{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,7,9]],"date-time":"2026-07-09T02:35:16Z","timestamp":1783564516372,"version":"3.55.0"},"reference-count":50,"publisher":"Association for Computing Machinery (ACM)","issue":"4","license":[{"start":{"date-parts":[[2019,9,13]],"date-time":"2019-09-13T00:00:00Z","timestamp":1568332800000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.acm.org\/publications\/policies\/copyright_policy#Background"}],"funder":[{"name":"University of Tulsa, Bellwether (doctoral) Fellowship and Graduate Student Research Program"}],"content-domain":{"domain":["dl.acm.org"],"crossmark-restriction":true},"short-container-title":["ACM Trans. Internet Technol."],"published-print":{"date-parts":[[2019,11,30]]},"abstract":"<jats:p>\n            People use the knowledge acquired from past experiences in assessing the trustworthiness of a trustee. In a time where the agents are being increasingly accepted as\n            <jats:italic>partners<\/jats:italic>\n            in collaborative efforts and activities, it is critical to understand all aspects of human trust development in agent partners. For human-agent virtual ad hoc teams to be effective, humans must be able to trust their agent counterparts. To earn the humans\u2019 trust, agents need to quickly develop an understanding of the expectation of human team members and adapt accordingly. This study empirically investigates the impact of past experience on human trust in and reliance on agent teammates. To do so, we developed a team coordination game, the Game of Trust (GoT), in which two players repeatedly cooperate to complete team tasks without prior assignment of subtasks. The effects of past experience on human trust are evaluated by performing an extensive set of controlled experiments with participants recruited from Amazon Mechanical Turk, a crowdsourcing marketplace. We collect both teamwork performance data as well as surveys to gauge participants\u2019 trust in their agent teammates. The results show that positive (negative) past experience increases (decreases) human trust in agent teammates; lack of past experience leads to higher trust levels compared to positive past experience; positive (negative) past experience facilitates (hinders) reliance on agent teammates; the relationship between trust in and reliance on agent teammates is not always correlated. These findings provide clear and significant evidence of the influence of key factors on human trust in virtual agent teammates and enhance our understanding of the changes in human trust in peer-level agent teammates with respect to past experience.\n          <\/jats:p>","DOI":"10.1145\/3324300","type":"journal-article","created":{"date-parts":[[2019,9,13]],"date-time":"2019-09-13T12:28:56Z","timestamp":1568377736000},"page":"1-22","update-policy":"https:\/\/doi.org\/10.1145\/crossmark-policy","source":"Crossref","is-referenced-by-count":19,"title":["Understanding the Influences of Past Experience on Trust in Human-agent Teamwork"],"prefix":"10.1145","volume":"19","author":[{"given":"Feyza Merve","family":"Hafizo\u011flu","sequence":"first","affiliation":[{"name":"\u0130stanbul \u015eehir University, \u0130stanbul, Turkey"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Sandip","family":"Sen","sequence":"additional","affiliation":[{"name":"The University of Tulsa, Tulsa, Oklahoma, USA"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"320","published-online":{"date-parts":[[2019,9,13]]},"reference":[{"key":"e_1_2_1_1_1","volume-title":"Proceedings of the 25th AAAI Conference on Artificial Intelligence (AAAI\u201911)","author":"Antos Dimitrios","year":"2011"},{"key":"e_1_2_1_2_1","doi-asserted-by":"publisher","DOI":"10.1177\/1046496403256011"},{"key":"e_1_2_1_3_1","doi-asserted-by":"crossref","volume-title":"The Evolution of Cooperation","author":"Axelrod Robert","DOI":"10.1126\/science.7466396"},{"key":"e_1_2_1_4_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijhcs.2011.08.005"},{"key":"e_1_2_1_5_1","volume-title":"Proceedings of the AAAI Conference on Artificial Intelligence. 116--122","author":"Bitan Moshe","year":"2013"},{"key":"e_1_2_1_6_1","doi-asserted-by":"publisher","DOI":"10.1177\/0894439310396186"},{"key":"e_1_2_1_7_1","doi-asserted-by":"publisher","DOI":"10.1186\/s40493-015-0017-1"},{"key":"e_1_2_1_8_1","doi-asserted-by":"publisher","DOI":"10.1002\/9780470519851"},{"key":"e_1_2_1_9_1","unstructured":"E. Chan and P. Vorderer. 2006. Massively multiplayer online games. In Playing Computer Games: Motives Responses and Consequences P. Vorderer and J. Bryant (Eds.). Lawrence Erlbaum Associates Publishers Mahwah NJ 77--88.  E. Chan and P. Vorderer. 2006. Massively multiplayer online games. In Playing Computer Games: Motives Responses and Consequences P. Vorderer and J. Bryant (Eds.). Lawrence Erlbaum Associates Publishers Mahwah NJ 77--88."},{"key":"e_1_2_1_10_1","first-page":"5","article-title":"Impact of signals and experience on trust and trusting behavior. Cyberpsych., Behav","volume":"13","author":"Chen Ying-Hueih","year":"2010","journal-title":"Soc. Netw."},{"key":"e_1_2_1_11_1","volume-title":"Proceedings of the Meeting of the Cognitive Science Society (CogSci\u201914)","author":"de Melo Celso","year":"2014"},{"key":"e_1_2_1_12_1","doi-asserted-by":"publisher","DOI":"10.1037\/e572172013-055"},{"key":"e_1_2_1_13_1","doi-asserted-by":"publisher","DOI":"10.1109\/WI-IAT.2013.115"},{"key":"e_1_2_1_14_1","doi-asserted-by":"publisher","DOI":"10.1037\/0022-3514.88.5.736"},{"key":"e_1_2_1_15_1","doi-asserted-by":"publisher","DOI":"10.1080\/13691180600858606"},{"key":"e_1_2_1_16_1","doi-asserted-by":"publisher","DOI":"10.1016\/S1071-5819(03)00038-7"},{"key":"e_1_2_1_17_1","volume-title":"Proceedings of the 3rd International Joint Conference on Autonomous Agents and Multiagent Systems. IEEE Computer Society","author":"Falcone Rino","year":"2004"},{"key":"e_1_2_1_18_1","doi-asserted-by":"publisher","DOI":"10.1145\/1473018.1473028"},{"key":"e_1_2_1_19_1","doi-asserted-by":"publisher","DOI":"10.1162\/003355399556151"},{"key":"e_1_2_1_20_1","volume-title":"Benamati.","author":"Fuller Mark A.","year":"2007"},{"key":"e_1_2_1_21_1","doi-asserted-by":"publisher","DOI":"10.1145\/1378773.1378804"},{"key":"e_1_2_1_22_1","volume-title":"Proceedings of the HAIDM Workshop at the Autonomous Agents and Multiagent Systems (AAMAS\u201915)","author":"Hafizoglu Feyza Merve","year":"2015"},{"key":"e_1_2_1_23_1","doi-asserted-by":"publisher","DOI":"10.5555\/2343576.2343641"},{"key":"e_1_2_1_24_1","volume-title":"Proceedings of the HAIDM Workshop at the Autonomous Agents and Multiagent Systems (AAMAS\u201914)","author":"Hanna Nader","year":"2014"},{"key":"e_1_2_1_25_1","doi-asserted-by":"publisher","DOI":"10.1177\/0018720816678714"},{"key":"e_1_2_1_26_1","doi-asserted-by":"publisher","DOI":"10.1177\/0018720814547570"},{"key":"e_1_2_1_27_1","doi-asserted-by":"publisher","DOI":"10.5465\/amr.1998.926625"},{"key":"e_1_2_1_28_1","doi-asserted-by":"publisher","DOI":"10.1145\/2441776.2441923"},{"key":"e_1_2_1_29_1","doi-asserted-by":"publisher","DOI":"10.5555\/2017317.2017325"},{"key":"e_1_2_1_30_1","doi-asserted-by":"publisher","DOI":"10.1518\/hfes.46.1.50.30392"},{"key":"e_1_2_1_31_1","doi-asserted-by":"publisher","DOI":"10.1037\/a0017344"},{"key":"e_1_2_1_32_1","doi-asserted-by":"publisher","DOI":"10.1177\/1555343411433844"},{"key":"e_1_2_1_33_1","doi-asserted-by":"publisher","DOI":"10.5465\/amr.1995.9508080335"},{"key":"e_1_2_1_34_1","first-page":"1","article-title":"Affect- and cognition-based trust as foundations for interpersonal cooperation in organizations","volume":"38","author":"McAllister Daniel J.","year":"1995","journal-title":"Acad. Manag. J."},{"key":"e_1_2_1_35_1","doi-asserted-by":"publisher","DOI":"10.1177\/0018720812465081"},{"key":"e_1_2_1_36_1","doi-asserted-by":"publisher","DOI":"10.1145\/1958824.1958945"},{"key":"e_1_2_1_37_1","doi-asserted-by":"publisher","DOI":"10.1207\/s15327108ijap0801_3"},{"key":"e_1_2_1_38_1","volume-title":"Human-Computer Interaction. Users and Contexts of Use","author":"Nothdurft Florian"},{"key":"e_1_2_1_39_1","doi-asserted-by":"publisher","DOI":"10.1145\/2414536.2414604"},{"key":"e_1_2_1_40_1","doi-asserted-by":"publisher","DOI":"10.1080\/00140139.2012.691554"},{"key":"e_1_2_1_41_1","volume-title":"Proceedings of the AAAI Spring Symposium: Trust and Autonomous Systems. 78--83","author":"Robinette Paul"},{"key":"e_1_2_1_42_1","doi-asserted-by":"publisher","DOI":"10.1080\/00140139.2015.1094577"},{"key":"e_1_2_1_43_1","volume-title":"Proceedings of the 12th International Conference on Autonomous Agents and Multiagent Systems. 797--800","author":"Sen Sandip","year":"2013"},{"key":"e_1_2_1_44_1","volume-title":"Proceedings of the International Symposium on Collaborative Technologies and Systems (CTS\u201910)","author":"Stokes C. K."},{"key":"e_1_2_1_45_1","volume-title":"Trust: A Sociological Theory","author":"Sztompka Piotr","year":"1999"},{"key":"e_1_2_1_46_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.chb.2011.08.006"},{"key":"e_1_2_1_47_1","volume-title":"Proceedings of 8th International Conference on Autonomous Agents and Multiagent Systems (AAMAS\u201909)","author":"van Wissen Arlette","year":"2009"},{"key":"e_1_2_1_48_1","doi-asserted-by":"publisher","DOI":"10.1177\/0018720812443825"},{"key":"e_1_2_1_49_1","volume-title":"Proceedings of the HAIDM Workshop at the Autonomous Agents and Multiagent Systems (AAMAS\u201914)","author":"Verberne Frank M. F."},{"key":"e_1_2_1_50_1","doi-asserted-by":"publisher","DOI":"10.1145\/321796.321811"}],"container-title":["ACM Transactions on Internet Technology"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3324300","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/dl.acm.org\/doi\/pdf\/10.1145\/3324300","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,6,17]],"date-time":"2025-06-17T23:54:13Z","timestamp":1750204453000},"score":1,"resource":{"primary":{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3324300"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2019,9,13]]},"references-count":50,"journal-issue":{"issue":"4","published-print":{"date-parts":[[2019,11,30]]}},"alternative-id":["10.1145\/3324300"],"URL":"https:\/\/doi.org\/10.1145\/3324300","relation":{},"ISSN":["1533-5399","1557-6051"],"issn-type":[{"value":"1533-5399","type":"print"},{"value":"1557-6051","type":"electronic"}],"subject":[],"published":{"date-parts":[[2019,9,13]]},"assertion":[{"value":"2018-11-01","order":0,"name":"received","label":"Received","group":{"name":"publication_history","label":"Publication History"}},{"value":"2019-04-01","order":1,"name":"accepted","label":"Accepted","group":{"name":"publication_history","label":"Publication History"}},{"value":"2019-09-13","order":2,"name":"published","label":"Published","group":{"name":"publication_history","label":"Publication History"}}]}}