{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,1,14]],"date-time":"2026-01-14T01:23:53Z","timestamp":1768353833221,"version":"3.49.0"},"publisher-location":"New York, NY, USA","reference-count":36,"publisher":"ACM","license":[{"start":{"date-parts":[[2020,10,19]],"date-time":"2020-10-19T00:00:00Z","timestamp":1603065600000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.acm.org\/publications\/policies\/copyright_policy#Background"}],"funder":[{"name":"United States-Israel Binational Science Foundation","award":["2017741"],"award-info":[{"award-number":["2017741"]}]}],"content-domain":{"domain":["dl.acm.org"],"crossmark-restriction":true},"short-container-title":[],"published-print":{"date-parts":[[2020,10,19]]},"DOI":"10.1145\/3340531.3411906","type":"proceedings-article","created":{"date-parts":[[2020,10,19]],"date-time":"2020-10-19T05:31:05Z","timestamp":1603085465000},"page":"1465-1474","update-policy":"https:\/\/doi.org\/10.1145\/crossmark-policy","source":"Crossref","is-referenced-by-count":8,"title":["E-Commerce Dispute Resolution Prediction"],"prefix":"10.1145","author":[{"given":"David","family":"Tsurel","sequence":"first","affiliation":[{"name":"The Hebrew University of Jerusalem, Jerusalem, Israel"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Michael","family":"Doron","sequence":"additional","affiliation":[{"name":"The Hebrew University of Jerusalem, Jerusalem, Israel"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Alexander","family":"Nus","sequence":"additional","affiliation":[{"name":"eBay Research, Netanya, Israel"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Arnon","family":"Dagan","sequence":"additional","affiliation":[{"name":"eBay Research, Netanya, Israel"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Ido","family":"Guy","sequence":"additional","affiliation":[{"name":"eBay Research, Netanya, Israel"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Dafna","family":"Shahaf","sequence":"additional","affiliation":[{"name":"The Hebrew University of Jerusalem, Jerusalem, Israel"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"320","published-online":{"date-parts":[[2020,10,19]]},"reference":[{"key":"e_1_3_2_2_1_1","volume-title":"Machine bias: There's software used across the country to predict future criminals. ProPublica 23","author":"Angwin Julia","year":"2016","unstructured":"Julia Angwin , Jeff Larson , Surya Mattu , and Lauren Kirchner . 2016. Machine bias: There's software used across the country to predict future criminals. ProPublica 23 ( 2016 ). Julia Angwin, Jeff Larson, Surya Mattu, and Lauren Kirchner. 2016. Machine bias: There's software used across the country to predict future criminals. ProPublica 23 (2016)."},{"key":"e_1_3_2_2_2_1","doi-asserted-by":"publisher","DOI":"10.1162\/tacl_a_00051"},{"key":"e_1_3_2_2_3_1","doi-asserted-by":"publisher","DOI":"10.1177\/0093854808326545"},{"key":"e_1_3_2_2_4_1","doi-asserted-by":"publisher","DOI":"10.1145\/2337542.2337545"},{"key":"#cr-split#-e_1_3_2_2_5_1.1","unstructured":"Davide Carneiro Paulo Novais Francisco Andrade John Zeleznikow and Jose Neves. 2014. Online dispute resolution: an artificial intelligence perspective.Artificial Intelligence Review(2014). https:\/\/doi.org\/10.1007\/s10462-011--9305-z 10.1007\/s10462-011--9305-z"},{"key":"#cr-split#-e_1_3_2_2_5_1.2","unstructured":"Davide Carneiro Paulo Novais Francisco Andrade John Zeleznikow and Jose Neves. 2014. Online dispute resolution: an artificial intelligence perspective.Artificial Intelligence Review(2014). https:\/\/doi.org\/10.1007\/s10462-011--9305-z"},{"key":"e_1_3_2_2_6_1","doi-asserted-by":"publisher","DOI":"10.1145\/2939672.2939785"},{"key":"e_1_3_2_2_7_1","volume-title":"Proceedings of the 51st Annual Meeting of the Association for Computational Linguistics (Volume 1: Long Papers). 250--259","author":"Danescu-Niculescu-Mizil Cristian","year":"2013","unstructured":"Cristian Danescu-Niculescu-Mizil , Moritz Sudhof , Dan Jurafsky , Jure Leskovec ,and Christopher Potts . 2013 . A computational approach to politeness with application to social factors . In Proceedings of the 51st Annual Meeting of the Association for Computational Linguistics (Volume 1: Long Papers). 250--259 . Cristian Danescu-Niculescu-Mizil, Moritz Sudhof, Dan Jurafsky, Jure Leskovec,and Christopher Potts. 2013. A computational approach to politeness with application to social factors. In Proceedings of the 51st Annual Meeting of the Association for Computational Linguistics (Volume 1: Long Papers). 250--259."},{"key":"e_1_3_2_2_8_1","doi-asserted-by":"publisher","DOI":"10.1145\/2488388.2488416"},{"key":"e_1_3_2_2_9_1","volume-title":"The accuracy, fairness, and limits of predicting recidivism. Science advances4, 1","author":"Dressel Julia","year":"2018","unstructured":"Julia Dressel and Hany Farid . 2018. The accuracy, fairness, and limits of predicting recidivism. Science advances4, 1 ( 2018 ), eaao5580. Julia Dressel and Hany Farid. 2018. The accuracy, fairness, and limits of predicting recidivism. Science advances4, 1 (2018), eaao5580."},{"key":"e_1_3_2_2_10_1","unstructured":"Been Kim Finale Doshi-Velez. 2017. Towards A Rigorous Science of Interpretable Machine Learning.arXiv preprint arXiv:1702.08608(2017).  Been Kim Finale Doshi-Velez. 2017. Towards A Rigorous Science of Interpretable Machine Learning.arXiv preprint arXiv:1702.08608(2017)."},{"key":"e_1_3_2_2_11_1","doi-asserted-by":"crossref","unstructured":"Ray Friedman Cameron Anderson Jeanne Brett Mara Olekalns Nathan Goates and Cara Cherry Lisco. 2004. The positive and negative effects of anger on dispute resolution: evidence from electronically mediated disputes.Journal of Applied Psychology(2004).  Ray Friedman Cameron Anderson Jeanne Brett Mara Olekalns Nathan Goates and Cara Cherry Lisco. 2004. The positive and negative effects of anger on dispute resolution: evidence from electronically mediated disputes.Journal of Applied Psychology(2004).","DOI":"10.1037\/0021-9010.89.2.369"},{"key":"e_1_3_2_2_12_1","unstructured":"Joseph W. Goodman. 2003. The Pros and Cons of Online Dispute Resolution: An Assessment of Cyber-Mediation Websites. Duke Law and Technology Review(2003).  Joseph W. Goodman. 2003. The Pros and Cons of Online Dispute Resolution: An Assessment of Cyber-Mediation Websites. Duke Law and Technology Review(2003)."},{"key":"e_1_3_2_2_13_1","volume-title":"Explainable artificial intelligence (xai)","author":"Gunning David","year":"2017","unstructured":"David Gunning . 2017. Explainable artificial intelligence (xai) . Defense Advanced Research Projects Agency (DARPA) , nd Web2 ( 2017 ). David Gunning. 2017. Explainable artificial intelligence (xai). Defense Advanced Research Projects Agency (DARPA), nd Web2 (2017)."},{"key":"e_1_3_2_2_14_1","doi-asserted-by":"publisher","DOI":"10.1145\/3240323.3241733"},{"key":"e_1_3_2_2_15_1","unstructured":"Armand Joulin Edouard Grave Piotr Bojanowski and Tomas Mikolov. 2016. Bag of Tricks for Efficient Text Classification. arXiv preprint arXiv:1607.01759(2016).  Armand Joulin Edouard Grave Piotr Bojanowski and Tomas Mikolov. 2016. Bag of Tricks for Efficient Text Classification. arXiv preprint arXiv:1607.01759(2016)."},{"key":"e_1_3_2_2_16_1","first-page":"705","article-title":"E-Commerce, E-Disputes,and E-Dispute Resolution: in the shadow of eBay law","volume":"15","author":"Katsh Ethan","year":"1999","unstructured":"Ethan Katsh , Janet Rifkin , and Alan Gaitenby . 1999 . E-Commerce, E-Disputes,and E-Dispute Resolution: in the shadow of eBay law . Ohio St. J. on Disp. Resol. 15 (1999), 705 . Ethan Katsh, Janet Rifkin, and Alan Gaitenby. 1999. E-Commerce, E-Disputes,and E-Dispute Resolution: in the shadow of eBay law. Ohio St. J. on Disp. Resol. 15 (1999), 705.","journal-title":"Ohio St. J. on Disp. Resol."},{"key":"e_1_3_2_2_17_1","article-title":"Human Decisions and Machine Predictions*","volume":"133","author":"Kleinberg Jon","year":"2017","unstructured":"Jon Kleinberg , Himabindu Lakkaraju , Jure Leskovec , Jens Ludwig , and Sendhil Mullainathan . 2017 . Human Decisions and Machine Predictions* . The Quarterly Journal of Economics 133 , 1 (08 2017), 237--293. https:\/\/doi.org\/10.1093\/qje\/qjx032arXiv:http:\/\/oup.prod.sis.lan\/qje\/article-pdf\/133\/1\/237\/24246094\/qjx032.pdf 10.1093\/qje Jon Kleinberg, Himabindu Lakkaraju, Jure Leskovec, Jens Ludwig, and Sendhil Mullainathan. 2017. Human Decisions and Machine Predictions*. The Quarterly Journal of Economics 133, 1 (08 2017), 237--293. https:\/\/doi.org\/10.1093\/qje\/qjx032arXiv:http:\/\/oup.prod.sis.lan\/qje\/article-pdf\/133\/1\/237\/24246094\/qjx032.pdf","journal-title":"The Quarterly Journal of Economics"},{"key":"e_1_3_2_2_18_1","unstructured":"Mikhail Korobov and Konstantin Lopuhin. 2020. ELI5. https:\/\/eli5.readthedocs.io.  Mikhail Korobov and Konstantin Lopuhin. 2020. ELI5. https:\/\/eli5.readthedocs.io."},{"key":"e_1_3_2_2_19_1","volume-title":"Lach and Nicolas Economou","author":"Eileen","year":"2019","unstructured":"Eileen M. Lach and Nicolas Economou . 2019 . Four Principles for the Trustworthy Adoption of AI in Legal Systems.Bloomberg Law( 2019). Eileen M. Lach and Nicolas Economou. 2019. Four Principles for the Trustworthy Adoption of AI in Legal Systems.Bloomberg Law(2019)."},{"key":"e_1_3_2_2_20_1","volume-title":"What Computers Can Do: Analysis and Prediction of Judicial Decisions","author":"Lawlor Reed C.","year":"1963","unstructured":"Reed C. Lawlor . 1963. What Computers Can Do: Analysis and Prediction of Judicial Decisions . American Bar Association Journal( 4 1963 ). Reed C. Lawlor. 1963. What Computers Can Do: Analysis and Prediction of Judicial Decisions. American Bar Association Journal(4 1963)."},{"key":"e_1_3_2_2_21_1","doi-asserted-by":"publisher","DOI":"10.3115\/v1\/P14-2113"},{"key":"e_1_3_2_2_22_1","first-page":"I","article-title":"A Unified Approach to Interpreting Model Predictions","volume":"30","author":"Lundberg Scott M","year":"2017","unstructured":"Scott M Lundberg and Su-In Lee . 2017 . A Unified Approach to Interpreting Model Predictions . In Advances in Neural Information Processing Systems 30 , I . Guyon,U. V. Luxburg, S. Bengio, H. Wallach, R. Fergus, S. Vishwanathan, and R. Garnett(Eds.). Curran Associates, Inc., 4765--4774. http:\/\/papers.nips.cc\/paper\/7062-a-unified-approach-to-interpreting-model-predictions.pdf Scott M Lundberg and Su-In Lee. 2017. A Unified Approach to Interpreting Model Predictions. In Advances in Neural Information Processing Systems 30, I. Guyon,U. V. Luxburg, S. Bengio, H. Wallach, R. Fergus, S. Vishwanathan, and R. Garnett(Eds.). Curran Associates, Inc., 4765--4774. http:\/\/papers.nips.cc\/paper\/7062-a-unified-approach-to-interpreting-model-predictions.pdf","journal-title":"Advances in Neural Information Processing Systems"},{"key":"e_1_3_2_2_23_1","unstructured":"Christoph Molnar. 2019. Interpretable machine learning. Lulu.com. https:\/\/christophm.github.io\/interpretable-ml-book\/  Christoph Molnar. 2019. Interpretable machine learning. Lulu.com. https:\/\/christophm.github.io\/interpretable-ml-book\/"},{"key":"e_1_3_2_2_24_1","volume-title":"Risk assessment in criminal sentencing. Annual review of clinical psychology 12","author":"Monahan John","year":"2016","unstructured":"John Monahan and Jennifer L Skeem . 2016. Risk assessment in criminal sentencing. Annual review of clinical psychology 12 ( 2016 ), 489--513. John Monahan and Jennifer L Skeem. 2016. Risk assessment in criminal sentencing. Annual review of clinical psychology 12 (2016), 489--513."},{"key":"e_1_3_2_2_25_1","volume-title":"Re-engineering justice? Robot judges, computerised courts and (semi) automated legal decision-making. Legal Studies(12","author":"Morison John","year":"2019","unstructured":"John Morison and Adam Harkens . 2019. Re-engineering justice? Robot judges, computerised courts and (semi) automated legal decision-making. Legal Studies(12 2019 ). https:\/\/doi.org\/10.1017\/lst.2019.5 10.1017\/lst.2019.5 John Morison and Adam Harkens. 2019. Re-engineering justice? Robot judges, computerised courts and (semi) automated legal decision-making. Legal Studies(12 2019). https:\/\/doi.org\/10.1017\/lst.2019.5"},{"key":"e_1_3_2_2_26_1","doi-asserted-by":"publisher","DOI":"10.5555\/1953048.2078195"},{"key":"e_1_3_2_2_27_1","volume-title":"Levinson Penelope Brown","author":"Stephen","year":"1987","unstructured":"Stephen C. Levinson Penelope Brown . 1987 . Politeness : Some Universals in Language Usage. Cambridge university press . Stephen C. Levinson Penelope Brown. 1987. Politeness: Some Universals in Language Usage. Cambridge university press."},{"key":"e_1_3_2_2_28_1","doi-asserted-by":"publisher","DOI":"10.1145\/2939672.2939778"},{"key":"e_1_3_2_2_29_1","first-page":"127","article-title":"Building trust in artificial intelligence","volume":"1","author":"Rossi Francesca","year":"2019","unstructured":"Francesca Rossi . 2019 . Building trust in artificial intelligence . Journal of international affairs72 , 1 (2019), 127 -- 134 . Francesca Rossi. 2019. Building trust in artificial intelligence. Journal of international affairs72, 1 (2019), 127--134.","journal-title":"Journal of international affairs72"},{"key":"e_1_3_2_2_30_1","volume-title":"Designing a Global Online Dispute Resolution System: Lessons Learned from eBay.U. St. Thomas LJ13","author":"Rule Colin","year":"2016","unstructured":"Colin Rule . 2016. Designing a Global Online Dispute Resolution System: Lessons Learned from eBay.U. St. Thomas LJ13 ( 2016 ), 354. Colin Rule. 2016. Designing a Global Online Dispute Resolution System: Lessons Learned from eBay.U. St. Thomas LJ13 (2016), 354."},{"key":"e_1_3_2_2_31_1","volume-title":"Can Computers Be Fair? How Automated and Human-Powered Online Dispute Resolution Affect Procedural Justice in Mediation and Arbitration. Ohio State Journal on Dispute Resolution(1","author":"Sela Ayelet","year":"2012","unstructured":"Ayelet Sela . 2012. Can Computers Be Fair? How Automated and Human-Powered Online Dispute Resolution Affect Procedural Justice in Mediation and Arbitration. Ohio State Journal on Dispute Resolution(1 2012 ). Ayelet Sela. 2012. Can Computers Be Fair? How Automated and Human-Powered Online Dispute Resolution Affect Procedural Justice in Mediation and Arbitration. Ohio State Journal on Dispute Resolution(1 2012)."},{"key":"e_1_3_2_2_32_1","doi-asserted-by":"publisher","DOI":"10.1080\/23277556.1997.10871256"},{"key":"e_1_3_2_2_33_1","volume-title":"Proceedings of the 2012 International Conference on Data Mining (DMIN 2012","author":"Xu Xiaoxi","year":"2012","unstructured":"Xiaoxi Xu , David Smith , Tom Murray , and B Woolf . 2012 . Analyzing Conflict Narratives to Predict Settlements in EBay Feedback Dispute Resolution . In Proceedings of the 2012 International Conference on Data Mining (DMIN 2012 ), Las Vegas (July 2012). Xiaoxi Xu, David Smith, Tom Murray, and B Woolf. 2012. Analyzing Conflict Narratives to Predict Settlements in EBay Feedback Dispute Resolution. In Proceedings of the 2012 International Conference on Data Mining (DMIN 2012), Las Vegas (July 2012)."},{"key":"e_1_3_2_2_34_1","doi-asserted-by":"publisher","DOI":"10.18352\/ijca.223"},{"key":"e_1_3_2_2_35_1","doi-asserted-by":"publisher","DOI":"10.1145\/3331184.3331212"}],"event":{"name":"CIKM '20: The 29th ACM International Conference on Information and Knowledge Management","location":"Virtual Event Ireland","acronym":"CIKM '20","sponsor":["SIGWEB ACM Special Interest Group on Hypertext, Hypermedia, and Web","SIGIR ACM Special Interest Group on Information Retrieval"]},"container-title":["Proceedings of the 29th ACM International Conference on Information &amp; Knowledge Management"],"original-title":[],"link":[{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3340531.3411906","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/dl.acm.org\/doi\/pdf\/10.1145\/3340531.3411906","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,6,17]],"date-time":"2025-06-17T22:01:22Z","timestamp":1750197682000},"score":1,"resource":{"primary":{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3340531.3411906"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2020,10,19]]},"references-count":36,"alternative-id":["10.1145\/3340531.3411906","10.1145\/3340531"],"URL":"https:\/\/doi.org\/10.1145\/3340531.3411906","relation":{},"subject":[],"published":{"date-parts":[[2020,10,19]]},"assertion":[{"value":"2020-10-19","order":2,"name":"published","label":"Published","group":{"name":"publication_history","label":"Publication History"}}]}}