{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,6,18]],"date-time":"2025-06-18T04:28:40Z","timestamp":1750220920230,"version":"3.41.0"},"publisher-location":"New York, NY, USA","reference-count":13,"publisher":"ACM","license":[{"start":{"date-parts":[[2020,10,3]],"date-time":"2020-10-03T00:00:00Z","timestamp":1601683200000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.acm.org\/publications\/policies\/copyright_policy#Background"}],"content-domain":{"domain":["dl.acm.org"],"crossmark-restriction":true},"short-container-title":[],"published-print":{"date-parts":[[2020,10,3]]},"DOI":"10.1145\/3380851.3416742","type":"proceedings-article","created":{"date-parts":[[2020,9,29]],"date-time":"2020-09-29T18:57:16Z","timestamp":1601405836000},"page":"1-5","update-policy":"https:\/\/doi.org\/10.1145\/crossmark-policy","source":"Crossref","is-referenced-by-count":0,"title":["Designing an Analytics Approach for Technical Content"],"prefix":"10.1145","author":[{"given":"Arthur","family":"Berger","sequence":"first","affiliation":[{"name":"IBM Cloud,, USA"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"320","published-online":{"date-parts":[[2020,10,3]]},"reference":[{"volume-title":"Product answers: Engineering content for freshness. Intercom (Jan","year":"2020","author":"Gilhooly Megan","key":"e_1_3_2_1_1_1"},{"volume-title":"Bleeding edge analytics for technical communication. Intercom (Apr","year":"2014","author":"Paolini Massimo","key":"e_1_3_2_1_2_1"},{"volume-title":"Analytics and personalized content: The doorway to AI in training. Intercom (Feb","year":"2018","author":"Ilan Oded","key":"e_1_3_2_1_3_1"},{"volume-title":"The role of content operations in delivering content for machine use. Intercom (Aug","year":"2019","author":"Bailie Rachel Anne","key":"e_1_3_2_1_4_1"},{"volume-title":"Measuring content like a marketer: Getting started with web analytics. Intercom (Mar","year":"2016","author":"Carlos Jenn","key":"e_1_3_2_1_5_1"},{"volume-title":"Analytics aren't only for MBAs: Measuring information architecture value. Intercom (Feb","year":"2012","author":"Trunzo Stephanie","key":"e_1_3_2_1_6_1"},{"volume-title":"Getting started with small data: How trends in analytics can add value to the role of the technical communicator. Intercom (Mar","year":"2016","author":"Whitehead Chris","key":"e_1_3_2_1_7_1"},{"volume-title":"Measuring and advancing your content strategy maturity. Intercom (May","year":"2019","author":"Hane Carrie","key":"e_1_3_2_1_8_1"},{"volume-title":"Conversationalizing","year":"2019","author":"Macgregor Marianne","key":"e_1_3_2_1_9_1"},{"volume-title":"Understanding our users: A comparative analysis of the techniques we can use. Intercom (Nov","year":"2018","author":"Dhanagopal Kumar","key":"e_1_3_2_1_10_1"},{"volume-title":"Why should technical writers embrace content analytics? Intercom (Sep","year":"2016","author":"Feldman Sara","key":"e_1_3_2_1_11_1"},{"key":"e_1_3_2_1_12_1","unstructured":"Laura Palmer. 2012. What's data got to do with it? Information architecture and analytics. Intercom (Feb. 2012) https:\/\/www.stc.org\/intercom\/2012\/02\/whats-data-got-to-do-with-it-information-architecture-and-analytics-2\/  Laura Palmer. 2012. What's data got to do with it? Information architecture and analytics. Intercom (Feb. 2012) https:\/\/www.stc.org\/intercom\/2012\/02\/whats-data-got-to-do-with-it-information-architecture-and-analytics-2\/"},{"key":"e_1_3_2_1_13_1","doi-asserted-by":"crossref","unstructured":"IBM Design. (2020 June 6) Enterprise design thinking. https:\/\/www.ibm.com\/design\/thinking\/  IBM Design. (2020 June 6) Enterprise design thinking. https:\/\/www.ibm.com\/design\/thinking\/","DOI":"10.4324\/9781003154532-1"}],"event":{"name":"SIGDOC '20: The 38th ACM International Conference on Design of Communication","sponsor":["SIGDOC ACM Special Interest Group for Design of Communications"],"location":"Denton TX USA","acronym":"SIGDOC '20"},"container-title":["Proceedings of the 38th ACM International Conference on Design of Communication"],"original-title":[],"link":[{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3380851.3416742","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/dl.acm.org\/doi\/pdf\/10.1145\/3380851.3416742","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,6,17]],"date-time":"2025-06-17T23:53:06Z","timestamp":1750204386000},"score":1,"resource":{"primary":{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3380851.3416742"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2020,10,3]]},"references-count":13,"alternative-id":["10.1145\/3380851.3416742","10.1145\/3380851"],"URL":"https:\/\/doi.org\/10.1145\/3380851.3416742","relation":{},"subject":[],"published":{"date-parts":[[2020,10,3]]},"assertion":[{"value":"2020-10-03","order":2,"name":"published","label":"Published","group":{"name":"publication_history","label":"Publication History"}}]}}