{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,10]],"date-time":"2026-04-10T20:58:47Z","timestamp":1775854727295,"version":"3.50.1"},"publisher-location":"New York, NY, USA","reference-count":46,"publisher":"ACM","license":[{"start":{"date-parts":[[2020,7,6]],"date-time":"2020-07-06T00:00:00Z","timestamp":1593993600000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0\/"}],"funder":[{"name":"UKRI","award":["EP\/R033382\/1"],"award-info":[{"award-number":["EP\/R033382\/1"]}]}],"content-domain":{"domain":["dl.acm.org"],"crossmark-restriction":true},"short-container-title":[],"published-print":{"date-parts":[[2020,7,6]]},"DOI":"10.1145\/3394332.3402825","type":"proceedings-article","created":{"date-parts":[[2020,7,5]],"date-time":"2020-07-05T17:21:20Z","timestamp":1593969680000},"page":"26-31","update-policy":"https:\/\/doi.org\/10.1145\/crossmark-policy","source":"Crossref","is-referenced-by-count":9,"title":["Digitalised Welfare: Systems For Both Seeing and Working With Mess"],"prefix":"10.1145","author":[{"given":"Amelia","family":"Morris","sequence":"first","affiliation":[{"name":"Royal Holloway University of London, United Kingdom"}]},{"given":"Lizzie","family":"Coles-Kemp","sequence":"additional","affiliation":[{"name":"Royal Holloway University of London, United Kingdom"}]},{"given":"Will","family":"Jones","sequence":"additional","affiliation":[{"name":"Royal Holloway University of London, United Kingdom"}]}],"member":"320","published-online":{"date-parts":[[2020,7,6]]},"reference":[{"key":"e_1_3_2_1_1_1","volume-title":"Early Warnings: Universal Credit and Food Banks. https:\/\/www.trusselltrust.org\/wp-content\/uploads\/sites\/2\/2017\/04\/Early-Warnings-Universal-Credit-and-Foodbanks.pdf","author":"Jitendra Hadfield-Spoor","year":"2017","unstructured":"M.\u00a0Hadfield-Spoor A.\u00a0Jitendra, E.\u00a0Thorogood. 2017. Early Warnings: Universal Credit and Food Banks. https:\/\/www.trusselltrust.org\/wp-content\/uploads\/sites\/2\/2017\/04\/Early-Warnings-Universal-Credit-and-Foodbanks.pdf"},{"key":"e_1_3_2_1_2_1","unstructured":"Philip Alston. 2018. Statement on Visit to the United Kingdom by Professor Philip Alston United Nations Special Rapporteur on extreme poverty and human rights. https:\/\/www.ohchr.org\/Documents\/Issues\/Poverty\/EOM_GB_16Nov2018.pdf"},{"key":"e_1_3_2_1_3_1","unstructured":"P Alston. 2019. Visit to the United Kingdom of Great Britain and Northern Ireland: Report of the special rapporteur on extreme poverty and human rights."},{"key":"e_1_3_2_1_4_1","doi-asserted-by":"crossref","unstructured":"Virginia Braun and Victoria Clarke. 2012. Thematic analysis.(2012).","DOI":"10.1037\/13620-004"},{"key":"e_1_3_2_1_5_1","doi-asserted-by":"crossref","unstructured":"Virginia Braun Victoria Clarke and Nicola Rance. 2014. How to use thematic analysis with interview data (process research).","DOI":"10.4135\/9781473909847.n13"},{"key":"e_1_3_2_1_6_1","volume-title":"Stefano Pascucci, and Wilma Bol.","author":"Caraher Martin","year":"2014","unstructured":"Martin Caraher, Alessio Cavicchi, Hilje van\u00a0der Horst, Stefano Pascucci, and Wilma Bol. 2014. The \u201cdark side\u201d of food banks? Exploring emotional responses of food bank receivers in the Netherlands. British Food Journal(2014)."},{"key":"e_1_3_2_1_7_1","volume-title":"Impact of Universal Credit in North East England: a qualitative study of claimants and support staff. BMJ open 9, 7","author":"Cheetham Mandy","year":"2019","unstructured":"Mandy Cheetham, Suzanne Moffatt, Michelle Addison, and Alice Wiseman. 2019. Impact of Universal Credit in North East England: a qualitative study of claimants and support staff. BMJ open 9, 7 (2019)."},{"key":"e_1_3_2_1_8_1","doi-asserted-by":"publisher","DOI":"10.1145\/3173574.3174158"},{"key":"e_1_3_2_1_9_1","volume-title":"A New Measure of Poverty for the UK","author":"Social\u00a0Metrics Commission 2018.","year":"2018","unstructured":"Social\u00a0Metrics Commission 2018. A New Measure of Poverty for the UK. London: Legatum Institute(2018)."},{"key":"e_1_3_2_1_10_1","unstructured":"Niall Cooper Sarah Purcell and Ruth Jackson. 2014. Below the breadline: The relentless rise of food poverty in Britain. (2014)."},{"key":"e_1_3_2_1_11_1","unstructured":"Chichester\u00a0District Council. 2017. Risk Based Verification Policy. https:\/\/chichester.moderngov.co.uk\/documents\/s10306\/Housing%20Benefit%20and%20Council%20Tax%20Reduction%20Risk%20Based%20Verification%20Policy%202018-2019%20-%20Appendix.pdf"},{"key":"e_1_3_2_1_12_1","volume-title":"Deciphering a meal. Daedalus","author":"Douglas Mary","year":"1972","unstructured":"Mary Douglas. 1972. Deciphering a meal. Daedalus (1972), 61\u201381."},{"key":"e_1_3_2_1_13_1","article-title":"Welfare that works? The Universal Credit information technology system and disabled people","volume":"20","author":"Easton Catherine","year":"2014","unstructured":"Catherine Easton. 2014. Welfare that works? The Universal Credit information technology system and disabled people. European Journal of Current Legal Issues 20, 3 (2014).","journal-title":"European Journal of Current Legal Issues"},{"key":"e_1_3_2_1_14_1","unstructured":"Patrick Butler Social\u00a0policy editor. 2019. Report reveals scale of food bank use in the UK. (2019). https:\/\/www.theguardian.com\/society\/2017\/may\/29\/report-reveals-scale-of-food-bank-use-in-the-uk-ifan"},{"key":"e_1_3_2_1_15_1","unstructured":"Good\u00a0Things Foundation. 2018. Response to Call for Evidence on Poverty and Human Rights for United Nations Special Rapporteur: Poverty New Technologies and Welfare. https:\/\/www.ohchr.org\/EN\/Issues\/Poverty\/Pages\/UKVisitSubmissions.aspx"},{"key":"e_1_3_2_1_16_1","volume-title":"Hunger pains: Life inside foodbank Britain","author":"Garthwaite K","unstructured":"K Garthwaite. 2016. Hunger pains: Life inside foodbank Britain. Policy Press."},{"key":"e_1_3_2_1_17_1","doi-asserted-by":"publisher","DOI":"10.7591\/9781501725005"},{"key":"e_1_3_2_1_18_1","volume-title":"The utopia of rules: On technology, stupidity, and the secret joys of bureaucracy","author":"Graeber David","unstructured":"David Graeber. 2015. The utopia of rules: On technology, stupidity, and the secret joys of bureaucracy. Melville House."},{"key":"e_1_3_2_1_19_1","doi-asserted-by":"publisher","DOI":"10.1017\/CBO9780511817298"},{"key":"e_1_3_2_1_20_1","unstructured":"T Hinton. 2018. Paying the price of welfare reform. https:\/\/www.anglicare.asn.au\/docs\/default-source\/default-document-library\/full-report.pdf?sfvrsn=0"},{"key":"e_1_3_2_1_21_1","volume-title":"Does home internet use influence the academic performance of low-income children?Developmental psychology 42, 3","author":"Jackson A","year":"2006","unstructured":"Linda\u00a0A Jackson, Alexander Von\u00a0Eye, Frank\u00a0A Biocca, Gretchen Barbatsis, Yong Zhao, and Hiram\u00a0E Fitzgerald. 2006. Does home internet use influence the academic performance of low-income children?Developmental psychology 42, 3 (2006), 429."},{"key":"e_1_3_2_1_22_1","unstructured":"Chaminda Jayanetti. 2019. Million universal credit households \u2018do not get full entitlement\u2019. (2019). https:\/\/www.theguardian.com\/society\/2019\/nov\/23\/million-families-cut-universal-credit-benefits-debts"},{"key":"e_1_3_2_1_23_1","doi-asserted-by":"publisher","DOI":"10.1109\/ICTD.2009.5426717"},{"key":"e_1_3_2_1_24_1","volume-title":"Good New Idea","author":"Lanchester John","year":"2019","unstructured":"John Lanchester. 2019. Good New Idea. London Review of Books 41, 14 (2019). https:\/\/www.lrb.co.uk\/the-paper\/v41\/n14\/john-lanchester\/good-new-idea"},{"key":"e_1_3_2_1_25_1","volume-title":"Gradations in digital inclusion: Children, young people and the digital divide. New media & society 9, 4","author":"Livingstone Sonia","year":"2007","unstructured":"Sonia Livingstone and Ellen Helsper. 2007. Gradations in digital inclusion: Children, young people and the digital divide. New media & society 9, 4 (2007), 671\u2013696."},{"key":"e_1_3_2_1_26_1","unstructured":"P Longley and A Singleton. 2008. Social Deprivation and Digital Exclusion in England. (2008). https:\/\/discovery.ucl.ac.uk\/id\/eprint\/15201\/"},{"key":"e_1_3_2_1_27_1","volume-title":"Financial insecurity, food insecurity, and disability: The profile of people receiving emergency food assistance from The Trussell Trust Foodbank Network in Britain","author":"Loopstra Rachel","year":"2017","unstructured":"Rachel Loopstra and Doireann Lalor. 2017. Financial insecurity, food insecurity, and disability: The profile of people receiving emergency food assistance from The Trussell Trust Foodbank Network in Britain. London: the Trussell trust(2017)."},{"key":"e_1_3_2_1_28_1","volume-title":"Poverty impedes cognitive function. science 341, 6149","author":"Mani Anandi","year":"2013","unstructured":"Anandi Mani, Sendhil Mullainathan, Eldar Shafir, and Jiaying Zhao. 2013. Poverty impedes cognitive function. science 341, 6149 (2013), 976\u2013980."},{"key":"e_1_3_2_1_29_1","volume-title":"Going \u2018live","author":"Mcleod Mark","year":"2014","unstructured":"Mark Mcleod. 2014. Going \u2018live\u2019 with the Service Standard - Government Digital Service. https:\/\/gds.blog.gov.uk\/2014\/01\/15\/going-live-with-the-service-standard\/ Library Catalog: gds.blog.gov.uk."},{"key":"e_1_3_2_1_30_1","volume-title":"Researching women\u2019s lives from a feminist perspective","author":"Maynard Mary","unstructured":"Mary Maynard and June Purvis. 2013. Researching women\u2019s lives from a feminist perspective. Routledge."},{"key":"e_1_3_2_1_31_1","unstructured":"Department of Health. 2005. Choosing a Better Diet: a food and health action plan. https:\/\/dera.ioe.ac.uk\/7558\/7\/dh_4105709_Redacted.pdf"},{"key":"e_1_3_2_1_32_1","unstructured":"Government of\u00a0the United\u00a0Kingdom. 2019. Digital by Default Strategy. https:\/\/www.gov.uk\/service-manual\/service-assessments\/pre-july-2019-digital-service-standard"},{"key":"e_1_3_2_1_33_1","unstructured":"National\u00a0Audit Office. 2019. Rolling Out Universal Credit. MIT Research Lab Technical Report HC 1123. https:\/\/www.nao.org.uk\/wp-content\/uploads\/2018\/06\/Rolling-out-Universal-Credit.pdf"},{"key":"e_1_3_2_1_34_1","doi-asserted-by":"publisher","DOI":"10.1007\/978-94-007-3879-9_1"},{"key":"e_1_3_2_1_35_1","doi-asserted-by":"crossref","unstructured":"C.\u00a0H. O\u2019Connor and R Baker. 2017. Working with and for social enterprises: the role of the volunteer ethnographer. Social Enterprise Journal(2017).","DOI":"10.1108\/SEJ-07-2016-0033"},{"key":"e_1_3_2_1_36_1","volume-title":"Policies and discourses of poverty during a time of recession and austerity. Critical social policy 36, 1","author":"Pantazis Christina","year":"2016","unstructured":"Christina Pantazis. 2016. Policies and discourses of poverty during a time of recession and austerity. Critical social policy 36, 1 (2016), 3\u201320."},{"key":"e_1_3_2_1_37_1","doi-asserted-by":"publisher","DOI":"10.1080\/1369118X.2019.1606266"},{"key":"e_1_3_2_1_38_1","unstructured":"Jane Perry Martin Williams Tom Sefton and Moussa Haddad. 2014. Emergency use only: Understanding and reducing the use of food banks in the UK. (2014)."},{"key":"e_1_3_2_1_39_1","doi-asserted-by":"publisher","DOI":"10.1257\/jep.31.4.145"},{"key":"e_1_3_2_1_40_1","doi-asserted-by":"crossref","unstructured":"Julie Scott-Jones and Sal Watt (Eds.). 2010. Ethnography in social science practice.Routledge\/Taylor & Francis Group.","DOI":"10.4324\/9780203876305"},{"key":"e_1_3_2_1_41_1","volume-title":"Food banks, actually existing austerity and the localisation of responsibility. Geoforum","author":"Strong Samuel","year":"2018","unstructured":"Samuel Strong. 2018. Food banks, actually existing austerity and the localisation of responsibility. Geoforum (2018)."},{"key":"e_1_3_2_1_42_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.socscimed.2018.05.030"},{"key":"e_1_3_2_1_43_1","unstructured":"Trussell Trust. 2019. FiveWeeksTooLong: Why We Need to End the Wait for Universal Credit. https:\/\/www.trusselltrust.org\/wp-content\/uploads\/sites\/2\/2019\/09\/PolicyReport_Final_ForWeb.pdf"},{"key":"e_1_3_2_1_44_1","doi-asserted-by":"publisher","DOI":"10.1080\/09687599.2011.567802"},{"key":"e_1_3_2_1_45_1","doi-asserted-by":"crossref","unstructured":"Amanda\u00a0M Williams and Lilly Irani. 2010. There\u2019s methodology in the madness: toward critical HCI ethnography. In CHI\u201910 Extended Abstracts on Human Factors in Computing Systems. 2725\u20132734.","DOI":"10.1145\/1753846.1753857"},{"key":"e_1_3_2_1_46_1","doi-asserted-by":"publisher","DOI":"10.3390\/nu10050583"}],"event":{"name":"WebSci '20: 12th ACM Conference on Web Science","location":"Southampton United Kingdom","acronym":"WebSci '20","sponsor":["SIGWEB ACM Special Interest Group on Hypertext, Hypermedia, and Web"]},"container-title":["12th ACM Conference on Web Science Companion"],"original-title":[],"link":[{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3394332.3402825","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/dl.acm.org\/doi\/pdf\/10.1145\/3394332.3402825","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2026,4,10]],"date-time":"2026-04-10T20:07:02Z","timestamp":1775851622000},"score":1,"resource":{"primary":{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3394332.3402825"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2020,7,6]]},"references-count":46,"alternative-id":["10.1145\/3394332.3402825","10.1145\/3394332"],"URL":"https:\/\/doi.org\/10.1145\/3394332.3402825","relation":{},"subject":[],"published":{"date-parts":[[2020,7,6]]},"assertion":[{"value":"2020-07-06","order":3,"name":"published","label":"Published","group":{"name":"publication_history","label":"Publication History"}}]}}