{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,7,15]],"date-time":"2025-07-15T03:48:51Z","timestamp":1752551331546,"version":"3.41.0"},"publisher-location":"New York, NY, USA","reference-count":9,"publisher":"ACM","license":[{"start":{"date-parts":[[2020,10,5]],"date-time":"2020-10-05T00:00:00Z","timestamp":1601856000000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.acm.org\/publications\/policies\/copyright_policy#Background"}],"content-domain":{"domain":["dl.acm.org"],"crossmark-restriction":true},"short-container-title":[],"published-print":{"date-parts":[[2020,10,5]]},"DOI":"10.1145\/3406324.3410544","type":"proceedings-article","created":{"date-parts":[[2021,2,25]],"date-time":"2021-02-25T19:26:14Z","timestamp":1614281174000},"page":"1-6","update-policy":"https:\/\/doi.org\/10.1145\/crossmark-policy","source":"Crossref","is-referenced-by-count":2,"title":["A Digital Companion for Air Travelers"],"prefix":"10.1145","author":[{"given":"Kimberly","family":"Garcia","sequence":"first","affiliation":[{"name":"Siemens, USA"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Daniel","family":"David Schwyn","sequence":"additional","affiliation":[{"name":"ETH Z\u00fcrich, Switzerland"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Florian","family":"Michahelles","sequence":"additional","affiliation":[{"name":"Artificial & Human Intelligence Research Siemens Corporate Technology, United States"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"320","published-online":{"date-parts":[[2021,2,25]]},"reference":[{"key":"e_1_3_2_2_1_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.jairtraman.2016.07.019"},{"key":"e_1_3_2_2_2_1","first-page":"1","volume-title":"Designing voice assistant personalities to improve automotive user interfaces.\" In Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems","author":"Mainz Anja","year":"2019","unstructured":"Braun, Michael, Anja Mainz , Ronee Chadowitz , Bastian Pfleging , and Florian Alt . \" At your service : Designing voice assistant personalities to improve automotive user interfaces.\" In Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems , pp. 1 - 11 . 2019 . Braun, Michael, Anja Mainz, Ronee Chadowitz, Bastian Pfleging, and Florian Alt. \"At your service: Designing voice assistant personalities to improve automotive user interfaces.\" In Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems, pp. 1-11. 2019."},{"key":"e_1_3_2_2_3_1","first-page":"1","article-title":"Chatbots for customer service: user experience and motivation","author":"Skjuve Marita","year":"2019","unstructured":"F\u00f8lstad, Asbj\u00f8rn, and Marita Skjuve . \" Chatbots for customer service: user experience and motivation .\" In Proceedings of the 1st International Conference on Conversational User Interfaces , pp. 1 - 9 . 2019 . F\u00f8lstad, Asbj\u00f8rn, and Marita Skjuve. \"Chatbots for customer service: user experience and motivation.\" In Proceedings of the 1st International Conference on Conversational User Interfaces, pp. 1-9. 2019.","journal-title":"Proceedings of the 1st International Conference on Conversational User Interfaces"},{"key":"e_1_3_2_2_4_1","unstructured":"Khatri Chandra Behnam Hedayatnia Anu Venkatesh Jeff Nunn Yi Pan Qing Liu Han Song \"Advancing the State of the Art in Open Domain Dialog Systems through the Alexa Prize.\" arXiv preprint arXiv:1812.10757 (2018).  Khatri Chandra Behnam Hedayatnia Anu Venkatesh Jeff Nunn Yi Pan Qing Liu Han Song \"Advancing the State of the Art in Open Domain Dialog Systems through the Alexa Prize.\" arXiv preprint arXiv:1812.10757 (2018)."},{"key":"e_1_3_2_2_5_1","first-page":"663","volume-title":"Companion Proceedings of The 2019 World Wide Web Conference","author":"Hodges Jack","year":"2019","unstructured":"Kritzler, Mareike, Jack Hodges , Dan Yu , Kimberly Garc\u00eda , Hemant Shukla , and Florian Michahelles . \" Digital Companion for Industry .\" In Companion Proceedings of The 2019 World Wide Web Conference , pp. 663 - 667 . 2019 . Kritzler, Mareike, Jack Hodges, Dan Yu, Kimberly Garc\u00eda, Hemant Shukla, and Florian Michahelles. \"Digital Companion for Industry.\" In Companion Proceedings of The 2019 World Wide Web Conference, pp. 663-667. 2019."},{"key":"e_1_3_2_2_6_1","volume-title":"\"Understanding the airport passenger landside retail experience.\" DRS 2012 Bangkok\u2013Research: Uncertainty, Contradiction and Value 1","author":"Popovic Vesna","year":"2012","unstructured":"Livingstone, Alison, Vesna Popovic , Ben J. Kraal , and Philip J. Kirk . \"Understanding the airport passenger landside retail experience.\" DRS 2012 Bangkok\u2013Research: Uncertainty, Contradiction and Value 1 ( 2012 ). Livingstone, Alison, Vesna Popovic, Ben J. Kraal, and Philip J. Kirk. \"Understanding the airport passenger landside retail experience.\" DRS 2012 Bangkok\u2013Research: Uncertainty, Contradiction and Value 1 (2012)."},{"key":"e_1_3_2_2_7_1","doi-asserted-by":"publisher","DOI":"10.1109\/MIS.2017.9"},{"key":"e_1_3_2_2_8_1","doi-asserted-by":"crossref","unstructured":"Myers Chelsea Anushay Furqan Jessica Nebolsky Karina Caro and Jichen Zhu. \"Patterns for how users overcome obstacles in voice user interfaces.\" In Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems pp. 1-7. 2018.  Myers Chelsea Anushay Furqan Jessica Nebolsky Karina Caro and Jichen Zhu. \"Patterns for how users overcome obstacles in voice user interfaces.\" In Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems pp. 1-7. 2018.","DOI":"10.1145\/3173574.3173580"},{"key":"e_1_3_2_2_9_1","doi-asserted-by":"publisher","DOI":"10.1080\/01441647.2015.1077287"}],"event":{"name":"MobileHCI '20: 22nd International Conference on Human-Computer Interaction with Mobile Devices and Services","acronym":"MobileHCI '20","location":"Oldenburg Germany"},"container-title":["22nd International Conference on Human-Computer Interaction with Mobile Devices and Services"],"original-title":[],"link":[{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3406324.3410544","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/dl.acm.org\/doi\/pdf\/10.1145\/3406324.3410544","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,6,17]],"date-time":"2025-06-17T21:31:52Z","timestamp":1750195912000},"score":1,"resource":{"primary":{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3406324.3410544"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2020,10,5]]},"references-count":9,"alternative-id":["10.1145\/3406324.3410544","10.1145\/3406324"],"URL":"https:\/\/doi.org\/10.1145\/3406324.3410544","relation":{},"subject":[],"published":{"date-parts":[[2020,10,5]]},"assertion":[{"value":"2021-02-25","order":2,"name":"published","label":"Published","group":{"name":"publication_history","label":"Publication History"}}]}}