{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,6,18]],"date-time":"2025-06-18T04:28:09Z","timestamp":1750220889392,"version":"3.41.0"},"publisher-location":"New York, NY, USA","reference-count":31,"publisher":"ACM","license":[{"start":{"date-parts":[[2019,9,27]],"date-time":"2019-09-27T00:00:00Z","timestamp":1569542400000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.acm.org\/publications\/policies\/copyright_policy#Background"}],"content-domain":{"domain":["dl.acm.org"],"crossmark-restriction":true},"short-container-title":[],"published-print":{"date-parts":[[2019,9,27]]},"DOI":"10.1145\/3364335.3364337","type":"proceedings-article","created":{"date-parts":[[2019,11,21]],"date-time":"2019-11-21T13:35:31Z","timestamp":1574343331000},"page":"76-81","update-policy":"https:\/\/doi.org\/10.1145\/crossmark-policy","source":"Crossref","is-referenced-by-count":0,"title":["Enhancing the Destination Loyalty in Taiwan's Hot Spring Industry"],"prefix":"10.1145","author":[{"given":"Hsiao-Kuang","family":"Kao","sequence":"first","affiliation":[{"name":"Department of Hotel and Restaurant Management, Chia Nan University of Pharmacy and Science, Taiwan"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Su-Nan","family":"Tsai","sequence":"additional","affiliation":[{"name":"Department of Sports Management, Chia Nan University of Pharmacy and Science, Taiwan"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Jui-Hsiu","family":"Chang","sequence":"additional","affiliation":[{"name":"Department of Leisure Services Management, Chaoyang University of Technology, Taiwan"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"320","published-online":{"date-parts":[[2019,9,27]]},"reference":[{"doi-asserted-by":"publisher","key":"e_1_3_2_1_1_1","DOI":"10.1016\/j.tourman.2007.06.007"},{"doi-asserted-by":"publisher","key":"e_1_3_2_1_2_1","DOI":"10.1080\/02642060902749286"},{"doi-asserted-by":"publisher","key":"e_1_3_2_1_3_1","DOI":"10.1177\/00222429990634s105"},{"doi-asserted-by":"publisher","key":"e_1_3_2_1_4_1","DOI":"10.1108\/09564230410552059"},{"doi-asserted-by":"publisher","key":"e_1_3_2_1_5_1","DOI":"10.1080\/01490400490272675"},{"doi-asserted-by":"publisher","key":"e_1_3_2_1_6_1","DOI":"10.1016\/j.tourman.2003.08.016"},{"doi-asserted-by":"publisher","key":"e_1_3_2_1_7_1","DOI":"10.1108\/08876040510620184"},{"doi-asserted-by":"crossref","unstructured":"Wall E. A. and Berry L. L. 2007. The combined effects of the physical environment and employee behavior on customer perception of restaurant service quality.Cornell Hotel and Restaurant Administration Quarterly 48 1 59--69. Wall E. A. and Berry L. L. 2007. The combined effects of the physical environment and employee behavior on customer perception of restaurant service quality.Cornell Hotel and Restaurant Administration Quarterly 48 1 59--69.","key":"e_1_3_2_1_8_1","DOI":"10.1177\/0010880406297246"},{"doi-asserted-by":"publisher","key":"e_1_3_2_1_9_1","DOI":"10.1016\/j.tourman.2009.03.007"},{"doi-asserted-by":"publisher","key":"e_1_3_2_1_10_1","DOI":"10.1016\/j.jbusres.2011.03.007"},{"key":"e_1_3_2_1_11_1","first-page":"1","article-title":"Differentiating among high, spurious, latent, and low loyalty participants in two leisure activities","volume":"9","author":"Backman S. J.","year":"1991","journal-title":"Journal of Park and Recreation Administration."},{"doi-asserted-by":"publisher","key":"e_1_3_2_1_12_1","DOI":"10.1509\/jm.10.0448"},{"doi-asserted-by":"publisher","key":"e_1_3_2_1_13_1","DOI":"10.1080\/01490400306552"},{"key":"e_1_3_2_1_14_1","doi-asserted-by":"crossref","first-page":"830","DOI":"10.1093\/forestscience\/49.6.830","article-title":"The measurement of place attachment: validity and generalizability of a psychometric approach","volume":"49","author":"Williams D. R.","year":"2003","journal-title":"Forest Science."},{"doi-asserted-by":"publisher","key":"e_1_3_2_1_15_1","DOI":"10.1108\/03090561211202503"},{"doi-asserted-by":"publisher","key":"e_1_3_2_1_16_1","DOI":"10.1080\/00222216.2003.11949993"},{"doi-asserted-by":"publisher","key":"e_1_3_2_1_17_1","DOI":"10.1080\/01490409209513155"},{"doi-asserted-by":"publisher","key":"e_1_3_2_1_18_1","DOI":"10.1080\/00222216.2004.11950020"},{"key":"e_1_3_2_1_19_1","first-page":"12","article-title":"SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality","volume":"64","author":"Parasuraman A.","year":"1988","journal-title":"Journal of Retailing."},{"key":"e_1_3_2_1_20_1","first-page":"420","article-title":"Refinement and reassessment of the SERVQUAL Scale","volume":"67","author":"Parasuraman A.","year":"1991","journal-title":"Journal of Retailing."},{"doi-asserted-by":"publisher","key":"e_1_3_2_1_21_1","DOI":"10.1080\/714044496"},{"doi-asserted-by":"publisher","key":"e_1_3_2_1_22_1","DOI":"10.1177\/002224299205600304"},{"key":"e_1_3_2_1_23_1","first-page":"25","article-title":"Toward customer service: Market segment difference for sports and leisure centres","volume":"7","author":"Absher J. D.","year":"1996","journal-title":"Australian Leisure."},{"unstructured":"Oliver R. L.1997. Satisfaction: A behavioral perspective on the consumer. Boston MA: Irwin McGraw-Hill. Oliver R. L.1997. Satisfaction: A behavioral perspective on the consumer. Boston MA: Irwin McGraw-Hill.","key":"e_1_3_2_1_24_1"},{"doi-asserted-by":"publisher","key":"e_1_3_2_1_25_1","DOI":"10.1080\/02642060802311252"},{"doi-asserted-by":"publisher","key":"e_1_3_2_1_26_1","DOI":"10.1080\/02642060903289936"},{"doi-asserted-by":"publisher","key":"e_1_3_2_1_27_1","DOI":"10.1016\/j.jenvp.2004.11.001"},{"volume-title":"IL: Scientific software International.","year":"1996","author":"J\u00f6reskog K. G.","key":"e_1_3_2_1_28_1"},{"doi-asserted-by":"publisher","key":"e_1_3_2_1_29_1","DOI":"10.1037\/0021-9010.78.1.98"},{"volume-title":"IL: Scientific software International.","year":"1993","author":"J\u00f6reskog K. G.","key":"e_1_3_2_1_30_1"},{"doi-asserted-by":"publisher","key":"e_1_3_2_1_31_1","DOI":"10.2307\/2392322"}],"event":{"sponsor":["The Hong Kong Polytechnic The Hong Kong Polytechnic University"],"acronym":"ICIBE 2019","name":"ICIBE 2019: 2019 The 5th International Conference on Industrial and Business Engineering","location":"Hong Kong Hong Kong"},"container-title":["Proceedings of the 2019 5th International Conference on Industrial and Business Engineering"],"original-title":[],"link":[{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3364335.3364337","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/dl.acm.org\/doi\/pdf\/10.1145\/3364335.3364337","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,6,17]],"date-time":"2025-06-17T23:44:27Z","timestamp":1750203867000},"score":1,"resource":{"primary":{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3364335.3364337"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2019,9,27]]},"references-count":31,"alternative-id":["10.1145\/3364335.3364337","10.1145\/3364335"],"URL":"https:\/\/doi.org\/10.1145\/3364335.3364337","relation":{},"subject":[],"published":{"date-parts":[[2019,9,27]]},"assertion":[{"value":"2019-09-27","order":2,"name":"published","label":"Published","group":{"name":"publication_history","label":"Publication History"}}]}}