{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,5,5]],"date-time":"2026-05-05T16:23:11Z","timestamp":1777998191857,"version":"3.51.4"},"publisher-location":"New York, NY, USA","reference-count":49,"publisher":"ACM","license":[{"start":{"date-parts":[[2020,6,15]],"date-time":"2020-06-15T00:00:00Z","timestamp":1592179200000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.acm.org\/publications\/policies\/copyright_policy#Background"}],"content-domain":{"domain":["dl.acm.org"],"crossmark-restriction":true},"short-container-title":[],"published-print":{"date-parts":[[2020,6,15]]},"DOI":"10.1145\/3396956.3396980","type":"proceedings-article","created":{"date-parts":[[2020,9,11]],"date-time":"2020-09-11T03:26:00Z","timestamp":1599794760000},"page":"261-266","update-policy":"https:\/\/doi.org\/10.1145\/crossmark-policy","source":"Crossref","is-referenced-by-count":17,"title":["Ten Misunderstandings about Maturity Models"],"prefix":"10.1145","author":[{"given":"Kim","family":"Normann Andersen","sequence":"first","affiliation":[{"name":"Copenhagen Business School, Denmark"}]},{"given":"Jungwoo","family":"Lee","sequence":"additional","affiliation":[{"name":"Yonsei University, South Korea"}]},{"given":"Tobias","family":"Mettler","sequence":"additional","affiliation":[{"name":"University of Lausanne, Switzerland"}]},{"given":"M. Jae","family":"Moon","sequence":"additional","affiliation":[{"name":"yonsei university, South Korea"}]}],"member":"320","published-online":{"date-parts":[[2020,6,16]]},"reference":[{"key":"e_1_3_2_1_1_1","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-030-39296-3_12"},{"key":"e_1_3_2_1_2_1","doi-asserted-by":"publisher","DOI":"10.1016\/S0740-624X(01)00066-1"},{"key":"e_1_3_2_1_3_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.giq.2005.11.008"},{"key":"e_1_3_2_1_4_1","volume-title":"Proceedings of the 14th European Conference on Information Systems","author":"Goldkuhl G.","year":"2006","unstructured":"Goldkuhl , G. and Persson , A . From E-Ladder to E-Diamond \u2013 Re-Conceptualising Models for Public E-Services . In Proceedings of the 14th European Conference on Information Systems ( G\u00f6teborg, Sweden , 2006 ). Goldkuhl, G. and Persson, A. From E-Ladder to E-Diamond \u2013 Re-Conceptualising Models for Public E-Services. In Proceedings of the 14th European Conference on Information Systems (G\u00f6teborg, Sweden, 2006)."},{"key":"e_1_3_2_1_5_1","doi-asserted-by":"publisher","DOI":"10.1111\/j.1365-2575.1991.tb00030.x"},{"key":"e_1_3_2_1_6_1","doi-asserted-by":"publisher","DOI":"10.1145\/358189.358074"},{"key":"e_1_3_2_1_7_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.giq.2019.101410"},{"key":"e_1_3_2_1_8_1","doi-asserted-by":"publisher","DOI":"10.1177\/026839629501000306"},{"key":"e_1_3_2_1_9_1","doi-asserted-by":"publisher","DOI":"10.1145\/362280.362284"},{"key":"e_1_3_2_1_10_1","doi-asserted-by":"publisher","DOI":"10.1109\/52.2014"},{"key":"e_1_3_2_1_11_1","doi-asserted-by":"publisher","DOI":"10.17705\/1CAIS.02927"},{"key":"e_1_3_2_1_12_1","doi-asserted-by":"publisher","DOI":"10.2307\/249167"},{"key":"e_1_3_2_1_13_1","first-page":"6","volume":"18","author":"Van Looy A.","year":"2017","unstructured":"Van Looy , A. , Poels , G. and Snoeck , M . Evaluating Business Process Maturity Models. Journal of the Association for Information Systems , 18 , 6 ( 2017 ), 461-486. Van Looy, A., Poels, G. and Snoeck, M. Evaluating Business Process Maturity Models. Journal of the Association for Information Systems, 18, 6 (2017), 461-486.","journal-title":"Journal of the Association for Information Systems"},{"key":"e_1_3_2_1_14_1","first-page":"2","volume":"18","author":"R\u00f6glinger M.","year":"2012","unstructured":"R\u00f6glinger , M. , P\u00f6ppelbu\u00df , J. and Becker , J . Maturity Models in Business Process Management. Business Process Management Journal , 18 , 2 ( 2012 ), 328-346. R\u00f6glinger, M., P\u00f6ppelbu\u00df, J. and Becker, J. Maturity Models in Business Process Management. Business Process Management Journal, 18, 2 (2012), 328-346.","journal-title":"Maturity Models in Business Process Management. Business Process Management Journal"},{"key":"e_1_3_2_1_15_1","doi-asserted-by":"publisher","DOI":"10.1108\/13287261011070858"},{"key":"e_1_3_2_1_16_1","doi-asserted-by":"publisher","DOI":"10.18356\/d54b9179-en"},{"key":"e_1_3_2_1_17_1","doi-asserted-by":"publisher","DOI":"10.1177\/0020852307077959"},{"key":"e_1_3_2_1_18_1","doi-asserted-by":"publisher","DOI":"10.1111\/j.1540-6210.2008.00888.x"},{"key":"e_1_3_2_1_19_1","doi-asserted-by":"publisher","DOI":"10.1080\/01972243.2017.1318194"},{"key":"e_1_3_2_1_20_1","doi-asserted-by":"publisher","DOI":"10.1080\/03003930.2018.1473768"},{"key":"e_1_3_2_1_21_1","volume-title":"Proceedings of the 37th International Conference on Information Systems","author":"Lasrado L.","year":"2016","unstructured":"Lasrado , L. , Vatrapu , R. and Andersen , K. N . A Set Theoretical Approach to Maturity Models: Guidelines and Demonstration . In Proceedings of the 37th International Conference on Information Systems ( Dublin, Ireland , 2016 ). Lasrado, L., Vatrapu, R. and Andersen, K. N. A Set Theoretical Approach to Maturity Models: Guidelines and Demonstration. In Proceedings of the 37th International Conference on Information Systems (Dublin, Ireland, 2016)."},{"key":"e_1_3_2_1_22_1","first-page":"2","volume":"18","author":"Biberoglu E.","year":"2002","unstructured":"Biberoglu , E. and Haddad , H . A Survey of Industrial Experiences with CMM and the Teaching of CMM Practices. Journal of Computing Sciences in Colleges , 18 , 2 ( 2002 ), 143-152. Biberoglu, E. and Haddad, H. A Survey of Industrial Experiences with CMM and the Teaching of CMM Practices. Journal of Computing Sciences in Colleges, 18, 2 (2002), 143-152.","journal-title":"Journal of Computing Sciences in Colleges"},{"key":"e_1_3_2_1_23_1","first-page":"81","article-title":"Maturity Assessment Models","volume":"3","author":"Mettler T","unstructured":"Mettler , T . Maturity Assessment Models : A Design Science Research Approach. International Journal of Society Systems Science , 3 , 1\/2 (2011), 81 - 98 . Mettler, T. Maturity Assessment Models: A Design Science Research Approach. International Journal of Society Systems Science, 3, 1\/2 (2011), 81-98.","journal-title":"A Design Science Research Approach. International Journal of Society Systems Science"},{"key":"e_1_3_2_1_24_1","volume-title":"The Sciences of the Artificial","author":"Simon H. A.","year":"1996","unstructured":"Simon , H. A. The Sciences of the Artificial . MIT Press , Cambridge, MA , 1996 . Simon, H. A. The Sciences of the Artificial. MIT Press, Cambridge, MA, 1996."},{"key":"e_1_3_2_1_25_1","doi-asserted-by":"publisher","DOI":"10.1080\/07421222.1990.11517893"},{"key":"e_1_3_2_1_26_1","first-page":"3","volume":"24","author":"Peffers K.","year":"2008","unstructured":"Peffers , K. , Tuunanen , T. , Rothenberger , M. A. and Chatterjee , S . A Design Science Research Methodology for Information Systems Research. Journal of Management Information Systems , 24 , 3 ( 2008 ), 45-77. Peffers, K., Tuunanen, T., Rothenberger, M. A. and Chatterjee, S. A Design Science Research Methodology for Information Systems Research. Journal of Management Information Systems, 24, 3 (2008), 45-77.","journal-title":"Journal of Management Information Systems"},{"key":"e_1_3_2_1_27_1","doi-asserted-by":"publisher","DOI":"10.1287\/isre.3.1.36"},{"key":"e_1_3_2_1_28_1","doi-asserted-by":"publisher","DOI":"10.5555\/2017212.2017217"},{"key":"e_1_3_2_1_29_1","doi-asserted-by":"publisher","DOI":"10.4018\/jsds.2010100105"},{"key":"e_1_3_2_1_30_1","first-page":"6","volume":"3","author":"Utterback J. M.","year":"1975","unstructured":"Utterback , J. M. and Abernathy , W. J . A Dynamic Model of Process and Product Innovation. Omega , 3 , 6 ( 1975 ), 639-656. Utterback, J. M. and Abernathy, W. J. A Dynamic Model of Process and Product Innovation. Omega, 3, 6 (1975), 639-656.","journal-title":"A Dynamic Model of Process and Product Innovation. Omega"},{"key":"e_1_3_2_1_31_1","volume-title":"Diffusion of Innovations","author":"Rogers E. M.","year":"1962","unstructured":"Rogers , E. M. Diffusion of Innovations . Free Press , New York , 1962 . Rogers, E. M. Diffusion of Innovations. Free Press, New York, 1962."},{"key":"e_1_3_2_1_32_1","doi-asserted-by":"publisher","DOI":"10.1145\/74261.74288"},{"key":"e_1_3_2_1_33_1","first-page":"4","article-title":"Capability Maturity Model","volume":"10","author":"Paulk M. C.","year":"1993","unstructured":"Paulk , M. C. , Curtis , B. , Chrissis , M. B. and Weber , C. V . Capability Maturity Model , Version 1.1. IEEE Software , 10 , 4 ( July 1993 ), 18-27. Paulk, M. C., Curtis, B., Chrissis, M. B. and Weber, C. V. Capability Maturity Model, Version 1.1. IEEE Software, 10, 4 (July 1993), 18-27.","journal-title":"Version 1.1. IEEE Software"},{"key":"e_1_3_2_1_34_1","first-page":"13","article-title":"The Immaturity of the Cmm","volume":"7","author":"Bach J","year":"1994","unstructured":"Bach , J . The Immaturity of the Cmm . American Programmer , 7 ( 1994 ), 13 - 13 . Bach, J. The Immaturity of the Cmm. American Programmer, 7 (1994), 13-13.","journal-title":"American Programmer"},{"key":"e_1_3_2_1_35_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.techfore.2018.03.009"},{"key":"e_1_3_2_1_36_1","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-642-20633-7_13"},{"key":"e_1_3_2_1_37_1","doi-asserted-by":"publisher","DOI":"10.1111\/0033-3352.00196"},{"key":"e_1_3_2_1_38_1","doi-asserted-by":"publisher","DOI":"10.1111\/j.1540-6210.2005.00431.x"},{"key":"e_1_3_2_1_39_1","volume-title":"Handbook of Public Administration","author":"Moon M. J.","year":"2015","unstructured":"Moon , M. J. and Welch , E . Managing E-Government . In Handbook of Public Administration , Jossey-Bass , San Francisco , 2015 . Moon, M. J. and Welch, E. Managing E-Government. In Handbook of Public Administration, Jossey-Bass, San Francisco, 2015."},{"key":"e_1_3_2_1_40_1","first-page":"147","volume-title":"P. M. When Flexible Routines Meet Flexible Technologies: Affordance, Constraint, and the Imbrication of Human and Material Agencies. MIS Quarterly, 35","author":"Leonardi","year":"2011","unstructured":"Leonardi , P. M. When Flexible Routines Meet Flexible Technologies: Affordance, Constraint, and the Imbrication of Human and Material Agencies. MIS Quarterly, 35 , 1 ( 2011 ), 147 - 176 . Leonardi, P. M. When Flexible Routines Meet Flexible Technologies: Affordance, Constraint, and the Imbrication of Human and Material Agencies. MIS Quarterly, 35, 1 (2011), 147-176."},{"key":"e_1_3_2_1_41_1","volume-title":"Editability, Persistence, and Association. In Communication Yearbook","author":"Treem J. W.","year":"2013","unstructured":"Treem , J. W. and Leonardi , P. M . Social Media Use in Organizations: Exploring the Affordances of Visibility , Editability, Persistence, and Association. In Communication Yearbook , Routledge , New York , 2013 . Treem, J. W. and Leonardi, P. M. Social Media Use in Organizations: Exploring the Affordances of Visibility, Editability, Persistence, and Association. In Communication Yearbook, Routledge, New York, 2013."},{"key":"e_1_3_2_1_42_1","first-page":"4","article-title":"Enduring Questions","volume":"13","author":"Davern M.","year":"2012","unstructured":"Davern , M. , Shaft , T. and Te'eni , D. Cognition Matters : Enduring Questions in Cognitive Is Research. Journal of the Association for Information Systems , 13 , 4 ( 2012 ), 273-314. Davern, M., Shaft, T. and Te'eni, D. Cognition Matters: Enduring Questions in Cognitive Is Research. Journal of the Association for Information Systems, 13, 4 (2012), 273-314.","journal-title":"Journal of the Association for Information Systems"},{"key":"e_1_3_2_1_43_1","volume-title":"Achieving Digital Maturity: Adapting Your Company to a Changing World","author":"Kane G. C.","year":"2017","unstructured":"Kane , G. C. , Palmer , D. , Nguyen Phillips , A. , Kiron , D. and Buckley , N . Achieving Digital Maturity: Adapting Your Company to a Changing World . MIT Sloan Management Review and Deloitte University Press , Boston , 2017 . Kane, G. C., Palmer, D., Nguyen Phillips, A., Kiron, D. and Buckley, N. Achieving Digital Maturity: Adapting Your Company to a Changing World. MIT Sloan Management Review and Deloitte University Press, Boston, 2017."},{"key":"e_1_3_2_1_44_1","doi-asserted-by":"publisher","DOI":"10.1145\/1555619.1555649"},{"key":"e_1_3_2_1_45_1","doi-asserted-by":"publisher","DOI":"10.1109\/IEMC.2002.1038431"},{"key":"e_1_3_2_1_46_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.giq.2016.08.003"},{"key":"e_1_3_2_1_47_1","doi-asserted-by":"publisher","DOI":"10.1145\/1930321.1930391"},{"key":"e_1_3_2_1_48_1","doi-asserted-by":"publisher","DOI":"10.1177\/0095399712459723"},{"key":"e_1_3_2_1_49_1","doi-asserted-by":"publisher","DOI":"10.1177\/1077800405284363"}],"event":{"name":"dg.o '20: The 21st Annual International Conference on Digital Government Research","location":"Seoul Republic of Korea","acronym":"dg.o '20"},"container-title":["The 21st Annual International Conference on Digital Government Research"],"original-title":[],"link":[{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3396956.3396980","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/dl.acm.org\/doi\/pdf\/10.1145\/3396956.3396980","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,6,17]],"date-time":"2025-06-17T22:41:24Z","timestamp":1750200084000},"score":1,"resource":{"primary":{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3396956.3396980"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2020,6,15]]},"references-count":49,"alternative-id":["10.1145\/3396956.3396980","10.1145\/3396956"],"URL":"https:\/\/doi.org\/10.1145\/3396956.3396980","relation":{},"subject":[],"published":{"date-parts":[[2020,6,15]]},"assertion":[{"value":"2020-06-16","order":2,"name":"published","label":"Published","group":{"name":"publication_history","label":"Publication History"}}]}}