{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,3]],"date-time":"2026-04-03T06:57:53Z","timestamp":1775199473744,"version":"3.50.1"},"publisher-location":"New York, NY, USA","reference-count":48,"publisher":"ACM","license":[{"start":{"date-parts":[[2020,9,4]],"date-time":"2020-09-04T00:00:00Z","timestamp":1599177600000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.acm.org\/publications\/policies\/copyright_policy#Background"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2020,9,6]]},"DOI":"10.1145\/3404983.3405591","type":"proceedings-article","created":{"date-parts":[[2020,11,25]],"date-time":"2020-11-25T16:17:12Z","timestamp":1606321032000},"page":"239-249","source":"Crossref","is-referenced-by-count":15,"title":["The effects of consultant avatar size and dynamics on customer trust in online consultations"],"prefix":"10.1145","author":[{"given":"Gordon","family":"Brown","sequence":"first","affiliation":[{"name":"Clausthal-Zellerfeld, Niedersachsen, Germany"}]},{"given":"Michael","family":"Prilla","sequence":"additional","affiliation":[{"name":"Clausthal-Zellerfeld, Niedersachsen, Germany"}]}],"member":"320","published-online":{"date-parts":[[2020,9,4]]},"reference":[{"key":"e_1_3_2_1_1_1","volume-title":"Virtual Sales Agents. AMA Winter and Summer Educators' Conference Proceedings","author":"Bauer H.H.","year":"2006"},{"key":"e_1_3_2_1_2_1","doi-asserted-by":"publisher","DOI":"10.1111\/j.1468-2958.2008.00322.x"},{"key":"e_1_3_2_1_3_1","unstructured":"Bente G. et al. 2004. Social Presence and Interpersonal Trust in Avatar-Based Collaborative Net- Communications. (2004) 54--61. Bente G. et al. 2004. Social Presence and Interpersonal Trust in Avatar-Based Collaborative Net- Communications. (2004) 54--61."},{"key":"e_1_3_2_1_4_1","volume-title":"Chancen und Herausforderungen der Digitalisierung (Postdam","author":"Blunk O.","year":"2020"},{"key":"e_1_3_2_1_5_1","unstructured":"Bonferroni Correction: http:\/\/mathworld.wolfram.com\/BonferroniCorrection.html. Accessed: 2019-12-28. Bonferroni Correction: http:\/\/mathworld.wolfram.com\/BonferroniCorrection.html. Accessed: 2019-12-28."},{"key":"e_1_3_2_1_6_1","unstructured":"Brown G. and Prilla M. 2019. Evaluating Pointing Modes and Frames of Reference for Remotely Supporting an Augmented Reality User in a Collaborative (Virtual) Environment. Mensch & Computer 2019 (2019). Brown G. and Prilla M. 2019. Evaluating Pointing Modes and Frames of Reference for Remotely Supporting an Augmented Reality User in a Collaborative (Virtual) Environment. Mensch & Computer 2019 (2019)."},{"key":"e_1_3_2_1_7_1","unstructured":"Capture and manage mixed reality photos and videos: https:\/\/docs.microsoft.com\/en-us\/hololens\/holographic-photos-and-videos. Accessed: 2020-01-05. Capture and manage mixed reality photos and videos: https:\/\/docs.microsoft.com\/en-us\/hololens\/holographic-photos-and-videos. Accessed: 2020-01-05."},{"key":"e_1_3_2_1_8_1","unstructured":"Chang Y.-S. and Fang S.-R. 2013. Antecedents and distinctions between online trust and distrust: predicting high- and low-risk Internet behaviors. 14 2 (2013) 18. Chang Y.-S. and Fang S.-R. 2013. Antecedents and distinctions between online trust and distrust: predicting high- and low-risk Internet behaviors. 14 2 (2013) 18."},{"key":"e_1_3_2_1_9_1","doi-asserted-by":"publisher","DOI":"10.1016\/S1071-5819(03)00041-7"},{"key":"e_1_3_2_1_10_1","unstructured":"Foundation B. blender.org - Home of the Blender project - Free and Open 3D Creation Software. blender.org. Foundation B. blender.org - Home of the Blender project - Free and Open 3D Creation Software. blender.org."},{"key":"e_1_3_2_1_11_1","unstructured":"Free 3D model liv 1191 - TurboSquid 1172735: https:\/\/www.turbosquid.com\/FullPreview\/Index.cfm\/ID\/1172735. Accessed: 2019-12-25. Free 3D model liv 1191 - TurboSquid 1172735: https:\/\/www.turbosquid.com\/FullPreview\/Index.cfm\/ID\/1172735. Accessed: 2019-12-25."},{"key":"e_1_3_2_1_12_1","unstructured":"free ligne roset citta sofa armchair 3d model: https:\/\/www.turbosquid.com\/FullPreview\/Index.cfm\/ID\/714627. Accessed: 2019-12-25. free ligne roset citta sofa armchair 3d model: https:\/\/www.turbosquid.com\/FullPreview\/Index.cfm\/ID\/714627. Accessed: 2019-12-25."},{"key":"e_1_3_2_1_13_1","unstructured":"free max model sofa: https:\/\/www.turbosquid.com\/FullPreview\/Index.cfm\/ID\/860872. Accessed: 2019-12-25. free max model sofa: https:\/\/www.turbosquid.com\/FullPreview\/Index.cfm\/ID\/860872. Accessed: 2019-12-25."},{"key":"e_1_3_2_1_14_1","first-page":"126","article-title":"Trust and the virtual organization","volume":"28","author":"Handy C.","year":"1995","journal-title":"Long Range Planning."},{"key":"e_1_3_2_1_15_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijhcs.2015.07.004"},{"key":"e_1_3_2_1_16_1","unstructured":"Harms C. and Biocca F. Internal Consistency and Reliability of the Networked Minds Measure of Social Presence. Harms C. and Biocca F. Internal Consistency and Reliability of the Networked Minds Measure of Social Presence."},{"key":"e_1_3_2_1_17_1","doi-asserted-by":"crossref","unstructured":"Hilken T. et al. 2018. Making omnichannel an augmented reality: the current and future state of the art. Journal of Research in Interactive Marketing. (2018). Hilken T. et al. 2018. Making omnichannel an augmented reality: the current and future state of the art. Journal of Research in Interactive Marketing. (2018).","DOI":"10.1108\/JRIM-01-2018-0023"},{"key":"e_1_3_2_1_18_1","doi-asserted-by":"publisher","DOI":"10.1145\/2992138.2992146"},{"key":"e_1_3_2_1_19_1","doi-asserted-by":"publisher","DOI":"10.1016\/S0148-2963(03)00140-1"},{"key":"e_1_3_2_1_20_1","doi-asserted-by":"publisher","DOI":"10.1109\/HICSS.2005.154"},{"key":"e_1_3_2_1_21_1","doi-asserted-by":"publisher","DOI":"10.2307\/25148760"},{"key":"e_1_3_2_1_22_1","doi-asserted-by":"publisher","DOI":"10.7903\/ijecs.1395"},{"key":"e_1_3_2_1_23_1","unstructured":"Lewis J.D. Trust as a Social Reality. 19. Lewis J.D. Trust as a Social Reality. 19."},{"key":"e_1_3_2_1_24_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.chb.2015.11.057"},{"key":"e_1_3_2_1_25_1","unstructured":"Mixamo: https:\/\/www.mixamo.com\/#\/. Accessed: 2019-12-25. Mixamo: https:\/\/www.mixamo.com\/#\/. Accessed: 2019-12-25."},{"key":"e_1_3_2_1_26_1","doi-asserted-by":"publisher","DOI":"10.1007\/s10660-015-9205-4"},{"key":"e_1_3_2_1_27_1","doi-asserted-by":"publisher","DOI":"10.1108\/JFMM-05-2014-0033"},{"key":"e_1_3_2_1_28_1","unstructured":"On the road for VR: Microsoft HoloLens at Build 2015 San Francisco: 2015. http:\/\/doc-ok.org\/?p=1223. Accessed: 2020-02-26. On the road for VR: Microsoft HoloLens at Build 2015 San Francisco: 2015. http:\/\/doc-ok.org\/?p=1223. Accessed: 2020-02-26."},{"key":"e_1_3_2_1_29_1","doi-asserted-by":"publisher","DOI":"10.1007\/s10055-006-0059-x"},{"key":"e_1_3_2_1_30_1","doi-asserted-by":"publisher","DOI":"10.1108\/10662240110402777"},{"key":"e_1_3_2_1_31_1","doi-asserted-by":"publisher","DOI":"10.1362\/147539210X511344"},{"key":"e_1_3_2_1_32_1","volume-title":"Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems - CHI '18 (Montreal QC","author":"Piumsomboon T.","year":"2018"},{"key":"e_1_3_2_1_33_1","unstructured":"Pupil Labs: https:\/\/pupil-labs.com. Accessed: 2019-12-26. Pupil Labs: https:\/\/pupil-labs.com. Accessed: 2019-12-26."},{"key":"e_1_3_2_1_34_1","unstructured":"Riegelsberger J. et al. Do People Trust Their Eyes More Than Ears? Media Bias in Detecting Cues of Expertise. 4. Riegelsberger J. et al. Do People Trust Their Eyes More Than Ears? Media Bias in Detecting Cues of Expertise. 4."},{"key":"e_1_3_2_1_35_1","doi-asserted-by":"publisher","DOI":"10.1111\/j.1541-0420.2005.00389.x"},{"key":"e_1_3_2_1_36_1","doi-asserted-by":"publisher","DOI":"10.1162\/pres.16.4.337"},{"key":"e_1_3_2_1_37_1","doi-asserted-by":"publisher","DOI":"10.1002\/pri.66"},{"key":"e_1_3_2_1_38_1","unstructured":"sofa plutone max free: https:\/\/www.turbosquid.com\/FullPreview\/Index.cfm\/ID\/657824. Accessed: 2019-12-25. sofa plutone max free: https:\/\/www.turbosquid.com\/FullPreview\/Index.cfm\/ID\/657824. Accessed: 2019-12-25."},{"key":"e_1_3_2_1_39_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.chb.2019.01.021"},{"key":"e_1_3_2_1_40_1","doi-asserted-by":"publisher","DOI":"10.1093\/iwc\/iwy023"},{"key":"e_1_3_2_1_41_1","doi-asserted-by":"publisher","DOI":"10.1504\/IJMRS.2015.068991"},{"key":"e_1_3_2_1_42_1","unstructured":"Unity: https:\/\/unity3d.com\/. Accessed: 2018-05-25. Unity: https:\/\/unity3d.com\/. Accessed: 2018-05-25."},{"key":"e_1_3_2_1_43_1","unstructured":"Voice For PUN2 | Photon Engine: https:\/\/doc.photonengine.com\/en-us\/voice\/current\/getting-started\/voice-for-pun. Accessed: 2019-12-25. Voice For PUN2 | Photon Engine: https:\/\/doc.photonengine.com\/en-us\/voice\/current\/getting-started\/voice-for-pun. Accessed: 2019-12-25."},{"key":"e_1_3_2_1_44_1","doi-asserted-by":"publisher","DOI":"10.1145\/3290605.3300511"},{"key":"e_1_3_2_1_45_1","doi-asserted-by":"publisher","DOI":"10.1080\/15533610802104133"},{"key":"e_1_3_2_1_46_1","unstructured":"www.makehumancommunity.org: http:\/\/www.makehumancommunity.org\/. Accessed: 2019-12-25. www.makehumancommunity.org: http:\/\/www.makehumancommunity.org\/. Accessed: 2019-12-25."},{"key":"e_1_3_2_1_47_1","volume-title":"39th International Conference on Information Systems, ICIS 2018","author":"Xu P.","year":"2018"},{"key":"e_1_3_2_1_48_1","unstructured":"2019. MixedRealityToolkit-Unity uses code from the base MixedRealityToolkit repository and makes it easier to consume in Unity.: Microsoft\/MixedRealityToolkit-Unity. Microsoft. 2019. MixedRealityToolkit-Unity uses code from the base MixedRealityToolkit repository and makes it easier to consume in Unity.: Microsoft\/MixedRealityToolkit-Unity. Microsoft."}],"event":{"name":"MuC'20: Mensch und Computer 2020","location":"Magdeburg Germany","acronym":"MuC'20"},"container-title":["Proceedings of the Conference on Mensch und Computer"],"original-title":[],"link":[{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3404983.3405591","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/dl.acm.org\/doi\/pdf\/10.1145\/3404983.3405591","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,6,17]],"date-time":"2025-06-17T20:17:45Z","timestamp":1750191465000},"score":1,"resource":{"primary":{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3404983.3405591"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2020,9,4]]},"references-count":48,"alternative-id":["10.1145\/3404983.3405591","10.1145\/3404983"],"URL":"https:\/\/doi.org\/10.1145\/3404983.3405591","relation":{},"subject":[],"published":{"date-parts":[[2020,9,4]]}}}