{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,13]],"date-time":"2026-04-13T23:19:51Z","timestamp":1776122391605,"version":"3.50.1"},"reference-count":105,"publisher":"Association for Computing Machinery (ACM)","issue":"CSCW2","license":[{"start":{"date-parts":[[2020,10,14]],"date-time":"2020-10-14T00:00:00Z","timestamp":1602633600000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.acm.org\/publications\/policies\/copyright_policy#Background"}],"funder":[{"DOI":"10.13039\/100004705","name":"Capital One Financial Corporation","doi-asserted-by":"publisher","id":[{"id":"10.13039\/100004705","id-type":"DOI","asserted-by":"publisher"}]},{"DOI":"10.13039\/100006435","name":"National Science Foundation","doi-asserted-by":"publisher","award":["CHS-1564041"],"award-info":[{"award-number":["CHS-1564041"]}],"id":[{"id":"10.13039\/100006435","id-type":"DOI","asserted-by":"publisher"}]}],"content-domain":{"domain":["dl.acm.org"],"crossmark-restriction":true},"short-container-title":["Proc. ACM Hum.-Comput. Interact."],"published-print":{"date-parts":[[2020,10,14]]},"abstract":"<jats:p>Interest has grown in designing algorithmic decision making systems for contestability. In this work, we study how users experience contesting unfavorable social media content moderation decisions. A large-scale online experiment tests whether different forms of appeals can improve users' experiences of automated decision making. We study the impact on users' perceptions of the Fairness, Accountability, and Trustworthiness of algorithmic decisions, as well as their feelings of Control (FACT). Surprisingly, we find that none of the appeal designs improve FACT perceptions compared to a no appeal baseline. We qualitatively analyze how users write appeals, and find that they contest the decision itself, but also more fundamental issues like the goal of moderating content, the idea of automation, and the inconsistency of the system as a whole. We conclude with suggestions for -- as well as a discussion of the challenges of -- designing for contestability.<\/jats:p>","DOI":"10.1145\/3415238","type":"journal-article","created":{"date-parts":[[2020,10,15]],"date-time":"2020-10-15T22:27:49Z","timestamp":1602800869000},"page":"1-22","update-policy":"https:\/\/doi.org\/10.1145\/crossmark-policy","source":"Crossref","is-referenced-by-count":71,"title":["\"At the End of the Day Facebook Does What ItWants\""],"prefix":"10.1145","volume":"4","author":[{"given":"Kristen","family":"Vaccaro","sequence":"first","affiliation":[{"name":"University of Illinois at Urbana-Champaign, Urbana, IL, USA"}]},{"given":"Christian","family":"Sandvig","sequence":"additional","affiliation":[{"name":"University of Michigan, Ann Arbor, MI, USA"}]},{"given":"Karrie","family":"Karahalios","sequence":"additional","affiliation":[{"name":"University of Illinois at Urbana-Champaign, Urbana, IL, USA"}]}],"member":"320","published-online":{"date-parts":[[2020,10,15]]},"reference":[{"key":"e_1_2_2_1_1","volume-title":"Instagram will soon let you appeal post takedowns. Engadget","author":"Alvarez Edgar","year":"2019","unstructured":"Edgar Alvarez . 2019. Instagram will soon let you appeal post takedowns. Engadget ( 2019 ). https:\/\/www.engadget.com\/2019\/05\/07\/instagram-appeals-content-review-taken-down-posts\/ Edgar Alvarez. 2019. Instagram will soon let you appeal post takedowns. Engadget (2019). https:\/\/www.engadget.com\/2019\/05\/07\/instagram-appeals-content-review-taken-down-posts\/"},{"key":"e_1_2_2_2_1","unstructured":"Julia Angwin and Hannes Grassegger. 2017. Facebook's Secret Censorship Rules Protect White Men From Hate Speech But Not Black Children. https:\/\/www.propublica.org\/article\/facebook-hate-speech-censorship-internal-documents-algorithms. ProPublica. Julia Angwin and Hannes Grassegger. 2017. Facebook's Secret Censorship Rules Protect White Men From Hate Speech But Not Black Children. https:\/\/www.propublica.org\/article\/facebook-hate-speech-censorship-internal-documents-algorithms. ProPublica."},{"key":"e_1_2_2_3_1","doi-asserted-by":"crossref","first-page":"168","DOI":"10.58680\/la198326236","article-title":"Instructional Scaffolding: Reading and Writing as Natural Language Activities","volume":"60","author":"Applebee Arthur N.","year":"1983","unstructured":"Arthur N. Applebee and Judith A. Langer . 1983 . Instructional Scaffolding: Reading and Writing as Natural Language Activities . Language Arts , Vol. 60 , 2 (1983), 168 -- 175 . Arthur N. Applebee and Judith A. Langer. 1983. Instructional Scaffolding: Reading and Writing as Natural Language Activities. Language Arts, Vol. 60, 2 (1983), 168--175.","journal-title":"Language Arts"},{"key":"e_1_2_2_4_1","unstructured":"American Bar Association. 2017. How Courts Work: Steps in a Trial. https:\/\/www.americanbar.org\/groups\/public_education\/resources\/law_related_education_network\/how_courts_work\/appeals.html. American Bar Association. 2017. How Courts Work: Steps in a Trial. https:\/\/www.americanbar.org\/groups\/public_education\/resources\/law_related_education_network\/how_courts_work\/appeals.html."},{"key":"e_1_2_2_5_1","volume-title":"Encyclopedia of ethics","author":"Becker Lawrence C","unstructured":"Lawrence C Becker and Charlotte B Becker . 2013. Encyclopedia of ethics . Routledge . Lawrence C Becker and Charlotte B Becker. 2013. Encyclopedia of ethics .Routledge."},{"key":"e_1_2_2_6_1","doi-asserted-by":"publisher","DOI":"10.1145\/3173574.3173951"},{"key":"e_1_2_2_7_1","doi-asserted-by":"publisher","DOI":"10.1177\/0146167203029006007"},{"key":"e_1_2_2_8_1","volume-title":"Restorative justice & responsive regulation","author":"Braithwaite John","unstructured":"John Braithwaite . 2002. Restorative justice & responsive regulation . Oxford University Press . John Braithwaite. 2002. Restorative justice & responsive regulation .Oxford University Press."},{"key":"e_1_2_2_9_1","volume-title":"When trust matters: The moderating effect of outcome favorability. Administrative science quarterly","author":"Brockner Joel","year":"1997","unstructured":"Joel Brockner , Phyllis A Siegel , Joseph P Daly , Tom Tyler , and Christopher Martin . 1997. When trust matters: The moderating effect of outcome favorability. Administrative science quarterly ( 1997 ), 558--583. Joel Brockner, Phyllis A Siegel, Joseph P Daly, Tom Tyler, and Christopher Martin. 1997. When trust matters: The moderating effect of outcome favorability. Administrative science quarterly (1997), 558--583."},{"key":"e_1_2_2_10_1","volume-title":"when, and why does outcome favorability interact with procedural fairness? In Handbook of organizational justice","author":"Brockner Joel","unstructured":"Joel Brockner and Batia Wiesenfeld . 2005. How , when, and why does outcome favorability interact with procedural fairness? In Handbook of organizational justice ,, J. Greenberg and J. A. Colquitt (Eds.). Lawrence Erlbaum Associates Publishers . Joel Brockner and Batia Wiesenfeld. 2005. How, when, and why does outcome favorability interact with procedural fairness? In Handbook of organizational justice,, J. Greenberg and J. A. Colquitt (Eds.). Lawrence Erlbaum Associates Publishers."},{"key":"e_1_2_2_11_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.jesp.2012.02.017"},{"key":"e_1_2_2_12_1","unstructured":"James Carson. 2019. Fake news: What exactly is it ? and how can you spot it? https:\/\/www.telegraph.co.uk\/technology\/0\/fake-news-exactly-has-really-had-influence\/. The Telegraph. James Carson. 2019. Fake news: What exactly is it ? and how can you spot it? https:\/\/www.telegraph.co.uk\/technology\/0\/fake-news-exactly-has-really-had-influence\/. The Telegraph."},{"key":"e_1_2_2_13_1","unstructured":"Online Censorship. [n.d.]. OFFLINE-ONLINE: data visuals exploring how content moderation practices impact marginalized communities. https:\/\/onlinecensorship.org\/content\/infographics. Online Censorship. [n.d.]. OFFLINE-ONLINE: data visuals exploring how content moderation practices impact marginalized communities. https:\/\/onlinecensorship.org\/content\/infographics."},{"key":"e_1_2_2_14_1","unstructured":"Bill Chappell. 2020. FEC Commissioner Rips Facebook Over Political Ad Policy: 'This Will Not Do'. https:\/\/www.npr.org\/2020\/01\/09\/794911246\/fec-commissioner-rips-facebook-over-political-ad-policy-this-will-not-do. Bill Chappell. 2020. FEC Commissioner Rips Facebook Over Political Ad Policy: 'This Will Not Do'. https:\/\/www.npr.org\/2020\/01\/09\/794911246\/fec-commissioner-rips-facebook-over-political-ad-policy-this-will-not-do."},{"key":"e_1_2_2_15_1","volume-title":"The Dangerous Trend of LGBTQ Censorship on the Internet. Out Magazine","author":"Cheves Alexander","year":"2018","unstructured":"Alexander Cheves . 2018. The Dangerous Trend of LGBTQ Censorship on the Internet. Out Magazine ( 2018 ). http:\/\/www.out.com\/out-exclusives\/2018\/12\/06\/dangerous-trend-lgbtq-censorship-internet Alexander Cheves. 2018. The Dangerous Trend of LGBTQ Censorship on the Internet. Out Magazine (2018). http:\/\/www.out.com\/out-exclusives\/2018\/12\/06\/dangerous-trend-lgbtq-censorship-internet"},{"key":"e_1_2_2_16_1","unstructured":"Jane Coaston. 2019. The Facebook free speech battle with conservatives explained. https:\/\/www.vox.com\/technology\/2019\/5\/6\/18528250\/facebook-speech-conservatives-trump-platform-publisher. Vox. Jane Coaston. 2019. The Facebook free speech battle with conservatives explained. https:\/\/www.vox.com\/technology\/2019\/5\/6\/18528250\/facebook-speech-conservatives-trump-platform-publisher. Vox."},{"key":"e_1_2_2_17_1","unstructured":"Federal Trade Commission. 2013. Sample Letter for Disputing Errors on Your Credit Report. https:\/\/www.consumer.ftc.gov\/articles\/0384-sample-letter-disputing-errors-your-credit-report. Federal Trade Commission. 2013. Sample Letter for Disputing Errors on Your Credit Report. https:\/\/www.consumer.ftc.gov\/articles\/0384-sample-letter-disputing-errors-your-credit-report."},{"key":"e_1_2_2_18_1","unstructured":"Federal Trade Commission. 2017. Disputing Errors on Credit Reports. https:\/\/www.consumer.ftc.gov\/articles\/0151-disputing-errors-credit-reports. Federal Trade Commission. 2017. Disputing Errors on Credit Reports. https:\/\/www.consumer.ftc.gov\/articles\/0151-disputing-errors-credit-reports."},{"key":"e_1_2_2_19_1","doi-asserted-by":"publisher","DOI":"10.1177\/1461444814543163"},{"key":"e_1_2_2_20_1","unstructured":"Facebook Diversity. 2015. Last year we were proud to add... https:\/\/www.facebook.com\/facebookdiversity\/posts\/last-year-we-were-proud-to-add-a-custom-gender-option-to-help-people-better-expr\/774221582674346\/. Facebook Diversity. 2015. Last year we were proud to add... https:\/\/www.facebook.com\/facebookdiversity\/posts\/last-year-we-were-proud-to-add-a-custom-gender-option-to-help-people-better-expr\/774221582674346\/."},{"key":"e_1_2_2_21_1","doi-asserted-by":"publisher","DOI":"10.1145\/1056224.1056267"},{"key":"e_1_2_2_22_1","volume-title":"Queer womens experiences of patchwork platform governance on Tinder, Instagram, and Vine. Convergence: The International Journal of Research into New Media Technologies","author":"Duguay Stefanie","year":"2018","unstructured":"Stefanie Duguay , Jean Burgess , and Nicolas Suzor . 2018. Queer womens experiences of patchwork platform governance on Tinder, Instagram, and Vine. Convergence: The International Journal of Research into New Media Technologies ( 2018 ). https:\/\/doi.org\/10.1177\/1354856518781530 10.1177\/1354856518781530 Stefanie Duguay, Jean Burgess, and Nicolas Suzor. 2018. Queer womens experiences of patchwork platform governance on Tinder, Instagram, and Vine. Convergence: The International Journal of Research into New Media Technologies (2018). https:\/\/doi.org\/10.1177\/1354856518781530"},{"key":"e_1_2_2_23_1","unstructured":"Elizabeth Dwoskin Jeanne Whalen and Regine Cabato. 2019. Content moderators at YouTube Facebook and Twitter see the worst of the web and suffer silently. https:\/\/www.washingtonpost.com\/technology\/2019\/07\/25\/social-media-companies-are-outsourcing-their-dirty-work-philippines-generation-workers-is-paying-price. The Washington Post. Elizabeth Dwoskin Jeanne Whalen and Regine Cabato. 2019. Content moderators at YouTube Facebook and Twitter see the worst of the web and suffer silently. https:\/\/www.washingtonpost.com\/technology\/2019\/07\/25\/social-media-companies-are-outsourcing-their-dirty-work-philippines-generation-workers-is-paying-price. The Washington Post."},{"key":"e_1_2_2_24_1","doi-asserted-by":"publisher","DOI":"10.1145\/3290605.3300724"},{"key":"e_1_2_2_25_1","unstructured":"Facebook. [n.d.] a. Disabled Accounts. Facebook Help Center. https:\/\/www.facebook.com\/help\/185747581553788\/ Facebook. [n.d.] a. Disabled Accounts. Facebook Help Center. https:\/\/www.facebook.com\/help\/185747581553788\/"},{"key":"e_1_2_2_26_1","volume-title":"My Personal Account Was Disabled","unstructured":"Facebook. [n.d.] b. My Personal Account Was Disabled . Facebook Help Center . https:\/\/www.facebook.com\/help\/contact\/260749603972907 Facebook. [n.d.] b. My Personal Account Was Disabled. Facebook Help Center. https:\/\/www.facebook.com\/help\/contact\/260749603972907"},{"key":"e_1_2_2_27_1","unstructured":"Facebook. 2018. Enforcing Our Community Standards. Facebook Newsroom. https:\/\/newsroom.fb.com\/news\/2018\/08\/enforcing-our-community-standards\/ Facebook. 2018. Enforcing Our Community Standards. Facebook Newsroom. https:\/\/newsroom.fb.com\/news\/2018\/08\/enforcing-our-community-standards\/"},{"key":"e_1_2_2_28_1","unstructured":"Facebook. 2019. Facebook Reports Third Quarter 2019 Results. https:\/\/investor.fb.com\/investor-news\/press-release-details\/2019\/Facebook-Reports-Third-Quarter-2019-Results\/default.aspx. Facebook. 2019. Facebook Reports Third Quarter 2019 Results. https:\/\/investor.fb.com\/investor-news\/press-release-details\/2019\/Facebook-Reports-Third-Quarter-2019-Results\/default.aspx."},{"key":"e_1_2_2_29_1","volume-title":"Community Standards: Hate Speech. https:\/\/www.facebook.com\/communitystandards\/hate_speech.","year":"2020","unstructured":"Facebook. 2020 . Community Standards: Hate Speech. https:\/\/www.facebook.com\/communitystandards\/hate_speech. Facebook. 2020. Community Standards: Hate Speech. https:\/\/www.facebook.com\/communitystandards\/hate_speech."},{"key":"e_1_2_2_30_1","volume-title":"Proc. New Security Paradigms Workshop. ACM. https:\/\/doi.org\/10","author":"Feigenbaum Joan","year":"2073","unstructured":"Joan Feigenbaum , Aaron D. Jaggard , and Rebecca N. Wright . 2011. Towards a Formal Model of Accountability . In Proc. New Security Paradigms Workshop. ACM. https:\/\/doi.org\/10 .1145\/ 2073 276.2073282 10.1145\/2073276.2073282 Joan Feigenbaum, Aaron D. Jaggard, and Rebecca N. Wright. 2011. Towards a Formal Model of Accountability. In Proc. New Security Paradigms Workshop. ACM. https:\/\/doi.org\/10.1145\/2073276.2073282"},{"key":"e_1_2_2_31_1","doi-asserted-by":"publisher","DOI":"10.1177\/1948550617693063"},{"key":"e_1_2_2_32_1","doi-asserted-by":"crossref","unstructured":"Lois G Forer. 1984. Money and Justice: Who Owns the Courts? Norton. Lois G Forer. 1984. Money and Justice: Who Owns the Courts? Norton.","DOI":"10.2307\/1288810"},{"key":"e_1_2_2_33_1","volume-title":"Custodians of the Internet: Platforms, content moderation, and the hidden decisions that shape social media","author":"Gillespie Tarleton","unstructured":"Tarleton Gillespie . 2018. Custodians of the Internet: Platforms, content moderation, and the hidden decisions that shape social media . Yale University Press . Tarleton Gillespie. 2018. Custodians of the Internet: Platforms, content moderation, and the hidden decisions that shape social media .Yale University Press."},{"key":"e_1_2_2_34_1","volume-title":"Too","author":"Goldberg Arthur","year":"1964","unstructured":"Arthur Goldberg . 1964. Equal Justice for the Poor , Too ; Far too often, money--or the lack of it--can be the deciding factor in the courtroom, says Justice Goldberg, who calls for a program to insure justice for all Americans. New York Times (March 1964 ). Arthur Goldberg. 1964. Equal Justice for the Poor, Too; Far too often, money--or the lack of it--can be the deciding factor in the courtroom, says Justice Goldberg, who calls for a program to insure justice for all Americans. New York Times (March 1964)."},{"key":"e_1_2_2_35_1","volume-title":"\u201cright to explanation\". arXiv preprint arXiv:1606.08813","author":"Goodman Bryce","year":"2016","unstructured":"Bryce Goodman and Seth Flaxman . 2016. European Union regulations on algorithmic decision-making and a \u201cright to explanation\". arXiv preprint arXiv:1606.08813 ( 2016 ). Bryce Goodman and Seth Flaxman. 2016. European Union regulations on algorithmic decision-making and a \u201cright to explanation\". arXiv preprint arXiv:1606.08813 (2016)."},{"key":"e_1_2_2_36_1","volume-title":"10 facts about Americans and Facebook. https:\/\/www.pewresearch.org\/fact-tank\/2019\/05\/16\/facts-about-americans-and-facebook\/","author":"Gramlich John","unstructured":"John Gramlich . 2019. 10 facts about Americans and Facebook. https:\/\/www.pewresearch.org\/fact-tank\/2019\/05\/16\/facts-about-americans-and-facebook\/ . Pew Research Center . John Gramlich. 2019. 10 facts about Americans and Facebook. https:\/\/www.pewresearch.org\/fact-tank\/2019\/05\/16\/facts-about-americans-and-facebook\/. Pew Research Center."},{"key":"e_1_2_2_37_1","volume-title":"Facebook goes beyond 'male' and 'female' with new gender options. https:\/\/www.cnn.com\/2014\/02\/13\/tech\/social-media\/facebook-gender-custom\/index.html. CNN","author":"Griggs Brandon","year":"2014","unstructured":"Brandon Griggs . 2014. Facebook goes beyond 'male' and 'female' with new gender options. https:\/\/www.cnn.com\/2014\/02\/13\/tech\/social-media\/facebook-gender-custom\/index.html. CNN ( 2014 ). Brandon Griggs. 2014. Facebook goes beyond 'male' and 'female' with new gender options. https:\/\/www.cnn.com\/2014\/02\/13\/tech\/social-media\/facebook-gender-custom\/index.html. CNN (2014)."},{"key":"e_1_2_2_39_1","unstructured":"Jon Henley. 2018. Global crackdown on fake news raises censorship concerns. https:\/\/www.theguardian.com\/media\/2018\/apr\/24\/global-crackdown-on-fake-news-raises-censorship-concerns. The Guardian. Jon Henley. 2018. Global crackdown on fake news raises censorship concerns. https:\/\/www.theguardian.com\/media\/2018\/apr\/24\/global-crackdown-on-fake-news-raises-censorship-concerns. The Guardian."},{"key":"e_1_2_2_40_1","doi-asserted-by":"publisher","DOI":"10.1016\/j.trb.2009.12.012"},{"key":"e_1_2_2_41_1","unstructured":"Alex Hern. 2014. Facebook T&Cs introduced 'research' policy months after emotion study. https:\/\/www.theguardian.com\/technology\/2014\/jul\/01\/facebook-data-policy-research-emotion-study. Alex Hern. 2014. Facebook T&Cs introduced 'research' policy months after emotion study. https:\/\/www.theguardian.com\/technology\/2014\/jul\/01\/facebook-data-policy-research-emotion-study."},{"key":"e_1_2_2_42_1","doi-asserted-by":"publisher","DOI":"10.1145\/3064663.3064703"},{"key":"e_1_2_2_43_1","volume-title":"Facebook still suspending Native Americans over `real name' policy. The Guardian (February","author":"Holpuch Amanda","year":"2015","unstructured":"Amanda Holpuch . 2015. Facebook still suspending Native Americans over `real name' policy. The Guardian (February 2015 ). https:\/\/www.theguardian.com\/technology\/2015\/feb\/16\/facebook-real-name-policy-suspends-native-americans Amanda Holpuch. 2015. Facebook still suspending Native Americans over `real name' policy. The Guardian (February 2015). https:\/\/www.theguardian.com\/technology\/2015\/feb\/16\/facebook-real-name-policy-suspends-native-americans"},{"key":"e_1_2_2_44_1","doi-asserted-by":"publisher","DOI":"10.1177\/002224377801500208"},{"key":"e_1_2_2_45_1","first-page":"148","article-title":"Credit scoring in the era of big data","volume":"18","author":"Hurley Mikella","year":"2016","unstructured":"Mikella Hurley and Julius Adebayo . 2016 . Credit scoring in the era of big data . Yale Journal of Law & Technology , Vol. 18 (2016), 148 . Mikella Hurley and Julius Adebayo. 2016. Credit scoring in the era of big data. Yale Journal of Law & Technology, Vol. 18 (2016), 148.","journal-title":"Yale Journal of Law & Technology"},{"key":"e_1_2_2_46_1","doi-asserted-by":"publisher","DOI":"10.1145\/3287560.3287600"},{"key":"e_1_2_2_47_1","unstructured":"Liane Jackson. 2019. Balance of power: Money and inequity in the judicial system. http:\/\/www.abajournal.com\/magazine\/article\/balance-of-power. Liane Jackson. 2019. Balance of power: Money and inequity in the judicial system. http:\/\/www.abajournal.com\/magazine\/article\/balance-of-power."},{"key":"e_1_2_2_48_1","unstructured":"Tracy Jan and Elizabeth Dwoskin. 2017. A white man called her kids the n-word. Facebook stopped her from sharing it. https:\/\/www.washingtonpost.com\/business\/economy\/for-facebook-erasing-hate-speech-proves-a-daunting-challenge\/2017\/07\/31\/922d9bc6--6e3b-11e7--9c15--177740635e83_story.html. The Washington Post. Tracy Jan and Elizabeth Dwoskin. 2017. A white man called her kids the n-word. Facebook stopped her from sharing it. https:\/\/www.washingtonpost.com\/business\/economy\/for-facebook-erasing-hate-speech-proves-a-daunting-challenge\/2017\/07\/31\/922d9bc6--6e3b-11e7--9c15--177740635e83_story.html. The Washington Post."},{"key":"e_1_2_2_49_1","volume-title":"Proceedings of the ACM on Human-Computer Interaction","volume":"2","author":"Jhaver Shagun","year":"2018","unstructured":"Shagun Jhaver , Amy Bruckman , and Eric Gilbert . 2018 . Does Transparency in Moderation Really Matter?: User Behavior After Content Removal Explanations on Reddit . Proceedings of the ACM on Human-Computer Interaction , Vol. 2 (2018). Shagun Jhaver, Amy Bruckman, and Eric Gilbert. 2018. Does Transparency in Moderation Really Matter?: User Behavior After Content Removal Explanations on Reddit. Proceedings of the ACM on Human-Computer Interaction, Vol. 2 (2018)."},{"key":"e_1_2_2_50_1","volume-title":"Ethical decision making by individuals in organizations: An issue-contingent model","author":"Jones Thomas M","year":"1991","unstructured":"Thomas M Jones . 1991. Ethical decision making by individuals in organizations: An issue-contingent model . Academy of management review, Vol. 16 , 2 ( 1991 ), 366--395. Thomas M Jones. 1991. Ethical decision making by individuals in organizations: An issue-contingent model. Academy of management review, Vol. 16, 2 (1991), 366--395."},{"key":"e_1_2_2_51_1","doi-asserted-by":"publisher","DOI":"10.1111\/j.1548-1425.2012.01362.x"},{"key":"e_1_2_2_52_1","volume-title":"An oasis of bipartisanship: Republicans and Democrats distrust social media sites for political and election news","author":"Jurkowitz Mark","year":"2020","unstructured":"Mark Jurkowitz and Amy Mitchell . 2020. An oasis of bipartisanship: Republicans and Democrats distrust social media sites for political and election news . Pew Research Center (January 2020 ). Mark Jurkowitz and Amy Mitchell. 2020. An oasis of bipartisanship: Republicans and Democrats distrust social media sites for political and election news. Pew Research Center (January 2020)."},{"key":"e_1_2_2_53_1","volume-title":"Governance by algorithms: reality construction by algorithmic selection on the Internet. Media","author":"Just Natascha","year":"2017","unstructured":"Natascha Just and Michael Latzer . 2017. Governance by algorithms: reality construction by algorithmic selection on the Internet. Media , Culture & Society , Vol . 39, 2 ( 2017 ). Natascha Just and Michael Latzer. 2017. Governance by algorithms: reality construction by algorithmic selection on the Internet. Media, Culture & Society, Vol. 39, 2 (2017)."},{"key":"e_1_2_2_54_1","doi-asserted-by":"crossref","first-page":"22","DOI":"10.1177\/001088049403500102","article-title":"Perceived Fairness of Yield Management: Applying yield-management principles to rate structures is complicated by what consumers perceive as unfair practices","volume":"35","author":"Kimes Sheryl E","year":"1994","unstructured":"Sheryl E Kimes . 1994 . Perceived Fairness of Yield Management: Applying yield-management principles to rate structures is complicated by what consumers perceive as unfair practices . Cornell Hotel and Restaurant Administration Quarterly , Vol. 35 , 1 (1994), 22 -- 29 . Sheryl E Kimes. 1994. Perceived Fairness of Yield Management: Applying yield-management principles to rate structures is complicated by what consumers perceive as unfair practices. Cornell Hotel and Restaurant Administration Quarterly, Vol. 35, 1 (1994), 22--29.","journal-title":"Cornell Hotel and Restaurant Administration Quarterly"},{"key":"e_1_2_2_55_1","first-page":"1598","article-title":"The new governors: The people, rules, and processes governing online speech","volume":"131","author":"Klonick Kate","year":"2017","unstructured":"Kate Klonick . 2017 . The new governors: The people, rules, and processes governing online speech . Harvard Law Review , Vol. 131 (2017), 1598 . Kate Klonick. 2017. The new governors: The people, rules, and processes governing online speech. Harvard Law Review, Vol. 131 (2017), 1598.","journal-title":"Harvard Law Review"},{"key":"e_1_2_2_56_1","volume-title":"Contestability and Professionals: From Explanations to Engagement with Algorithmic Systems. Available at SSRN 3311894","author":"Kluttz Daniel","year":"2018","unstructured":"Daniel Kluttz , Nitin Kohli , and Deirdre K Mulligan . 2018. Contestability and Professionals: From Explanations to Engagement with Algorithmic Systems. Available at SSRN 3311894 ( 2018 ). Daniel Kluttz, Nitin Kohli, and Deirdre K Mulligan. 2018. Contestability and Professionals: From Explanations to Engagement with Algorithmic Systems. Available at SSRN 3311894 (2018)."},{"key":"e_1_2_2_57_1","volume-title":"Automated decision support technologies and the Legal Profession. Berkeley Technology Law Journal","author":"Kluttz Daniel","year":"2019","unstructured":"Daniel Kluttz and Deirdre K Mulligan . 2019. Automated decision support technologies and the Legal Profession. Berkeley Technology Law Journal ( 2019 ). Daniel Kluttz and Deirdre K Mulligan. 2019. Automated decision support technologies and the Legal Profession. Berkeley Technology Law Journal (2019)."},{"key":"e_1_2_2_58_1","volume-title":"The Impossible Job: Inside Facebook's Struggle to Moderate Two Billion People. (August","author":"Koebler Jason","year":"2018","unstructured":"Jason Koebler and Joseph Cox . 2018. The Impossible Job: Inside Facebook's Struggle to Moderate Two Billion People. (August 2018 ). https:\/\/www.vice.com\/en_us\/article\/xwk9zd\/how-facebook-content-moderation-works. Jason Koebler and Joseph Cox. 2018. The Impossible Job: Inside Facebook's Struggle to Moderate Two Billion People. (August 2018). https:\/\/www.vice.com\/en_us\/article\/xwk9zd\/how-facebook-content-moderation-works."},{"key":"e_1_2_2_59_1","volume-title":"The injustices of others: Social reports and the integration of others' experiences in organizational justice judgments. Organizational behavior and human decision processes","author":"Kray Laura J","year":"2002","unstructured":"Laura J Kray and E Allan Lind . 2002. The injustices of others: Social reports and the integration of others' experiences in organizational justice judgments. Organizational behavior and human decision processes , Vol. 89 , 1 ( 2002 ), 906--924. Laura J Kray and E Allan Lind. 2002. The injustices of others: Social reports and the integration of others' experiences in organizational justice judgments. Organizational behavior and human decision processes, Vol. 89, 1 (2002), 906--924."},{"key":"e_1_2_2_60_1","doi-asserted-by":"publisher","DOI":"10.1080\/02699930600859219"},{"key":"e_1_2_2_61_1","volume-title":"Public has little confidence in social media companies to determine offensive content","author":"Laloggia John","year":"2019","unstructured":"John Laloggia . 2019. U. S. Public has little confidence in social media companies to determine offensive content . Pew Research Center (July 2019 ). John Laloggia. 2019. U.S. Public has little confidence in social media companies to determine offensive content. Pew Research Center (July 2019)."},{"key":"e_1_2_2_62_1","first-page":"1353","article-title":"Regulating Online Content Moderation","volume":"106","author":"Langvardt Kyle","year":"2017","unstructured":"Kyle Langvardt . 2017 . Regulating Online Content Moderation . Georgetown Law Journal , Vol. 106 (2017), 1353 . Kyle Langvardt. 2017. Regulating Online Content Moderation. Georgetown Law Journal, Vol. 106 (2017), 1353.","journal-title":"Georgetown Law Journal"},{"key":"e_1_2_2_63_1","unstructured":"Dave Lee. 2019. Facebook's Zuckerberg grilled over ad fact-checking policy. https:\/\/www.bbc.com\/news\/technology-50152062. Dave Lee. 2019. Facebook's Zuckerberg grilled over ad fact-checking policy. https:\/\/www.bbc.com\/news\/technology-50152062."},{"key":"e_1_2_2_64_1","doi-asserted-by":"publisher","DOI":"10.1145\/2998181.2998230"},{"key":"e_1_2_2_65_1","doi-asserted-by":"publisher","DOI":"10.1145\/3025453.3025884"},{"key":"e_1_2_2_66_1","volume-title":"Born to choose: The origins and value of the need for control. Trends in cognitive sciences","author":"Leotti Lauren A","year":"2010","unstructured":"Lauren A Leotti , Sheena S Iyengar , and Kevin N Ochsner . 2010. Born to choose: The origins and value of the need for control. Trends in cognitive sciences , Vol. 14 , 10 ( 2010 ), 457--463. Lauren A Leotti, Sheena S Iyengar, and Kevin N Ochsner. 2010. Born to choose: The origins and value of the need for control. Trends in cognitive sciences, Vol. 14, 10 (2010), 457--463."},{"key":"e_1_2_2_67_1","unstructured":"Gerald S Leventhal. 1976. What Should Be Done with Equity Theory? New Approaches to the Study of Fairness in Social Relationships. (1976). Gerald S Leventhal. 1976. What Should Be Done with Equity Theory? New Approaches to the Study of Fairness in Social Relationships. (1976)."},{"key":"e_1_2_2_68_1","volume-title":"The social psychology of procedural justice","author":"Allan Lind E","unstructured":"E Allan Lind and Tom R Tyler . 1988. The social psychology of procedural justice . Springer Science & Business Media . E Allan Lind and Tom R Tyler. 1988. The social psychology of procedural justice .Springer Science & Business Media."},{"key":"e_1_2_2_69_1","unstructured":"Amber Madison. 2015. When Social-Media Companies Censor Sex Education. https:\/\/www.theatlantic.com\/health\/archive\/2015\/03\/when-social-media-censors-sex-education\/385576\/. The Atlantic. Amber Madison. 2015. When Social-Media Companies Censor Sex Education. https:\/\/www.theatlantic.com\/health\/archive\/2015\/03\/when-social-media-censors-sex-education\/385576\/. The Atlantic."},{"key":"e_1_2_2_70_1","doi-asserted-by":"publisher","DOI":"10.1016\/0361-3682(95)00006-U"},{"key":"e_1_2_2_71_1","unstructured":"Aaron Mak. 2018. Facebook content moderation rules: How company decides what to remove. https:\/\/slate.com\/technology\/2018\/04\/facebook-content-moderation-rules-how-company-decides-what-to-remove.html. Slate. Aaron Mak. 2018. Facebook content moderation rules: How company decides what to remove. https:\/\/slate.com\/technology\/2018\/04\/facebook-content-moderation-rules-how-company-decides-what-to-remove.html. Slate."},{"key":"e_1_2_2_72_1","doi-asserted-by":"publisher","DOI":"10.1080\/1369118X.2017.1293130"},{"key":"e_1_2_2_73_1","volume-title":"Brian Keegan, Jaclyn Friedman, and Charlie DeTar.","author":"Matias J","year":"2015","unstructured":"J Matias , Amy Johnson , Whitney Erin Boesel , Brian Keegan, Jaclyn Friedman, and Charlie DeTar. 2015 . Reporting, reviewing, and responding to harassment on Twitter . Available at SSRN 2602018 (2015). J Matias, Amy Johnson, Whitney Erin Boesel, Brian Keegan, Jaclyn Friedman, and Charlie DeTar. 2015. Reporting, reviewing, and responding to harassment on Twitter. Available at SSRN 2602018 (2015)."},{"key":"e_1_2_2_74_1","doi-asserted-by":"publisher","DOI":"10.1177\/0149206312441208"},{"key":"e_1_2_2_75_1","unstructured":"Adam Mosseri. 2017. Working to Stop Misinformation and False News. Facebook Blog. https:\/\/www.facebook.com\/facebookmedia\/blog\/working-to-stop-misinformation-and-false-news Adam Mosseri. 2017. Working to Stop Misinformation and False News. Facebook Blog. https:\/\/www.facebook.com\/facebookmedia\/blog\/working-to-stop-misinformation-and-false-news"},{"key":"e_1_2_2_76_1","doi-asserted-by":"publisher","DOI":"10.1177\/1461444818773059"},{"key":"e_1_2_2_77_1","volume-title":"Facebook wants a social media supreme court so it can avoid hard questions. https:\/\/www.theverge.com\/2018\/4\/3\/17191198\/facebook-supreme-court-mark-zuckerberg-content-moderation. The Verge","author":"Newton Casey","year":"2018","unstructured":"Casey Newton . 2018. Facebook wants a social media supreme court so it can avoid hard questions. https:\/\/www.theverge.com\/2018\/4\/3\/17191198\/facebook-supreme-court-mark-zuckerberg-content-moderation. The Verge ( 2018 ). Casey Newton. 2018. Facebook wants a social media supreme court so it can avoid hard questions. https:\/\/www.theverge.com\/2018\/4\/3\/17191198\/facebook-supreme-court-mark-zuckerberg-content-moderation. The Verge (2018)."},{"key":"e_1_2_2_78_1","volume-title":"Medicare Redetermination Request Form -- 1st Level of Appeal .Form CMS-20027 (12\/10)","author":"Department of Health and Human Services Centers for Medicare & Medicaid Services. [n.d.].","unstructured":"Department of Health and Human Services Centers for Medicare & Medicaid Services. [n.d.]. Medicare Redetermination Request Form -- 1st Level of Appeal .Form CMS-20027 (12\/10) . Department of Health and Human Services Centers for Medicare & Medicaid Services. [n.d.]. Medicare Redetermination Request Form -- 1st Level of Appeal .Form CMS-20027 (12\/10)."},{"key":"e_1_2_2_79_1","volume-title":"Twitter now lets users appeal violations within its app. Tech Crunch","author":"Perez Sarah","year":"2019","unstructured":"Sarah Perez . 2019. Twitter now lets users appeal violations within its app. Tech Crunch ( 2019 ). https:\/\/techcrunch.com\/2019\/04\/02\/twitter-now-lets-users-appeal-violations-within-its-app\/ Sarah Perez. 2019. Twitter now lets users appeal violations within its app. Tech Crunch (2019). https:\/\/techcrunch.com\/2019\/04\/02\/twitter-now-lets-users-appeal-violations-within-its-app\/"},{"key":"e_1_2_2_80_1","doi-asserted-by":"publisher","DOI":"10.1037\/0022-3514.64.3.467"},{"key":"e_1_2_2_81_1","doi-asserted-by":"publisher","DOI":"10.1145\/3173574.3173677"},{"key":"e_1_2_2_82_1","doi-asserted-by":"publisher","DOI":"10.1007\/BF00383391"},{"key":"e_1_2_2_83_1","volume-title":"May 25, 2018.","author":"Ressa Maria A.","year":"2018","unstructured":"Maria A. Ressa . 2018 . Facebook suspends account of Pinoy Ako Blog's Jover Laurio. Rappler (2018). https:\/\/www.rappler.com\/technology\/social-media\/203269-jover-laurio-facebook-account-suspended Updated 7:45 PM , May 25, 2018. Maria A. Ressa. 2018. Facebook suspends account of Pinoy Ako Blog's Jover Laurio. Rappler (2018). https:\/\/www.rappler.com\/technology\/social-media\/203269-jover-laurio-facebook-account-suspended Updated 7:45 PM, May 25, 2018."},{"key":"e_1_2_2_84_1","volume-title":"The Intersectional Internet: Race, Sex, Class and Culture Online","author":"Roberts Sarah","unstructured":"Sarah Roberts . 2016. Commercial Content Moderation: Digital Laborers' Dirty Work . In The Intersectional Internet: Race, Sex, Class and Culture Online , S. U. Noble and B. Tynes (Eds.). Peter Lang Publishing . Sarah Roberts. 2016. Commercial Content Moderation: Digital Laborers' Dirty Work. In The Intersectional Internet: Race, Sex, Class and Culture Online, S. U. Noble and B. Tynes (Eds.). Peter Lang Publishing."},{"key":"e_1_2_2_85_1","volume-title":"Behind the Screen: Content Moderation in the Shadows of Social Media","author":"Roberts Sarah","unstructured":"Sarah Roberts . 2019. Behind the Screen: Content Moderation in the Shadows of Social Media . Yale University Press . Sarah Roberts. 2019. Behind the Screen: Content Moderation in the Shadows of Social Media .Yale University Press."},{"key":"e_1_2_2_86_1","doi-asserted-by":"publisher","DOI":"10.5210\/fm.v23i3.8283"},{"key":"e_1_2_2_87_1","doi-asserted-by":"publisher","DOI":"10.1111\/j.1467-6494.1967.tb01454.x"},{"key":"e_1_2_2_88_1","doi-asserted-by":"publisher","DOI":"10.1145\/2998181.2998332"},{"key":"e_1_2_2_89_1","volume-title":"Auditing algorithms: Research methods for detecting discrimination on internet platforms. ICA Preconference: Data and discrimination: converting critical concerns into productive inquiry","author":"Sandvig Christian","year":"2014","unstructured":"Christian Sandvig , Kevin Hamilton , Karrie Karahalios , and Cedric Langbort . 2014. Auditing algorithms: Research methods for detecting discrimination on internet platforms. ICA Preconference: Data and discrimination: converting critical concerns into productive inquiry ( 2014 ). Christian Sandvig, Kevin Hamilton, Karrie Karahalios, and Cedric Langbort. 2014. Auditing algorithms: Research methods for detecting discrimination on internet platforms. ICA Preconference: Data and discrimination: converting critical concerns into productive inquiry (2014)."},{"key":"e_1_2_2_90_1","volume-title":"Proc. AIES.","author":"Saxena Nripsuta","year":"2018","unstructured":"Nripsuta Saxena , Karen Huang , Evan DeFilippis , Goran Radanovic , David Parkes , and Yang Liu . 2018 . How Do Fairness Definitions Fare? Examining Public Attitudes Towards Algorithmic Definitions of Fairness . In Proc. AIES. Nripsuta Saxena, Karen Huang, Evan DeFilippis, Goran Radanovic, David Parkes, and Yang Liu. 2018. How Do Fairness Definitions Fare? Examining Public Attitudes Towards Algorithmic Definitions of Fairness. In Proc. AIES."},{"key":"e_1_2_2_91_1","doi-asserted-by":"publisher","DOI":"10.1177\/1461444818821316"},{"key":"e_1_2_2_92_1","doi-asserted-by":"crossref","first-page":"95","DOI":"10.58948\/2331-3528.1767","article-title":"Your Mayor, Your Friend: Public Officials, Social Networking, and Unmapped New Public Square","volume":"31","author":"Sherman Bill","year":"2011","unstructured":"Bill Sherman . 2011 . Your Mayor, Your Friend: Public Officials, Social Networking, and Unmapped New Public Square . Pace Law Review , Vol. 31 (2011), 95 . Bill Sherman. 2011. Your Mayor, Your Friend: Public Officials, Social Networking, and Unmapped New Public Square. Pace Law Review, Vol. 31 (2011), 95.","journal-title":"Pace Law Review"},{"key":"e_1_2_2_93_1","unstructured":"Ellen Silver. 2018. Hard Questions: Who Reviews Objectionable Content on Facebook? And Is the Company Doing Enough to Support Them? Facebook Newsroom. https:\/\/newsroom.fb.com\/news\/2018\/07\/hard-questions-content-reviewers\/ Ellen Silver. 2018. Hard Questions: Who Reviews Objectionable Content on Facebook? And Is the Company Doing Enough to Support Them? Facebook Newsroom. https:\/\/newsroom.fb.com\/news\/2018\/07\/hard-questions-content-reviewers\/"},{"key":"e_1_2_2_94_1","unstructured":"Olivia Solon. 2017a. Facebook is hiring moderators. But is the job too gruesome to handle? https:\/\/www.theguardian.com\/technology\/2017\/may\/04\/facebook-content-moderators-ptsd-psychological-dangers. The Guardian. Olivia Solon. 2017a. Facebook is hiring moderators. But is the job too gruesome to handle? https:\/\/www.theguardian.com\/technology\/2017\/may\/04\/facebook-content-moderators-ptsd-psychological-dangers. The Guardian."},{"key":"e_1_2_2_95_1","volume-title":"Underpaid and overburdened: the life of a Facebook moderator. https:\/\/www.theguardian.com\/news\/2017\/may\/25\/facebook-moderator-underpaid-overburdened-extreme-content. The Guardian (May","author":"Solon Olivia","year":"2017","unstructured":"Olivia Solon . 2017b. Underpaid and overburdened: the life of a Facebook moderator. https:\/\/www.theguardian.com\/news\/2017\/may\/25\/facebook-moderator-underpaid-overburdened-extreme-content. The Guardian (May 2017 ). Olivia Solon. 2017b. Underpaid and overburdened: the life of a Facebook moderator. https:\/\/www.theguardian.com\/news\/2017\/may\/25\/facebook-moderator-underpaid-overburdened-extreme-content. The Guardian (May 2017)."},{"key":"e_1_2_2_96_1","unstructured":"Emily Stewart. 2018. Mark Zuckerberg testimony: the Facebook data privacy question he won?t answer. https:\/\/www.vox.com\/policy-and-politics\/2018\/4\/11\/17225518\/mark-zuckerberg-testimony-facebook-privacy-settings-sharing. Emily Stewart. 2018. Mark Zuckerberg testimony: the Facebook data privacy question he won?t answer. https:\/\/www.vox.com\/policy-and-politics\/2018\/4\/11\/17225518\/mark-zuckerberg-testimony-facebook-privacy-settings-sharing."},{"key":"e_1_2_2_97_1","doi-asserted-by":"publisher","DOI":"10.1177\/0146167206287538"},{"key":"e_1_2_2_98_1","doi-asserted-by":"publisher","DOI":"10.1111\/jasp.12005"},{"key":"e_1_2_2_99_1","volume-title":"Tess Van Geelen, and Sarah Myers West","author":"Suzor Nicolas","year":"2018","unstructured":"Nicolas Suzor , Tess Van Geelen, and Sarah Myers West . 2018 . Evaluating the legitimacy of platform governance: A review of research and a shared research agenda. International Communication Gazette , Vol. 80 , 4 (2018). Nicolas Suzor, Tess Van Geelen, and Sarah Myers West. 2018. Evaluating the legitimacy of platform governance: A review of research and a shared research agenda. International Communication Gazette, Vol. 80, 4 (2018)."},{"key":"e_1_2_2_100_1","volume-title":"The tradeoff fallacy: How marketers are misrepresenting American consumers and opening them up to exploitation. Available at SSRN 2820060","author":"Turow Joseph","year":"2015","unstructured":"Joseph Turow , Michael Hennessy , and Nora Draper . 2015. The tradeoff fallacy: How marketers are misrepresenting American consumers and opening them up to exploitation. Available at SSRN 2820060 ( 2015 ). Joseph Turow, Michael Hennessy, and Nora Draper. 2015. The tradeoff fallacy: How marketers are misrepresenting American consumers and opening them up to exploitation. Available at SSRN 2820060 (2015)."},{"key":"e_1_2_2_101_1","doi-asserted-by":"publisher","DOI":"10.1037\/0022-3514.48.1.72"},{"key":"e_1_2_2_102_1","doi-asserted-by":"publisher","DOI":"10.1145\/3173574.3173590"},{"key":"e_1_2_2_103_1","volume-title":"Proc. CSCW Workshops. ACM.","author":"Vaccaro Kristen","year":"2019","unstructured":"Kristen Vaccaro , Karrie Karahalios , Deirdre Mulligan , Daniel Kluttz , and Tad Hirsch . 2019 . Contestability in Algorithmic Decision Making . In Proc. CSCW Workshops. ACM. Kristen Vaccaro, Karrie Karahalios, Deirdre Mulligan, Daniel Kluttz, and Tad Hirsch. 2019. Contestability in Algorithmic Decision Making. In Proc. CSCW Workshops. ACM."},{"key":"e_1_2_2_104_1","doi-asserted-by":"publisher","DOI":"10.1145\/3173574.3174230"},{"key":"e_1_2_2_105_1","volume-title":"Expands Appeals Process. NPR","author":"Wren Ian","year":"2018","unstructured":"Ian Wren . 2018. Facebook Updates Community Standards , Expands Appeals Process. NPR ( 2018 ). https:\/\/www.npr.org\/2018\/04\/24\/605107093\/facebook-updates-community-standards-expands-appeals-process Ian Wren. 2018. Facebook Updates Community Standards, Expands Appeals Process. NPR (2018). https:\/\/www.npr.org\/2018\/04\/24\/605107093\/facebook-updates-community-standards-expands-appeals-process"},{"key":"e_1_2_2_106_1","volume-title":"York and Corynne McSherry","author":"Jillian","year":"2019","unstructured":"Jillian C. York and Corynne McSherry . 2019 . Content Moderation is Broken. Let Us Count the Ways. | Electronic Frontier Foundation. https:\/\/www.eff.org\/deeplinks\/2019\/04\/content-moderation-broken-let-us-count-ways. Electronic Frontier Foundation . Jillian C. York and Corynne McSherry. 2019. Content Moderation is Broken. Let Us Count the Ways. | Electronic Frontier Foundation. https:\/\/www.eff.org\/deeplinks\/2019\/04\/content-moderation-broken-let-us-count-ways. Electronic Frontier Foundation."}],"container-title":["Proceedings of the ACM on Human-Computer Interaction"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3415238","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/dl.acm.org\/doi\/pdf\/10.1145\/3415238","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,6,17]],"date-time":"2025-06-17T22:03:11Z","timestamp":1750197791000},"score":1,"resource":{"primary":{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3415238"}},"subtitle":["How Users Experience Contesting Algorithmic Content Moderation"],"short-title":[],"issued":{"date-parts":[[2020,10,14]]},"references-count":105,"journal-issue":{"issue":"CSCW2","published-print":{"date-parts":[[2020,10,14]]}},"alternative-id":["10.1145\/3415238"],"URL":"https:\/\/doi.org\/10.1145\/3415238","relation":{},"ISSN":["2573-0142"],"issn-type":[{"value":"2573-0142","type":"electronic"}],"subject":[],"published":{"date-parts":[[2020,10,14]]},"assertion":[{"value":"2020-10-15","order":2,"name":"published","label":"Published","group":{"name":"publication_history","label":"Publication History"}}]}}