-02T00:00:00Z","timestamp":1533168000000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.acm.org\/publications\/policies\/copyright_policy#Background"}],"content-domain":{"domain":["dl.acm.org"],"crossmark-restriction":true},"short-container-title":[],"published-print":{"date-parts":[[2018,8,2]]},"DOI":"10.1145\/3271972.3271981","type":"proceedings-article","created":{"date-parts":[[2018,10,23]],"date-time":"2018-10-23T12:17:05Z","timestamp":1540297025000},"page":"22-27","update-policy":"https:\/\/doi.org\/10.1145\/crossmark-policy","source":"Crossref","is-referenced-by-count":1,"title":["Sources and Solutions of Revenue Leakage in E-commerce due to Cyber Frauds and System\/Support Failures"],"prefix":"10.1145","author":[{"given":"Domb","family":"Menachem","sequence":"first","affiliation":[{"name":"Ashkelon Academy, Ben, Zvi, Askelon, Israel"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Joshi","family":"Sujata","sequence":"additional","affiliation":[{"name":"Symbiosis Institute of Telecom Management, Constituent of Symbiosis International (Deemed University), Pune, India"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Modi","family":"Rageshree","sequence":"additional","affiliation":[{"name":"Symbiosis Institute of Telecom Management, Constituent of Symbiosis International (Deemed University), Pune, India"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"320","published-online":{"date-parts":[[2018,8,2]]},"reference":[{"key":"e_1_3_2_1_1_1","volume-title":"Average retail e-commerce revenue per user in India from 2016 to 2022 (in U.S. dollars). Retrieved on 24th","author":"Statista","year":"2018","unstructured":"Statista ( 2018 ). Average retail e-commerce revenue per user in India from 2016 to 2022 (in U.S. dollars). Retrieved on 24th May 2018 from https:\/\/www.statista.com\/statistics\/226160\/average-b2c-e-commerce-spending-per-user-in-india\/ Statista (2018). Average retail e-commerce revenue per user in India from 2016 to 2022 (in U.S. dollars). Retrieved on 24th May 2018 from https:\/\/www.statista.com\/statistics\/226160\/average-b2c-e-commerce-spending-per-user-in-india\/"},{"key":"e_1_3_2_1_2_1","volume-title":"Introduction to E-Commerce Ecosystem. Retrieved on 27th","author":"Chan Derrick","year":"2018","unstructured":"Chan , Derrick . (March 11th 2015). Introduction to E-Commerce Ecosystem. Retrieved on 27th May 2018 from https:\/\/ecomsultant.com\/intro-to-E-Commerce-ecosystem\/ Chan, Derrick. (March 11th 2015). Introduction to E-Commerce Ecosystem. Retrieved on 27th May 2018 from https:\/\/ecomsultant.com\/intro-to-E-Commerce-ecosystem\/"},{"key":"e_1_3_2_1_3_1","volume-title":"The Effect of Cyber Crime on Online Shopping. Retrieved on 27th","author":"Olenski Steve","year":"2018","unstructured":"Olenski , Steve . (August 3rd, 2016). The Effect of Cyber Crime on Online Shopping. Retrieved on 27th May 2018 from https:\/\/www.forbes.com\/sites\/steveolenski\/2016\/08\/03\/the-effect-of-cyber-crime-on-online-shopping\/#66f213e22b87 Olenski, Steve. (August 3rd, 2016). The Effect of Cyber Crime on Online Shopping. Retrieved on 27th May 2018 from https:\/\/www.forbes.com\/sites\/steveolenski\/2016\/08\/03\/the-effect-of-cyber-crime-on-online-shopping\/#66f213e22b87"},{"key":"e_1_3_2_1_4_1","article-title":"Fraud, Corruption and Cyber Crime in a Global Digital Network","volume":"6","author":"Mirea Viorica","year":"2011","unstructured":"Mirea , Viorica , Blajan , Adrian . Ionescu , Luminita . ( 2011 ). Fraud, Corruption and Cyber Crime in a Global Digital Network . Journal: Economics, Management, and Financial Markets. Vol 6 , Issue 2, pp: 373--380. Mirea, Viorica, Blajan, Adrian. Ionescu, Luminita. (2011). Fraud, Corruption and Cyber Crime in a Global Digital Network. Journal: Economics, Management, and Financial Markets. Vol 6, Issue 2, pp: 373--380.","journal-title":"Journal: Economics, Management, and Financial Markets."},{"key":"e_1_3_2_1_5_1","volume-title":"Fraud Examination-","author":"Steve Chad O","year":"2016","unstructured":"Albrecht W. Steve , Chad O . Albrecht , Conan C. Albrecht , Mark F . Zimbelman . ( 2016 ). Fraud Examination- 5 th Edition, 2016, retrieved on 31st May 2018 from https:\/\/books.google.co.in\/books?id=R6q5BwAAQBAJ&printsec=frontcover&dq=Albrecht,+WS,+Albrecht,+CC,+Albrecht,+CO+%26+Zimbelman,+MF+2009,+Fraud+Examination,+edition+edn,+South-Western,+Mason,+USA.&hl=en&sa=X&ved=0ahUKEwjfqPC7g7DbAhUC3Y8KHRaLCvEQ6AEILjAB#v=onepage&q&f=false Albrecht W. Steve, Chad O. Albrecht, Conan C. Albrecht, Mark F. Zimbelman. (2016). Fraud Examination-5th Edition, 2016, retrieved on 31st May 2018 from https:\/\/books.google.co.in\/books?id=R6q5BwAAQBAJ&printsec=frontcover&dq=Albrecht,+WS,+Albrecht,+CC,+Albrecht,+CO+%26+Zimbelman,+MF+2009,+Fraud+Examination,+edition+edn,+South-Western,+Mason,+USA.&hl=en&sa=X&ved=0ahUKEwjfqPC7g7DbAhUC3Y8KHRaLCvEQ6AEILjAB#v=onepage&q&f=false","edition":"5"},{"key":"e_1_3_2_1_6_1","volume-title":"Systems Failure Analysis (retrieved on 31st","author":"Berk Joseph H","year":"2018","unstructured":"Berk , Joseph H . ( 2018 ). Systems Failure Analysis (retrieved on 31st May 2018 from http:\/\/www.jhberkandassociates.com\/systems_failure_analysis.htm Berk, Joseph H. (2018). Systems Failure Analysis (retrieved on 31st May 2018 from http:\/\/www.jhberkandassociates.com\/systems_failure_analysis.htm"},{"key":"e_1_3_2_1_7_1","volume-title":"Cyber Security","author":"Maurya Santosh","year":"2016","unstructured":"Maurya , Santosh Kumar; and Bharati , Nagendra Prata ( 2016 ). Cyber Security ; Issue and Challenges in E-Commerce. Vol: 5, Issue : 1, pp: 191--193 Maurya, Santosh Kumar; and Bharati, Nagendra Prata (2016). Cyber Security; Issue and Challenges in E-Commerce. Vol: 5, Issue: 1, pp: 191--193"},{"doi-asserted-by":"publisher","key":"e_1_3_2_1_8_1","DOI":"10.1080\/07366980903132740"},{"key":"e_1_3_2_1_9_1","volume-title":"A Taxonomy of E-Commerce Risks and Failures. Retrieved on 31st","author":"Vilangadu Giridharan Vijayaraghavan","year":"2003","unstructured":"Vilangadu , Giridharan Vijayaraghavan . ( 2003 ). A Taxonomy of E-Commerce Risks and Failures. Retrieved on 31st May 2018 from http:\/\/www.testingeducation.org\/a\/tecrf.pdf. Vilangadu, Giridharan Vijayaraghavan. (2003). A Taxonomy of E-Commerce Risks and Failures. Retrieved on 31st May 2018 from http:\/\/www.testingeducation.org\/a\/tecrf.pdf."},{"key":"e_1_3_2_1_10_1","volume-title":"What Goes into 24\/7 IT Support and Monitoring for E-Commerce Websites retrieved on 18th","author":"Emitel During Two","year":"2018","unstructured":"Emitel .com (26th July 2017) 'Amazon lost $3.48m in 2007 During Two Hours of Downtime' : What Goes into 24\/7 IT Support and Monitoring for E-Commerce Websites retrieved on 18th April 2018 from https:\/\/www.embitel.com\/blog\/E-Commerce-blog\/what-goes-into-24-7-it-support-and-monitoring-for-E-Commerce-websites Emitel.com (26th July 2017) 'Amazon lost $3.48m in 2007 During Two Hours of Downtime': What Goes into 24\/7 IT Support and Monitoring for E-Commerce Websites retrieved on 18th April 2018 from https:\/\/www.embitel.com\/blog\/E-Commerce-blog\/what-goes-into-24-7-it-support-and-monitoring-for-E-Commerce-websites"},{"key":"e_1_3_2_1_11_1","volume-title":"Downtime for the World's Top-50 E-Commerce Websites, (21st","author":"Pingdom Report","year":"2016","unstructured":"Pingdom Report ( 2016 ). Downtime for the World's Top-50 E-Commerce Websites, (21st October 2016) retrieved on 24th April 2018 from https:\/\/medium.com\/pingdom\/downtime-for-the-worlds-top-50-e-commerce-websites-d6d4865deb0 Pingdom Report (2016). Downtime for the World's Top-50 E-Commerce Websites, (21st October 2016) retrieved on 24th April 2018 from https:\/\/medium.com\/pingdom\/downtime-for-the-worlds-top-50-e-commerce-websites-d6d4865deb0"},{"volume-title":"Vendor cheats Flipkart of Rs 1.5 lakh. Retrieved on 18th","year":"2018","unstructured":"The Times of India (November 17th, 2015). Vendor cheats Flipkart of Rs 1.5 lakh. Retrieved on 18th April 2018 from https:\/\/timesofindia.indiatimes.com\/city\/bengaluru\/Vendor-cheats-Flipkart-of-Rs-1-5-lakh\/articleshow\/49812233.cms The Times of India (November 17th, 2015). Vendor cheats Flipkart of Rs 1.5 lakh. Retrieved on 18th April 2018 from https:\/\/timesofindia.indiatimes.com\/city\/bengaluru\/Vendor-cheats-Flipkart-of-Rs-1-5-lakh\/articleshow\/49812233.cms","key":"e_1_3_2_1_12_1"},{"volume-title":"Your on-site search sucks","year":"2018","unstructured":"E-commerce &amp; B2B ( 2018 ). Your on-site search sucks ; therefore, you should fix it (2018), retrieved on 24th April 2018 from https:\/\/E-Commerceandb2b.com\/on-site-search-sucks-why-fix-it\/ E-commerce &amp; B2B (2018). Your on-site search sucks; therefore, you should fix it (2018), retrieved on 24th April 2018 from https:\/\/E-Commerceandb2b.com\/on-site-search-sucks-why-fix-it\/","key":"e_1_3_2_1_13_1"},{"key":"e_1_3_2_1_14_1","volume-title":"A Review on E-Commerce Attacks (4th","author":"Priya J.","year":"2016","unstructured":"R. Priya , J. Jayanthi , P. Manjamadevy , A Review on E-Commerce Attacks (4th April 2016 ) published under International Journal of Innovative Research in Computer and Communication Engineering . R. Priya, J.Jayanthi, P. Manjamadevy, A Review on E-Commerce Attacks (4th April 2016) published under International Journal of Innovative Research in Computer and Communication Engineering."},{"key":"e_1_3_2_1_15_1","volume-title":"Why companies should invest in the customer experience. Retrieved on 18th","author":"Zendesk Blog","year":"2018","unstructured":"Zendesk Blog ( 2018 ). Why companies should invest in the customer experience. Retrieved on 18th April 2018 from https:\/\/www.zendesk.com\/resources\/why-companies-should-invest-in-the-customer-experience\/ Zendesk Blog (2018). Why companies should invest in the customer experience. Retrieved on 18th April 2018 from https:\/\/www.zendesk.com\/resources\/why-companies-should-invest-in-the-customer-experience\/"},{"volume-title":"A survey of customer service from mid-size companies. Published by Dimensional Research retrieved on 24th","year":"2018","unstructured":"Zendesk Blog (April 2013) Customer service and business results : A survey of customer service from mid-size companies. Published by Dimensional Research retrieved on 24th April 2018 from https:\/\/d16cvnquvjw7pr.cloudfront.net\/resources\/whitepapers\/Zendesk_WP_Customer_Service_and_Business_Results.pdf Zendesk Blog (April 2013) Customer service and business results: A survey of customer service from mid-size companies. Published by Dimensional Research retrieved on 24th April 2018 from https:\/\/d16cvnquvjw7pr.cloudfront.net\/resources\/whitepapers\/Zendesk_WP_Customer_Service_and_Business_Results.pdf","key":"e_1_3_2_1_16_1"},{"key":"e_1_3_2_1_17_1","volume-title":"To ask eBay Users to Change Passwords. Retrieved on 25th","author":"eBay Inc. (May 21st, 2014).","year":"2018","unstructured":"eBay Inc. (May 21st, 2014). To ask eBay Users to Change Passwords. Retrieved on 25th April 2018 from https:\/\/www.ebayinc.com\/stories\/news\/ebay-inc-ask-ebay-users-change-passwords\/ eBay Inc. (May 21st, 2014). To ask eBay Users to Change Passwords. Retrieved on 25th April 2018 from https:\/\/www.ebayinc.com\/stories\/news\/ebay-inc-ask-ebay-users-change-passwords\/"},{"key":"e_1_3_2_1_18_1","volume-title":"People Broke Into My Starbucks App And Charged Me $100, retrieved on 25th","author":"Wong Venessa","year":"2018","unstructured":"Wong , Venessa . (4th May 2017) , People Broke Into My Starbucks App And Charged Me $100, retrieved on 25th April 2018 from https:\/\/www.buzzfeed.com\/venessawong\/my-starbucks-app-was-hacked-for-100-dollars?utm_term=.iuAqEQz8qZ#.blKxw5JaxM Wong, Venessa. (4th May 2017), People Broke Into My Starbucks App And Charged Me $100, retrieved on 25th April 2018 from https:\/\/www.buzzfeed.com\/venessawong\/my-starbucks-app-was-hacked-for-100-dollars?utm_term=.iuAqEQz8qZ#.blKxw5JaxM"},{"key":"e_1_3_2_1_19_1","volume-title":"retrieved on 25th","author":"Christensen Brett M","year":"2018","unstructured":"Christensen , Brett M . , (February 9, 2015) Phishing Scam - eBay ' Registration Suspension' Email , retrieved on 25th April 2018 from http:\/\/www.hoax-slayer.com\/ebay-registration-suspension-phishing-scam.shtml Christensen, Brett M., (February 9, 2015) Phishing Scam - eBay 'Registration Suspension' Email, retrieved on 25th April 2018 from http:\/\/www.hoax-slayer.com\/ebay-registration-suspension-phishing-scam.shtml"},{"key":"e_1_3_2_1_20_1","volume-title":"5 Fraud Prevention Essentials for E-Commerce Merchants, retrieved on 30th","author":"Merch Act","year":"2018","unstructured":"Merch Act , (3rd May 2017) , 5 Fraud Prevention Essentials for E-Commerce Merchants, retrieved on 30th April 2018 from https:\/\/www.merchact.com\/5-fraud-prevention-essentials-for-E-Commerce-merchants\/ Merch Act, (3rd May 2017), 5 Fraud Prevention Essentials for E-Commerce Merchants, retrieved on 30th April 2018 from https:\/\/www.merchact.com\/5-fraud-prevention-essentials-for-E-Commerce-merchants\/"},{"key":"e_1_3_2_1_21_1","volume-title":"What you need to know, retrieved on 30th","author":"Seth Rosenblatt Jason Cipriani","year":"2018","unstructured":"Seth Rosenblatt , Jason Cipriani , (15th June 2015) Two-factor authentication : What you need to know, retrieved on 30th April 2018 from https:\/\/www.cnet.com\/news\/two-factor-authentication-what-you-need-to-know-faq\/ Seth Rosenblatt, Jason Cipriani, (15th June 2015) Two-factor authentication: What you need to know, retrieved on 30th April 2018 from https:\/\/www.cnet.com\/news\/two-factor-authentication-what-you-need-to-know-faq\/"},{"key":"e_1_3_2_1_22_1","volume-title":"6 Ways to Dramatically Boost E-Commerce Security, retrieved on 30th","author":"Wright Kirk","year":"2018","unstructured":"Wright , Kirk . (April 6th, 2018). 6 Ways to Dramatically Boost E-Commerce Security, retrieved on 30th April 2018 from https:\/\/www.onr.com\/blog\/E-Commerce-security\/ Wright, Kirk. (April 6th, 2018). 6 Ways to Dramatically Boost E-Commerce Security, retrieved on 30th April 2018 from https:\/\/www.onr.com\/blog\/E-Commerce-security\/"},{"unstructured":"The Nilson Report (October 2016) retrieved on 18th April 2018 from https:\/\/nilsonreport.com\/upload\/content_promo\/The_Nilson_Report_10-17-2016.pdf  The Nilson Report (October 2016) retrieved on 18th April 2018 from https:\/\/nilsonreport.com\/upload\/content_promo\/The_Nilson_Report_10-17-2016.pdf","key":"e_1_3_2_1_23_1"},{"key":"e_1_3_2_1_24_1","volume-title":"retrieved on 18th","author":"About Credit Card Fraud","year":"2018","unstructured":"Buonaguidi Bruno (11th July 2017) All You Need to Know About Credit Card Fraud , retrieved on 18th April 2018 from https:\/\/thewire.in\/banking\/need-know-credit-card-fraud Buonaguidi Bruno (11th July 2017) All You Need to Know About Credit Card Fraud, retrieved on 18th April 2018 from https:\/\/thewire.in\/banking\/need-know-credit-card-fraud"},{"key":"e_1_3_2_1_25_1","volume-title":"Trends in e-commerce &amp","author":"Research","year":"2017","unstructured":"EKN Research ( 2017 ). Trends in e-commerce &amp ; digital fraud: Mitigating the risks. Published by EKN and Radial EKN Research (2017). Trends in e-commerce &amp; digital fraud: Mitigating the risks. Published by EKN and Radial"},{"key":"e_1_3_2_1_26_1","volume-title":"How scammers use eBay as a personal ATM, retrieved on 25th","author":"Krebs Brian","year":"2018","unstructured":"Krebs , Brian . (November 4th, 2015). How scammers use eBay as a personal ATM, retrieved on 25th April 2018 from https:\/\/www.smh.com.au\/technology\/how-scammers-use-ebay-as-a-personal-atm-20151104-gkq3aq.html Krebs, Brian. (November 4th, 2015). How scammers use eBay as a personal ATM, retrieved on 25th April 2018 from https:\/\/www.smh.com.au\/technology\/how-scammers-use-ebay-as-a-personal-atm-20151104-gkq3aq.html"},{"key":"e_1_3_2_1_27_1","volume-title":"Understanding Credit Card Frauds-Whitepaper, retrieved on 30th","author":"Bhatla Tej Paul","year":"2018","unstructured":"Bhatla , Tej Paul . Prabhu , Vikram . Dua , Amit . (June 2003) , Understanding Credit Card Frauds-Whitepaper, retrieved on 30th April 2018 from http:\/\/citeseerx.ist.psu.edu\/viewdoc\/download?doi=10.1.1.431.7770&rep=rep1&type=pdf Bhatla, Tej Paul. Prabhu, Vikram. Dua, Amit. (June 2003), Understanding Credit Card Frauds-Whitepaper, retrieved on 30th April 2018 from http:\/\/citeseerx.ist.psu.edu\/viewdoc\/download?doi=10.1.1.431.7770&rep=rep1&type=pdf"},{"key":"e_1_3_2_1_28_1","volume-title":"Malicious software (malware): A security threat to the Internet Economy-Ministerial background report. Retrieved on 18th","author":"Report","year":"2008","unstructured":"OECD\/OCDE Report ( 2008 ). Malicious software (malware): A security threat to the Internet Economy-Ministerial background report. Retrieved on 18th April 2018 from http:\/\/www.oecd.org\/sti\/40724457.pdf OECD\/OCDE Report (2008). Malicious software (malware): A security threat to the Internet Economy-Ministerial background report. Retrieved on 18th April 2018 from http:\/\/www.oecd.org\/sti\/40724457.pdf"},{"key":"e_1_3_2_1_29_1","volume-title":"The Impact of Online Journey Hijacking on E-Commerce Q4 Sales in the U.S, (2017) retrieved 30th","author":"Total Bank Blog","year":"2018","unstructured":"Total Bank Blog ( 2018 ) The Impact of Online Journey Hijacking on E-Commerce Q4 Sales in the U.S, (2017) retrieved 30th April 2018 from https:\/\/www.namogoo.com\/wp_holidayreport2017_ty\/ Total Bank Blog (2018) The Impact of Online Journey Hijacking on E-Commerce Q4 Sales in the U.S, (2017) retrieved 30th April 2018 from https:\/\/www.namogoo.com\/wp_holidayreport2017_ty\/"},{"key":"e_1_3_2_1_30_1","volume-title":"Spyware, Spam, Phishing, Pharming, etc., retrieved on 18th","author":"Total Bank Blog","year":"2018","unstructured":"Total Bank Blog ( 2018 ). What Is Malware , Spyware, Spam, Phishing, Pharming, etc., retrieved on 18th April 2018 from https:\/\/www.totalbank.com\/what-is-malware--spyware. Total Bank Blog (2018). What Is Malware, Spyware, Spam, Phishing, Pharming, etc., retrieved on 18th April 2018 from https:\/\/www.totalbank.com\/what-is-malware--spyware."},{"unstructured":"Trends in e-commerce &amp; digital fraud: Mitigating the risks (2017) Published by EKN and Radial  Trends in e-commerce &amp; digital fraud: Mitigating the risks (2017) Published by EKN and Radial","key":"e_1_3_2_1_31_1"},{"key":"e_1_3_2_1_32_1","volume-title":"retrieved on 18th","author":"Users'","year":"2018","unstructured":"Broersma Matthew (17th January 2017) Dutch Developer Backdoor Scam 'Affects 20,000 Users' , retrieved on 18th April 2018 from https:\/\/www.silicon.co.uk\/workspace\/dutch-developer-backdoor-scam-users-203234 Broersma Matthew (17th January 2017) Dutch Developer Backdoor Scam 'Affects 20,000 Users', retrieved on 18th April 2018 from https:\/\/www.silicon.co.uk\/workspace\/dutch-developer-backdoor-scam-users-203234"},{"key":"e_1_3_2_1_33_1","volume-title":"retrieved on 19th","author":"Commerce Websites","year":"2018","unstructured":"Elliott Roxana (6th June 2017) Top Security Threats to E- Commerce Websites , retrieved on 19th April 2018 from https:\/\/www.section.io\/blog\/website-security-for-E-Commerce-websites\/ Elliott Roxana (6th June 2017) Top Security Threats to E-Commerce Websites, retrieved on 19th April 2018 from https:\/\/www.section.io\/blog\/website-security-for-E-Commerce-websites\/"},{"volume-title":"eBay Accounts Stolen by Botnet. Retrieved on 29th","year":"2018","unstructured":"SPAMfighter News (September 14th, 2007). eBay Accounts Stolen by Botnet. Retrieved on 29th April 2018 from https:\/\/www.spamfighter.com\/News-9044-eBay-Accounts-Stolen-by-Botnet.htm SPAMfighter News (September 14th, 2007). eBay Accounts Stolen by Botnet. Retrieved on 29th April 2018 from https:\/\/www.spamfighter.com\/News-9044-eBay-Accounts-Stolen-by-Botnet.htm","key":"e_1_3_2_1_34_1"},{"key":"e_1_3_2_1_35_1","volume-title":"What is a botnet? Retrieved on 30th","author":"Veracode","year":"2017","unstructured":"Veracode ( 2017 ). What is a botnet? Retrieved on 30th April 2018 from https:\/\/www.veracode.com\/security\/botnet Veracode (2017). What is a botnet? Retrieved on 30th April 2018 from https:\/\/www.veracode.com\/security\/botnet"},{"key":"e_1_3_2_1_36_1","volume-title":"retrieved on 19th","author":"Chemi Katz","year":"2018","unstructured":"Chemi , Katz . (October 13th, 2017) Is Your E- Commerce Site Leaking Revenue , retrieved on 19th April 2018 from http:\/\/www.mytotalretail.com\/article\/is-your-e-commerce-site-leaking-revenue\/ Chemi, Katz. (October 13th, 2017) Is Your E-Commerce Site Leaking Revenue, retrieved on 19th April 2018 from http:\/\/www.mytotalretail.com\/article\/is-your-e-commerce-site-leaking-revenue\/"},{"key":"e_1_3_2_1_37_1","volume-title":"How Asics Combated Online Journey Hijacking, retrieved on 29th","author":"Forte Daniela","year":"2018","unstructured":"Forte , Daniela . (26th February 2018). How Asics Combated Online Journey Hijacking, retrieved on 29th April 2018 from http:\/\/multichannelmerchant.com\/E-Commerce\/asics-combated-online-journey-hijacking\/ Forte, Daniela. (26th February 2018). How Asics Combated Online Journey Hijacking, retrieved on 29th April 2018 from http:\/\/multichannelmerchant.com\/E-Commerce\/asics-combated-online-journey-hijacking\/"},{"key":"e_1_3_2_1_38_1","volume-title":"Customer Journey Hijacking Prevention: What You Need to Know, retrieved on 30th","author":"Greenshpan Ohad","year":"2018","unstructured":"Greenshpan , Ohad . (February 15th 2018) Google Chrome's Ad Blocker Vs . Customer Journey Hijacking Prevention: What You Need to Know, retrieved on 30th April 2018 from https:\/\/www.namogoo.com\/blog\/google-chromes-ad-blocker-vs-customer-journey-hijacking\/ Greenshpan, Ohad.(February 15th 2018) Google Chrome's Ad Blocker Vs. Customer Journey Hijacking Prevention: What You Need to Know, retrieved on 30th April 2018 from https:\/\/www.namogoo.com\/blog\/google-chromes-ad-blocker-vs-customer-journey-hijacking\/"},{"key":"e_1_3_2_1_39_1","volume-title":"Revenue Assurance. Retrieved on 27th","author":"Deloitte","year":"2017","unstructured":"Deloitte ( 2017 ). Revenue Assurance. Retrieved on 27th January 2017 from https:\/\/www2.deloitte.com\/content\/dam\/Deloitte\/ru\/Documents\/risk\/leaflet_enterprise_en.pdf Deloitte (2017). Revenue Assurance. Retrieved on 27th January 2017 from https:\/\/www2.deloitte.com\/content\/dam\/Deloitte\/ru\/Documents\/risk\/leaflet_enterprise_en.pdf"},{"unstructured":"https:\/\/www.aciworldwide.com\/news-and-events\/press-releases\/2017\/january\/global-fraud-attemptsincreased-by-31-during-holiday-shopping-season  https:\/\/www.aciworldwide.com\/news-and-events\/press-releases\/2017\/january\/global-fraud-attemptsincreased-by-31-during-holiday-shopping-season","key":"e_1_3_2_1_40_1"}],"event":{"sponsor":["Wilfrid Laurier University Wilfrid Laurier University"],"acronym":"ICEME 2018","name":"ICEME 2018: 2018 9th International Conference on E-business, Management and Economics","location":"Waterloo ON Canada"},"container-title":["Proceedings of the 2018 9th International Conference on E-business, Management and Economics"],"original-title":[],"link":[{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3271972.3271981","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/dl.acm.org\/doi\/pdf\/10.1145\/3271972.3271981","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,6,18]],"date-time":"2025-06-18T21:25:32Z","timestamp":1750281932000},"score":1,"resource":{"primary":{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3271972.3271981"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2018,8,2]]},"references-count":40,"alternative-id":["10.1145\/3271972.3271981","10.1145\/3271972"],"URL":"https:\/\/doi.org\/10.1145\/3271972.3271981","relation":{},"subject":[],"published":{"date-parts":[[2018,8,2]]},"assertion":[{"value":"2018-08-02","order":2,"name":"published","label":"Published","group":{"name":"publication_history","label":"Publication History"}}]}}