{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,13]],"date-time":"2026-04-13T21:51:12Z","timestamp":1776117072794,"version":"3.50.1"},"publisher-location":"New York, NY, USA","reference-count":31,"publisher":"ACM","license":[{"start":{"date-parts":[[2020,4,25]],"date-time":"2020-04-25T00:00:00Z","timestamp":1587772800000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.acm.org\/publications\/policies\/copyright_policy#Background"}],"content-domain":{"domain":["dl.acm.org"],"crossmark-restriction":true},"short-container-title":[],"published-print":{"date-parts":[[2020,4,25]]},"DOI":"10.1145\/3334480.3382805","type":"proceedings-article","created":{"date-parts":[[2020,5,28]],"date-time":"2020-05-28T13:51:35Z","timestamp":1590673895000},"page":"1-9","update-policy":"https:\/\/doi.org\/10.1145\/crossmark-policy","source":"Crossref","is-referenced-by-count":33,"title":["A Conversational Agent to Improve Response Quality in Course Evaluations"],"prefix":"10.1145","author":[{"given":"Thiemo","family":"Wambsganss","sequence":"first","affiliation":[{"name":"University of St.Gallen, St.Gallen, Switzerland"}]},{"given":"Rainer","family":"Winkler","sequence":"additional","affiliation":[{"name":"University of St.Gallen, St.Gallen, Switzerland"}]},{"given":"Matthias","family":"S\u00f6llner","sequence":"additional","affiliation":[{"name":"University of Kassel & University of St.Gallen, Kassel, Germany"}]},{"given":"Jan Marco","family":"Leimeister","sequence":"additional","affiliation":[{"name":"University of St.Gallen & University of Kassel, St.Gallen, Switzerland"}]}],"member":"320","published-online":{"date-parts":[[2020,4,25]]},"reference":[{"key":"e_1_3_2_1_1_1","doi-asserted-by":"publisher","DOI":"10.1097\/00004770--200204000-00018"},{"key":"e_1_3_2_1_2_1","unstructured":"eMarketer. 2017. Alexa Say What?! Voice-Enabled Speaker Usage to Grow Nearly 130% This Year. Technical Report. https:\/\/www.emarketer.com\/Articles\/Print.aspx?R=1015812"},{"key":"e_1_3_2_1_3_1","doi-asserted-by":"publisher","DOI":"10.1080\/14623943.2016.1206877"},{"key":"e_1_3_2_1_4_1","doi-asserted-by":"publisher","unstructured":"Julia Fink. 2012. Anthropomorphism and human likeness in the design of robots and human-robot interaction. Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics) 7621 LNAI (2012) 199--208. DOI: http:\/\/dx.doi.org\/10.1007\/978--3--642--34103--8_20","DOI":"10.1007\/978--3--642--34103--8_20"},{"key":"e_1_3_2_1_5_1","volume-title":"Marks of readable style","author":"Flesch R","year":"1943","unstructured":"R Flesch. 1943. Marks of readable style; a study in adult education. Teachers College Contributions to Education 897 (1943), ix + 69--ix + 69."},{"key":"e_1_3_2_1_6_1","volume-title":"26th European Conference on Information Systems, ECIS 2018","author":"Gnewuch Ulrich","year":"2018","unstructured":"Ulrich Gnewuch, Stefan Morana, Marc T.P. Adam, and Alexander Maedche. 2018. Faster is not always better: Understanding the effect of dynamic response delays in human-chatbot interaction. In 26th European Conference on Information Systems, ECIS 2018. https:\/\/aisel.aisnet.org\/ecis2018_rp\/113"},{"key":"e_1_3_2_1_7_1","doi-asserted-by":"publisher","DOI":"10.1093\/poq"},{"key":"e_1_3_2_1_8_1","unstructured":"Sebastian Hobert and Raphael Meyer Von Wolff. 2019. Say Hello to Your New Automated Tutor -- A Structured Literature Review on Pedagogical Conversational Agents. (2019)."},{"key":"e_1_3_2_1_9_1","doi-asserted-by":"publisher","DOI":"10.3115\/v1"},{"key":"e_1_3_2_1_10_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.knosys.2006.11.014"},{"key":"e_1_3_2_1_11_1","doi-asserted-by":"publisher","DOI":"10.1145\/1719970.1720024"},{"key":"e_1_3_2_1_12_1","doi-asserted-by":"publisher","DOI":"10.1145\/3290605.3300316"},{"key":"e_1_3_2_1_13_1","volume-title":"Persuasive Embodied Agents for Behavior Change (PEACH2017)","author":"Kowatsch Tobias","year":"2017","unstructured":"Tobias Kowatsch, Marcia Ni\u00dfen, Chen-hsuan Iris Shih, Dominik R\u00fcegger, Andreas Filler, Florian K\u00fcnzler, Filipe Barata, Severin Haug, Bj\u00f6rn Brogle, Katrin Heldt, Pauline Gindrat, Nathalie Farpour-lambert, and Dagmar Allemand. 2017. Text-based Healthcare Chatbots Supporting Patient and Health Professional Teams : Preliminary Results of a Randomized Controlled Trial on Childhood Obesity. Persuasive Embodied Agents for Behavior Change (PEACH2017) Workshop 1, Iva 2017 (2017), 1--10."},{"key":"e_1_3_2_1_14_1","doi-asserted-by":"publisher","DOI":"10.4236\/ce.2018.911126"},{"key":"e_1_3_2_1_15_1","volume-title":"Chatbot Acceptance in Healthcare: Explaining User Adoption of Conversational Agents for Disease Diagnosis. Twenty-Seventh European Conference on Information Systems (ECIS2019)","author":"Laumer Sven","year":"2019","unstructured":"Sven Laumer, Christian Maier, and Fabian Tobias Gubler. 2019. Chatbot Acceptance in Healthcare: Explaining User Adoption of Conversational Agents for Disease Diagnosis. Twenty-Seventh European Conference on Information Systems (ECIS2019), Stockholm-Uppsala, Sweden (2019), 0--18. https:\/\/aisel.aisnet.org\/ecis2019_rp\/88"},{"key":"e_1_3_2_1_16_1","doi-asserted-by":"publisher","DOI":"10.1086\/209566"},{"key":"e_1_3_2_1_17_1","doi-asserted-by":"publisher","DOI":"10.1111\/0022--4537.00153"},{"key":"e_1_3_2_1_18_1","doi-asserted-by":"publisher","DOI":"10.1145\/191666.191703"},{"key":"e_1_3_2_1_19_1","doi-asserted-by":"publisher","DOI":"10.1561\/1500000011"},{"key":"e_1_3_2_1_20_1","doi-asserted-by":"publisher","DOI":"10.1108\/07378831011096196"},{"key":"e_1_3_2_1_21_1","volume-title":"35th International Conference on Information Systems \"Building a Better World Through Information Systems\", ICIS 2014","author":"Schuetzler Ryan M.","year":"2014","unstructured":"Ryan M. Schuetzler, G. Mark Grimes, Justin Scott Giboney, and Joseph Buckman. 2014. Facilitating natural conversational agent interactions: Lessons from a deception experiment. 35th International Conference on Information Systems \"Building a Better World Through Information Systems\", ICIS 2014 (2014)."},{"key":"e_1_3_2_1_22_1","doi-asserted-by":"publisher","DOI":"10.1075\/ijcl.10.4.06sha"},{"key":"e_1_3_2_1_23_1","doi-asserted-by":"publisher","DOI":"10.1109\/HSI.2017.8005002"},{"key":"e_1_3_2_1_24_1","doi-asserted-by":"publisher","DOI":"10.1080\/02602938.2018.1466266"},{"key":"e_1_3_2_1_25_1","doi-asserted-by":"publisher","DOI":"10.1080\/07294360802259067"},{"key":"e_1_3_2_1_26_1","doi-asserted-by":"publisher","DOI":"10.1080\/10494820600924750"},{"key":"e_1_3_2_1_27_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.chb.2006.05.002"},{"key":"e_1_3_2_1_28_1","doi-asserted-by":"publisher","DOI":"10.24251\/HICSS.2019.144"},{"key":"e_1_3_2_1_29_1","doi-asserted-by":"publisher","DOI":"10.30844\/wi_2020_k7-wambsganss"},{"key":"e_1_3_2_1_30_1","volume-title":"Meeting, Annual Chicago, A O M","author":"Winkler R.","year":"2018","unstructured":"R. Winkler and M. S\u00f6llner. 2018. Unleashing the Potential of Chatbots in Education : A State-Of-The-Art Analysis . In : Academy of Management. Meeting, Annual Chicago, A O M (2018). https:\/\/www.alexandria.unisg.ch\/254848\/1\/JML_699.pdf"},{"key":"e_1_3_2_1_31_1","doi-asserted-by":"publisher","DOI":"10.1145\/3025453.3025496"}],"event":{"name":"CHI '20: CHI Conference on Human Factors in Computing Systems","location":"Honolulu HI USA","acronym":"CHI '20","sponsor":["SIGCHI ACM Special Interest Group on Computer-Human Interaction"]},"container-title":["Extended Abstracts of the 2020 CHI Conference on Human Factors in Computing Systems"],"original-title":[],"link":[{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3334480.3382805","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/dl.acm.org\/doi\/pdf\/10.1145\/3334480.3382805","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,6,17]],"date-time":"2025-06-17T22:33:10Z","timestamp":1750199590000},"score":1,"resource":{"primary":{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3334480.3382805"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2020,4,25]]},"references-count":31,"alternative-id":["10.1145\/3334480.3382805","10.1145\/3334480"],"URL":"https:\/\/doi.org\/10.1145\/3334480.3382805","relation":{},"subject":[],"published":{"date-parts":[[2020,4,25]]},"assertion":[{"value":"2020-04-25","order":3,"name":"published","label":"Published","group":{"name":"publication_history","label":"Publication History"}}]}}