{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,6,18]],"date-time":"2026-06-18T23:32:26Z","timestamp":1781825546053,"version":"3.54.5"},"reference-count":67,"publisher":"Association for Computing Machinery (ACM)","issue":"4","license":[{"start":{"date-parts":[[2019,12,31]],"date-time":"2019-12-31T00:00:00Z","timestamp":1577750400000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.acm.org\/publications\/policies\/copyright_policy#Background"}],"content-domain":{"domain":["dl.acm.org"],"crossmark-restriction":true},"short-container-title":["Trans. Soc. Comput."],"published-print":{"date-parts":[[2019,12,31]]},"abstract":"<jats:p>Virtual teams that use integrated communication platforms are ubiquitous in cross-border collaboration. This study explores the use of communication media and team outcomes\u2014both social outcomes and task accomplishment\u2014in multilingual virtual teams. Based on surveys from 96 virtual teams (with 578 team members), the research shows that the more time spent in rich communication channels, such as online conferences, increased inclusion and satisfaction, whereas the more time spent with written communication that is lower in richness increased the level of task accomplishment. Team members with lower language proficiency felt less included in all collaboration channels, whereas team members with higher language proficiency felt less satisfied with lean collaboration. In addition, limited language proficiency speakers were significantly less likely to view rich tools as helpful for their teams to reach a mutual decision. Our data support media richness theory in its original context for native and highly proficient English speakers. Our study extends the scope of the theory by applying it to the new context of team members with limited language proficiency. Management should implement a collaboration infrastructure consisting of communication platforms that integrate a variety of media to account for different tasks and different communication needs.<\/jats:p>","DOI":"10.1145\/3363564","type":"journal-article","created":{"date-parts":[[2020,1,9]],"date-time":"2020-01-09T15:54:57Z","timestamp":1578585297000},"page":"1-18","update-policy":"https:\/\/doi.org\/10.1145\/crossmark-policy","source":"Crossref","is-referenced-by-count":11,"title":["Language Proficiency and Media Richness in Global Virtual Teams"],"prefix":"10.1145","volume":"2","author":[{"given":"A. Carolin","family":"Fleischmann","sequence":"first","affiliation":[{"name":"University of Southern California, Los Angeles, CA, USA"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Jolanta","family":"Aritz","sequence":"additional","affiliation":[{"name":"University of Southern California, Los Angeles, CA, USA"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Peter","family":"Cardon","sequence":"additional","affiliation":[{"name":"University of Southern California, Los Angeles, CA, USA"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"320","published-online":{"date-parts":[[2020,1,9]]},"reference":[{"key":"e_1_2_1_1_1","doi-asserted-by":"publisher","DOI":"10.5555\/2017336.2017338"},{"key":"e_1_2_1_2_1","doi-asserted-by":"publisher","DOI":"10.1287\/mnsc.32.5.554"},{"key":"e_1_2_1_3_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.jwb.2012.07.023"},{"key":"e_1_2_1_4_1","doi-asserted-by":"publisher","DOI":"10.1108\/PR-11-2013-0205"},{"key":"e_1_2_1_5_1","volume-title":"Proceedings of the 52nd Hawaii International Conference on System Science.","author":"Kalman Y."},{"key":"e_1_2_1_6_1","doi-asserted-by":"publisher","DOI":"10.1006\/ijhc.1996.0099"},{"key":"e_1_2_1_7_1","doi-asserted-by":"publisher","DOI":"10.1287\/isre.14.1.87.14765"},{"key":"e_1_2_1_8_1","doi-asserted-by":"publisher","DOI":"10.1177\/2329490617723114"},{"key":"e_1_2_1_9_1","doi-asserted-by":"publisher","DOI":"10.5555\/2017388.2017395"},{"key":"e_1_2_1_10_1","doi-asserted-by":"publisher","DOI":"10.1109\/HICSS.2015.52"},{"key":"e_1_2_1_11_1","doi-asserted-by":"publisher","DOI":"10.25300\/MISQ\/2014\/38.2.09"},{"key":"e_1_2_1_12_1","doi-asserted-by":"crossref","first-page":"153","DOI":"10.2307\/257090","article-title":"Channel expansion theory and the experiential nature of media richness perceptions","volume":"42","author":"Carlson J. R.","year":"1999","journal-title":"Academy of Management Journal"},{"key":"e_1_2_1_13_1","doi-asserted-by":"publisher","DOI":"10.1109\/TPC.2016.2583318"},{"key":"e_1_2_1_14_1","doi-asserted-by":"publisher","DOI":"10.4018\/jec.2012010103"},{"key":"e_1_2_1_15_1","doi-asserted-by":"publisher","DOI":"10.1080\/10447318.2010.496336"},{"key":"e_1_2_1_16_1","doi-asserted-by":"publisher","DOI":"10.1177\/0149206314559946"},{"key":"e_1_2_1_17_1","first-page":"351","article-title":"The influence of virtuality on social networks within and across work groups: A multilevel approach","volume":"28","author":"Suh A.","year":"2011","journal-title":"Journal of Management"},{"key":"e_1_2_1_18_1","doi-asserted-by":"publisher","DOI":"10.1111\/jcc4.12030"},{"key":"e_1_2_1_19_1","doi-asserted-by":"publisher","DOI":"10.1525\/cmr.2014.56.4.103"},{"key":"e_1_2_1_20_1","volume-title":"Proceedings of the 38th Annual Hawaii International Conference on System Sciences.","author":"DeLuca D."},{"key":"e_1_2_1_21_1","doi-asserted-by":"publisher","DOI":"10.1177\/002194360103800401"},{"key":"e_1_2_1_22_1","doi-asserted-by":"publisher","DOI":"10.4018\/joeuc.2012010104"},{"key":"e_1_2_1_23_1","doi-asserted-by":"crossref","unstructured":"A. Ortiz de Guinea J. Webster and D. S. Staples. 2012. A meta-analysis of the consequences of virtualness on team functioning. Information 8 Management 49 301--308.  A. Ortiz de Guinea J. Webster and D. S. Staples. 2012. A meta-analysis of the consequences of virtualness on team functioning. Information 8 Management 49 301--308.","DOI":"10.1016\/j.im.2012.08.003"},{"key":"e_1_2_1_24_1","doi-asserted-by":"publisher","DOI":"10.1177\/2329488416675451"},{"key":"e_1_2_1_25_1","volume-title":"Proceedings of the 33rd Annual ACM Conference on Human Factors in Computing Systems (CHI\u201915)","author":"Gao G."},{"key":"e_1_2_1_26_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.emj.2015.12.006"},{"key":"e_1_2_1_27_1","doi-asserted-by":"publisher","DOI":"10.1177\/0021943610377301"},{"key":"e_1_2_1_28_1","doi-asserted-by":"publisher","DOI":"10.1017\/S0261444815000129"},{"key":"e_1_2_1_29_1","doi-asserted-by":"crossref","unstructured":"C. Fleischmann L.-C. Folter and J. Aritz. 2017. The impact of perceived foreign language proficiency on hybrid team culture. International Journal of Business Communication. Published online first.  C. Fleischmann L.-C. Folter and J. Aritz. 2017. The impact of perceived foreign language proficiency on hybrid team culture. International Journal of Business Communication. Published online first.","DOI":"10.1177\/2329488417710440"},{"key":"e_1_2_1_30_1","doi-asserted-by":"publisher","DOI":"10.1057\/jibs.2014.9"},{"key":"e_1_2_1_31_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.jwb.2010.07.003"},{"key":"e_1_2_1_32_1","doi-asserted-by":"publisher","DOI":"10.1108\/13527600810848827"},{"key":"e_1_2_1_33_1","volume-title":"Proceedings of the 2013 Conference on Computer Supported Cooperative Word (CSCW\u201913)","author":"Yuan T."},{"key":"e_1_2_1_34_1","doi-asserted-by":"publisher","DOI":"10.1057\/jibs.2013.64"},{"key":"e_1_2_1_35_1","doi-asserted-by":"publisher","DOI":"10.1061\/(ASCE)CO.1943-7862.0000724"},{"key":"e_1_2_1_36_1","doi-asserted-by":"publisher","DOI":"10.1111\/corg.12085"},{"key":"e_1_2_1_37_1","doi-asserted-by":"publisher","DOI":"10.1177\/1470595810384587"},{"key":"e_1_2_1_38_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijintrel.2014.04.006"},{"key":"e_1_2_1_39_1","doi-asserted-by":"publisher","DOI":"10.1504\/IJHRDM.2011.041673"},{"key":"e_1_2_1_40_1","doi-asserted-by":"publisher","DOI":"10.1177\/1470595816684882"},{"key":"e_1_2_1_41_1","doi-asserted-by":"publisher","DOI":"10.1057\/jibs.2013.62"},{"key":"e_1_2_1_42_1","doi-asserted-by":"publisher","DOI":"10.1007\/s12008-017-0372-5"},{"key":"e_1_2_1_43_1","volume-title":"Proceedings of the 20th ACM Conference on Computer-Supported Cooperative Work and Social Computing (CSCW\u201917)","author":"Gao G."},{"key":"e_1_2_1_44_1","doi-asserted-by":"publisher","DOI":"10.2307\/249417"},{"key":"e_1_2_1_45_1","doi-asserted-by":"publisher","DOI":"10.1057\/jibs.2016.13"},{"key":"e_1_2_1_46_1","volume-title":"Groups: Interaction and Performance","author":"McGrath J. E.","year":"1984"},{"key":"e_1_2_1_47_1","volume-title":"Handbook of Organizational Behavior","author":"Hackman J."},{"key":"e_1_2_1_48_1","doi-asserted-by":"publisher","DOI":"10.1002\/asi.23983"},{"key":"e_1_2_1_49_1","doi-asserted-by":"publisher","DOI":"10.1177\/0018726713495284"},{"key":"e_1_2_1_50_1","doi-asserted-by":"publisher","DOI":"10.1177\/1046496415573795"},{"key":"e_1_2_1_51_1","doi-asserted-by":"crossref","unstructured":"M. Alsharo D. Gregg and R. Ramirez. 2017. Virtual team effectiveness: The role of knowledge sharing and trust. Information 8 Management 54 4 (2017) 479--490.  M. Alsharo D. Gregg and R. Ramirez. 2017. Virtual team effectiveness: The role of knowledge sharing and trust. Information 8 Management 54 4 (2017) 479--490.","DOI":"10.1016\/j.im.2016.10.005"},{"key":"e_1_2_1_52_1","doi-asserted-by":"publisher","DOI":"10.1109\/TPC.2012.2208393"},{"key":"e_1_2_1_53_1","volume-title":"Proceedings of the 51st Hawaii International Conferences on System Sciences.","author":"Redlich B."},{"key":"e_1_2_1_54_1","doi-asserted-by":"publisher","DOI":"10.1111\/j.1365-2575.2009.00326.x"},{"key":"e_1_2_1_55_1","doi-asserted-by":"publisher","DOI":"10.1146\/annurev.psych.58.110405.085546"},{"key":"e_1_2_1_56_1","doi-asserted-by":"publisher","DOI":"10.3166\/jds.20.283-308"},{"key":"e_1_2_1_57_1","doi-asserted-by":"publisher","DOI":"10.1037\/a0015978"},{"key":"e_1_2_1_58_1","doi-asserted-by":"publisher","DOI":"10.5465\/amj.2005.19573112"},{"key":"e_1_2_1_59_1","doi-asserted-by":"publisher","DOI":"10.1080\/01973530903317177"},{"key":"e_1_2_1_60_1","doi-asserted-by":"publisher","DOI":"10.1002\/job.1954"},{"key":"e_1_2_1_61_1","doi-asserted-by":"publisher","DOI":"10.1177\/2329488416635892"},{"key":"e_1_2_1_62_1","volume-title":"Proceedings of the International Conference on Information Systems (ICIS\u201917)","author":"Siemon D."},{"key":"e_1_2_1_63_1","doi-asserted-by":"publisher","DOI":"10.1177\/2329488413516211"},{"key":"e_1_2_1_64_1","doi-asserted-by":"publisher","DOI":"10.1177\/0021943610377307"},{"key":"e_1_2_1_65_1","doi-asserted-by":"publisher","DOI":"10.1177\/0021943609333522"},{"key":"e_1_2_1_66_1","volume-title":"The TESOL Encyclopedia of English Language Teaching","author":"Morrow C. K."},{"key":"e_1_2_1_67_1","volume-title":"Proceedings of the 34th EGOS Colloquium.","author":"Logemann M."}],"container-title":["ACM Transactions on Social Computing"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3363564","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/dl.acm.org\/doi\/pdf\/10.1145\/3363564","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,6,17]],"date-time":"2025-06-17T23:44:26Z","timestamp":1750203866000},"score":1,"resource":{"primary":{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3363564"}},"subtitle":["Impacts on Satisfaction, Inclusion, and Task Accomplishment"],"short-title":[],"issued":{"date-parts":[[2019,12,31]]},"references-count":67,"journal-issue":{"issue":"4","published-print":{"date-parts":[[2019,12,31]]}},"alternative-id":["10.1145\/3363564"],"URL":"https:\/\/doi.org\/10.1145\/3363564","relation":{},"ISSN":["2469-7818","2469-7826"],"issn-type":[{"value":"2469-7818","type":"print"},{"value":"2469-7826","type":"electronic"}],"subject":[],"published":{"date-parts":[[2019,12,31]]},"assertion":[{"value":"2019-02-01","order":0,"name":"received","label":"Received","group":{"name":"publication_history","label":"Publication History"}},{"value":"2019-09-01","order":1,"name":"accepted","label":"Accepted","group":{"name":"publication_history","label":"Publication History"}},{"value":"2020-01-09","order":2,"name":"published","label":"Published","group":{"name":"publication_history","label":"Publication History"}}]}}