{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,1,16]],"date-time":"2026-01-16T14:15:13Z","timestamp":1768572913176,"version":"3.49.0"},"publisher-location":"New York, NY, USA","reference-count":3,"publisher":"ACM","license":[{"start":{"date-parts":[[2019,7,18]],"date-time":"2019-07-18T00:00:00Z","timestamp":1563408000000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.acm.org\/publications\/policies\/copyright_policy#Background"}],"content-domain":{"domain":["dl.acm.org"],"crossmark-restriction":true},"short-container-title":[],"published-print":{"date-parts":[[2019,7,18]]},"DOI":"10.1145\/3331184.3331408","type":"proceedings-article","created":{"date-parts":[[2019,7,19]],"date-time":"2019-07-19T13:40:26Z","timestamp":1563543626000},"page":"1301-1304","update-policy":"https:\/\/doi.org\/10.1145\/crossmark-policy","source":"Crossref","is-referenced-by-count":0,"title":["AgentBuddy"],"prefix":"10.1145","author":[{"given":"Hrishikesh","family":"Ganu","sequence":"first","affiliation":[{"name":"Intuit, Bangalore, India"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Mithun","family":"Ghosh","sequence":"additional","affiliation":[{"name":"Intuit, Bangalore, India"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Freddy","family":"Jose","sequence":"additional","affiliation":[{"name":"Intuit, Bangalore, India"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Shashi","family":"Roshan","sequence":"additional","affiliation":[{"name":"Intuit, Bangalore, India"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"320","published-online":{"date-parts":[[2019,7,18]]},"reference":[{"key":"e_1_3_2_1_1_1","volume-title":"Practical Evaluation and Optimization of Contextual Bandit Algorithms. CoRR abs\/1802.04064","author":"Bietti Alberto","year":"2018","unstructured":"Alberto Bietti, Alekh Agarwal, and John Langford. 2018. Practical Evaluation and Optimization of Contextual Bandit Algorithms. CoRR abs\/1802.04064 (2018). arXiv:1802.04064 http:\/\/arxiv.org\/abs\/1802.04064"},{"key":"e_1_3_2_1_2_1","doi-asserted-by":"publisher","DOI":"10.5555\/944919.944937"},{"key":"e_1_3_2_1_3_1","doi-asserted-by":"publisher","DOI":"10.1145\/2487575.2488198"}],"event":{"name":"SIGIR '19: The 42nd International ACM SIGIR Conference on Research and Development in Information Retrieval","location":"Paris France","acronym":"SIGIR '19","sponsor":["SIGIR ACM Special Interest Group on Information Retrieval"]},"container-title":["Proceedings of the 42nd International ACM SIGIR Conference on Research and Development in Information Retrieval"],"original-title":[],"link":[{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3331184.3331408","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/dl.acm.org\/doi\/pdf\/10.1145\/3331184.3331408","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2026,1,16]],"date-time":"2026-01-16T00:42:24Z","timestamp":1768524144000},"score":1,"resource":{"primary":{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3331184.3331408"}},"subtitle":["an IR System based on Bandit Algorithms to Reduce Cognitive Load for Customer Care Agents"],"short-title":[],"issued":{"date-parts":[[2019,7,18]]},"references-count":3,"alternative-id":["10.1145\/3331184.3331408","10.1145\/3331184"],"URL":"https:\/\/doi.org\/10.1145\/3331184.3331408","relation":{},"subject":[],"published":{"date-parts":[[2019,7,18]]},"assertion":[{"value":"2019-07-18","order":3,"name":"published","label":"Published","group":{"name":"publication_history","label":"Publication History"}}]}}