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We found that the use of WeChat helped to strengthen the relationship between patients and providers, and provided a psychological reassurance that the structure of the current Chinese health system doesn't provide. Most importantly, we found that the use of WeChat was dependent on the negotiation and management of boundaries that address various concerns associated with the use of ICTs for PPC, such as workload and safety. In this paper, we will highlight the boundary negotiation practices and discuss implications based on the findings.<\/jats:p>","DOI":"10.1145\/3359259","type":"journal-article","created":{"date-parts":[[2019,11,8]],"date-time":"2019-11-08T13:40:21Z","timestamp":1573220421000},"page":"1-24","update-policy":"https:\/\/doi.org\/10.1145\/crossmark-policy","source":"Crossref","is-referenced-by-count":28,"title":["Boundary Negotiation for Patient-Provider Communication via WeChat in China"],"prefix":"10.1145","volume":"3","author":[{"given":"Xianghua","family":"Ding","sequence":"first","affiliation":[{"name":"Fudan University, Shanghai, China"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Yunan","family":"Chen","sequence":"additional","affiliation":[{"name":"University of California Irvine, Irvine, CA, USA"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Zhaofei","family":"Ding","sequence":"additional","affiliation":[{"name":"Fudan University, shanghai, China"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Yiwen","family":"Xu","sequence":"additional","affiliation":[{"name":"Fudan University, shanghai, China"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"320","published-online":{"date-parts":[[2019,11,7]]},"reference":[{"key":"e_1_2_1_1_1","doi-asserted-by":"publisher","DOI":"10.2196\/jmir.2238"},{"key":"e_1_2_1_2_1","doi-asserted-by":"publisher","DOI":"10.1109\/HICSS.2014.327"},{"key":"e_1_2_1_3_1","doi-asserted-by":"publisher","DOI":"10.3399\/bjgp13X674440"},{"key":"e_1_2_1_4_1","doi-asserted-by":"publisher","DOI":"10.1145\/3134658"},{"key":"e_1_2_1_5_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijmedinf.2017.05.013"},{"key":"e_1_2_1_6_1","doi-asserted-by":"publisher","DOI":"10.1057\/ejis.2009.34"},{"key":"e_1_2_1_7_1","doi-asserted-by":"publisher","DOI":"10.1007\/s00779-016-0933-9"},{"key":"e_1_2_1_8_1","doi-asserted-by":"publisher","DOI":"10.1136\/bmj.329.7463.435"},{"key":"e_1_2_1_9_1","doi-asserted-by":"publisher","DOI":"10.1145\/2702123.2702537"},{"key":"e_1_2_1_10_1","doi-asserted-by":"publisher","DOI":"10.1145\/1013115.1013149"},{"key":"e_1_2_1_11_1","volume-title":"Super-Sticky Wechat and Chinese Society","author":"Chen Yujie","unstructured":"Yujie Chen , Zhifei Mao , and Jack Linchuan Qiu . 2018. 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