{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,6,18]],"date-time":"2025-06-18T00:10:10Z","timestamp":1750205410878,"version":"3.41.0"},"publisher-location":"New York, NY, USA","reference-count":24,"publisher":"ACM","license":[{"start":{"date-parts":[[2019,3,15]],"date-time":"2019-03-15T00:00:00Z","timestamp":1552608000000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.acm.org\/publications\/policies\/copyright_policy#Background"}],"content-domain":{"domain":["dl.acm.org"],"crossmark-restriction":true},"short-container-title":[],"published-print":{"date-parts":[[2019,3,15]]},"DOI":"10.1145\/3318236.3318258","type":"proceedings-article","created":{"date-parts":[[2019,5,28]],"date-time":"2019-05-28T12:12:23Z","timestamp":1559045543000},"page":"31-36","update-policy":"https:\/\/doi.org\/10.1145\/crossmark-policy","source":"Crossref","is-referenced-by-count":1,"title":["Dialogue System for Service Desk of Complex Software Systems Based on Relational Concept Analysis"],"prefix":"10.1145","author":[{"given":"Artem","family":"Beresnev","sequence":"first","affiliation":[{"name":"ITMO University, Sankt-Petersburg, Russia"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Aleksandr","family":"Zhdankin","sequence":"additional","affiliation":[{"name":"ITMO University, Sankt-Petersburg, Russia"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Artem","family":"Lobantsev","sequence":"additional","affiliation":[{"name":"ITMO University, Sankt-Petersburg, Russia"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Artem","family":"Vasiliev","sequence":"additional","affiliation":[{"name":"ITMO University, Sankt-Petersburg, Russia"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Nikolay","family":"Vedernikov","sequence":"additional","affiliation":[{"name":"ITMO University, Sankt-Petersburg, Russia"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Natalia","family":"Gusarova","sequence":"additional","affiliation":[{"name":"ITMO University, Sankt-Petersburg, Russia"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"320","published-online":{"date-parts":[[2019,3,15]]},"reference":[{"key":"e_1_3_2_1_1_1","unstructured":"ITIL v3 2011 (IT Infrastructure Library v3 2011 Edition).  ITIL v3 2011 (IT Infrastructure Library v3 2011 Edition)."},{"key":"e_1_3_2_1_2_1","volume-title":"Recent Advances and New Frontiers\". arXiv:1711.01731v3 {cs.CL}","author":"Chen H.","year":"2018","unstructured":"H. Chen , X. Liu , D. Yin , and J. Tang \"A Survey on Dialogue Systems : Recent Advances and New Frontiers\". arXiv:1711.01731v3 {cs.CL} 11 Jan 2018 . H. Chen, X. Liu, D.Yin, and J. Tang \"A Survey on Dialogue Systems: Recent Advances and New Frontiers\". arXiv:1711.01731v3 {cs.CL} 11 Jan 2018."},{"key":"e_1_3_2_1_3_1","volume-title":"Proc. Of ICLR 2017","author":"Bordes A.","year":"2017","unstructured":"A. Bordes , Y-L. Boureau , and J. Weston \" Learning end-to-end goal-oriented dialog \". Proc. Of ICLR 2017 . arXiv: 1605.07683v4 {cs.CL} 30 Mar 2017 . A. Bordes, Y-L. Boureau, and J. Weston \"Learning end-to-end goal-oriented dialog\". Proc. Of ICLR 2017. arXiv:1605.07683v4 {cs.CL} 30 Mar 2017."},{"key":"e_1_3_2_1_4_1","volume-title":"The First Financial Narrative Processing Workshop (FNP 2018","author":"Altinok D.","year":"2018","unstructured":"D. Altinok . \"An ontology-based dialogue management system for banking and finance dialogue systems \". The First Financial Narrative Processing Workshop (FNP 2018 ). Miyazaki , 2018 . Pp. 1--9. D. Altinok. \"An ontology-based dialogue management system for banking and finance dialogue systems\". The First Financial Narrative Processing Workshop (FNP 2018). Miyazaki, 2018. Pp. 1--9."},{"key":"e_1_3_2_1_5_1","volume-title":"arXiv:1705.01214v2 {cs.CL}","author":"de Bayser M Gatti","year":"2017","unstructured":"M Gatti de Bayser , P Cavalin , R Souza , A Braz , H Candello , C Pinhanez , and J-P Briot . \" A hybrid architecture for multi-party conversational sys-tems\". arXiv:1705.01214v2 {cs.CL} 4 May 2017 . M Gatti de Bayser, P Cavalin, R Souza, A Braz, H Candello, C Pinhanez, and J-P Briot. \"A hybrid architecture for multi-party conversational sys-tems\". arXiv:1705.01214v2 {cs.CL} 4 May 2017."},{"key":"e_1_3_2_1_6_1","doi-asserted-by":"publisher","DOI":"10.1109\/R10-HTC.2017.8288910"},{"key":"e_1_3_2_1_7_1","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-319-21996-7_2"},{"key":"e_1_3_2_1_8_1","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-319-92108-2_23"},{"issue":"14","key":"e_1_3_2_1_9_1","article-title":"Ontology based chatbot (for e-commerce website)","volume":"179","author":"Vegesna A.","year":"2018","unstructured":"A. Vegesna , P. Jain , D. Porwal . \" Ontology based chatbot (for e-commerce website) \". International Journal of Computer Applications (0975--8887) Volume 179 - No. 14 , January 2018 . A. Vegesna, P. Jain, D. Porwal. \"Ontology based chatbot (for e-commerce website)\". International Journal of Computer Applications (0975--8887) Volume 179 - No.14, January 2018.","journal-title":"International Journal of Computer Applications (0975--8887)"},{"key":"e_1_3_2_1_10_1","volume-title":"Domain Knowledge, and Learning\". arXiv:1704.01320v1 {cs.SE}","author":"Hartmann T.","year":"2017","unstructured":"T. Hartmann , A. Moawad , F. Fouquet , G. Nain , J. Klein , J.-M. Jezequel , and Y. Le Traon . \" Model-Driven Analytics : Connecting Data , Domain Knowledge, and Learning\". arXiv:1704.01320v1 {cs.SE} 5 Apr 2017 . T. Hartmann, A. Moawad, F.Fouquet, G. Nain, J. Klein, J.-M. Jezequel, and Y.Le Traon. \"Model-Driven Analytics: Connecting Data, Domain Knowledge, and Learning\". arXiv:1704.01320v1 {cs.SE} 5 Apr 2017."},{"key":"e_1_3_2_1_11_1","doi-asserted-by":"publisher","DOI":"10.5555\/550737"},{"key":"e_1_3_2_1_12_1","volume-title":"TU Darmstadt","author":"Priss U.","year":"1996","unstructured":"U. Priss . Relational concept analysis: semantic structures in dictionaries and lexical databases Dissertation , TU Darmstadt . Shaker Verlag , Aachen . 1996 . U. Priss. Relational concept analysis: semantic structures in dictionaries and lexical databases Dissertation, TU Darmstadt. Shaker Verlag, Aachen. 1996."},{"key":"e_1_3_2_1_13_1","volume-title":"Int. Joint Conf. SOCO'17-CISIS'17-ICEUTE'17 Leon, Spain","author":"Griol D.","year":"2017","unstructured":"D. Griol , A. Sanchis , and J. M. Molina . \" A Data-Driven Approach to Dialog Structure Modeling \". Int. Joint Conf. SOCO'17-CISIS'17-ICEUTE'17 Leon, Spain , September 6-8, 2017 , Proceedings, Advances in Intelligent Systems and Computing 649. D. Griol, A. Sanchis, and J. M. Molina. \"A Data-Driven Approach to Dialog Structure Modeling\". Int. Joint Conf. SOCO'17-CISIS'17-ICEUTE'17 Leon, Spain, September 6-8, 2017, Proceedings, Advances in Intelligent Systems and Computing 649."},{"key":"e_1_3_2_1_14_1","volume-title":"The First Financial Narrative Processing Workshop (FNP 2018","author":"Altinok D.","year":"2018","unstructured":"D. Altinok . \"An ontology-based dialogue management system for banking and finance dialogue systems \". The First Financial Narrative Processing Workshop (FNP 2018 ). Miyazaki , 2018 . Pp. 1--9. D. Altinok. \"An ontology-based dialogue management system for banking and finance dialogue systems\". The First Financial Narrative Processing Workshop (FNP 2018). Miyazaki, 2018. Pp. 1--9."},{"key":"e_1_3_2_1_15_1","doi-asserted-by":"publisher","DOI":"10.1186\/s13326-018-0178-9"},{"key":"e_1_3_2_1_16_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.ipm.2016.02.003"},{"key":"e_1_3_2_1_17_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.eswa.2013.05.009"},{"key":"e_1_3_2_1_18_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.proeng.2014.03.117"},{"key":"e_1_3_2_1_19_1","doi-asserted-by":"publisher","DOI":"10.3390\/e18110399"},{"key":"e_1_3_2_1_20_1","doi-asserted-by":"publisher","DOI":"10.1007\/s10472-011-9257-7"},{"issue":"8","key":"e_1_3_2_1_21_1","article-title":"Concept Similarity and Related Categories in Information Retrieval using Formal Concept Analysis","volume":"41","author":"Dau F.","year":"2012","unstructured":"F. Dau , P.W. Eklund , J. Ducrou . \" Concept Similarity and Related Categories in Information Retrieval using Formal Concept Analysis \". International Journal of General Systems. Vol. 41 ( 8 ). Nov. 2012 F. Dau, P.W. Eklund, J. Ducrou. \"Concept Similarity and Related Categories in Information Retrieval using Formal Concept Analysis\". International Journal of General Systems.Vol. 41(8). Nov. 2012","journal-title":"International Journal of General Systems."},{"key":"e_1_3_2_1_22_1","doi-asserted-by":"publisher","DOI":"10.1007\/s10489-013-0451-7"},{"volume-title":"5th International Conference, ICFCA 2007, Clermont-Ferrand, France, February 12-16, 2007, Proceedings (pp.51--65)","author":"Huchard M.","key":"e_1_3_2_1_23_1","unstructured":"M. Huchard , A. Napoli , M. H. Rouane , and P. Valtchev . \"A proposal for combining formal concept analysis and description logics for mining relational data\". Formal Concept Analysis , 5th International Conference, ICFCA 2007, Clermont-Ferrand, France, February 12-16, 2007, Proceedings (pp.51--65) . M. Huchard, A. Napoli, M. H. Rouane, and P.Valtchev. \"A proposal for combining formal concept analysis and description logics for mining relational data\". Formal Concept Analysis, 5th International Conference, ICFCA 2007, Clermont-Ferrand, France, February 12-16, 2007, Proceedings (pp.51--65)."},{"key":"e_1_3_2_1_24_1","first-page":"1","volume-title":"Text Categorization for Generation of a Historical Shipbuilding Ontology \/\/ Communications in Computer and Information Science -","author":"Artemova","year":"2014","unstructured":"Artemova G., Boyarsky K., Gouzevitch D., Gusarova N., Dobrenko N., Kanevsky E., Petrova D. Text Categorization for Generation of a Historical Shipbuilding Ontology \/\/ Communications in Computer and Information Science - 2014 , Vol. 468 , pp. 1 -- 14 . Artemova G., Boyarsky K., Gouzevitch D., Gusarova N., Dobrenko N., Kanevsky E., Petrova D. Text Categorization for Generation of a Historical Shipbuilding Ontology \/\/ Communications in Computer and Information Science - 2014, Vol. 468, pp. 1--14."}],"event":{"name":"ICGDA 2019: 2019 2nd International Conference on Geoinformatics and Data Analysis & 2019 2nd International Conference on Software and Services Engineering","sponsor":["Department of Informatics, University of Oslo"],"location":"Prague Czech Republic","acronym":"ICGDA 2019"},"container-title":["Proceedings of the 2019 2nd International Conference on Geoinformatics and Data Analysis"],"original-title":[],"link":[{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3318236.3318258","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/dl.acm.org\/doi\/pdf\/10.1145\/3318236.3318258","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,6,17]],"date-time":"2025-06-17T23:54:40Z","timestamp":1750204480000},"score":1,"resource":{"primary":{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3318236.3318258"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2019,3,15]]},"references-count":24,"alternative-id":["10.1145\/3318236.3318258","10.1145\/3318236"],"URL":"https:\/\/doi.org\/10.1145\/3318236.3318258","relation":{},"subject":[],"published":{"date-parts":[[2019,3,15]]},"assertion":[{"value":"2019-03-15","order":2,"name":"published","label":"Published","group":{"name":"publication_history","label":"Publication History"}}]}}