{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,9,8]],"date-time":"2025-09-08T06:17:36Z","timestamp":1757312256061,"version":"3.41.0"},"publisher-location":"New York, NY, USA","reference-count":36,"publisher":"ACM","license":[{"start":{"date-parts":[[2020,9,23]],"date-time":"2020-09-23T00:00:00Z","timestamp":1600819200000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.acm.org\/publications\/policies\/copyright_policy#Background"}],"content-domain":{"domain":["dl.acm.org"],"crossmark-restriction":true},"short-container-title":[],"published-print":{"date-parts":[[2020,9,23]]},"DOI":"10.1145\/3428502.3428577","type":"proceedings-article","created":{"date-parts":[[2020,10,29]],"date-time":"2020-10-29T16:43:53Z","timestamp":1603989833000},"page":"494-501","update-policy":"https:\/\/doi.org\/10.1145\/crossmark-policy","source":"Crossref","is-referenced-by-count":8,"title":["The role of organizational citizenship behavior and strategic alignment in increasing the generation of public value through digital transformation"],"prefix":"10.1145","author":[{"given":"Edimara M.","family":"Luciano","sequence":"first","affiliation":[{"name":"Pontifical Catholic University of Rio Grande do Sul, Brazil"}]},{"given":"Guilherme C.","family":"Wiedenh\u00f6ft","sequence":"additional","affiliation":[{"name":"University of Rio Grande, Brazil"}]}],"member":"320","published-online":{"date-parts":[[2020,10,29]]},"reference":[{"key":"e_1_3_2_1_1_1","volume-title":"et al","author":"Bharadwaj A.","year":"2013","unstructured":"Bharadwaj , A. et al . 2013 . Digital business strategy: Toward a next generation of insights. MIS Quarterly: Management Information Systems . (2013). DOI:https:\/\/doi.org\/10.25300\/MISQ\/2013\/37:2.3. 10.25300\/MISQ Bharadwaj, A. et al. 2013. Digital business strategy: Toward a next generation of insights. MIS Quarterly: Management Information Systems. (2013). DOI:https:\/\/doi.org\/10.25300\/MISQ\/2013\/37:2.3."},{"key":"e_1_3_2_1_2_1","unstructured":"Chin W.W. 1998. The partial least squares approach for structural equation modeling. Modern methods for business research.  Chin W.W. 1998. The partial least squares approach for structural equation modeling. Modern methods for business research."},{"key":"e_1_3_2_1_3_1","doi-asserted-by":"publisher","DOI":"10.1057\/jit.2014.35"},{"key":"#cr-split#-e_1_3_2_1_4_1.1","doi-asserted-by":"crossref","unstructured":"Cordella A. and Bonina C.M. 2012. A public value perspective for ICT enabled public sector reforms: A theoretical reflection. Government Information Quarterly. (2012). DOI:https:\/\/doi.org\/10.1016\/j.giq.2012.03.004. 10.1016\/j.giq.2012.03.004","DOI":"10.1016\/j.giq.2012.03.004"},{"key":"#cr-split#-e_1_3_2_1_4_1.2","doi-asserted-by":"crossref","unstructured":"Cordella A. and Bonina C.M. 2012. A public value perspective for ICT enabled public sector reforms: A theoretical reflection. Government Information Quarterly. (2012). DOI:https:\/\/doi.org\/10.1016\/j.giq.2012.03.004.","DOI":"10.1016\/j.giq.2012.03.004"},{"key":"e_1_3_2_1_5_1","volume-title":"de M","author":"Cunha M.A.V.C.","year":"2013","unstructured":"Cunha , M.A.V.C. da and Miranda , P.R . de M . 2013 . O uso de TIC pelos governos: uma proposta de agenda de pesquisa a partir da produ\u00e7\u00e3o acad\u00eamica e da pr\u00e1tica nacional. Organiza\u00e7\u00f5es & Sociedade . (2013). DOI:https:\/\/doi.org\/10.1590\/s1984-92302013000300010. 10.1590\/s1984-92302013000300010 Cunha, M.A.V.C. da and Miranda, P.R. de M. 2013. O uso de TIC pelos governos: uma proposta de agenda de pesquisa a partir da produ\u00e7\u00e3o acad\u00eamica e da pr\u00e1tica nacional. Organiza\u00e7\u00f5es & Sociedade. (2013). DOI:https:\/\/doi.org\/10.1590\/s1984-92302013000300010."},{"key":"#cr-split#-e_1_3_2_1_6_1.1","doi-asserted-by":"crossref","unstructured":"Drejer A. 2002. Towards a model for contingency of management of technology. Technovation. (2002). DOI:https:\/\/doi.org\/10.1016\/S0166-4972(01)00029-3. 10.1016\/S0166-4972(01)00029-3","DOI":"10.1016\/S0166-4972(01)00029-3"},{"key":"#cr-split#-e_1_3_2_1_6_1.2","doi-asserted-by":"crossref","unstructured":"Drejer A. 2002. Towards a model for contingency of management of technology. Technovation. (2002). DOI:https:\/\/doi.org\/10.1016\/S0166-4972(01)00029-3.","DOI":"10.1016\/S0166-4972(01)00029-3"},{"key":"e_1_3_2_1_7_1","volume-title":"et al","author":"Hair J.","year":"2014","unstructured":"F. Hair Jr , J. et al . 2014 . Partial least squares structural equation modeling (PLS-SEM). European Business Review . (2014). DOI:https:\/\/doi.org\/10.1108\/ebr-10-2013-0128. 10.1108\/ebr-10-2013-0128 F. Hair Jr, J. et al. 2014. Partial least squares structural equation modeling (PLS-SEM). European Business Review. (2014). DOI:https:\/\/doi.org\/10.1108\/ebr-10-2013-0128."},{"key":"#cr-split#-e_1_3_2_1_8_1.1","doi-asserted-by":"crossref","unstructured":"Fornell C. and Larcker D.F. 1981. Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics. Journal of Marketing Research. (1981). DOI:https:\/\/doi.org\/10.2307\/3150980. 10.2307\/3150980","DOI":"10.2307\/3150980"},{"key":"#cr-split#-e_1_3_2_1_8_1.2","doi-asserted-by":"crossref","unstructured":"Fornell C. and Larcker D.F. 1981. Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics. Journal of Marketing Research. (1981). DOI:https:\/\/doi.org\/10.2307\/3150980.","DOI":"10.2307\/3150980"},{"key":"#cr-split#-e_1_3_2_1_9_1.1","doi-asserted-by":"crossref","unstructured":"Goldkuhl G. 2016. E-government design research: Towards the policy-ingrained IT artifact. Government Information Quarterly. (2016). DOI:https:\/\/doi.org\/10.1016\/j.giq.2016.05.006. 10.1016\/j.giq.2016.05.006","DOI":"10.1016\/j.giq.2016.05.006"},{"key":"#cr-split#-e_1_3_2_1_9_1.2","doi-asserted-by":"crossref","unstructured":"Goldkuhl G. 2016. E-government design research: Towards the policy-ingrained IT artifact. Government Information Quarterly. (2016). DOI:https:\/\/doi.org\/10.1016\/j.giq.2016.05.006.","DOI":"10.1016\/j.giq.2016.05.006"},{"key":"e_1_3_2_1_10_1","volume-title":"Multiple Paradigms and Organizational Analysis: A Case Study","author":"Hassard J.","year":"1991","unstructured":"Hassard , J. 1991. Multiple Paradigms and Organizational Analysis: A Case Study . Organization Studies . ( 1991 ). DOI:https:\/\/doi.org\/10.1177\/017084069101200206. 10.1177\/017084069101200206 Hassard, J. 1991. Multiple Paradigms and Organizational Analysis: A Case Study. Organization Studies. (1991). DOI:https:\/\/doi.org\/10.1177\/017084069101200206."},{"key":"e_1_3_2_1_11_1","volume-title":"Citizensourcing: Applying the Concept of Open Innovation to the Public Sector. The International Journal of Public Participation.","author":"Hilgers D.","year":"2010","unstructured":"Hilgers , D. and Ihl , C . 2010 . Citizensourcing: Applying the Concept of Open Innovation to the Public Sector. The International Journal of Public Participation. (2010). Hilgers, D. and Ihl, C. 2010. Citizensourcing: Applying the Concept of Open Innovation to the Public Sector. The International Journal of Public Participation. (2010)."},{"key":"e_1_3_2_1_12_1","volume-title":"et al","author":"Hinings B.","year":"2018","unstructured":"Hinings , B. et al . 2018 . Digital innovation and transformation: An institutional perspective. Information and Organization . (2018). DOI:https:\/\/doi.org\/10.1016\/j.infoandorg.2018.02.004. 10.1016\/j.infoandorg.2018.02.004 Hinings, B. et al. 2018. Digital innovation and transformation: An institutional perspective. Information and Organization. (2018). DOI:https:\/\/doi.org\/10.1016\/j.infoandorg.2018.02.004."},{"key":"e_1_3_2_1_13_1","volume-title":"et al","author":"Juiz C.","year":"2014","unstructured":"Juiz , C. et al . 2014 . Implementing Good Governance Principles for the Public Sector in Information Technology Governance Frameworks. Open Journal of Accounting . (2014). DOI:https:\/\/doi.org\/10.4236\/ojacct.2014.31003. 10.4236\/ojacct.2014.31003 Juiz, C. et al. 2014. Implementing Good Governance Principles for the Public Sector in Information Technology Governance Frameworks. Open Journal of Accounting. (2014). DOI:https:\/\/doi.org\/10.4236\/ojacct.2014.31003."},{"key":"e_1_3_2_1_14_1","volume-title":"et al","author":"Kane G.C.","year":"2015","unstructured":"Kane , G.C. et al . 2015 . Strategy, Not Technology , Drives Digital Transformation. MIT Sloan Management Review and Deloitte University Press . (2015). DOI:https:\/\/doi.org\/http:\/\/www2.deloitte.com\/content\/dam\/Deloitte\/cn\/Documents\/technology-media-telecommunications\/deloitte-cn-tmt-strategy-not-technology-drive-digital-transformation-en-150930.pdf. Kane, G.C. et al. 2015. Strategy, Not Technology, Drives Digital Transformation. MIT Sloan Management Review and Deloitte University Press. (2015). DOI:https:\/\/doi.org\/http:\/\/www2.deloitte.com\/content\/dam\/Deloitte\/cn\/Documents\/technology-media-telecommunications\/deloitte-cn-tmt-strategy-not-technology-drive-digital-transformation-en-150930.pdf."},{"key":"#cr-split#-e_1_3_2_1_15_1.1","doi-asserted-by":"crossref","unstructured":"Koufteros X.A. 1999. Testing a model of pull production: A paradigm for manufacturing research using structural equation modeling. Journal of Operations Management. (1999). DOI:https:\/\/doi.org\/10.1016\/S0272-6963(99)00002-9. 10.1016\/S0272-6963(99)00002-9","DOI":"10.1016\/S0272-6963(99)00002-9"},{"key":"#cr-split#-e_1_3_2_1_15_1.2","doi-asserted-by":"crossref","unstructured":"Koufteros X.A. 1999. Testing a model of pull production: A paradigm for manufacturing research using structural equation modeling. Journal of Operations Management. (1999). DOI:https:\/\/doi.org\/10.1016\/S0272-6963(99)00002-9.","DOI":"10.1016\/S0272-6963(99)00002-9"},{"key":"e_1_3_2_1_16_1","first-page":"5","volume-title":"IT Governance Enabling Long-Term Eletronic Governance Initiatives. Electronic Government and Electronic Participation.","author":"Luciano E.","year":"2017","unstructured":"Luciano , E. et al. 2016 . IT Governance Enabling Long-Term Eletronic Governance Initiatives. Electronic Government and Electronic Participation. 23, March 2017 (2016), 390--391. DOI:https:\/\/doi.org\/10.3233\/978-1-61499-670- 5 - 390 . 10.3233\/978-1-61499-670-5-390 Luciano, E. et al. 2016. IT Governance Enabling Long-Term Eletronic Governance Initiatives. Electronic Government and Electronic Participation. 23, March 2017 (2016), 390--391. DOI:https:\/\/doi.org\/10.3233\/978-1-61499-670-5-390."},{"key":"e_1_3_2_1_17_1","volume-title":"de et al","author":"Mendon\u00e7a C.M.C.","year":"2013","unstructured":"Mendon\u00e7a , C.M.C. de et al . 2013 . Governan\u00e7a de tecnologia da informa\u00e7\u00e3o: um estudo do processo decis\u00f3rio em organiza\u00e7\u00f5es p\u00fablicas e privadas. Revista de Administra\u00e7\u00e3o P\u00fablica . (2013). DOI:https:\/\/doi.org\/10.1590\/S0034-76122013000200008. 10.1590\/S0034-76122013000200008 Mendon\u00e7a, C.M.C. de et al. 2013. Governan\u00e7a de tecnologia da informa\u00e7\u00e3o: um estudo do processo decis\u00f3rio em organiza\u00e7\u00f5es p\u00fablicas e privadas. Revista de Administra\u00e7\u00e3o P\u00fablica. (2013). DOI:https:\/\/doi.org\/10.1590\/S0034-76122013000200008."},{"key":"e_1_3_2_1_18_1","volume-title":"et al","author":"Mergel I.","year":"2019","unstructured":"Mergel , I. et al . 2019 . Defining digital transformation: Results from expert interviews. Government Information Quarterly . (2019). DOI:https:\/\/doi.org\/10.1016\/j.giq.2019.06.002. 10.1016\/j.giq.2019.06.002 Mergel, I. et al. 2019. Defining digital transformation: Results from expert interviews. Government Information Quarterly. (2019). DOI:https:\/\/doi.org\/10.1016\/j.giq.2019.06.002."},{"key":"e_1_3_2_1_19_1","volume-title":"e","author":"Rego A.","year":"2010","unstructured":"Rego , A. and Cunha , M.P . e . 2010 . Organisational justice and citizenship behaviors: A study in the portuguese cultural context. Applied Psychology . (2010). DOI:https:\/\/doi.org\/10.1111\/j.1464-0597.2009.00405.x. 10.1111\/j.1464-0597.2009.00405.x Rego, A. and Cunha, M.P. e. 2010. Organisational justice and citizenship behaviors: A study in the portuguese cultural context. Applied Psychology. (2010). DOI:https:\/\/doi.org\/10.1111\/j.1464-0597.2009.00405.x."},{"key":"e_1_3_2_1_20_1","volume-title":"et al","author":"Ringle C.M.","year":"2014","unstructured":"Ringle , C.M. et al . 2014 . Structural Equation Modeling with the Smartpls. Revista Brasileira de Marketing . (2014). DOI:https:\/\/doi.org\/10.5585\/remark.v13i2.2717. 10.5585\/remark.v13i2.2717 Ringle, C.M. et al. 2014. Structural Equation Modeling with the Smartpls. Revista Brasileira de Marketing. (2014). DOI:https:\/\/doi.org\/10.5585\/remark.v13i2.2717."},{"key":"e_1_3_2_1_21_1","unstructured":"Ross J. W. Weill P. & Robertson D.C. 2006. Enterprise architecture as strategy: creating a foundation for business execution.  Ross J. W. Weill P. & Robertson D.C. 2006. Enterprise architecture as strategy: creating a foundation for business execution."},{"key":"e_1_3_2_1_22_1","doi-asserted-by":"publisher","DOI":"10.2307\/249754"},{"key":"e_1_3_2_1_23_1","volume-title":"et al","author":"Sarstedt M.","year":"2014","unstructured":"Sarstedt , M. et al . 2014 . PLS-SEM: Looking Back and Moving Forward. Long Range Planning . Sarstedt, M. et al. 2014. PLS-SEM: Looking Back and Moving Forward. Long Range Planning."},{"key":"#cr-split#-e_1_3_2_1_24_1.1","doi-asserted-by":"crossref","unstructured":"Tiwana A. and Kim S.K. 2015. Discriminating IT governance. Information Systems Research. (2015). DOI:https:\/\/doi.org\/10.1287\/isre.2015.0591. 10.1287\/isre.2015.0591","DOI":"10.1287\/isre.2015.0591"},{"key":"#cr-split#-e_1_3_2_1_24_1.2","doi-asserted-by":"crossref","unstructured":"Tiwana A. and Kim S.K. 2015. Discriminating IT governance. Information Systems Research. (2015). DOI:https:\/\/doi.org\/10.1287\/isre.2015.0591.","DOI":"10.1287\/isre.2015.0591"},{"key":"e_1_3_2_1_25_1","volume-title":"et al","author":"Venkatesh V.","year":"2013","unstructured":"Venkatesh , V. et al . 2013 . Bridging the Qualitative-Quantitative Divide: Guidelines for Conducting Mixed Methods Research in Information Systems. MIS Quartely . (2013). DOI:https:\/\/doi.org\/10.25300\/MISQ\/2013\/37.1.02. 10.25300\/MISQ Venkatesh, V. et al. 2013. Bridging the Qualitative-Quantitative Divide: Guidelines for Conducting Mixed Methods Research in Information Systems. MIS Quartely. (2013). DOI:https:\/\/doi.org\/10.25300\/MISQ\/2013\/37.1.02."},{"key":"#cr-split#-e_1_3_2_1_26_1.1","doi-asserted-by":"crossref","unstructured":"Weill P. and Ross J.W. 2004. How Top Performers Manage IT Decisions Rights for Superior Results. IT Governance. Harvard Business School Press Boston Massachusetts (2004) 1--10. DOI:https:\/\/doi.org\/10.2139\/ssrn.664612. 10.2139\/ssrn.664612","DOI":"10.2139\/ssrn.664612"},{"key":"#cr-split#-e_1_3_2_1_26_1.2","doi-asserted-by":"crossref","unstructured":"Weill P. and Ross J.W. 2004. How Top Performers Manage IT Decisions Rights for Superior Results. IT Governance. Harvard Business School Press Boston Massachusetts (2004) 1--10. DOI:https:\/\/doi.org\/10.2139\/ssrn.664612.","DOI":"10.1145\/1022348.1022349"},{"key":"e_1_3_2_1_27_1","doi-asserted-by":"crossref","unstructured":"Weill P. and Ross J.W. 2004. IT governance; How top performers manage IT decisions rights for superior results. IT Governance.  Weill P. and Ross J.W. 2004. IT governance; How top performers manage IT decisions rights for superior results. IT Governance.","DOI":"10.2139\/ssrn.664612"},{"key":"e_1_3_2_1_28_1","volume-title":"et al","author":"Wiedenhoft G.C.","year":"2017","unstructured":"Wiedenhoft , G.C. et al . 2017 . INFORMATION TECHNOLOGY GOVERNANCE IN PUBLIC ORGANIZATIONS : IDENTIFYING MECHANISMS THAT MEET ITS GOALS WHILE RESPECTING PRINCIPLES. Journal of Information Systems and Technology Management . (2017). DOI:https:\/\/doi.org\/10.4301\/s1807-17752017000100004. 10.4301\/s1807-17752017000100004 Wiedenhoft, G.C. et al. 2017. INFORMATION TECHNOLOGY GOVERNANCE IN PUBLIC ORGANIZATIONS: IDENTIFYING MECHANISMS THAT MEET ITS GOALS WHILE RESPECTING PRINCIPLES. Journal of Information Systems and Technology Management. (2017). DOI:https:\/\/doi.org\/10.4301\/s1807-17752017000100004."},{"key":"e_1_3_2_1_29_1","volume-title":"et al","author":"Wiedenh\u00f6ft G.C.","year":"2019","unstructured":"Wiedenh\u00f6ft , G.C. et al . 2019 . Information Technology Governance Institutionalization and the Behavior of Individuals in the Context of Public Organizations . Information Systems Frontiers. (2019). DOI:https:\/\/doi.org\/10.1007\/s10796-019-09945-7. 10.1007\/s10796-019-09945-7 Wiedenh\u00f6ft, G.C. et al. 2019. Information Technology Governance Institutionalization and the Behavior of Individuals in the Context of Public Organizations. Information Systems Frontiers. (2019). DOI:https:\/\/doi.org\/10.1007\/s10796-019-09945-7."}],"event":{"name":"ICEGOV 2020: 13th International Conference on Theory and Practice of Electronic Governance","sponsor":["University of the Aegean University of the Aegean"],"location":"Athens Greece","acronym":"ICEGOV 2020"},"container-title":["Proceedings of the 13th International Conference on Theory and Practice of Electronic Governance"],"original-title":[],"link":[{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3428502.3428577","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/dl.acm.org\/doi\/pdf\/10.1145\/3428502.3428577","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,6,17]],"date-time":"2025-06-17T22:02:04Z","timestamp":1750197724000},"score":1,"resource":{"primary":{"URL":"https:\/\/dl.acm.org\/doi\/10.1145\/3428502.3428577"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2020,9,23]]},"references-count":36,"alternative-id":["10.1145\/3428502.3428577","10.1145\/3428502"],"URL":"https:\/\/doi.org\/10.1145\/3428502.3428577","relation":{},"subject":[],"published":{"date-parts":[[2020,9,23]]},"assertion":[{"value":"2020-10-29","order":2,"name":"published","label":"Published","group":{"name":"publication_history","label":"Publication History"}}]}}