{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,13]],"date-time":"2026-04-13T23:07:52Z","timestamp":1776121672277,"version":"3.50.1"},"reference-count":42,"publisher":"Association for Computing Machinery (ACM)","issue":"1","license":[{"start":{"date-parts":[[2020,2,8]],"date-time":"2020-02-08T00:00:00Z","timestamp":1581120000000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.acm.org\/publications\/policies\/copyright_policy#Background"}],"content-domain":{"domain":["dl.acm.org"],"crossmark-restriction":true},"short-container-title":["Trans. Soc. Comput."],"published-print":{"date-parts":[[2020,3,31]]},"abstract":"<jats:p>In the landscape of online social networking sites, many platforms are reaching a scale and longevity that require designers to address the postmortem data interactions that follow people\u2019s deaths. To evaluate the experiences and challenges people face when caring for memorialized profiles, we conducted 28 qualitative interviews with people serving as legacy contacts for memorialized Facebook accounts. We report on who legacy contacts are and their practices and their expectations, and find that people were chosen to be a legacy contact for one major reason: trust. In our analysis, we find disconnects between how people understand trust in the context of interpersonal relationships and how trust is technically implemented. We conclude by discussing the persistent challenges of representing the ambiguity of interpersonal trust in impersonal, computational systems.<\/jats:p>","DOI":"10.1145\/3365525","type":"journal-article","created":{"date-parts":[[2020,2,8]],"date-time":"2020-02-08T10:50:21Z","timestamp":1581159021000},"page":"1-26","update-policy":"https:\/\/doi.org\/10.1145\/crossmark-policy","source":"Crossref","is-referenced-by-count":26,"title":["Experiences of Trust in Postmortem Profile Management"],"prefix":"10.1145","volume":"3","author":[{"given":"Katie Z.","family":"Gach","sequence":"first","affiliation":[{"name":"University of Colorado Boulder, CO, USA"}]},{"given":"Jed R.","family":"Brubaker","sequence":"additional","affiliation":[{"name":"University of Colorado Boulder, CO, USA"}]}],"member":"320","published-online":{"date-parts":[[2020,2,8]]},"reference":[{"key":"e_1_2_1_1_1","unstructured":"1Password Support Forum. 2016. My Brother Died. Can Family Access his 1password?  1Password Support Forum. 2016. My Brother Died. Can Family Access his 1password?"},{"key":"e_1_2_1_2_1","unstructured":"DeadSocial.org Resources 8 Tutorials. 2017. Retrieved from http:\/\/deadsocial.org\/resources.  DeadSocial.org Resources 8 Tutorials. 2017. Retrieved from http:\/\/deadsocial.org\/resources."},{"key":"e_1_2_1_3_1","doi-asserted-by":"publisher","DOI":"10.1109\/HICSS.2000.926814"},{"key":"e_1_2_1_4_1","doi-asserted-by":"publisher","DOI":"10.1207\/S15327051HCI1523_5"},{"key":"e_1_2_1_5_1","doi-asserted-by":"publisher","DOI":"10.1145\/1718918.1718920"},{"key":"e_1_2_1_6_1","volume-title":"Why are they commenting on his page?\u201d: Using Facebook profile","author":"Bouc Amanda","year":"2016"},{"key":"e_1_2_1_7_1","doi-asserted-by":"publisher","DOI":"10.1191\/1478088706qp063oa"},{"key":"e_1_2_1_8_1","volume-title":"Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems (CHI'16)","author":"Jed"},{"key":"e_1_2_1_9_1","volume-title":"Proceedings of the 32nd Annual ACM Conference on Human Factors in Computing Systems (CHI\u201914)","author":"Brubaker Jed R."},{"key":"e_1_2_1_10_1","doi-asserted-by":"publisher","DOI":"10.1080\/01972243.2013.777300"},{"key":"e_1_2_1_11_1","volume-title":"Technology 8 Society 30, 5","author":"Carroll Brian","year":"2010"},{"key":"e_1_2_1_12_1","doi-asserted-by":"crossref","unstructured":"Kathy Charmaz. 2006. Constructing Grounded Theory: A Practical Guide Through Qualitative Analysis. DOI:https:\/\/doi.org\/10.1016\/j.lisr.2007.11.003 arxiv:arXiv:1011.1669v3  Kathy Charmaz. 2006. Constructing Grounded Theory: A Practical Guide Through Qualitative Analysis. DOI:https:\/\/doi.org\/10.1016\/j.lisr.2007.11.003 arxiv:arXiv:1011.1669v3","DOI":"10.1016\/j.lisr.2007.11.003"},{"key":"e_1_2_1_13_1","doi-asserted-by":"publisher","DOI":"10.1177\/0030222816683195"},{"key":"e_1_2_1_14_1","doi-asserted-by":"publisher","DOI":"10.1145\/344949.345004"},{"key":"e_1_2_1_15_1","unstructured":"Facebook. 2018. What Is a Legacy Contact and What Can They Do? Retrieved from https:\/\/www.facebook.com\/help\/1568013990080948  Facebook. 2018. What Is a Legacy Contact and What Can They Do? Retrieved from https:\/\/www.facebook.com\/help\/1568013990080948"},{"key":"e_1_2_1_16_1","unstructured":"Geoffrey A. Fowler. 2012. When the Most Personal Secrets Get Outed on Facebook. Retrieved from https:\/\/www.wsj.com\/articles\/SB10000872396390444165804578008740578200224  Geoffrey A. Fowler. 2012. When the Most Personal Secrets Get Outed on Facebook. Retrieved from https:\/\/www.wsj.com\/articles\/SB10000872396390444165804578008740578200224"},{"key":"e_1_2_1_17_1","doi-asserted-by":"publisher","DOI":"10.1145\/1978942.1979091"},{"key":"e_1_2_1_18_1","doi-asserted-by":"publisher","DOI":"10.1145\/358916.358996"},{"key":"e_1_2_1_19_1","unstructured":"Charles Handy. 1995. Trust and the virtual organization. Harvard Business Review May-June Issue. Retrieved from https:\/\/hbr.org\/1995\/05\/trust-and-the-virtual-organization.  Charles Handy. 1995. Trust and the virtual organization. Harvard Business Review May-June Issue. Retrieved from https:\/\/hbr.org\/1995\/05\/trust-and-the-virtual-organization."},{"key":"e_1_2_1_20_1","unstructured":"Amanda Holpuch. 2015. Facebook Adjusts Controversial \u201cReal Name\u201d Policy in Wake of Criticism. Retrieved from https:\/\/www.theguardian.com\/us-news\/2015\/dec\/15\/facebook-change-controversial-real-name-policy.  Amanda Holpuch. 2015. Facebook Adjusts Controversial \u201cReal Name\u201d Policy in Wake of Criticism. Retrieved from https:\/\/www.theguardian.com\/us-news\/2015\/dec\/15\/facebook-change-controversial-real-name-policy."},{"key":"e_1_2_1_21_1","doi-asserted-by":"publisher","DOI":"10.1145\/3046055.3046063"},{"key":"e_1_2_1_22_1","volume-title":"Proceedings of the 4th International Workshop on Trustworthy Embedded Devices (TrustED\u201914)","author":"Hyun-Jin Kim Tiffany","year":"2014"},{"key":"e_1_2_1_23_1","doi-asserted-by":"publisher","DOI":"10.1145\/2531602.2531699"},{"key":"e_1_2_1_24_1","doi-asserted-by":"publisher","DOI":"10.1145\/2675133.2675154"},{"key":"e_1_2_1_25_1","doi-asserted-by":"publisher","DOI":"10.1145\/1989098.1989101"},{"key":"e_1_2_1_26_1","doi-asserted-by":"publisher","DOI":"10.1109\/MNET.2016.7513864"},{"key":"e_1_2_1_27_1","doi-asserted-by":"publisher","DOI":"10.1080\/01972243.2013.777311"},{"key":"e_1_2_1_28_1","volume-title":"Proceedings of the 2011 Workshop on New Security Paradigms Workshop (NSPW\u201911)","author":"Locasto Michael E.","year":"2073"},{"key":"e_1_2_1_29_1","volume-title":"Sterk","author":"Love Lela P.","year":"2008"},{"key":"e_1_2_1_30_1","doi-asserted-by":"publisher","DOI":"10.1177\/1354856510394539"},{"key":"e_1_2_1_31_1","doi-asserted-by":"publisher","DOI":"10.1145\/1520340.1520349"},{"key":"e_1_2_1_32_1","unstructured":"Eric Meyer and Sara Wachter-Boettcher. 2016. Design for Real Life. A Book Apart. 132 pages. Retrieved from https:\/\/abookapart.com\/products\/design-for-real-life.  Eric Meyer and Sara Wachter-Boettcher. 2016. Design for Real Life. A Book Apart. 132 pages. Retrieved from https:\/\/abookapart.com\/products\/design-for-real-life."},{"key":"e_1_2_1_33_1","doi-asserted-by":"publisher","DOI":"10.1109\/SPW.2013.28"},{"key":"e_1_2_1_34_1","doi-asserted-by":"publisher","DOI":"10.1145\/2598510.2598516"},{"key":"e_1_2_1_35_1","doi-asserted-by":"publisher","DOI":"10.1145\/2414536.2414599"},{"key":"e_1_2_1_37_1","doi-asserted-by":"publisher","DOI":"10.1145\/274644.274711"},{"key":"e_1_2_1_38_1","doi-asserted-by":"publisher","DOI":"10.1145\/1958824.1958863"},{"key":"e_1_2_1_39_1","volume-title":"Supporting Bereaved Students at School, Jacqueline A","author":"Sofka Carla J."},{"key":"e_1_2_1_40_1","unstructured":"Steven W. Thrasher. 2016. The Death of a Friend Is Always Hard. What if You Find Out on Facebook? Retrieved from https:\/\/www.theguardian.com\/commentisfree\/2016\/may\/24\/death-mourning-facebook-social-media-etiquette.  Steven W. Thrasher. 2016. The Death of a Friend Is Always Hard. What if You Find Out on Facebook? Retrieved from https:\/\/www.theguardian.com\/commentisfree\/2016\/may\/24\/death-mourning-facebook-social-media-etiquette."},{"key":"e_1_2_1_41_1","doi-asserted-by":"publisher","DOI":"10.1080\/13614568.2014.983555"},{"key":"e_1_2_1_42_1","doi-asserted-by":"publisher","DOI":"10.2190\/OM.64.4.a"},{"key":"e_1_2_1_43_1","doi-asserted-by":"publisher","DOI":"10.1145\/3184558.3188731"}],"container-title":["ACM Transactions on Social Computing"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3365525","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/dl.acm.org\/doi\/pdf\/10.1145\/3365525","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,6,17]],"date-time":"2025-06-17T23:44:20Z","timestamp":1750203860000},"score":1,"resource":{"primary":{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3365525"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2020,2,8]]},"references-count":42,"journal-issue":{"issue":"1","published-print":{"date-parts":[[2020,3,31]]}},"alternative-id":["10.1145\/3365525"],"URL":"https:\/\/doi.org\/10.1145\/3365525","relation":{},"ISSN":["2469-7818","2469-7826"],"issn-type":[{"value":"2469-7818","type":"print"},{"value":"2469-7826","type":"electronic"}],"subject":[],"published":{"date-parts":[[2020,2,8]]},"assertion":[{"value":"2019-04-01","order":0,"name":"received","label":"Received","group":{"name":"publication_history","label":"Publication History"}},{"value":"2019-10-01","order":1,"name":"accepted","label":"Accepted","group":{"name":"publication_history","label":"Publication History"}},{"value":"2020-02-08","order":2,"name":"published","label":"Published","group":{"name":"publication_history","label":"Publication History"}}]}}