{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,6,4]],"date-time":"2026-06-04T18:43:07Z","timestamp":1780598587048,"version":"3.54.1"},"publisher-location":"New York, NY, USA","reference-count":89,"publisher":"ACM","license":[{"start":{"date-parts":[[2019,6,18]],"date-time":"2019-06-18T00:00:00Z","timestamp":1560816000000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.acm.org\/publications\/policies\/copyright_policy#Background"}],"content-domain":{"domain":["dl.acm.org"],"crossmark-restriction":true},"short-container-title":[],"published-print":{"date-parts":[[2019,6,18]]},"DOI":"10.1145\/3325112.3325232","type":"proceedings-article","created":{"date-parts":[[2019,6,14]],"date-time":"2019-06-14T12:42:33Z","timestamp":1560516153000},"page":"123-132","update-policy":"https:\/\/doi.org\/10.1145\/crossmark-policy","source":"Crossref","is-referenced-by-count":25,"title":["Co-production of Public Service and Information Technology"],"prefix":"10.1145","author":[{"given":"Qianli","family":"Yuan","sequence":"first","affiliation":[{"name":"University at Albany. SUNY"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"320","published-online":{"date-parts":[[2019,6,18]]},"reference":[{"key":"e_1_3_2_1_1_1","volume-title":"Engaging Public Sector Clients: From Service-Delivery to Co-Production","author":"Alford J.","unstructured":"Alford, J. 2009. Engaging Public Sector Clients: From Service-Delivery to Co-Production. Springer."},{"key":"e_1_3_2_1_2_1","doi-asserted-by":"publisher","DOI":"10.1080\/14719037.2013.806578"},{"key":"e_1_3_2_1_3_1","doi-asserted-by":"publisher","DOI":"10.1126\/science.aal4321"},{"key":"e_1_3_2_1_4_1","doi-asserted-by":"publisher","DOI":"10.1089\/big.2013.0027"},{"key":"e_1_3_2_1_5_1","volume-title":"Proceedings of the 11th Annual International Digital Government Research Conference on Public Administration Online: Challenges and Opportunities","author":"Bertot J.C.","year":"2010","unstructured":"Bertot, J.C. 2010. Crowd-sourcing Transparency: ICTs, Social Media, and Government Transparency Initiatives. Proceedings of the 11th Annual International Digital Government Research Conference on Public Administration Online: Challenges and Opportunities (Puebla, Mexico, 2010), 51\u201358."},{"key":"e_1_3_2_1_6_1","volume-title":"Beyond engagement and participation: User and community coproduction of public services. Public administration review. 67, 5","author":"Bovaird T.","year":"2007","unstructured":"Bovaird, T. 2007. Beyond engagement and participation: User and community coproduction of public services. Public administration review. 67, 5 (2007), 846\u2013860."},{"key":"e_1_3_2_1_7_1","doi-asserted-by":"publisher","DOI":"10.1007\/s11266-012-9309-6"},{"key":"e_1_3_2_1_8_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.amepre.2013.10.016"},{"key":"e_1_3_2_1_9_1","doi-asserted-by":"publisher","DOI":"10.1177\/1473095209104824"},{"key":"e_1_3_2_1_10_1","doi-asserted-by":"crossref","unstructured":"Brandsen T. 2018. Co-Creation and Co-Production in Public Services. Co-Production and Co-Creation: Engaging Citizens in Public Services. 6.","DOI":"10.4324\/9781315204956"},{"key":"e_1_3_2_1_11_1","doi-asserted-by":"crossref","unstructured":"Brandsen T. and Honingh M. 2018. Definitions of Co-Production and Co-Creation. Co-Production and Co-Creation: Engaging Citizens in Public Services. 9.","DOI":"10.4324\/9781315204956-2"},{"key":"e_1_3_2_1_12_1","doi-asserted-by":"publisher","DOI":"10.1111\/puar.12465"},{"key":"e_1_3_2_1_13_1","doi-asserted-by":"publisher","DOI":"10.2307\/975300"},{"key":"e_1_3_2_1_14_1","doi-asserted-by":"publisher","DOI":"10.1007\/s10708-018-9845-8"},{"key":"e_1_3_2_1_15_1","volume-title":"Service Self-Provision and the State 2.0. Network, Smart and Open","author":"Castelnovo W.","unstructured":"Castelnovo, W. 2018. Citizens Coproduction, Service Self-Provision and the State 2.0. Network, Smart and Open. Springer, Cham. 109\u2013125."},{"key":"e_1_3_2_1_16_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.giq.2013.05.021"},{"key":"e_1_3_2_1_17_1","doi-asserted-by":"publisher","DOI":"10.1109\/MCOM.2016.7509387"},{"key":"e_1_3_2_1_18_1","doi-asserted-by":"publisher","DOI":"10.3233\/IP-2010-0205"},{"key":"e_1_3_2_1_19_1","first-page":"4","article-title":"A Framework for Using Crowdsourcing in Government","volume":"3","author":"Clark B.Y.","year":"2016","unstructured":"Clark, B.Y. 2016. A Framework for Using Crowdsourcing in Government. International Journal of Public Administration in the Digital Age (IJPADA). 3, 4 (Oct. 2016), 57\u201375.","journal-title":"International Journal of Public Administration in the Digital Age (IJPADA)."},{"key":"e_1_3_2_1_20_1","unstructured":"Clark B.Y. and Brudney J. 2017. Citizen Representation in City Government-Driven Crowdsourcing. Technical Report #ID 2473543. Social Science Research Network."},{"key":"e_1_3_2_1_21_1","doi-asserted-by":"crossref","unstructured":"Clark B.Y. and Shurik M. 2014. Do 311 Systems Shape Citizen Satisfaction with Local Government?. Technical Report #ID 2491034. Social Science Research Network.","DOI":"10.2139\/ssrn.2491034"},{"key":"e_1_3_2_1_22_1","volume-title":"Empowering Citizens with Open Data by Urban Hackathons. 2017 Conference for E-Democracy and Open Government (CeDEM) (May","author":"Concilio G.","year":"2017","unstructured":"Concilio, G. 2017. Empowering Citizens with Open Data by Urban Hackathons. 2017 Conference for E-Democracy and Open Government (CeDEM) (May 2017), 125\u2013134."},{"key":"e_1_3_2_1_23_1","doi-asserted-by":"crossref","first-page":"2","DOI":"10.3233\/IP-170061","article-title":"ICTs and value creation in public sector: Manufacturing logic vs service logic","volume":"23","author":"Cordella A.","year":"2018","unstructured":"Cordella, A. and Paletti, A. 2018. ICTs and value creation in public sector: Manufacturing logic vs service logic. Information Polity: The International Journal of Government & Democracy in the Information Age. 23, 2 (Apr. 2018), 125\u2013141.","journal-title":"Information Polity: The International Journal of Government & Democracy in the Information Age."},{"key":"e_1_3_2_1_24_1","volume-title":"State of the Art and Privacy Aspects","author":"Crowdsensing","year":"2014","unstructured":"Crowdsensing: State of the Art and Privacy Aspects: 2014. https:\/\/resources.infosecinstitute.com\/crowdsensing-state-art-privacy-aspects\/. Accessed: 2019-03-22."},{"key":"e_1_3_2_1_25_1","doi-asserted-by":"publisher","DOI":"10.1007\/s10606-014-9208-z"},{"key":"e_1_3_2_1_26_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.giq.2016.01.003"},{"key":"e_1_3_2_1_27_1","doi-asserted-by":"publisher","DOI":"10.1080\/10630732.2014.954898"},{"key":"e_1_3_2_1_29_1","doi-asserted-by":"publisher","DOI":"10.1108\/IJPCC-03-2017-0026"},{"key":"e_1_3_2_1_30_1","doi-asserted-by":"publisher","DOI":"10.1108\/RMJ-11-2016-0041"},{"key":"e_1_3_2_1_31_1","doi-asserted-by":"publisher","DOI":"10.4018\/IJEPR.2018070105"},{"key":"e_1_3_2_1_32_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.giq.2016.09.002"},{"key":"e_1_3_2_1_33_1","doi-asserted-by":"publisher","DOI":"10.1111\/j.1540-6210.2011.02226.x"},{"key":"e_1_3_2_1_34_1","first-page":"9","article-title":"Networked Co-Production of 311 Services: Investigating the Use of Twitter in Five U.","volume":"41","author":"Gao X.","year":"2018","unstructured":"Gao, X. 2018. Networked Co-Production of 311 Services: Investigating the Use of Twitter in Five U.S. Cities. International Journal of Public Administration. 41, 9 (Jul. 2018), 712\u2013724.","journal-title":"S. Cities. International Journal of Public Administration."},{"key":"e_1_3_2_1_35_1","volume-title":"Crowdsourcing accountability: ICT for service delivery. World Development. 112, (Dec","author":"Grossman G.","year":"2018","unstructured":"Grossman, G. 2018. Crowdsourcing accountability: ICT for service delivery. World Development. 112, (Dec. 2018), 74\u201387."},{"key":"e_1_3_2_1_36_1","doi-asserted-by":"publisher","DOI":"10.7441\/joc.2018.02.06"},{"key":"e_1_3_2_1_37_1","doi-asserted-by":"publisher","DOI":"10.4018\/IJKSR.2016070101"},{"key":"e_1_3_2_1_38_1","unstructured":"Heinzelman J. and Waters C. 2010. Crowdsourcing Crisis Information in Disaster- Affected Haiti. (2010) 16."},{"key":"e_1_3_2_1_39_1","first-page":"67","article-title":"Citizensourcing: Applying the concept of open innovation to the public sector","volume":"4","author":"Hilgers D.","year":"2010","unstructured":"Hilgers, D. and Ihl, C. 2010. Citizensourcing: Applying the concept of open innovation to the public sector. International Journal of Public Participation. 4, 1 (2010), 67\u201388.","journal-title":"International Journal of Public Participation."},{"key":"e_1_3_2_1_40_1","volume-title":"Citizens","author":"Holmes B.","year":"2011","unstructured":"Holmes, B. 2011. Citizens\u2019 engagement in policymaking and the design of public services. (2011), 64."},{"key":"e_1_3_2_1_41_1","doi-asserted-by":"publisher","DOI":"10.1111\/ropr.12074"},{"key":"e_1_3_2_1_42_1","doi-asserted-by":"publisher","DOI":"10.1080\/02697459.2015.1104203"},{"key":"e_1_3_2_1_43_1","doi-asserted-by":"publisher","DOI":"10.1080\/03003930.2014.937001"},{"key":"e_1_3_2_1_44_1","doi-asserted-by":"publisher","DOI":"10.1108\/00251741211194921"},{"key":"e_1_3_2_1_45_1","volume-title":"The Increasing Role of Digital Technologies in Co-Production and Co-Creation. Co-Production and Co-Creation\u202f: Engaging Citizens in Public Services","author":"Lember V.","unstructured":"Lember, V. 2018. The Increasing Role of Digital Technologies in Co-Production and Co-Creation. Co-Production and Co-Creation\u202f: Engaging Citizens in Public Services. Routledge. 115\u2013127."},{"key":"e_1_3_2_1_46_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.giq.2012.06.003"},{"key":"e_1_3_2_1_47_1","doi-asserted-by":"publisher","DOI":"10.3233\/IP-170411"},{"key":"e_1_3_2_1_48_1","doi-asserted-by":"publisher","DOI":"10.1111\/puar.12808"},{"key":"e_1_3_2_1_49_1","doi-asserted-by":"crossref","unstructured":"Loeffler E. and Bovaird T. 2018. Assessing the Effect of Co-Production on Outcomes Service Quality and Efficiency. Co-Production and Co-Creation\u202f: Engaging Citizens in Public Services. Routledge. 269\u2013280.","DOI":"10.4324\/9781315204956-43"},{"key":"e_1_3_2_1_50_1","doi-asserted-by":"crossref","unstructured":"Loeffler E. and Bovaird T. 2016. User and Community Co-Production of Public Services: What Does the Evidence Tell Us? International Journal of Public Administration. (Nov. 2016) 1\u201314.","DOI":"10.1080\/01900692.2016.1250559"},{"key":"e_1_3_2_1_51_1","doi-asserted-by":"crossref","unstructured":"Loukis E. and Charalabidis Y. 2015. Active and Passive Crowdsourcing in Government. Policy Practice and Digital Science. Springer Cham. 261\u2013289.","DOI":"10.1007\/978-3-319-12784-2_12"},{"key":"e_1_3_2_1_52_1","volume-title":"Open Government Data Driven Co-creation: Moving Towards Citizen-Government Collaboration. Electronic Government","author":"McBride K.","year":"2018","unstructured":"McBride, K. 2018. Open Government Data Driven Co-creation: Moving Towards Citizen-Government Collaboration. Electronic Government (2018), 184\u2013195."},{"key":"e_1_3_2_1_53_1","doi-asserted-by":"publisher","DOI":"10.3233\/IP-160385"},{"key":"e_1_3_2_1_54_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.giq.2012.02.010"},{"key":"e_1_3_2_1_55_1","doi-asserted-by":"publisher","DOI":"10.1108\/IJPSM-01-2016-0001"},{"key":"e_1_3_2_1_56_1","doi-asserted-by":"publisher","DOI":"10.1007\/s11266-012-9311-z"},{"key":"e_1_3_2_1_57_1","doi-asserted-by":"publisher","DOI":"10.1177\/0275074012455843"},{"key":"e_1_3_2_1_58_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.giq.2015.09.004"},{"key":"e_1_3_2_1_59_1","doi-asserted-by":"publisher","DOI":"10.1177\/0894439314560851"},{"key":"e_1_3_2_1_60_1","doi-asserted-by":"publisher","DOI":"10.1109\/HICSS.2014.262"},{"key":"e_1_3_2_1_61_1","doi-asserted-by":"publisher","DOI":"10.1111\/puar.12141"},{"key":"e_1_3_2_1_62_1","first-page":"0","article-title":"Evolution of co-production in the information age: crowdsourcing as a model of web-based co-production in Korea","volume":"0","author":"Moon M.J.","year":"2017","unstructured":"Moon, M.J. 2017. Evolution of co-production in the information age: crowdsourcing as a model of web-based co-production in Korea. Policy and Society. 0, 0 (Sep. 2017), 1\u201316.","journal-title":"Policy and Society."},{"key":"e_1_3_2_1_63_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.cities.2017.08.018"},{"key":"e_1_3_2_1_64_1","doi-asserted-by":"publisher","DOI":"10.1007\/s10791-012-9203-2"},{"key":"e_1_3_2_1_65_1","doi-asserted-by":"publisher","DOI":"10.1111\/puar.12765"},{"key":"e_1_3_2_1_66_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.giq.2011.07.005"},{"key":"e_1_3_2_1_67_1","volume-title":"Transforming Government through Collaborative Innovation. Public Manager","author":"Nambisan S.","year":"2008","unstructured":"Nambisan, S. 2008. Transforming Government through Collaborative Innovation. Public Manager; Alexandria. 37, 3 (2008), 36\u201341. DOI:https:\/\/search.proquest.com\/openview\/5148b52ec3eea1d569fda380dc4b0cf7\/1?pq-origsite=gscholar&cbl=47605."},{"key":"e_1_3_2_1_68_1","unstructured":"Needham D.C. and Carr S. 2009. Co-production: an emerging evidence base for adult social care transformation. Social Care Institute for Excellence."},{"key":"e_1_3_2_1_69_1","volume-title":"Wiki Government: How Technology Can Make Government Better, Democracy Stronger, and Citizens More Powerful","author":"Noveck B.S.","year":"2009","unstructured":"Noveck, B.S. 2009. Wiki Government: How Technology Can Make Government Better, Democracy Stronger, and Citizens More Powerful. Brookings Institution Press."},{"key":"e_1_3_2_1_70_1","doi-asserted-by":"publisher","DOI":"10.1016\/0305-750X(96)00023-X"},{"key":"e_1_3_2_1_71_1","doi-asserted-by":"publisher","DOI":"10.1080\/10630732.2016.1270047"},{"key":"e_1_3_2_1_72_1","volume-title":"Co-production Through ICT in the Public Sector: When Citizens Reframe the Production of Public Services. Digitally Supported Innovation","author":"Paletti A.","unstructured":"Paletti, A. 2016. Co-production Through ICT in the Public Sector: When Citizens Reframe the Production of Public Services. Digitally Supported Innovation. Springer, Cham. 141\u2013152."},{"key":"e_1_3_2_1_73_1","doi-asserted-by":"publisher","DOI":"10.1007\/s11266-012-9308-7"},{"key":"e_1_3_2_1_74_1","doi-asserted-by":"publisher","DOI":"10.1007\/s10660-015-9183-6"},{"key":"e_1_3_2_1_75_1","doi-asserted-by":"publisher","DOI":"10.1080\/02697459.2015.1054662"},{"key":"e_1_3_2_1_76_1","first-page":"4","article-title":"Unleashing Innovation beyond Organizational Boundaries","volume":"41","author":"Schmidthuber L.","year":"2018","unstructured":"Schmidthuber, L. and Hilgers, D. 2018. Unleashing Innovation beyond Organizational Boundaries: Exploring Citizensourcing Projects. International Journal of Public Administration. 41, 4 (Mar. 2018), 268\u2013283.","journal-title":"Exploring Citizensourcing Projects. International Journal of Public Administration."},{"key":"e_1_3_2_1_77_1","doi-asserted-by":"publisher","DOI":"10.4067\/S0718-18762012000300006"},{"key":"e_1_3_2_1_78_1","first-page":"7","article-title":"Comparing the Quality of Crowdsourced Data Contributed by Expert and Non-Experts","volume":"8","year":"2013","unstructured":"See, L. 2013. Comparing the Quality of Crowdsourced Data Contributed by Expert and Non-Experts. PLOS ONE. 8, 7 (Jul. 2013), e69958.","journal-title":"PLOS ONE."},{"key":"e_1_3_2_1_79_1","doi-asserted-by":"crossref","unstructured":"Sokolov A. and Verevkin A. 2016. Digitalization and Evolution of Civic Engagement: New Ways of Participation in Public Policy. Digital Transformation and Global Society (2016) 269\u2013274.","DOI":"10.1007\/978-3-319-49700-6_25"},{"key":"e_1_3_2_1_80_1","doi-asserted-by":"publisher","DOI":"10.1504\/IJSTM.2017.088945"},{"key":"e_1_3_2_1_81_1","volume-title":"Citizen","author":"Thomas J.C.","unstructured":"Thomas, J.C. 2014. Citizen, Customer, Partner: Engaging the Public in Public Management\u202f: Engaging the Public in Public Management. Routledge."},{"key":"e_1_3_2_1_82_1","volume-title":"Open Data as Enabler of Public Service Co-creation: Exploring the Drivers and Barriers. 2017 Conference for E-Democracy and Open Government (CeDEM) (May","author":"Toots M.","year":"2017","unstructured":"Toots, M. 2017. Open Data as Enabler of Public Service Co-creation: Exploring the Drivers and Barriers. 2017 Conference for E-Democracy and Open Government (CeDEM) (May 2017), 102\u2013112."},{"key":"e_1_3_2_1_83_1","first-page":"134","article-title":"Citizen sourcing in the public interest","volume":"3","author":"Torres L.H.","year":"2007","unstructured":"Torres, L.H. 2007. Citizen sourcing in the public interest. Knowledge Management for Development Journal. 3, 1 (2007), 134\u2013145.","journal-title":"Knowledge Management for Development Journal."},{"key":"e_1_3_2_1_84_1","first-page":"4","article-title":"Co-production and Service Quality","volume":"23","author":"Vamstad J.","year":"2012","unstructured":"Vamstad, J. 2012. Co-production and Service Quality: The Case of Cooperative Childcare in Sweden. VOLUNTAS: International Journal of Voluntary and Nonprofit Organizations. 23, 4 (Dec. 2012), 1173\u20131188.","journal-title":"The Case of Cooperative Childcare in Sweden. VOLUNTAS: International Journal of Voluntary and Nonprofit Organizations."},{"key":"e_1_3_2_1_85_1","doi-asserted-by":"publisher","DOI":"10.1007\/s11266-012-9307-8"},{"key":"e_1_3_2_1_86_1","doi-asserted-by":"publisher","DOI":"10.1080\/14719037.2014.930505"},{"key":"e_1_3_2_1_87_1","doi-asserted-by":"publisher","DOI":"10.3233\/IP-170065"},{"key":"e_1_3_2_1_88_1","doi-asserted-by":"publisher","DOI":"10.2307\/975377"},{"key":"e_1_3_2_1_89_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.giq.2013.04.003"},{"key":"e_1_3_2_1_90_1","doi-asserted-by":"publisher","DOI":"10.1145\/2612733.2612761"}],"event":{"name":"dg.o 2019: 20th Annual International Conference on Digital Government Research","location":"Dubai United Arab Emirates","acronym":"dg.o 2019"},"container-title":["Proceedings of the 20th Annual International Conference on Digital Government Research"],"original-title":[],"link":[{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3325112.3325232","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/dl.acm.org\/doi\/pdf\/10.1145\/3325112.3325232","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,6,17]],"date-time":"2025-06-17T20:47:25Z","timestamp":1750193245000},"score":1,"resource":{"primary":{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3325112.3325232"}},"subtitle":["A Literature Review"],"short-title":[],"issued":{"date-parts":[[2019,6,18]]},"references-count":89,"alternative-id":["10.1145\/3325112.3325232","10.1145\/3325112"],"URL":"https:\/\/doi.org\/10.1145\/3325112.3325232","relation":{},"subject":[],"published":{"date-parts":[[2019,6,18]]},"assertion":[{"value":"2019-06-18","order":2,"name":"published","label":"Published","group":{"name":"publication_history","label":"Publication History"}}]}}