{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,13]],"date-time":"2026-04-13T18:26:18Z","timestamp":1776104778294,"version":"3.50.1"},"publisher-location":"New York, NY, USA","reference-count":61,"publisher":"ACM","license":[{"start":{"date-parts":[[2021,5,8]],"date-time":"2021-05-08T00:00:00Z","timestamp":1620432000000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.acm.org\/publications\/policies\/copyright_policy#Background"}],"content-domain":{"domain":["dl.acm.org"],"crossmark-restriction":true},"short-container-title":[],"published-print":{"date-parts":[[2021,5,8]]},"DOI":"10.1145\/3411763.3451793","type":"proceedings-article","created":{"date-parts":[[2021,5,8]],"date-time":"2021-05-08T00:52:10Z","timestamp":1620435130000},"page":"1-8","update-policy":"https:\/\/doi.org\/10.1145\/crossmark-policy","source":"Crossref","is-referenced-by-count":27,"title":["The promise and peril of parallel chat in video meetings for work"],"prefix":"10.1145","author":[{"given":"Advait","family":"Sarkar","sequence":"first","affiliation":[{"name":"Microsoft Research, United Kingdom"}]},{"given":"Sean","family":"Rintel","sequence":"additional","affiliation":[{"name":"Microsoft Research, United Kingdom"}]},{"given":"Damian","family":"Borowiec","sequence":"additional","affiliation":[{"name":"Microsoft Research, United Kingdom"}]},{"given":"Rachel","family":"Bergmann","sequence":"additional","affiliation":[{"name":"Microsoft Research, United States"}]},{"given":"Sharon","family":"Gillett","sequence":"additional","affiliation":[{"name":"Microsoft Research, United States"}]},{"given":"Danielle","family":"Bragg","sequence":"additional","affiliation":[{"name":"Microsoft Research, United States"}]},{"given":"Nancy","family":"Baym","sequence":"additional","affiliation":[{"name":"Microsoft Research, United States"}]},{"given":"Abigail","family":"Sellen","sequence":"additional","affiliation":[{"name":"Microsoft Research, United Kingdom"}]}],"member":"320","published-online":{"date-parts":[[2021,5,8]]},"reference":[{"key":"e_1_3_2_1_1_1","unstructured":"AccessSIGCHI. 2020. Accessible Remote Attendance. https:\/\/accesssigchi.com\/accessible-remote-attendance\/"},{"key":"e_1_3_2_1_2_1","unstructured":"Atlassian. 2021. Work Life by Atlassian. https:\/\/www.atlassian.com\/blog"},{"key":"e_1_3_2_1_3_1","unstructured":"Emily Bary. 2021. Zoom Microsoft Teams usage are rocketing during coronavirus pandemic new data show. https:\/\/www.marketwatch.com\/story\/zoom-microsoft-cloud-usage-are-rocketing-during-coronavirus-pandemic-new-data-show-2020-03-30 Section: Industries."},{"key":"e_1_3_2_1_4_1","doi-asserted-by":"publisher","DOI":"10.4018\/978-1-5225-7567-2.ch009"},{"key":"e_1_3_2_1_5_1","doi-asserted-by":"publisher","DOI":"10.2200\/S00706ED1V01Y201602HCI034"},{"key":"e_1_3_2_1_6_1","doi-asserted-by":"publisher","DOI":"10.1191\/1478088706qp063oa"},{"key":"e_1_3_2_1_7_1","volume-title":"K-12 Online Learning and Students with Disabilities: Perspectives from State Special Education Directors.Journal of asynchronous learning networks 17, 3","author":"Burdette J","year":"2013","unstructured":"Paula\u00a0J Burdette, Diana\u00a0L Greer, and Kari\u00a0L Woods. 2013. K-12 Online Learning and Students with Disabilities: Perspectives from State Special Education Directors.Journal of asynchronous learning networks 17, 3 (2013), 65\u201372."},{"key":"e_1_3_2_1_8_1","doi-asserted-by":"publisher","DOI":"10.1080\/07421222.1999.11518255"},{"key":"e_1_3_2_1_9_1","doi-asserted-by":"publisher","DOI":"10.1007\/978-1-84882-483-6_13"},{"key":"e_1_3_2_1_10_1","volume-title":"Interfaces for Multiparty Videoconferencing","author":"Buxton A.S.","unstructured":"William\u00a0A.S. Buxton, Abigail\u00a0J. Sellen, and Michael\u00a0C. Sheasby. 1997. Interfaces for Multiparty Videoconferencing. In Video-Mediated Communication, Kathleen\u00a0E. Finn, Abigail\u00a0J. Sellen, and Sylvia\u00a0B. Wilbur (Eds.). Lawrence Erlbaum Associates, Mahwah, NJ, 385\u2013400."},{"key":"e_1_3_2_1_11_1","doi-asserted-by":"publisher","DOI":"10.1145\/3411764.3445243"},{"key":"e_1_3_2_1_12_1","unstructured":"Joseph\u00a0N. Cappella A.\u00a0W. Siegman and S. Feldstein. 1985. Controlling the floor in conversation. In Multichannel integrations of nonverbal behavior. Psychology Press Hove UK 69\u2013103."},{"key":"e_1_3_2_1_13_1","doi-asserted-by":"publisher","DOI":"10.1145\/3432936"},{"key":"e_1_3_2_1_14_1","doi-asserted-by":"publisher","DOI":"10.1017\/S0047404518001355"},{"key":"e_1_3_2_1_15_1","volume-title":"Making online teaching accessible: Inclusive course design for students with disabilities. Vol.\u00a017","author":"Coombs Norman","unstructured":"Norman Coombs. 2010. Making online teaching accessible: Inclusive course design for students with disabilities. Vol.\u00a017. John Wiley & Sons."},{"key":"e_1_3_2_1_16_1","volume-title":"Organizational information requirements, media richness and structural design. Management science 32, 5","author":"Daft L.","year":"1986","unstructured":"Richard\u00a0L. Daft and Robert\u00a0H. Lengel. 1986. Organizational information requirements, media richness and structural design. Management science 32, 5 (1986), 554\u2013571. ISBN: 0025-1909 Publisher: INFORMS."},{"key":"e_1_3_2_1_17_1","volume-title":"Who\u2019s Got the Floor?Language in Society 10, 3","author":"Edelsky Carole","year":"1981","unstructured":"Carole Edelsky. 1981. Who\u2019s Got the Floor?Language in Society 10, 3 (1981), 383\u2013421. https:\/\/www.jstor.org\/stable\/4167262 Publisher: Cambridge University Press."},{"key":"e_1_3_2_1_18_1","unstructured":"Kathleen\u00a0E. Finn Abigail\u00a0J. Sellen and Sylvia\u00a0B. Wilbur (Eds.). 1997. Video-Mediated Communication. Lawrence Erlbaum Associates Mahwah NJ."},{"key":"e_1_3_2_1_19_1","unstructured":"Centers for Disease\u00a0Control and Prevention. 2020. Disability Impacts All of Us. https:\/\/www.cdc.gov\/ncbddd\/disabilityandhealth\/infographic-disability-impacts-all.html"},{"key":"e_1_3_2_1_20_1","unstructured":"Sheila\u00a0M Fram. 2013. The Constant Comparative Analysis Method Outside of Grounded Theory. (2013) 25."},{"key":"e_1_3_2_1_21_1","unstructured":"Janan Ganesh. 2020. Zoom and the lost art of interruption. https:\/\/www.ft.com\/content\/5745fc60-b0db-4958-bdf4-3bb6307e190d"},{"key":"e_1_3_2_1_22_1","volume-title":"Parallel Meeting Chat Guide for Moderators and Participants: Drawing on findings from Microsoft Employees During COVID-19","author":"Gillett Sharon","year":"2021","unstructured":"Sharon Gillett, Danielle Bragg, Advait Sarkar, and Sean Rintel. 2021. Parallel Meeting Chat Guide for Moderators and Participants: Drawing on findings from Microsoft Employees During COVID-19. Technical Report 2021-02-FOW-SIM3. Microsoft Research. https:\/\/www.microsoft.com\/en-us\/research\/publication\/parallel-meeting-chat-guide-for-moderators-and-participants\/"},{"key":"e_1_3_2_1_23_1","unstructured":"Google. 2021. Use captions in a video call. https:\/\/support.google.com\/meet\/answer\/9300310"},{"key":"e_1_3_2_1_24_1","doi-asserted-by":"publisher","DOI":"10.1145\/2556288.2557048"},{"key":"e_1_3_2_1_25_1","volume-title":"Media Space 20+ Years of Mediated Life","author":"Harrison Steve","unstructured":"Steve Harrison. 2009. Media Space 20+ Years of Mediated Life (1st ed.). Springer Publishing Company, Incorporated.","edition":"1"},{"key":"e_1_3_2_1_26_1","volume-title":"Disembodied conduct: Interactional asymmetries in video-mediated communication. Technology in working order: Studies of work, interaction, and technology","author":"Heath Christian","year":"1993","unstructured":"Christian Heath and Paul Luff. 1993. Disembodied conduct: Interactional asymmetries in video-mediated communication. Technology in working order: Studies of work, interaction, and technology (1993), 35\u201354. Publisher: Citeseer."},{"key":"e_1_3_2_1_27_1","doi-asserted-by":"publisher","DOI":"10.1007\/BF02940852"},{"key":"e_1_3_2_1_28_1","doi-asserted-by":"publisher","DOI":"10.1108\/S1534-085620200000020006"},{"key":"e_1_3_2_1_29_1","volume-title":"Meetings and other Activities. In ICCHP. 133","author":"Hersh Marion","year":"2020","unstructured":"Marion Hersh, Barbara Leporini, and Marina Buzzi. 2020. Accessibility Evaluation of Video Conferencing Tools to Support Disabled People in Distance Teaching, Meetings and other Activities. In ICCHP. 133."},{"key":"e_1_3_2_1_30_1","volume-title":"Video-mediated communication, Kathleen\u00a0E","author":"Isaacs A.","unstructured":"Ellen\u00a0A. Isaacs and John\u00a0C. Tang. 1997. Studying video-based collaboration in context: From small workgroups to large organizations. In Video-mediated communication, Kathleen\u00a0E. Finn, Abigail\u00a0J. Sellen, and Sylvia\u00a0B. Wilbur (Eds.). 173\u2013197. Publisher: New Jersey: Lawrence Erlbaum."},{"key":"e_1_3_2_1_31_1","doi-asserted-by":"publisher","DOI":"10.1558\/cj.v33i2.26026"},{"key":"e_1_3_2_1_32_1","doi-asserted-by":"publisher","unstructured":"Robert\u00a0E. Kraut Jolene Galegher and Carmen Egido (Eds.). 2014. Intellectual Teamwork : Social and Technological Foundations of Cooperative Work. Psychology Press. https:\/\/doi.org\/10.4324\/9781315807645","DOI":"10.4324\/9781315807645"},{"key":"e_1_3_2_1_33_1","volume-title":"Teleconference Accessibility and Guidelines for Deaf and Hard of Hearing Users. In The 22nd International ACM SIGACCESS Conference on Computers and Accessibility. 1\u20136.","author":"Kushalnagar S","year":"2020","unstructured":"Raja\u00a0S Kushalnagar and Christian Vogler. 2020. Teleconference Accessibility and Guidelines for Deaf and Hard of Hearing Users. In The 22nd International ACM SIGACCESS Conference on Computers and Accessibility. 1\u20136."},{"key":"e_1_3_2_1_34_1","doi-asserted-by":"publisher","DOI":"10.1145\/3313831.3376546"},{"key":"e_1_3_2_1_35_1","doi-asserted-by":"publisher","DOI":"10.1145\/2556288.2557209"},{"key":"e_1_3_2_1_36_1","doi-asserted-by":"publisher","DOI":"10.1080\/17544750.2016.1202853"},{"key":"e_1_3_2_1_37_1","doi-asserted-by":"publisher","DOI":"10.1145\/3359127"},{"key":"e_1_3_2_1_38_1","doi-asserted-by":"publisher","DOI":"10.1145\/3274381"},{"key":"e_1_3_2_1_39_1","doi-asserted-by":"publisher","DOI":"10.1080\/08351813.2016.1199088"},{"key":"e_1_3_2_1_40_1","doi-asserted-by":"publisher","DOI":"10.1145\/2998181.2998256"},{"key":"e_1_3_2_1_41_1","doi-asserted-by":"publisher","DOI":"10.1145\/2818048.2819975"},{"key":"e_1_3_2_1_42_1","doi-asserted-by":"crossref","unstructured":"Joseph\u00a0F McCarthy. 2005. Digital Backchannels in Shared Physical Spaces: Experiences at an Academic Conference. (2005) 4.","DOI":"10.1145\/1056808.1056986"},{"key":"e_1_3_2_1_43_1","unstructured":"Microsoft. 2021. Express yourself in Teams meetings with live reactions. https:\/\/support.microsoft.com\/en-gb\/office\/express-yourself-in-teams-meetings-with-live-reactions-a8323a40-3d07-4129-934b-305370a36e21"},{"key":"e_1_3_2_1_44_1","unstructured":"Microsoft. 2021. View live transcription in a Teams meeting. https:\/\/support.microsoft.com\/en-gb\/office\/view-live-transcription-in-a-teams-meeting-7a1401ec-73b4-431d-875a-8b6af82b3e15"},{"key":"e_1_3_2_1_45_1","doi-asserted-by":"publisher","DOI":"10.1016\/S0020-7373(74)80019-2"},{"key":"e_1_3_2_1_46_1","doi-asserted-by":"publisher","DOI":"10.2200\/S00542ED1V01Y201310HCI020"},{"key":"e_1_3_2_1_47_1","doi-asserted-by":"publisher","DOI":"10.1145\/169059.169255"},{"key":"e_1_3_2_1_48_1","unstructured":"Sean Rintel. 2013. Video calling in long-distance relationships: The opportunistic use of audio\/video distortions as a relational resource. The Electronic Journal of Communication\/La Revue Electronic de Communication (EJC\/REC) 23(2013)."},{"key":"e_1_3_2_1_49_1","volume-title":"Methodology and Participation for 2020 Diary Study of Microsoft Employees Experiences in Remote Meetings During COVID-19","author":"Rintel Sean","year":"2020","unstructured":"Sean Rintel, Priscilla Wong, Advait Sarkar, and Abigail Sellen. 2020. Methodology and Participation for 2020 Diary Study of Microsoft Employees Experiences in Remote Meetings During COVID-19. Technical Report 2020-10-FOW-SIM1. Microsoft Research. https:\/\/www.microsoft.com\/en-us\/research\/publication\/methodology-and-participation-for-2020-diary-study-of-microsoft-employees-experiences-in-remote-meetings-during-covid-19\/"},{"key":"e_1_3_2_1_50_1","doi-asserted-by":"publisher","DOI":"10.1023\/A:1011243905593"},{"key":"e_1_3_2_1_51_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijhcs.2014.02.004"},{"key":"e_1_3_2_1_52_1","volume-title":"\u201csilver lining","author":"Schur A","year":"2020","unstructured":"Lisa\u00a0A Schur, Mason Ameri, and Douglas Kruse. 2020. Telework after COVID: a \u201csilver lining\u201d for workers with disabilities?Journal of occupational rehabilitation 30, 4 (2020), 521\u2013536."},{"key":"e_1_3_2_1_53_1","doi-asserted-by":"publisher","DOI":"10.1145\/2998181.2998277"},{"key":"e_1_3_2_1_54_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.pragma.2020.11.005"},{"key":"e_1_3_2_1_55_1","doi-asserted-by":"publisher","DOI":"10.1145\/2858036.2858374"},{"key":"e_1_3_2_1_56_1","doi-asserted-by":"publisher","DOI":"10.5555\/1038262.1038795"},{"key":"e_1_3_2_1_57_1","doi-asserted-by":"publisher","DOI":"10.1145\/3290605.3300390"},{"key":"e_1_3_2_1_58_1","doi-asserted-by":"publisher","DOI":"10.1145\/3391614.3393653"},{"key":"e_1_3_2_1_59_1","doi-asserted-by":"publisher","DOI":"10.1145\/3329485"},{"key":"e_1_3_2_1_60_1","unstructured":"Sarita Yardi. 2006. The Role of the Backchannel in Collaborative Learning Environments. (2006) 7."},{"key":"e_1_3_2_1_61_1","unstructured":"Zoom.us. 2021. Using in-meeting chat. https:\/\/support.zoom.us\/hc\/en-us\/articles\/203650445-Using-in-meeting-chat"}],"event":{"name":"CHI '21: CHI Conference on Human Factors in Computing Systems","location":"Yokohama Japan","acronym":"CHI '21","sponsor":["SIGCHI ACM Special Interest Group on Computer-Human Interaction"]},"container-title":["Extended Abstracts of the 2021 CHI Conference on Human Factors in Computing Systems"],"original-title":[],"link":[{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3411763.3451793","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/dl.acm.org\/doi\/pdf\/10.1145\/3411763.3451793","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,6,17]],"date-time":"2025-06-17T21:28:21Z","timestamp":1750195701000},"score":1,"resource":{"primary":{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3411763.3451793"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2021,5,8]]},"references-count":61,"alternative-id":["10.1145\/3411763.3451793","10.1145\/3411763"],"URL":"https:\/\/doi.org\/10.1145\/3411763.3451793","relation":{},"subject":[],"published":{"date-parts":[[2021,5,8]]},"assertion":[{"value":"2021-05-08","order":3,"name":"published","label":"Published","group":{"name":"publication_history","label":"Publication History"}}]}}